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PC-086Troubleshooting Guide 

3

Step 3: If the chair is still not receiving power, replace the 
main PCB box and the power cord.

Electric Recline 

The chair will only move in one direction. 

If the chair will either recline or incline, but not both, it is possible that 
the electric recline cable connection to the armrest is not secure. To 
check it:

1. Use both hands to pop off the inside left-hand side panel, exposing 

the cable connection.

2. Make sure the connection is secure.

3. If the problem still exists, replace the left-hand armrest.

4. If replacing the left-hand armrest (containing the electric recline 

lever) does not resolve the problem, replace the backrest actuator.

The chair will not recline or incline.

1. Verify that the chair is plugged into a working wall outlet.

2. Verify that there is weight distributed across the chair (not just on 

the back of the seat) when attempting to recline the chair. Your 
weight must be distributed across the backrest, seat and footrest.

3. Verify that there is nothing pressing against the footrest when 

attempting to recline the chair, as this will prevent the chair from 
reclining.

4. Replace the backrest actuator.

5. If replacing the backrest actuator does not resolve the problem, 

replace the left-hand armrest (containing the electric recline lever).

Wave

The wave function is noisy.

NOTE

A slight humming noise is normal when the wave function is in 
use.

Replace the air compressor assembly.

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