2
Hardware and appearance
2.1 Do SIM card slots 1 and 2 both support 4G on my
phone? How do I switch SIM cards between slots?
(Applicable to phones with dual SIM card support)
KIWI phones with dual SIM card support include the KIW-L21, HUAWEI KII-L21,
KIW-L22, HUAWEI KII-L22, HUAWEI KII-L23, and KIW-L24. If you are using any of
these models, go to
Settings
>
Dual card management
>
4G/3G slot
to choose a card slot
for 4G services.
2.2 Does my phone support 4G? (Applicable to phones
with single SIM card support)
KIWI phones with single SIM card support include the HUAWEI KII-L21, HUAWEI
KII-L22, HUAWEI KII-L23, HUAWEI KII-L05 and HUAWEI KII-L33. The card slot
supports 4G services by default.
2.3 What can I do if, after I insert a SIM card and power on
my phone, the SIM card isn't detected properly?
1.
If
is displayed on your phone's standby screen, the inserted SIM card is not
detected properly. If
is not displayed, your phone has detected your SIM card.
2.
If you are sure that your phone has not detected your SIM card, remove the SIM card and
insert it back into your phone. Make sure the SIM card is in good contact with the SIM
card slot. If the problem persists, try inserting the SIM card into another phone. If the
SIM card can be properly detected on that phone, the SIM card is not faulty. In this case,
take your phone to an authorized Huawei service center for repair.
