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ThurayaDSL Satellite IP Modem User Manual

General Troubleshooting

Problem Possible

Cause

Action

Battery needs
recharging.

Charge the battery. Check

Battery Light or MMI screen for
battery charging indication.

The battery is not
inserted properly.

Remove and reinsert the battery.

Make sure the battery latch is in its
farthest right hand position after
the battery is inserted.

The battery

contacts are dirty or
damaged.

Check the battery contacts.

Clean them if necessary. If you
find any damage, replace
battery.

ThurayaDSL will not

switch on, or will
not stay on when
under battery
power.

The ThurayaDSL was

reset while under
battery power

When the ThurayaDSL is reset while

under battery power (no AC
Mains connected), you must turn it
back on manually. This is a normal
operation for the ThurayaDSL.

SIM card or SIM

card contacts may
be damaged.

Visually inspect the SIM card and

SIM card contacts and return SIM
card to your Service Provider if it is
damaged.

SIM card may not
be present.

Remove the SIM boot according

to the instructions in User Manual
and verify that the SIM card is
present.

SIM card may be
inserted incorrectly.

Remove the SIM card and make

sure that it is inserted according to
the instructions in the User
Manual.

SIM card error.

SIM card contacts
may be dirty.

Clean the SIM card contacts with
a dry cloth.

Содержание ThurayaDSL

Страница 1: ......

Страница 2: ...User Manual ThurayaDSL Satellite IP Modem Revision B ...

Страница 3: ...es Network Systems Inc shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems Inc makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced ...

Страница 4: ......

Страница 5: ...arning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Warnings for ThurayaDSL Do not stand in fron...

Страница 6: ...The operating temperature range of ThurayaDSL is 10ºC to 55ºC Avoid placing your ThurayaDSL close to cigarettes open flames or any source of heat Changes or modifications to ThurayaDSL not expressly approved by Hughes Network Systems could void your authority to operate this equipment Use a soft damp cloth only to clean your ThurayaDSL To avoid impaired ThurayaDSL performance please ensure your Th...

Страница 7: ...Connecting devices Never connect incompatible products When connecting ThurayaDSL to any other device read the device s User Manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite IP Modem should seek the ad...

Страница 8: ...Modems that are more than 2 metres away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Satellite IP Modem Should interference be experienced maintain additional separation between you and ThurayaDSL iv ThurayaDSL Satellite IP Modem User Manual ...

Страница 9: ...r 5 Step 3 Obtain Initial GPS Fix for ThurayaDSL 6 Step 4 Connect ThurayaDSL Using Ethernet 7 Step 5 Rough Pointing to Satellite 8 Step 6 Fine Pointing to the Satellite 11 Step 7 Exit Pointing Mode 13 QUICK REFERENCE 14 GLOBAL POSITIONING SYSTEM OPERATION 14 Stored GPS Location 14 ANTENNA POINTING 15 CONTROLS AND INDICATORS 17 Power Light 17 Exit Pointing Button 18 Pointing Mode Lights 18 Battery ...

Страница 10: ...ttings Screen 26 Security Management Screen 28 Login Settings Screen 29 Advanced Settings Screen 30 UPGRADE THURAYADSL 31 Upgrading Software 31 TROUBLESHOOTING 32 GENERAL TROUBLESHOOTING 33 FAULT CODES 38 GLOSSARY 49 INDEX 51 vi ThurayaDSL Satellite IP Modem User Manual ...

Страница 11: ...her data modems that you may be familiar with there are a few important operating differences to note Please read this user manual carefully to understand all the aspects of operating your ThurayaDSL Coverage THURAYA Coverage Area The coverage map shows THURAYA coverage area and indicates the general direction of the satellite relative to your position on the ground Note that the actual ability to...

Страница 12: ...ished your computer and ThurayaDSL will both be set up and ready to use ThurayaDSL Satellite IP Modem Unpacking Unpack the ThurayaDSL and accessory box items ThurayaDSL Satellite IP Modem AC Mains Power Adapter and cable 100 240 VAC Rechargeable Lithium Ion Battery pack Ethernet cable do not use cross over cable User Manual this document Tie down Clips Your Service Provider will supply a Subscribe...

Страница 13: ...Communicator version 7 0 or later Java must be active Macintosh Safari 1 0 or later Mozilla Firefox 1 0 or later Your PC must support an Ethernet interface Note You must verify that the proxy server settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labeled Use a proxy server for your LAN For Netscape or ...

Страница 14: ...Step 4 Connect Using Ethernet Step 5 Rough Pointing to Satellite Step 6 Fine Pointing to the Satellite Step 7 Exit Pointing Mode Step 1 Unpack ThurayaDSL Unpack the ThurayaDSL and accessories Battery AC mains power adapter and Ethernet cable are included with the ThurayaDSL Your service provider will have provided you with a SIM card Insert SIM provided by your Service Provider in SIM holder and t...

