881627-002 Edition 3
Page 17
ENGLISH
5. Maintenance
5.1 Troubleshooting
Operation status
Possible cause
Action
Batteries disconnected
The UPS does not recognize
the internal batteries.
If the condition persists, contact
your service representative.
The batteries are disconnected.
Verify that all batteries are properly
connected. If the condition persists,
contact your service representative.
Overload
Power requirements exceed the
UPS capacity (greater than 105%
of nominal).
Remove some of the equipment
from the UPS. The UPS continues
to operate, but may shut down
if the load increases. The alarm
resets when the condition becomes
inactive.
End of battery life
The end of the battery life is
reached.
Contact your service representative
for battery replacement.
Event
A UPS event occurs
Example:
Remote Power OFF, the RPO
contact is activated
to shutdown the UPS and
prevent restart.
Set the contact back to its normal
position and press the button
to restart.
UPS fault
The UPS has an internal fault.
The UPS does not protect
the equipment anymore.
NOTE:
Record the alarm message
and the UPS Serial Number, then
contact your service representative.
.
5.2 Updating the UPS firmware
To update the UPS firmware, see the Hewlett Packard Enterprise website
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