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Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product.
If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at
your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized
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Remote support is available with supported devices as part of your warranty or contractual support
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event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution
based on your product’s service level. Hewlett Packard Enterprise strongly recommends that
you register your device for remote support.

For more information and device support details, go to the following website:

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Rack stability

Rack stability protects personnel and equipment.

WARNING!

To reduce the risk of personal injury or damage to equipment:

•

Extend leveling jacks to the floor.

•

Ensure that the full weight of the rack rests on the leveling jacks.

•

Install stabilizing feet on the rack.

•

In multiple-rack installations, fasten racks together securely.

•

Extend only one rack component at a time. Racks can become unstable if more than one
component is extended.

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Содержание D3600

Страница 1: ... Abstract This guide describes the D3000 family of 12Gb SAS disk enclosures D3600 D3610 D3700 D3710 Installation cabling configuration and troubleshooting procedures are included Part Number 734753 005 Published September 2017 Edition 4 ...

Страница 2: ...ssion use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for in...

Страница 3: ...6 Cables to connect HPE D36x0 D37x0 with any HPE Smart Array 12Gb SAS initiator 17 2 Technical specifications 18 Physical specifications 18 Power and environmental specifications 18 Acoustic noise levels 18 3 Deployment types 20 4 Installation 21 Installation overview 21 Required items 21 Preliminary tasks 22 Determining who will install and configure the disk enclosure 22 Confirming support for y...

Страница 4: ... Updating disk enclosure firmware 41 7 Cabling examples 43 Large Form Factor D36x0 disk enclosures maximum capacity configuration 44 Small Form Factor D37x0 disk enclosures maximum capacity configuration 45 Dual domain example best fault tolerance cabling 46 Dual domain best performance cabling 47 Dual domain alternative cabling 48 8 Troubleshooting 49 If the enclosure does not initialize 49 Diagn...

Страница 5: ...ommission notice 62 FCC rating label 62 Class A equipment 62 Modifications 62 Cables 62 Canadian notice Avis Canadien 63 Class A equipment 63 European Union notice 63 Japanese notices 63 VCCI A notice 63 Japanese power cord statement 63 Korean notices 63 Class A equipment 63 Taiwanese notices 64 BSMI Class A notice 64 Chinese notice 64 Recycling notices 64 English notice 64 Bulgarian notice 64 Cze...

Страница 6: ...Turkish notice 68 Index 69 6 Contents ...

Страница 7: ... for clarity NOTE Depending on your disk enclosure model and controller installation environment one or more disk enclosures can be cascaded from the disk enclosure that is connected to the controller For more information see the QuickSpecs for the disk enclosure available on the D3000 website The enclosure and its components are detailed in the following sections D3700 D3710 Small Form Factor dis...

Страница 8: ...System Health LED Drive bay numbering Disk drives mount in bays on the front of the enclosure Bays are numbered sequentially from top to bottom and left to right A drive bay legend is included on the left bezel Rear view NOTE The I O modules for both the HPE D3600 D3610 LFF and HPE D3700 D3710 SFF enclosures share the same layout 8 Hardware ...

Страница 9: ...dard components D3700 D3710 base enclosure with redundant power supplies and fan modules Two integrated 12Gb SAS I O Modules Rack mounting hardware kit Two 0 5m HD mini SAS cables Two PDU interconnect cords Optional digital rain bezel SFF Front view 3 UID push button 1 Disk drive in bay 16 2 System Health LED Drive bay numbering Disk drives mount in bays on the front of the enclosure Bays are numb...

Страница 10: ... and D3700 D3710 SFF enclosures share the same layout 7 Rear system health LED 4 I O module B 1 Metal cover with fan module ID NOTE A pull tab is provided for label placement 8 Power supply 5 Fan 2 Fan 9 Power supply 6 Rear UID button 3 I O module A 10 Hardware ...

Страница 11: ...he drive causes one Solid white 3 Do not remove or more of the logical drives to fail Drive is safe to remove Will not cause a logical drive to fail Off The drive is a member of one or more logical drives Solid green 4 Drive status The drive is rebuilding or performing a RAID migration Flashing green stripe size migration capacity expansion or logical drive extension or is erasing The drive is a m...

