Basic Troubleshooting Guide: M/Connect
TG-BASICTROUBLESHOOTINGMCONNECT-R01 - Last Revision 8/4/2022
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Customer Care
TROUBLESHOOTING GUIDE
Troubleshooting Step
Result
9. Confirm power is connected to the monitors and the input setting on the monitor
matches the connection type of the cable connected to the back of the monitor (e.g.,
HDMI, DisplayPort, DVI).
10. If laptop is not displaying multiple screens:
Check the Multiple Monitor setting in your Display Settings, and ensure it is set to
either extend or mirror the display.
11. If available, connect a known working upstream cable from another M/Connect on site.
If a known working upstream cable is not available:
Inspect the connections on the dock/cable for visible damage. If damage is visible,
send a photo of the damage to Humanscale Support.
Bridge Cable Diagrams
View the diagram corresponding to your M/Connect model below and ensure the cable head(s) are fully inserted into the dock
housing. For M/Connect 2, ensure the “UP” logo faces upward.
If you are unsure, carefully unplug and replug the cables back into the docking portion to match the image. Force is not needed.
M/Connect 1:
3 Cables
M/Connect 2:
1 Cable
