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9
Troubleshooting
The following table lists the common STB problems and their possible causes and
solutions.
Problem
Possible Cause
Solution
The standby
indicator on the
front panel does not
turn on.
The power adapter is
not correctly connected.
Correctly connect the power
adapter to the STB, and then
plug the power adapter into a
power outlet.
There is no audio or
video when the STB
is powered on.
The video and audio
cable is not correctly
connected.
Use the video and audio cable
to connect the STB to your TV
correctly.
The antenna is not
correctly connected.
Correctly connect the antenna.
The TV is powered off.
Power the TV on.
The HDMI cable is not
correctly connected.
Correctly connect the HDMI
cable.
The STB is in standby
mode.
Press the
STANDBY
key on
the STB's remote control.
When the STB is
powered on, there is
no signal.
The STB cannot receive
satellite signals.
Correctly connect the antenna
cable. If the problem persists,
change the cable.
Adjust the location of the
antenna by following the
instruction.
The remote control
does not work.
No battery is installed
in the remote control, or
the batteries in the
remote control have run
out of power.
Correctly install batteries in the
remote control. If the problem
persists, change the batteries.
Pop-up Tip: the
password is
incorrect
Forget the new
password.
Please contact the local service
provider.
Pop-up Tip: not
authorized
The smart card not
authorized currently
viewing the program.
Please contact the local service
provider.
Pop-up Tip:
Teleview Rating of the
Please change the Teleview