Страница 12: ...ton Front UID module LEDs Fault conditions Operating condition Startup condition Indicator N A 1 HDD in Bay 1 Solid green Solid green 2 System Health LED Flashing amber non critical error Solid amber critical failure The UID is a locator LED activated by pressing the rear or the front UID buttons 3 UID 12 Hardware ...

Страница 13: ... light on the front and the rear of the enclosure will illuminate solid blue To turn off an illuminated UID light press the UID button The UID light on the front and the rear of the enclosure will turn off Power supply module Two power supplies provide the necessary operating voltages to all controller enclosure components If one power supply fails the remaining power supply is capable of operatin...

Страница 14: ...rd Enterprise recommends replacing the module If two fans fail either one complete module or one fan per module the system shuts down Fan module LEDs Fault conditions Operating condition Startup condition Indicator Off Off Blue 1 Fan UID Solid amber Solid green Solid green 2 Health Status Off Off Blue 3 System UID One bi color LED provides module status information 14 Hardware ...

Страница 15: ...n UID button Description Display Indicator Indicates the enclosure number or an error warning code 3 7 segment display Link at high speed with no activity 1 2 Data ports Link at high speed with activity Solid blue 4 UID Solid green amber off 5 Health I O module 15 On Solid green amber off Flashing green amber off Solid green solid amber Link at low speed with no activity Flashing green solid amber...

Страница 16: ...g the unit into a live power source There is no power on standby button Cables These disk enclosures use cables with mini SAS connectors for connections to the host and to additional cascaded disk enclosures Use supported SAS cables with mini SAS connectors A variety of SAS cables and cable lengths are supported for use with this disk enclosure For more information see the QuickSpecs for the disk ...

Страница 17: ...HD 4x to Mini SAS HD 4x Cable 716197 B21 External 2 0m Mini SAS HD 4x to Mini SAS HD 4x Cable 716199 B21 External 4 0m Mini SAS HD 4x to Mini SAS HD 4x Cable Cables 17 NOTE This includes the following devices HPE Smart Array P431 P441 and P841 controllers HPE e208e E408e HPE Smart Array P731m HPE Smart Array H231 host bus adapter ...

Страница 18: ...ure 101 6 F 38 7 C Short term storage non operating 3048 m 10 000 ft This value might be limited by the type and number of options installed Operating Altitude Maximum allowable altitude change rate is 457 m min 1500 ft min 9144 m 30 000 ft Non operating 100 to 240 VAC Common slot Power Supply Input voltage Input power Input Power and Heat Dissipation specifications are maximum values and apply 50...

Страница 19: ...LWAd 7 0 B Operating Acoustic Noise sound power LpAm 53 dBA Operating Acoustic Noise sound pressure Acoustic noise levels 19 ...

Страница 20: ...attached single or dual domain In a server attached deployment the disk enclosure is connected to a controller card installed in a server Several models of controller cards are supported for use with this disk enclosure For more information see the QuickSpecs for the disk enclosure Controller enclosure attached single or dual domain In a controller enclosure attached deployment the disk enclosure ...

Страница 21: ...equired items Items required for installation include the following some of which ship with the disk enclosure Rack mounting kit Disk enclosure Disk drives and drive blanks SAS controller or controller enclosure SAS cables Power cables Access to a workstation on the server Access to the Internet NOTE A variety of disk drives SAS controllers controller enclosures and SAS cables are supported for us...

Страница 22: ...isk design Array hardware installation and activation of optional software Array initialization Verification that the implemented solution meets your specifications Availability of a Hewlett Packard Enterprise Services Storage Specialist to answer questions during the deployment process Verification testing to confirm product functionality and adherence to Hewlett Packard Enterprise installation q...

Страница 23: ...ets your business requirement from basic to mission critical Recommended service levels and appropriate related services for your particular disk enclosure model are listed on the QuickSpecs For more information see the Storage Services website http www hpe com info storageservices Gathering and recording information A brief worksheet is included on the getting started instructions that is shipped...

Страница 24: ... disk arrays Vertical striping the RAID array uses one physical drive from each disk enclosure Horizontal striping the RAID array uses multiple drives contained within one or more disk enclosures RAID levels Controllers use RAID technology to group multiple disk drives together in larger logical units LUNs Key RAID methods include the use of data striping data mirroring and parity error checking D...