Страница 15: ...ThurayaDSL Satellite IP Modem User Manual 5 Step 2 Unpack ThurayaDSL Power 1 Insert Battery after the SIM has been installed 2 Plug in Power cable and charge the battery for 3 hours ...

Страница 16: ...laced away from buildings trees and other obstacles that might block a clear view of the sky Note For optimum GPS signal reception make sure ThurayaDSL is positioned in a roughly horizontal placement with the lid closed Since GPS receivers must see a large part of the sky without obstructions from buildings mountains or trees it may be necessary to take your ThurayaDSL out to a clear space to obta...

Страница 17: ...f the power light is solid green or flashing green ThurayaDSL is not in antenna pointing mode Turn ThurayaDSL off and then turn it back on Step 4 Connect ThurayaDSL Using Ethernet 1 Connect the Ethernet cable to your laptop s network interface and insert the other end of the connector into the ThurayaDSL Note Any CAT 5 Ethernet cable can be used to connect the laptop and ThurayaDSL as long as it i...

Страница 18: ...at the proxy server settings in your browser are disabled For Microsoft Internet Explorer go to LAN Settings under the Connections tab and uncheck the box next to Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION 2 If you have PIN security en...

Страница 19: ...atellite Rough pointing consists of determining the rough direction and elevation angle that the antenna needs to see the THURAYA Satellite 4 Look at the MMI Pointing display and determine the Compass Direction needed for the antenna Rotate ThurayaDSL left or right to the correct compass direction The three LEDs on the left hand side of the terminal will sequentially turn to Green as the signal st...

Страница 20: ...ch the number on the MMI screen as shown in the sample to the right 5 Look at the MMI pointing screen and determine the elevation angle needed for the antenna Tilt antenna up and down to the correct antenna angle Antenna Angle 6 The small arrow on ThurayaDSL Protractor should point to the number that was read off the MMI pointing screen ...

Страница 21: ... optimally fine point the antenna The pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing The orange peak hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction Note Obtaining the highest signal strength possible will ensure that you have an op...

Страница 22: ...escribed on the prior pages Once a peak signal has been found keep ThurayaDSL pointing in that direction Rotate left or right slowly To find the optimal antenna pointing elevation tilt the antenna slowly up and down a small amount Find the centre peak of the signal strength using one of the methods described on the prior page Once a peak has been found keep ThurayaDSL antenna at that angle Tilt an...

Страница 23: ...e following exit options Select the Exit pointing option on your MMI screen Exit Pointing Or press the Exit Pointing button on the terminal 2 Congratulations Your ThurayaDSL is successfully connected Note If you are unable to successfully connect to the Internet please see the troubleshooting section of the ThurayaDSL Satellite IP Modem User Manual ...

Страница 24: ...nce but the time to completion may be longer Once updated ThurayaDSL remembers your location so the unit can be relocated to a more convenient working area such as inside a building by a window facing toward the satellite Once you have established a session on ThurayaDSL you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to...

Страница 25: ...ientation the stored GPS location is used to obtain your location relative to the satellite Through use of this geographic location data direction and elevation angle information is supplied to you on your computer s display You can use this information in conjunction with ThurayaDSL compass and elevation angle scale to obtain an initial orientation towards the satellite Next station yourself with...

Страница 26: ...hanges in direction rotation of the ThurayaDSL and small changes in elevation angle small up and down movement of the ThurayaDSL s lid Signal meters are located on the ThurayaDSL and computer display you can use either one to maximize your signal strength Finding the maximum for both the direction and elevation angle settings ensures the best performance from your ThurayaDSL ...

Страница 27: ...ower the ThurayaDSL still supports battery charging while the ThurayaDSL is turned off Power Light When ThurayaDSL is powered down the Power Light is off Normal Operational Mode The Power Light is on solid if the ThurayaDSL is running on AC Mains power and flashing if the ThurayaDSL is on battery power The colour of the Power light will be amber if the terminal is not yet connected to the network ...

Страница 28: ...yaDSL is powered down Normal Operational Mode If the Battery Light is flashing amber ThurayaDSL is powered on and not connected to AC mains power If the Light is flashing green the ThurayaDSL is connected to AC mains power and the battery is charging If the Light is green the ThurayaDSL is connected to AC mains power and the battery is fully charged If the Light is flashing red the battery is low ...

Страница 29: ...urrent angle of the antenna so that you can adjust it to the Antenna Angle specified on the pointing screen Compass Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna The illustration shows an example of a South West orientation Note The compass can be affected when close to magnetic fields or metallic objects ...

