M|Connect Troubleshooting Guide
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
10
Screen Freezes Occasionally
Question 1: Are the USB Host Controller drivers and Display Adapter drivers up to date?
1.
Follow the instructions for updating drivers in the section about error messages when installing DisplayLink software.
Screens Go Blank When Laptop Lid Is Closed
Question 1: Is your laptop set to sleep when the lid is closed?
Windows
1.
From the
Start
menu, go to
Control Panel
.
2.
In the top right drop down list select
Large Icons
3.
Click
Power Options
.
4.
On the left side of the window click
Choose what closing the lid does.
5.
Select
Do Nothing
for the
On Battery
and
Plugged In
dropdown menus.
Mac OS X
1.
Unfortunately, OS X does not see DisplayLink displays as External Displays, therefore Closed Clamshell mode cannot be
enabled. Third party software can be downloaded to allow the computer to remain awake when the lid is closed.
Mouse and/or Keyboard Lag
Question 1: Is it a wireless mouse and keyboard?
1.
Several factors could be at the root cause of this problem. Refer to the DisplayLink article that covers this topic.
http://support.displaylink.com/knowledgebase/articles/544264-how-to-resolve-mouse-or-window-latency-desktop-pi
2.
It is generally recommended to connect a wireless mouse and keyboard receiver directly to the laptop and in a USB port that
is as far away from the M/Connect upstream cable as possible.
External Screens Are Not Refreshing
Question 1: Is the computer set to operate in Aero Mode or Basic Mode?
1.
Running in Basic Mode does not allow the OS to use hardware acceleration, which limits graphics performance significantly.
Ensure the OS is set to run in Aero Mode for optimal performance.