2
1
SuppOrT
This guide provides you with the information
you need to get started.
For more information and additional
support, please visit
www.T-Mobile.com/
support
where you can:
n
Register at
My.T-Mobile.com
to check
your minutes, pay your bill, upgrade
your phone, and change your rate plan.
n
Review your phone’s User Manual
and troubleshooting FAQs.
n
View the latest troubleshooting
solutions in the Support Forums
or ask a question of your own.
You can also access Help information on
your phone:
1. From the Start screen, tap the
Arrow
.
2. Tap
Help+How-to
or
My Account
.
SErviCE ACTivATiON
If you are a new T-Mobile
®
customer
and your service has not yet been
activated, simply call Customer Care at
1-800-937-8997
and a T-Mobile Activations
representative will assist you.
You will need the following information
when activating service:
n
Your Service Agreement and the
agent code on your Agreement
n
Your name, home address, home
phone number, and billing address
Note:
For business and government accounts,
please provide the organization’s name,
address, and tax ID.
n
Your Social Security number, current
driver’s license number, and date
of birth for credit check purposes
n
Your choice of T-Mobile rate plan and
services (see
www.T-Mobile.com
for
latest plan information)
n
Your SIM serial number and
IMEI number (located on
the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s
Terms and Conditions, and by your Service Agreement.