Страница 25: ...n an array multiple external boxes RAID is configured with RAID6 is less than 60 requires a minimum of it would be if it was configured with eight drives RAID 60 is a RAID5 However write performance nested RAID method that uses is lower than RAID5 because of the two sets of parity data RAID 0 block level striping across multiple RAID 6 arrays with dual distributed parity With the inclusion of dual...

Страница 26: ...he spare onto the replacement drive and return the spare to an available spare state It is important to note that the process of rebuilding the spare or the replacement drive must not be interrupted or the process will be aborted Some administrators have multiple spare disks so that multiple arrays can experience failure and successfully recover before administrative intervention would be required...

Страница 27: ...attach blanking panels across those empty spaces to force the airflow through the components instead of through the open spaces Providing adequate and redundant sources of power Make sure that you have two high line power feeds installed near your computer These two power sources usually come from the same external power grid but occasionally might originate from different grids or even entirely d...

Страница 28: ...em during removal or installation if the weight exceeds 22 7 kg 50 lb If the system is being loaded into the rack above chest level a third person MUST assist with aligning the system with the rails while the other two people support the weight of the system The leveling jacks on the rack are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are att...

Страница 29: ...lumn with either the square or round hole shoulder screws provided in the plastic accessory bag 6 Secure front of rail to the front RETMA column using the provided flat securing screw guide pin in the bottom screw position of the rail 7 Slide the enclosure into position on the rails 1 Secure the chassis into the rack by tightening the captive CTO screw behind the latch on the front left and right ...

Страница 30: ...ssis The movable bracket can be slid forward or back to correct position The provided screw will secure the bracket and chassis to the rail NOTE The provided screw must be secured tightly Hewlett Packard Enterprise recommends using a T25 driver 9 When cabling the device use holes provided in the rear rack rails install tie wraps and route external cable s as required 30 Installation ...

Страница 31: ...e button and pull the drive only slightly out of the enclosure Then to allow time for the internal disk to stop rotating wait approximately 10 seconds before completely removing the drive from the enclosure Always populate hard drive bays starting with the lowest bay number If only one hard drive is used install it in the bay with the lowest device number Disk drives are hot pluggable SAS and SATA...

Страница 32: ...enclosure the drive LEDs flash to indicate that the drive is seated properly and receiving power 3 Determine the status of the hard drive IMPORTANT For proper airflow and cooling a drive blank must remain installed in all unused drive bays 32 Installation ...

Страница 33: ...r enclosure Preparing the server When preparing servers for the disk enclosure be sure to do the following Record information about the server and environment server connect or controller enclosure connect that will connect to the disk enclosure Verify that the servers controllers operating system version and service packs are supported for use with the disk enclosure For more information see the ...

Страница 34: ...ble between devices Shorter cables reduce the possibility of signal degradation that might occur over longer distances In addition shorter cables are easier to manage and route along the back of the rack Gather cables in the rear of the disk enclosure to ensure that the cabling in the back of the rack system does not interfere with system operation or maintenance Bind cables loosely with cable tie...

Страница 35: ...ates connecting a disk enclosure to a server with an installed controller In your environment the disk enclosure might connect to a controller enclosure which then connects to the host or network Regardless of environment cabling principles from the disk enclosure to the host are the same Note the following when connecting cables P1 on the disk enclosure I O module is treated as the SAS in port P2...

Страница 36: ...sure controller or controller enclosure available on the Hewlett Packard Enterprise storage website http www hpe com info storage Observe the following guidelines Only use supported SAS cables with mini SAS connectors Use provided color clues on the disk enclosure when cabling cascaded disk enclosures for example connect green ports to green ports connect I O module A on one disk enclosure to I O ...

Страница 37: ...isk enclosure power supplies fails Connected to Two separate power sources Protects you from data loss when one of your power sources fails due to a pulled cable or tripped breaker The remaining power source can power the disk enclosure until the failed power source is restored or relocated Depending on the cause and duration of the power outage you can use this time to properly shut down your sto...

Страница 38: ...es and power cords to the enclosure Power on procedures 1 Apply power to each UPS or plug the enclosure in to a live power source The system power LED illuminates solid green 2 Wait a few minutes for the disk enclosures to complete their startup routines CAUTION If power is applied to the server before the disk enclosures complete their startup routine the server might not properly discover the st...

