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HP ZBook x2 Detachable Workstation

Maintenance and Service Guide

IMPORTANT! This document is intended

for HP authorized service providers only.

Содержание ZBook x2

Страница 1: ...HP ZBook x2 Detachable Workstation Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...out notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition December 2017 Document Part Number 913262 001 Product notice Not all feature...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ... 13 TouchPad 13 Lights 14 USB port 15 Optional HP ZBook x2 Pen 16 3 Illustrated parts catalog 17 Labels 17 Tablet components 19 Miscellaneous parts 22 4 Removal and replacement preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 25 Drive handling 25 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidel...

Страница 6: ...lid state drive 55 Speakers 56 Hinges 58 6 Tablet Setup BIOS TPM and HP Sure Start 59 Using Tablet Setup 59 Starting Tablet Setup 59 Navigating and selecting in Tablet Setup 59 Restoring factory settings in Tablet Setup 60 Updating the BIOS 60 Determining the BIOS version 60 Downloading a BIOS update 61 Changing the boot order 62 TPM BIOS settings select products only 62 Using HP Sure Start select...

Страница 7: ...y 69 Using HP Recovery media to recover 69 Changing the computer boot order 70 Removing the HP Recovery partition select products only 71 10 Statement of memory volatility 72 Current BIOS steps 72 Nonvolatile memory usage 74 Questions and answers 76 Using HP Sure Start select models only 77 11 Power cord set requirements 78 Requirements for all countries 78 Requirements for specific countries and ...

Страница 8: ...viii ...

Страница 9: ... No discrete graphics opion only on tablet models equipped with a graphics subsystem with UMA memory DreamColor not available on tablet models equipped with a graphics subsystem with UMA memory or in Hybrid graphics mode Hybrid switchable Graphics not available on tablet models in HP DreamColor mode NVIDIA Optimus Technology Open GL DisplayPort 1 2 supported through Thunderbolt 3 NVIDIA Mosaic Tec...

Страница 10: ...mart Sound Technology Audio only on tablet models equipped with the Windows 10 operating system Microphones Dual and single array dual array only on tablet models equipped with a front facing webcam Video Front facing 720P infrared webcam Rear facing 8 MP MIPI webcam Wireless Integrated wireless local area network WLAN options by way of wireless module incorporated onto system board Dual WLANs ant...

Страница 11: ...d fingerprint selected Smart cards Fingerprint reader Security lock Smart card authentication not supported after tablet detached from the keyboard Trusted Platform Module TPM 2 0 Infineon integrated onto the system board Operating system Operating system version Windows 10 RS2 Preinstalled Windows 10 Home 64 bit Windows 10 Home 64 bit Chinese market only available with PRC country location Window...

Страница 12: ...skbar search box and then select the Device Manager app A list displays all the devices installed on the tablet For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on the tablet Select the Start button or Right click the Start button and then select Apps and Features 4 Chapter...

Страница 13: ...harge most USB devices that have a Type C connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer NOTE Cables and or adapters purchased separately may be required and Connect a display device that has a USB Type C connector providing DisplayPort output NOTE The tablet may also support a Thunderbolt docking station 4 HDMI port Connects an optional ...

Страница 14: ...print reader select products only Allows a fingerprint logon to Windows instead of a password logon 8 Vents Enable airflow to cool internal components NOTE The tablet fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 9 Kickstand Provides stability and a variety of viewing angles 10 Kickstan...

Страница 15: ...re disabled 2 Power button When the tablet is off press the button to turn on the tablet When the tablet is on press the button briefly to initiate Sleep When the tablet is in the Sleep state press the button briefly to exit Sleep When the tablet is in the Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved info...

Страница 16: ...lift the kickstand away from the back of the tablet 7 Kickstand Provides stability and a variety of viewing angles 8 Vents Enable airflow to cool internal components NOTE The tablet fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Top Component Description Speakers 2 Produce sound 8 Chapte...

Страница 17: ...ton Press the button to perform the customized action The default action is Touch On Off which toggles the touch option on or off To customize the button settings see the User s Guide 4 HP Quick Key customizable button Press the button to cycle through the three customized options for the top two HP Quick Keys the ones with the up and down arrows The HP Quick Key Mode lights display which of the t...

