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Troubleshooting
If you encounter any problem when using your phone, try to solve the
problem according to the following table. If the problem still occurs,
contact the service provider or the dealer.
Problem
Ensure that…
The battery cannot be charged.
The charger is properly connected to
your phone and the power socket.
The phone cannot be powered
on.
The battery power is enough.
The battery is properly installed.
Press and hold
.
You cannot make a call except
an emergency call.
z
The phone number is correct.
z
You are in the network service
area.
z
You do not enable the call
restriction function.
Bad call quality.
z
The signal strength is strong
enough.
z
If you are staying indoors, move
near to a window.
During a call, the other side
cannot hear your voice.
The microphone is not covered.