Support
Go to the Avaya Support website at
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Related links
Using the Avaya InSite Knowledge Base
on page 9
Using the Avaya InSite Knowledge Base
The Avaya InSite Knowledge Base is a web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can
access the Knowledge Base at no extra cost. You must have a login account and a valid Sold-To
number.
Use the Avaya InSite Knowledge Base to look up potential solutions to problems.
1. Go to
2. Log on to the Avaya website with a valid Avaya User ID and password.
The Support page appears.
3. Under
Support by Product
, click
Product-specific support
.
4. Enter the product in
Enter Product Name
text box and press Enter.
5. Select the product from the drop down list and choose the relevant release.
6. Select the
Technical Solutions
tab to see articles.
7. Select relevant articles.
Related links
on page 9
Support
July 2016
Avaya CMS HPE DL20 G9 and DL380 G9 HIMT
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