Страница 18: ...ey customizable buttons on the top left are used and the right mode light displays when the HP Quick Key customizable buttons on the top right are used The lights cycle to the next light each time the button is pressed which corresponds to the function the HP Quick Key Mode button is set to perform 8 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 9 Camera lights select...

Страница 19: ... Keys the ones with the up and down arrows The HP Quick Key Mode lights display which of the three Modes are active The default setting controls only the right buttons The left and right can be changed to mirror selections see the User s Guide 13 HP Quick Key customizable button Press the button to perform the customized action The default action is Screen Rotation Lock which toggles screen rotati...

Страница 20: ...ternal components NOTE The tablet fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Rear camera select products only Allows you to video chat record video and record still images To use your camera see the User s Guide 3 Kickstand Provides stability and a variety of viewing angles 12 Chap...

Страница 21: ...ton on an external mouse 4 Right TouchPad click area Functions like the right button on an external mouse The antenna is not visible from the outside of the tablet For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To ac...

Страница 22: ...1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Microphone mute light Amber Microphone sound is off Off Microphone sound is on 3 Num lock light On Num lock is on 14 Chapter 2 Getting to know your tablet ...

Страница 23: ... USB cable purchased separately that can be used to supply power to the keyboard and if needed charge the keyboard battery NOTE The keyboard battery charges automatically when the keyboard is connected to the tablet using the docking connector Keyboard base components 15 ...

Страница 24: ... pen case provided NOTE For optimum performance always store the pen in the pen case Do not store the pen in a cup or other container with the tip down as this may cause issues with pen performance over time 2 Button Provides additional functions for the pen depending on the software app NOTE To customize the button settings see the User s Guide 3 Eraser Removes what is drawn on the screen dependi...

Страница 25: ...internationally with the tablet IMPORTANT Check the following locations for the labels described in this section the back of the display under the kickstand and the connection area of the keyboard Service label Provides important information to identify the tablet and the keyboard When contacting support you will probably be asked for the serial number and possibly for the product number or the mo...

Страница 26: ... and product identification information stored Component Description 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period The labels on the pen provide information that may be needed when troubleshooting problems or replacing the pen Component Description 1 Serial number 2 Part number 18 Chapter 3 Illustrated parts catalog ...

Страница 27: ...Component Description 3 Spare part number 4 Batch number Tablet components Tablet components 19 ...

Страница 28: ...spare part number L03254 001 12a Fingerprint reader module includes cable L03249 001 13 System board includes processor and replacement thermal material Equipped with an Intel Core i7 8650U 1 90 GHz turbo up to 4 20 GHz quad core processor 8 0 GB L3 cache 15 W an NVIDIA Quadro M620 N17M Q3 graphics subsystem with discrete video memory and the Windows 10 operating system L13281 601 Equipped with an...

Страница 29: ...280 PCIe 3 4 SED solid state drive HP Z Turbo Drive with Opal2 and TLC L11072 001 512 GB M2 SATA 3 FIPS solid state drive with TLC L11067 001 256 GB 2280 M2 PCIe 3 4 NVMe SS HP Z Turbo Drive solid state drive with TLC L11070 001 256 GB PCIe NVMe solid state drive HP Z Turbo Drive with MLC L11073 001 128 GB M 2 SATA 3 solid state drive L11068 001 Fan heat sink assembly includes replacement thermal ...

Страница 30: ...e in France L03264 051 For use in Germany L03264 041 For use in Greece L03264 151 For use in Hungary L03264 211 For use in Iceland L03264 DD1 For use in India L03264 D61 For use in Israel L03264 BB1 For use in Italy L03264 061 For use in Japan L03264 291 For use in Latin America L03264 161 For use in the Netherlands L03264 B31 For use in Northwest Africa L03264 FP1 For use in Norway L03264 091 For...

Страница 31: ...or use in Denmark 213353 011 For use in Europe 213350 012 For use in India 404827 006 For use in Israel 398063 006 For use in Italy 213352 011 For use in Japan 349756 005 For use in North America 213349 013 For use in the People s Republic of China 386497 011 For use in South Africa 361240 005 For use in South Korea 267836 011 For use in Switzerland 213354 011 For use in the Taiwan 393313 006 For ...

