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Troubleshooting 31

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

)

•

French (

http://www.hpe.com/support/Gen9_TSG_fr

)

•

Spanish (

http://www.hpe.com/support/Gen9_TSG_es

)

•

German (

http://www.hpe.com/support/Gen9_TSG_de

)

•

Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

)

•

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

)

•

French (

http://www.hpe.com/support/Gen9_EMG_fr

)

•

Spanish (

http://www.hpe.com/support/Gen9_EMG_es

)

•

German (

http://www.hpe.com/support/Gen9_EMG_de

)

•

Japanese (

http://www.hpe.com/support/Gen9_EMG_ja

)

•

Simplified Chinese (

http://www.hpe.com/support/Gen9_EMG_zh_cn

)

Содержание ProLiant XL740f Gen9

Страница 1: ...uide describes identification and maintenance procedures and specifications and requirements for hardware components and software Hewlett Packard Enterprise assumes you are qualified in the servicing...

Страница 2: ...y Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website H...

Страница 3: ...erver mode 17 HPE iLO 17 Active Health System 17 iLO RESTful API support 18 Integrated Management Log 18 HPE Insight Remote Support 18 HPE ProLiant Pre boot Health Summary 19 Insight Diagnostics 20 In...

Страница 4: ...ipment 35 Warnings and cautions 36 Preparation procedures 36 Server blank 36 Power supply 37 Drive cage 38 Drive 39 Front panel I O board 40 I O slot card 42 FlexibleLOM 43 Accelerator 44 Accelerator...

Страница 5: ...ding methods to prevent electrostatic discharge 59 Specifications 60 Environmental specifications 60 Server specifications 60 Support and other resources 61 Accessing Hewlett Packard Enterprise Suppor...

Страница 6: ...raded Flashing red 1 Hz cycle per sec System is critical 5 iLO 4 link activity LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 6 UID LED button...

Страница 7: ...nector port 0 4 FlexibleLOM mezzanine board 5 System battery 6 Processor 1 socket 7 Processor 1 DIMM slots 2x4 8 Processor 2 socket 9 Processor 2 DIMM slots 2x4 10 12 pin power supply connector 11 Acc...

Страница 8: ...Component identification 8 Server numbering in rack Serial label pull tab...

Страница 9: ...IMM slot locations DIMM slots are numbered sequentially 1 through 8 for each processor The supported AMP modes use the alpha assignments for population order and the slot numbers designate the DIMM sl...

Страница 10: ...n through iLO This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verify that the server is in standby mode by observi...

Страница 11: ...er when removing it from the rack CAUTION To avoid damage to the server faceplate remove the server by pulling forward with the release handle CAUTION Always install a server or server blank in each s...

Страница 12: ...server Remove the access panel To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel a...

Страница 13: ...allow the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper gro...

Страница 14: ...f the rack are installed with the access panel on top and the server locking lever on the right Servers installed in the right of the rack are installed upside down with the access panel on the bottom...

Страница 15: ...omatically 1 Press the Power On Standby button 2 During the initial boot press the F9 key in the HPE ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menu...

Страница 16: ...Installing the system software To access and configure Intelligent Provisioning on a single node 1 Access Intelligent Provisioning by rebooting the server and pressing F10 2 The first time you log in...

Страница 17: ...ne and Offline Erase Utility on page 20 Offline Scripting Toolkit for Windows and Linux on page 21 Online Service Pack for ProLiant on page 21 Online and Offline HP Smart Update Manager on page 21 Onl...

Страница 18: ...T POST DELETE and PATCH to submit or return JSON formatted data with iLO web server HPE iLO 4 2 30 and later is Redfish 1 0 conformant while remaining backward compatible with the existing iLO RESTful...

Страница 19: ...er or rack to communicate directly to Insight Online without the need to set up an Insight Remote Support centralized Hosting Device in your local environment Insight Online will be your primary inter...

Страница 20: ...a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes Survey functionality...

Страница 21: ...documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts Thes...

Страница 22: ...oot environments such as the Embedded UEFI Shell and Intelligent Provisioning For more information see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website h...

Страница 23: ...all configuration settings to the factory default settings or you can restore and use the system default configuration settings You can also configure default settings as necessary and then save the c...

Страница 24: ...bedded Diagnostics option in the ROM The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware including processors memory drives and other server components For more in...

Страница 25: ...ine array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab For...

Страница 26: ...th the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM the flashing mechanism writes over the backup ROM and saves the current ROM as a backu...

Страница 27: ...nu see the UEFI System Utilities user guide for your product on the Hewlett Packard Enterprise website http www hpe com info UEFI docs FWUpdate command from within the Embedded UEFI Shell For systems...

Страница 28: ...Smart Component allows the user to update firmware on remote servers from a central location This remote deployment capability eliminates the need for the user to be physically present at the server t...

Страница 29: ...ww hpe com info enterprise docs Systems Insight Manager User Guide Version Control Agent User Guide Version Control Repository Manager User Guide To locate the documents do the following 1 Select Insi...

Страница 30: ...te http www hpe com services consulting Change control and proactive notification Hewlett Packard Enterprise offers Change Control and Proactive Notification to notify customers 30 to 60 days in advan...

Страница 31: ...Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting G...

Страница 32: ...day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Center and a te...

