4
HT-Navitas Troubleshooting Guide
Foot-and-Calf Massager Deployment
1. If the foot-and-calf massager will not raise or lower:
a. Replace the footrest actuator.
b. If replacing the footrest actuator does not resolve the problem,
replace the main PCB. IMPORTANT: this requires a software
update; you must send the appropriate software update kit with
the PCB.
2. If the foot-and-calf massager will not extend or retract:
a. Raise or lower the foot-and-calf massager slightly (this resets the
internal controls).
b. If this does not resolve the problem, replace the calf massager.
c. If replacing the calf massager does not resolve the problem,
replace the main PCB. IMPORTANT: this requires a software
update; you must send the appropriate software update kit with
the PCB.
Air Massage
1. If
no
air massage is working (shoulder, arm, lower back, seat, hip,
foot), replace the air pump.
2. If the shoulder massage is not working:
a. If the left-side shoulder massage is not working, replace air valve
kit #2 & #3.
b. If the right-side shoulder massage is not working, replace air
valve kit #1.
3. If the front arm air massage is not working:
a. If the left-side front arm air massage is not working, replace air
valve kit #2 & #3.
b. If the right-side front arm air massage is not working, replace air
valve kit #2.
4. If the rear arm air massage is not working:
a. If the left-side rear arm air massage is not working, replace air
valve kit #2 & #3.
b. If the right-side rear arm air massage is not working, replace air
valve kit #2.
5. If the lower back air massage is not working (either left or right side),
replace air valve kit #1.
6. If the seat air massage is not working, replace air valve kit #2 & #3.
7. If the hip air massage is not working:
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