For removal and replacement procedures, see the server maintenance and service guide on the Hewlett
Packard Enterprise website (
http://www.hpe.com/info/proliantgen10-docs
More information
Drive issues (hard drives and solid state drives) on page 79
Operating system issues and resolutions on page 129
Isolating and minimizing the memory configuration on page 101
Breaking the server down to the minimum hardware configuration on page 18
POST issues flowchart on page 45
General diagnosis flowchart on page 69
Controller issues flowchart
Symptom
• The array controller is not visible during the POST process.
• The Smart Array controller shows errors during the POST process.
Cause
• The hardware is physically damaged.
• The controller is not supported on the server.
• The controller is faulty.
• The controller is not supported by the PCIe slot.
• The processor is not installed for the PCIe slot where the controller is installed.
• The firmware is outdated.
Action
To resolve the issue, follow the steps in the flowchart.
Controller issues flowchart
53