Страница 32: ...ollowing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the tablet place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the pla...

Страница 33: ...ese precautions Before removing or inserting a drive shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a...

Страница 34: ... Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows ho...

Страница 35: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Страница 36: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Страница 37: ...any as 49 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Kickstand Description Spare part number Kickstand L03259 001 Before removing the kickstand follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn th...

Страница 38: ...odels equipped with a graphics subsystem with UMA memory L13278 001 Before removing the display assembly follow these steps 1 Shut down the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the ...

Страница 39: ...he tablet 3 Remove the SD card slot blank 4 Rest and support the tablet on its bottom edge NOTE If suction cups are not available a case utility tool or other flat bladed plastic tool can be used to separate the top edges of the display panel and back cover Component replacement procedures 31 ...

Страница 40: ...en separating the top edge of the display panel assembly from the back cover The internal component cables are fragile and only allow for a limited range of motion Failure to follow this caution can result in damage to the internal components their cables and the system board 32 Chapter 5 Removal and replacement procedures ...

Страница 41: ...edge toward you 9 Separate the display panel assembly bottom edge from the back cover 10 Release the retention tape 1 that secures the battery cable to the system board CAUTION When disconnecting the battery cable use the battery cable connector Do not use the battery cable Failure to follow this caution can result in damage to the batter cable Component replacement procedures 33 ...

Страница 42: ... 1 to which the right QuickKey button board cable is connected and then disconnect the right QuickKey button board cable from the system board 14 Release the ZIF connector 2 to which the left QuickKey button board cable is connected and then disconnect the left QuickKey button board cable from the system board 34 Chapter 5 Removal and replacement procedures ...

Страница 43: ...ay panel assembly up and forward until the display panel assembly rests upside down in front of the back cover 17 Release the shielding material 1 that covers the display panel cable connector on the system board 18 Release the adhesive support strip 2 that secures the display panel cable connector to the system board 19 Use the release bar 3 to disconnect the display panel cable from the system b...

Страница 44: ...22 Remove the display panel assembly 6 Reverse this procedure to install the display panel assembly 36 Chapter 5 Removal and replacement procedures ...

Страница 45: ...nnect the power from the tablet by first unplugging the power cord from the AC outlet 4 Remove the display panel assembly see Display panel assembly on page 30 Remove the QuickKey button boards 1 Remove the two Phillips M2 0 3 0 screws 1 that secure the QuickKey button boards to the display panel assembly 2 Release the QuickKey button boards 2 by sliding them toward the top edge of the tablet unti...

Страница 46: ...the display panel cable 1 Release the shielding material 1 that covers the display panel cable connector on the display panel assembly 2 Release the adhesive support strip 2 that secures the display panel cable connector to the display panel assembly 3 Use the release bar 3 to disconnect the display panel cable from the display panel assembly 4 Release the grounding tape 4 that secures the display...

Страница 47: ... the power from the tablet by first unplugging the power cord from the AC outlet 4 Remove the display panel assembly see Display panel assembly on page 30 Remove the fingerprint reader board 1 Release the ZIF connector 1 to which the fingerprint reader board cable is connected and then disconnect the fingerprint reader board cable from the system board 2 Remove the two Phillips M2 0 3 0 screws 2 t...

Страница 48: ...ices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 Remove the battery 1 Position the tablet back cover with the bottom edge toward you 2 Remove the four Phillips M2 0 3 0 screws 1 that secure the battery ...

Страница 49: ... the display panel assembly see Display panel assembly on page 30 Remove the wireless antenna 1 Disconnect the wireless antenna cables from the WLAN terminals on the system board NOTE The 1 WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 WLAN antenna cable connects to the WLAN module 2 Aux terminal 2 Detach the wireless antenna auxiliary transceiver 2 from the back cover The w...

Страница 50: ...5 Remove the wireless antenna cables 5 and transceivers Reverse this procedure to install the wireless antenna 42 Chapter 5 Removal and replacement procedures ...

