humantouch.com
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ENGLISH
Please read the following warranty information for important disclosures before using your new Human Touch Ottoman.
It is the Human Touch mission to design, develop, manufacture and sell innovative, high quality massage products that create a better and healthier way of life. We appreciate your commitment
to our mission and our products and are pleased to let you know that the Human Touch Ottoman that you purchased comes with a limited warranty.
The warranty provides peace of mind that you are covered for mechanical or structural defects in workmanship within the coverage guidelines and limitations outlined below.
Coverage Guidelines:
The warranty begins on the original purchase date and consists of:
• Factory Service (Labor): Human Touch will supply packing materials, cover return shipping to Human Touch, repair parts covered by this warranty and labor for repair work and
return shipping to purchaser when repairs are completed.
• Parts Only (Parts): Human Touch will supply repair parts that are covered by this warranty and return shipping to purchaser for repairs performed at the factory.
• Structural (Metal Frame): Human Touch will supply packing materials and repair parts covered by this warranty and return shipping to purchaser for repairs performed at the factory.
In the unlikely event that your Human Touch
Ottoman malfunctions or requires repair, please contact your retailer. For USA customers only, please contact Human Touch Customer Service at
(800) 355-2762 between the hours of 6:00AM and 5:00PM PST or [email protected] for assistance. You can also send a fax to customer service at (800) 840-2940.
All warranty service requires approval and authorization by Human Touch. Products require a Return Merchandise Authorization Number (RMA) for any returns to the factory.
For returns, the consumer is responsible for packing the product in the original box or in approved packaging that is available for sale from Human Touch. Shipping and freight coverage under
this warranty requires scheduling by Human Touch and only includes "curb-side" pickup/delivery. Products received without a valid RMA number or one clearly marked on the box will be refused.
General Limitations:
• The warranty is only valid within the United States and Canada provided the product has been operated according to the instructions accompanying it and has not been misused
or damaged in any way that is beyond the control of Human Touch.
• All service covered by this warranty must be approved by Human Touch and repairs performed by authorized technicians.
• The warranty applies only to the massage chair; accessories or enhancements are not covered.
• Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
• Human Touch is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
• For a complete listing of warranty coverage, exclusions, and limitations, visit humantouch.com.
• Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
• Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase (original receipt) is required for all warranty repairs.
EXTENDED WARRANTIES:
Human Touch offers extended warranty programs to enhance ownership of the Human Touch product. Extended warranty purchases are available within 90 days of purchase of
Human Touch product from either the retailer or direct from the Human Touch Customer Service Department.
Please visit humantouch.com for the latest terms and pricing for extended warranties.
Human Touch
®
Ottoman
Factory Service
Parts
Structural
New Products (Original Packaging Only)
90 days
1 year
N/A
Refurbished Products
30 days
6 months
N/A
Floor Demos (including "out of box")
NONE
NONE
N/A
Specifications*
Voltage:
AC110-120V 60 Hz
Power Consumption:
45 Watts
Product Weight:
33 lbs.
*Specifications are subject to change without prior notice.
limited warranty
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