Страница 30: ...es before advancing to other ThurayaDSL Administration pages in the MMI Pointing Screen Note If Antenna Pointing is disabled the Pointing Screen will be bypassed See the Advanced Settings section for additional information Follow the directions in First Time Set up for using this screen while going through the Pointing process GPS Validity Invalid Stored or Valid See the Global Positioning System ...

Страница 31: ...ns Once you have made the change select the Apply button to implement the change The External option should only be selected when using the optional external GPS antenna accessory Instructions on how to connect the optional external GPS antenna accessory are included with the accessory package Mute Unmute Signal Beep An audible beep to provide a relative indicator of signal status faster beep high...

Страница 32: ...n the Signal Strength status shown on the pointing screen Seeing differences between these two levels is normal and not an indication of a problem with your ThurayaDSL Battery Level Displayed on all MMI screens this bar graph provides an indication of remaining battery capacity Green normal indication of battery level Red almost fully discharged Amber charging under external power To save power th...

Страница 33: ...ommunications parameter settings Properties Current Settings Software Version Interface Mode Public Network IP Address Private Satellite Modem IP Address Satellite Modem International Mobile Equipment Identity IMEI and Satellite Modem Media Access Control MAC Address Restore Factory Defaults The Restore Factory Defaults screen is a subset of Properties Restoring the factory defaults returns Thuray...

Страница 34: ... and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button Statistics Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system HNS assumes no liability if differences are found between data usage figures and your actua...

Страница 35: ...able or Unavailable If the status is Available then ThurayaDSL is ready to send and receive your data over the network If the status is Unavailable then see the Fault Status for an indication as to why a network connection is not available Battery Status Battery charging on AC Mains or charged on AC Mains Signal Quality This bar graph provides an indication of satellite signal quality Note The Sig...

Страница 36: ...gs Security Management Settings Login Settings Advanced Settings Status Home Network Settings Screen After executing the necessary First Time Set up steps to configure ThurayaDSL you may want to select the Network Settings screen to check your network configuration On this screen you should find the appropriate Domain Name Service DNS and the Access Point Name APN information configured by your Se...

Страница 37: ...ice DNS Address An IP address is required in this field and will be supplied by your Service Provider DNS Host 2 Secondary Host DNS Address APN Enable If use of multiple Internet Service Providers is required you can check this box and enter the appropriate Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider SAVE CANCEL If you want the valu...

Страница 38: ...ThurayaDSL will be locked until the PUK Pin Unlock Key number is entered Consult your Service Provider if you do not remember your PUK number Change SIM PIN If the SIM PIN Enable box is checked and you would like to change the existing PIN click this link or choose the CHANGE SIM PIN option on the menu You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Sec...

Страница 39: ...ode for the first time no old Security Code entry is required Whenever you enter or modify the Security Code you must exit the MMI and turn ThurayaDSL off and then on again so that the new settings can take effect Login Settings Screen The Login Settings screen is a subset of the Settings button Login Settings Utilize this screen only if you have been given the necessary information from your Serv...

Страница 40: ...rvice Provider specifies the full method The full method takes longer and utilizes more resources since it will search all possible frequencies for ThurayaDSL service This full search can take up to 20 minutes Advanced Settings Antenna Pointing This dropdown menu determines whether the Pointing Display comes up each time ThurayaDSL is booted If the ThurayaDSL is not moved between sessions this opt...

Страница 41: ...o the Internet and follow the steps listed below Connect your PC Notebook to the Internet using ThurayaDSL satellite service LAN or dial up connection Go to www thuraya com Go to the section for ThurayaDSL updates To download select the latest upgrade package if available The browser proceeds to retrieve the package Once the package is downloaded you are prompted to execute the package Select Yes ...

Страница 42: ...eral hardware and software problems you may encounter in the installation and operation of ThurayaDSL along with the possible source of these problems and how to correct them System fault codes and descriptions reported to you by ThurayaDSL on the MMI screens along with their possible causes and solutions ...

Страница 43: ...n when under battery power The ThurayaDSL was reset while under battery power When the ThurayaDSL is reset while under battery power no AC Mains connected you must turn it back on manually This is a normal operation for the ThurayaDSL SIM card or SIM card contacts may be damaged Visually inspect the SIM card and SIM card contacts and return SIM card to your Service Provider if it is damaged SIM ca...

Страница 44: ...ed correctly Make sure the Windows network settings in the PC are set to choose IP settings automatically DHCP Then reboot the PC Primary LAN connection to the ThurayaDSL does not function The PC can only have one active LAN connection When connected to the PC the ThurayaDSL must be the only active LAN connection Disconnect all other LAN connections Make sure the ThurayaDSL is the only active LAN ...

Страница 45: ...enna to internal Java not enabled on the browser Enable Java applications on the browser The Signal Strength meter on the pointing screen does not change when moving the antenna Rough pointing not completed correctly Follow the instructions in the User Manual to correctly complete rough pointing ThurayaDSL cannot find the satellite No signal or weak signal Make sure no obstruction is blocking the ...

