4.
Make sure that the satellite router is powered up. The Power and LAN LEDs should be
continuously lit—except that the LAN LED may blink if there is LAN activity.
5.
Make sure the DC power cord adapter is securely attached to the satellite router.
6.
If the LEDs are off, make sure the Ethernet cable is securely attached to the satellite router
and the computer.
7.
If you still cannot access the System Control Center, contact your service provider for
assistance.
Testing connectivity to the satellite
If you have problems connecting to the Internet, you can use the Connectivity Test page to test
connectivity between the router and the satellite. This connectivity test sends test messages on
a loop from the router to the satellite and back to the router, as shown in
on page 49 . If the test succeeds, it verifies that the router can connect
to the satellite. If you can access the satellite, there is no problem with your physical site
connectivity between the router (inside) and the radio assembly and antenna (outside).
Figure 29: Satellite loopback connectivity test
1.
To conduct this test from any System Control Center page, click
Connectivity Test
in the
left panel.
The initial Terminal Connectivity Test page appears.
49
HN9500 Satellite Router User Guide
1037737-0001 Revision E
Chapter 5
Troubleshooting