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Should the consumer choose the right to free-of-charge repair, the seller is liable to repair the product or to have the
product repaired without claiming the cost of labor, the price of replaced parts or any other costs under whatsoever
name. The right to free-of-charge repair or replacement of the goods with new ones may also be claimed against the
manufacturer or importer. The seller, manufacturer and importer are severally liable for performing such rights within
this paragraph. The manufacturer or the importer shall not be held liable where they can prove that the defect occurred
after they released the goods onto the market. Should the right to free-of-charge repair be claimed by the consumer, a
request for a refund of the purchase price, deduction from the purchase price in proportion to the defect or, if possible,
replacement of the goods with new goods may be requested from the seller, in the event that ;
•
the product is becomes defective again within the warranty period,
•
the maximum period for the repair is exceeded,
•
it is determined that repair of the product is not possible, through a report issued by an authorized technical agent,
seller, manufacturer or importer. The seller cannot reject the consumer’s request. If such a claim is not satisfied, the
seller, manufacturer and the importer are severally liable.
The repair period of the goods is a maximum of 20 business days. Otherwise, the consumer is free to use the other
optional rights granted. This period begins on the date the authorized service agent or seller are notified of the fault,
within the warranty period, and the date the goods are delivered to the authorized service agent, outside of the warranty
period. If the fault is not repaired within 10 business day, the seller or the importer shall be liable for providing the
consumer with another product with similar features for their use until the repair is complete.
Should the goods become defective within the warranty period, the period in repair shall be added to the warranty
period. Should the right to cancellation of the contract or discount in the sales price in proportion to the defect be
claimed, all amounts paid, or the discounted amount in the sales price shall be refunded immediately.
All costs generated from the use of optional rights shall be fulfilled by the party performing such rights for the consu-
mer. Compensation may also be requested in accordance with the provisions of the Turkish Code of Obligations dated
January 11, 2011 and numbered 6098, together with one of these optional rights.
Faults arising from improper use of the goods against the information indicated in the guidelines for use fall outside of
the scope of the warranty.
The consumer may apply to the Consumer Board or Consumer Court in their place of residency or where the consumer
transaction is performed for disagreements relating to the claiming of rights in warranty.
In case this Warranty Certificate is not given by the seller, the consumer may apply to the Ministry of Customs and Trade
General Directorate of Consumer Protection and Market Surveillance.
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