lp-547 Rev. 003 Rel. 002 Date 3.15.18
17
14. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the water
heater with an empty or partially empty tank (“dry firing”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
16. Failure of the heater due to the accumulation of solid materials or
lime deposits.
17. Failure of the water heater due to the accumulation of solid materials,
lime deposits, water quality contrary to the manufacturer’s provided
instructions. WATER CHEMISTRY REQUIREMENTS – Water pH between
6.5 and 8.5. Operating temperatures not exceeding 140
o
F. Hardness less
than 12 grains (200 mg/L). Chloride concentration less than 100 ppm
(mg/L). TDS less than 500 ppm (mg/L).
18. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
19. Production of noise, taste, odors, discoloration, or rusty water.
20. Water heaters replaced for cosmetic reasons.
21. Components of the water heater that are not defective, but must be
replaced during the warranty period as a result of reasonable wear and
tear.
22. Components of the water heater that are subject to warranties, if any,
given by their manufacturers; HTP does not adopt these warranties.
23. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
24. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
25. Water heaters moved from the original installation location.
26. Water heaters that have had their rating labels removed.
27. Any labor charges incurred by any person in connection with the
examination or replacement of a water heater or parts claimed by the
Owner to be defective.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the form located
on the HTP website at http://www.htproducts.com/warranty within 90
days of installation. The form must be completed in full with owner
name, email address, and phone number, the address where the unit is
installed and installation date, and unit model and serial numbers. Proof
of purchase is required, and may be an invoice for the product, or a bill
from an installing contractor that clearly documents the installation of
the unit. To be valid, proof of purchase must also include the unit serial
number. Proof of purchase may be typed or hand written. Submit the
proof of purchase to HTP via the directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon
finding the issue. First, please consult the HTP Warranty Wizard (http://
www.htproducts.com/Warranty-Wizard.html) to check warranty
eligibility. You may also contact HTP Technical Support at 1-800-323-
9651 for questions or assistance. Warranty coverage requires review
and approval of the issue with HTP Technical Support or through the
Warranty Wizard prior to a full unit replacement. Any claim for warranty
reimbursement will be rejected if prior approval from HTP is not obtained
in advance of a full unit replacement. Final determination will be made as
part of the warranty claim process.
When submitting a warranty claim the following items are required:
1. Proof of purchase or installation of the product –
Typically a copy
of the invoice from the installing contractor, the receipt of the purchase
of the product, or an original certificate of occupancy for a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how it exits
the building
All claims will be reviewed by HTP within three (3) business days. If
additional information is required and requested by the HTP Claims
Department you will have thirty (30) days to provide it. When all requested
information is provided HTP will respond within three (3) business days.
The claim will be automatically closed if requested information is not
provided within thirty (30) days. Claims will not be reopened without HTP
Warranty Supervisor approval.
During the claims process a product that must be replaced will be given a
designation of either a) field scrap, or b) return to HTP. If the product must
be returned to HTP, the returned product must arrive at HTP within thirty
(30) days of the date of our request to return the product. After receipt of
the returned product HTP may require as many as thirty (30) additional
days for product testing.
NOTE: Any components or heaters returned
to HTP for warranty analysis will become the property of HTP and
will not be returned, even if credit is denied.
If you have questions about the coverage of this warranty, please contact
HTP at the following address or phone number: HTP, 272 Duchaine Blvd.,
New Bedford, MA, 02745, Attention: Warranty Service Department,
1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges, delivery
expenses, or administrative fees incurred by the Owner in repairing
or replacing the water heater or component(s). This warranty does
not extend to any labor costs incurred by any person as a result of the
repair, replacement, removal, or reinstallation of a water heater or any
component thereof. All such expenses are the Owner’s responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by HTP. HTP neither assumes nor authorizes
anyone to assume for it any other obligation or liability in connection
with said water heaters.
HTP reserves the right to change specifications or discontinue models
without notice.