Страница 39: ...described in the following sections If LED patterns are not as expected check cable connections between the devices check the availability of your power source review the installation procedures and remove and reinsert the module LFF Front view page 8 SFF Front view page 9 Fan module LEDs page 14 Rear view page 10 Power supply module LED page 13 Verifying the operating status of the disk enclosure...

Страница 40: ...tings such as setting the read write cache ratio setting the rebuild expand priority and setting the redundancy level Identifying the operating system type also called Host Mode or Profile of the host that will access the disk enclosure This ensures that the disk enclosure will communicate properly with that host Verifying that the configured storage is visible to the host Supported software tools...

Страница 41: ...he server with access to the disk enclosures start the operating system and log on as administrator CAUTION When you power on the server the monitor might display a New Hardware Found message Cancel out of this window to prevent the installation of unsupported software 6 Verify that each component is operating properly Powering off disk enclosures IMPORTANT Always power off disk enclosures after c...

Страница 42: ...er connect environments execute the downloaded Smart Component using the Firmware Maintenance CD For controller enclosure connect environments install the firmware download using the Storage Management Utility SMU or Command Line Interface CLI NOTE You can receive proactive support alerts such as Customer Advisories as well as updates on drivers software firmware and customer replaceable component...

Страница 43: ...45 Dual domain example best fault tolerance cabling page 46 Dual domain best performance cabling page 47 Dual domain alternative cabling page 48 IMPORTANT The following illustrations demonstrate connecting disk enclosures to a generic host Cabling restrictions may exist for server connect and controller enclosure connect environments For more information see the user documents for your controller ...

Страница 44: ...enclosure I O module is treated as the SAS out port In single domain configurations one cable path is created between the host the primary disk enclosure and additional cascaded disk enclosures Shown In dual domain configurations two cable paths are created between the host the primary disk enclosure and additional cascaded disk enclosures 1 Host server or controller enclosure 2 Primary disk enclo...

Страница 45: ...ated as the SAS out port In single domain configurations one cable path is created between the host the primary disk enclosure and additional cascaded disk enclosures Shown In dual domain configurations two cable paths are created between the host the primary disk enclosure and additional cascaded disk enclosures 1 Host server or controller enclosure 2 Primary disk enclosure 3 Additional cascaded ...

Страница 46: ...rver or controller enclosure and to additional cascaded disk enclosures provide dual domain connectivity The reversing of the cable paths ensures access to the storage even if the controller cable enclosure I O module or enclosure power supply fails This example illustrates using a disk enclosure with one additional cascaded disk enclosure More than one additional disk enclosure can be cascaded Fo...

Страница 47: ...re and to additional cascaded disk enclosures provide dual domain connectivity The symmetrical cabling pattern lowers latency and provides best possible performance This example illustrates using a Small Form Factor disk enclosure with one additional cascaded disk enclosure When using Large Form Factor disk enclosures more than one additional disk enclosure can be cascaded For more information see...

Страница 48: ...The crossing of the cables between each disk enclosure offers both good fault tolerance and good performance but may be confusing to implement and maintain This example illustrates using a Small Form Factor disk enclosure with one additional cascaded disk enclosure When using Large Form Factor disk enclosures more than one additional disk enclosure can be cascaded For more information see the Quic...

Страница 49: ...r supply LEDs If necessary remove and reinstall the power supplies to verify that they are seated properly b Remove and inspect AC power cords from both power supplies and reconnect them Diagnostic steps Is the enclosure front fault LED amber Actions Possible Reasons Answer No action required System functioning properly No Yes Be sure that the Front Status and UID module is undamaged and is fully ...

Страница 50: ... and inspect the AC power cords from both power supplies and reconnect them Power cords not connected or AC power is unavailable Power supply functioning properly No action required Power supply might not be inserted properly might have a damaged connector or might have failed Yes Be sure that the power supply is undamaged and is fully seated Be sure that all pins on connectors and components are ...

Страница 51: ...action required Functioning properly No Fan might not be inserted properly might have a damaged connector or might have failed Yes Be sure that the fan is undamaged and is fully seated Contact an authorized service provider for assistance Diagnostic steps 51 ...