Страница 33: ...y 779694 001 No3 3 HPE InfiniBand FDR Ethernet 40 Gb 2 port 544 A8L Adapter 780157 001 Mandatory1 4 Drives a 80GB 6G 2 5 VE SSD 744690 001 Optional2 b 120GB 6G 2 5 VE SSD 745920 001 Optional2 c 240GB...

Страница 34: ...2 12 Power supply 1200 W 716931 001 Optional2 13 Accelerator personality board 779693 001 No3 14 AH SD module 793332 001 No3 15 Hardware kit 735170 001 Optional2 16 FPIO tray compute assembly 784667 0...

Страница 35: ...ed surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The...

Страница 36: ...earthed electrical outlet that is easily accessible at all times Disconnect the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walke...

Страница 37: ...edure Power supply CAUTION Replace all cut cable ties during a removal and replacement procedure Failure to do so results in improper airflow that can lead to thermal damage To remove the component 1...

Страница 38: ...l procedure Drive cage IMPORTANT The drive cage is not compatible with the HPE Infiniband 544 FlexibleLOM adapter The adapter will cause physical interference preventing installation of the drive cage...

Страница 39: ...e Drive To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Remove the d...

Страница 40: ...nect the drive cables 2 Install the drive cage 3 Install the access panel on page 13 4 Install the server on page 14 5 Connect peripheral devices to the server 6 Power up the server Powering up the se...

Страница 41: ...t all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access panel on page 12 5 Remove the three screws securing the drive cage to the server and then remove the drive ca...

Страница 42: ...the removal procedure I O slot card To remove the component 1 Power down the server on page 10 2 Disconnect all peripheral cables from the server 3 Remove the server on page 11 4 Remove the access pan...

Страница 43: ...the server due to physical interference between the two parts IMPORTANT When removing the FlexibleLOM adapter out of the server turn it slightly to avoid contact with other server components To remov...

Страница 44: ...r cords from the rear panel 3 Remove the server on page 11 4 Remove the access panel on page 12 CAUTION To avoid damage to the accelerator do not touch the edge where the accelerator aligns with the w...

Страница 45: ...s server can support the following regular RDIMMs with the Intel Xeon E5 2600 v3 processors o HPE 8 GB 1x8 GB Single Rank x4 DDR4 2133 o HPE 16 GB 1x16 GB Dual Rank x4 DDR4 2133 The server supports si...

Страница 46: ...ement Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements a...

Страница 47: ...er supports the following AMP modes Advanced ECC Provides up to 4 bit error correction and enhanced performance over Lockstep mode This mode is the default option for this server Online spare memory P...

Страница 48: ...raded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory c...

Страница 49: ...Each populated channel must have a spare rank A single dual rank DIMM is not a valid configuration Population order For memory configurations with a single processor or multiple processors populate t...

Страница 50: ...Removal and replacement procedures 50 5 Remove the DIMM cover 6 Using the DIMM tool remove the DIMM...

Страница 51: ...personal injury from hot surfaces allow the heatsink to cool before touching it CAUTION To avoid damage to the heatsink do not touch the edge where the heatsink aligns with the water wall To remove t...

Страница 52: ...operly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 70 C 158 F Do not disassemble crush puncture short ext...

Страница 53: ...t procedures 53 6 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an autho...

Страница 54: ...Cabling 54 Cabling NIC Y NIC Y cable routing NIC Y connectors Item Description 1 Front I O mezzanine network connector 2 Rear cable bulkhead...

Страница 55: ...Cabling 55 FPIO FPIO cable routing FPIO connectors Item Description 1 Front panel assembly connector 2 Front I O mezzanine FPIO connector...

Страница 56: ...Cabling 56 FlexibleLOM FlexibleLOM cable routing FlexibleLOM connectors Item Description 1 FlexibleLOM 2 Rear cable bulkead...

Страница 57: ...Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Network...

Страница 58: ...lude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by...

Страница 59: ...c sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing elect...

Страница 60: ...10 to 90 Non operating 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed St...

Страница 61: ...umentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http...

Страница 62: ...that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for n...

Страница 63: ...sultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sost...

Страница 64: ...zeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden...

Страница 65: ...rgo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del...

Страница 66: ...m o de obra do servi o Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise...

Страница 67: ...Support and other resources 67...

Страница 68: ...Support and other resources 68...

Страница 69: ...uct includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected http www hpe com services getconnected HPE Proactiv...

Страница 70: ...f Repair ESD electrostatic discharge ID identification iLO Integrated Lights Out POST Power On Self Test RBSU ROM Based Setup Utility RPS redundant power supply SATA serial ATA SPP Service Pack for Pr...

Страница 71: ...ion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date loca...

Страница 72: ...e 39 drive cage options 38 43 drivers 28 E electrical 35 59 electrostatic discharge 35 59 embedded diagnostics UEFI 24 embedded UEFI diagnostics 24 embedded UEFI shell 24 environmental specifications...

Страница 73: ...latory compliance information 57 regulatory compliance notices 57 58 regulatory information 57 removal and replacement procedures 10 11 35 36 37 38 39 40 43 44 49 51 52 replacement procedures 35 requi...

Страница 74: ...n Control Agent 29 VCRM Version Control Repository Manager 29 Version Control Agent VCA 29 Version Control Repository Manager VCRM 29 Virtual Power button 10 W warnings 36 warranty 32 57 warranty info...

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