Страница 51: ...rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 Remove the front facing webcam microphone module 1 Disconnect the front facing webcam microphone module cables 1 from the system board 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the camera bracket to the back cove...

Страница 52: ...r cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 5 Remove the front facing webcam microphone module see Front facing webcam microphone module on page 43 Remove the rear facing webcam module 1 Release the ZIF connector 1 to which the rear facing webcam module cable is connected and then disconnect ...

Страница 53: ...embly on page 30 Remove the HDMI USB port connector board 1 Release the shielding material 1 that covers the HDMI USB port connector board cable and connectors 2 Release the ZIF connector 2 to which the HDMI USB port connector board cable is connected and then disconnect the HDMI USB port connector board cable from the system board 3 Remove the two Phillips M2 0 3 0 screws 3 that secure the HDMI U...

Страница 54: ...blet 4 Remove the display panel assembly see Display panel assembly on page 30 5 Remove the battery see Battery on page 40 Remove the POGO pin connector cable 1 Release the ZIF connector 1 to which the POGO pin connector cable is connected and then disconnect the POGO pin connector cable from the system board 2 Detach the POGO pin connector cable 2 from the back cover The POGO pin connector cable ...

Страница 55: ...N17M Q3 graphics subsystem with discrete video memory and a non Windows operating system L03243 001 Equipped with an Intel Core i5 8250U 1 60 GHz turbo up to 3 40 GHz quad core processor 6 0 GB L3 cache 15 W an Intel GT2 Integrated Graphics subsystem with UMA video memory and the Windows 10 operating system L03240 601 Equipped with an Intel Core i5 8250U 1 60 GHz turbo up to 3 40 GHz quad core pro...

Страница 56: ...1 WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 WLAN antenna cable connects to the WLAN module 2 Aux terminal 3 Rear facing webcam module ZIF connector cable 4 Fingerprint reader board ZIF connector cable 2 Release the shielding material 5 that covers the HDMI USB port connector board cable and connectors 3 Release the ZIF connector 6 to which the HDMI USB port connector boa...

Страница 57: ...he six or three depending on computer model Phillips M2 0 5 6 screws 2 that secure the system board to the back cover 7 Remove the support bracket 3 The support bracket is available in the Bracket Kit spare part number L03254 001 8 Eject the smart card reader slot blank 1 The smart card reader slot blank is available using spare part number L03261 001 9 Lift the right side of the system board 2 un...

Страница 58: ...you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect all external devices connected to the tablet 3 Disconnect the power from the tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on pag...

Страница 59: ... equipped with a graphics subsystem with discrete memory 5 Disconnect the fan cable 1 from the system board 6 Loosen the four Phillips captive screws 2 that secure the fan heat sink assembly to the system board 7 Remove the fan heat sink assembly 3 NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the heat...

Страница 60: ...phics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the fan heat sink assembly 52 Chapter 5 Removal and replacement procedures ...

Страница 61: ...lugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 and then remove the following components a Front facing webcam microphone module see Front facing webcam microphone module on page 43 b Battery see Battery on page 40 c System board see System board on page 47 Remove the RTC battery 1 Position the system board upside down with the rear ...

Страница 62: ...et and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 and then remove the following components a Front facing webcam microphone module see Front facing webcam microphone module on page 43 b Battery see Battery on page 40 c System board see System board on page 47 Remove the memory module 1 Position the system board upside do...

Страница 63: ... M2 PCIe 3 4 NVMe HP Z Turbo Drive solid state drive L11071 001 512 GB 2280 PCIe 3 4 SED HP Z Turbo Drive solid state drive with Opal2 and TLC L11072 001 512 GB M2 SATA 3 FIPS solid state drive with TLC L11067 001 256 GB 2280 M2 PCIe 3 4 NVMe SS HP Z Turbo Drive solid state drive with TLC L11070 001 256 GB PCIe NVMe solid state drive HP Z Turbo Drive with MLC L11073 001 128 GB M 2 SATA 3 solid sta...