Страница 46: ...ectly configured For Netscape go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Safari select System Preferences Network Built in Ethernet Proxies and uncheck the box labelled Web Proxy HTTP YOU MAY NEED TO RECHECK THIS BOX UP...

Страница 47: ...ntenna pointing mode ThurayaDSL cannot enter antenna pointing mode while you are trying to reposition the antenna The ThurayaDSL is configured to skip antenna pointing Go to the Advanced Network Settings page on the MMI and check Enable Antenna Pointing Display After ThurayaDSL exits antenna pointing mode the Signal Quality meter on the MMI changes from time to time Normal behaviour There are seve...

Страница 48: ...he SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service 2 SIM card read write error Power down and try again Failure to read from or write to the SIM card Power down ThurayaDSL and...

Страница 49: ... your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists return the unit to your Service Provider for service 6 A required data field could not be accessed from the SIM card Please contact your Service Provider Absence of a required data field on the SIM card SI...

Страница 50: ...ontinues contact your Service Provider 11 Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider Network connection failure due to use of invalid parameters Contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again Network connection failure caused by LLC or SNDCP failure Power down Thuray...

Страница 51: ...y being used Power down ThurayaDSL and try again If the problem continues contact your Service Provider 18 Network connection failure Regular PDP deactivation by network Power down and try again The connection was deactivated by the Network Power down ThurayaDSL and try again If the problem continues contact your Service Provider 19 Network connection failure SM network failure Power down and try ...

Страница 52: ...k connection failure GPRS stack could not attach to MUX interface Power down and try again Internal software error Power down ThurayaDSL and try again If the problem continues contact your Service Provider 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again Internal software error Power down ThurayaDSL and try again If the problem continues contact...

Страница 53: ...lications If the problem continues contact your Service Provider 42 TCP connection resources are depleted due to your PC opening excessive connections You must restart your terminal to regain service to the network Excessive TCP connections by the PC have consumed all available connection resources in the terminal The terminal cannot recover from this error Clean up PC applications that are consum...

Страница 54: ...nnection failure ThurayaDSL terminal implicitly detached by the network Reacquiring connection Network connection failure because the ThurayaDSL was implicitly detached by the Network If the problem continues contact your Service Provider 107 Network service is not available Network resources not available Reacquiring connection Network service not available due to lack of network resources The sp...

Страница 55: ...d Service Provider Reacquiring connection Network connection failure because the of an invalid GPS position Verify that the ThurayaDSL has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 114 Network service is not available Invalid position for selected RAI Reacquiring connection The GPS fix does not match the selected Routing Area Information RAI Yo...

Страница 56: ...activation The ThurayaDSL was powered down while connected to the network You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider 121 Network connection failure Missing or invalid APN Please provide correct information and try again Network connection failure because the APN is missing or in...

Страница 57: ... the ThurayaDSL terminal should automatically reacquire a connection within 1 2 minutes Network connection failure because network access is blocked Network access is blocked The network will send the ThurayaDSL a timer value and the ThurayaDSL will attempt to connect again when the timer is complete If the problem continues contact your Service Provider 127 Network access blocked Radio priority i...

Страница 58: ...new connection cannot be made contact your Service Provider 129 Network access blocked GPS location may be too old If condition does not clear please obtain a new GPS location GPS fix may be too old Verify that the ThurayaDSL has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider ...

Страница 59: ...IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On ThurayaDSL MMI Network Settings screen a primary and possibly a secondary DNS addre...

Страница 60: ...creen SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into ThurayaDSL SIM holder as part of ThurayaDSL hardware setup If you configure the ThurayaDSL to enable SIM PIN security each time you invoke the ThurayaDSL MMI after turning on the ThurayaDSL PIN author...

Страница 61: ... using Ethernet 7 Step 5 Rough Pointing to Satellite 8 Step 6 Fine Pointing to Satellite 11 Step 7 Exit Pointing Mode 13 GLOBAL POSITIONING SYSTEM OPERATION 14 Stored GPS Location 14 Glossary 49 MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION 3 MMI Screens 20 Advanced Settings screen 30 Home screen 21 Login Settings screen 29 Network Settings screen 26 Pointing screen 20 Properties screen 23...

Страница 62: ...perate during electrical storms ii Do not stand in front of antenna i General ii Hearing aids iv In vicinity of blasting work or explosive environments ii Pacemakers iii Properly ground antenna ii Qualified service iii Troubleshooting 32 Fault Codes 38 General 33 Unpacking ThurayaDSL 2 Upgrade ThurayaDSL 31 Upgrading Software 31 ...

Страница 63: ...ThurayaDSL Satellite IP Modem User Manual 53 ...

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