Страница 52: ...array fails all non fault tolerant RAID0 logical drives in the same array also fail RAID1 0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored to one another with no spares assigned RAID5 configurations can tolerate one drive failure with no spares assigned RAID6 with ADG configurations can tolerate simultaneous failure of two drives with no spares assigne...

Страница 53: ...hat are not mirrored to other removed or failed drives can be simultaneously replaced offline without data loss Automatic data recovery rebuild When you replace a disk drive in an array the controller uses the fault tolerance information on the remaining drives in the array to reconstruct the missing data the data that was originally on the replaced drive and write it to the replacement drive This...

Страница 54: ... allow recovery of unsaved data In any case locate the faulty drive replace it and restore data from backup Handling disk drive failures If the controller was configured with hardware fault tolerance complete the following steps after a disk drive failure 1 Determine which physical drive failed On hot plug drives an amber drive failure LED illuminates 2 If the unit containing the failed drive does...

Страница 55: ... the hardware component has failed and that you are authorized to replace it yourself Additional hardware failures can complicate component replacement Check your management utilities to detect any additional hardware problems When you have confirmed that a component replacement is required you might want to clear the failure message from the display This makes it easier to identify additional har...

Страница 56: ...ways use ESD precautions such as a wrist strap heel straps on conductive flooring and an ESD protective smock when handling ESD sensitive equipment Avoid touching the components connector pins leads or circuitry Do not place ESD generating material such as paper or non anti static pink plastic in an ESD protective enclosure with ESD sensitive equipment Hewlett Packard Enterprise recommends waiting...

Страница 57: ...Hardware components Hardware components 57 ...

Страница 58: ...t board Mandatory 6 Voltage Regulator Module VRM or power module Mandatory 7 Power supply Not a CSR part 8 Enclosure Mandatory 9 I O module Mandatory 10 Fan module Mandatory 11 Front Unit ID Mandatory 12 Disk drive To order a replacement part contact a Hewlett Packard Enterprise authorized service provider or see the Hewlett Packard Enterprise Parts Store online http www hpe com buy parts 58 Repla...

Страница 59: ...ocumentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Pa...

Страница 60: ...t of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and devi...

Страница 61: ...online help content include the product name product version help edition and publication date located on the legal notices page Documentation feedback 61 ...

Страница 62: ... be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user This is a class A device FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class A equipment ...

Страница 63: ...8 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard Enterprise for this product or product family This compliance is indicated by the following conformity marking placed on the product Certificates can be obtained from http www hpe com info certificates Hew...

Страница 64: ...Taiwanese notices BSMI Class A notice Chinese notice Recycling notices English notice Bulgarian notice Czech notice 64 Regulatory compliance notices ...

Страница 65: ...Danish notice Dutch notice Estonian notice Finnish notice French notice Recycling notices 65 ...

Страница 66: ...German notice Greek notice Hungarian notice Italian notice Latvian notice 66 Regulatory compliance notices ...

Страница 67: ...Lithuanian notice Polish notice Portuguese notice Romanian notice Slovak notice Recycling notices 67 ...

Страница 68: ...Spanish notice Swedish notice Turkish notice Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur 68 Regulatory compliance notices ...

Страница 69: ...Self Repair CSR defined 55 parts list 55 D diagnostic steps 49 if the enclosure does not initialize 49 if the enclosure front fault LED is amber 49 if the enclosure rear fault LED is amber 50 if the fan LED is amber 51 if the I O module fault LED is amber 50 if the power on standby LED is amber 50 if the power supply LED is amber 50 recognizing disk drive failure 52 diagnostic tools 40 disk drives...

Страница 70: ... standby button defined 16 location 16 operation 16 power requirements 27 power supply module defined 13 LEDs 13 powering off 41 powering on best practices 38 troubleshooting 49 preparing the controller for disk enclosure 33 preparing the server for disk enclosure 33 R Rack Builder website 27 rack stability warning 60 racking best practices 28 rear power and UID module defined 16 redundant power c...

Страница 71: ...49 U UID button front 13 rear 16 updates accessing 59 utilities supported 40 V ventilation requirements 27 W warnings personal injury equipment damage 28 power related 37 rack stability 60 websites 59 customer self repair 60 weight considerations 27 71 ...

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