Страница 64: ...e solid state drive to the system board 3 Remove the Phillips M2 0 3 0 screw 2 that secures the drive to the system board The solid state drive tilts up 4 Remove the solid state drive 3 by pulling it away from the connector NOTE Solid state drives are designed with notches to prevent incorrect insertion Reverse this procedure to install the solid state drive Speakers Description Spare part number ...

Страница 65: ...attery see Battery on page 40 c System board see System board on page 47 Remove the speakers 1 Remove the four Phillips M2 0 3 5 screws 1 that secure the speakers to the back cover 2 Release the retention tape 2 that secures the speaker cable to the back cover 3 Remove the speakers 3 NOTE When removing the speakers make note of the location of the four rubber isolators 4 Failure to properly instal...

Страница 66: ...e tablet by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the tablet 4 Remove the display panel assembly see Display panel assembly on page 30 and then remove the following components a Front facing webcam microphone module see Front facing webcam microphone module on page 43 b Battery see Battery on page 40 c System board see System board on page 47 Re...

Страница 67: ...the tab key and the keyboard arrow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Tablet Setup screen press esc and then follow the on screen instructions To exit Ta...

Страница 68: ...dated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Tablet Setup BIOS first determine the BIOS version on y...

Страница 69: ...e or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect yo...

Страница 70: ... provides additional security for your tablet You can modify the TPM settings in Tablet Setup BIOS NOTE If you change the TPM setting to Hidden TPM is not visible in the operating system To access TPM settings in Tablet Setup 1 Start Tablet Setup See Starting Tablet Setup on page 59 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select...

Страница 71: ...en be provided to support to help determine how to correct the problem To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn off the tablet Press the power button and then quickly press and hold the volume down button until the Startup menu is displayed 2 Tap F2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP...

Страница 72: ...test UEFI version 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 In the HP PC Hardware Diagnostics section select the Download link and then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your tablet and then select your operati...

Страница 73: ... fan heat sink assembly two 4 GB memory modules no webcam HP Z Turbo Drive solid state drive no fingerprint reader and soft keyboard 1 9 kg 4 2 lbs Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m ...

Страница 74: ...P Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 66 For information on the recovery options that are available using the recovery media see Using Windows tools on page 67 Use Wind...

Страница 75: ...purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You ca...

Страница 76: ...covery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 71 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP or by using the HP Recovery partit...

Страница 77: ...the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or press and hold f11 as you press the po...

Страница 78: ...ore beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then q...

Страница 79: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 66 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Страница 80: ...e memory that does not store personal data is neither necessary nor recommended a Turn on or restart the tablet and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Apply Factory Defaults and Exit and then select Yes to load defaults...

Страница 81: ...ss or tap F1 to accept or F2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from a solid state drive or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clea...

Страница 82: ...t customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per mem...

Страница 83: ...el can be applied using this utility Bluetooth flash select products only 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver w...

Страница 84: ...tem diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the tablet s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sy...

Страница 85: ...s a Turn on or restart the tablet and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Usin...

Страница 86: ...ved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard She...

Страница 87: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Страница 88: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 80 Chapter 12 Recycling ...

Страница 89: ... considerations 25 D display panel product description 1 display panel assembly removal 30 spare part number 30 display panel assembly spare part number 20 30 display panel cable removal 38 spare part number 20 38 docking connector 12 drives precautions 25 preventing damage 25 E electrostatic discharge 26 equipment guidelines 28 eraser 16 F fan heat sink assembly removal 50 spare part numbers 21 5...

Страница 90: ...ons tapping area and antenna 13 NFC tapping area and antenna 13 nonvolatile memory 72 num lock light 14 O operating system product description 3 original system recovery 68 P packaging guidelines 27 pen button 16 eraser 16 removable nib 16 tip 16 pen components 16 plastic parts service considerations 24 Plastics Kit spare part number 21 POGO pin connector cable removal 46 spare part number 20 46 p...

Страница 91: ...t bracket spare part number 21 49 support bracket removal 49 supported discs recovery 67 Sure Start using 62 system board removal 47 spare part numbers 20 47 system memory removing personal data from volatile 72 system recovery 68 system restore point creating 67 system restore point creating 66 T tablet components 19 Tablet Setup navigating and selecting 59 restoring factory settings 60 Thunderbo...

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