2
iJoy-250 Troubleshooting Guide
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections to the power panel are secure,
and that the cord is not damaged. If any of the power panel components
is damaged, replace the power panel.
IMPORTANT
Be sure to note the serial number on the power panel. Once
the power panel is replaced, the chair will no longer contain the
serial number on the power panel.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
To Troubleshoot This
Issue
Do the following:
My remote control is
not working
Power to remote has already been verified
therefore:
• If a remote LED does not light when you
press it, but the function it controls works,
replace the remote.
• If a remote LED lights when you press it, but
the function it controls does not work,
replace the massage mechanism.
My chair is not
massaging properly
If the Rolling, Kneading, Percussion or
Compression massage is not working, or is
making a loud noise, replace the massage
mechanism.
My backrest won’t
recline/incline
If you have to press the recline/incline
buttons extremely hard to recline/incline
the backrest, replace the remote.
If the backrest recline/incline does not work
at all, replace the backrest actuator.
My cup holder lid or
insert is broken.
Replace the cup holder lid or insert.
My convenience outlet
doesn’t work.
See
"Convenience Outlet" on page 3
.
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