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Contacting customer support

If the information provided in this guide does not address your questions, you can contact HP
Customer Support at:

http://www.hp.com/go/contactHP

NOTE:

For worldwide support, click

Contact HP worldwide

on the left side of the page, or go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular language, it is available in

English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Contacting customer support

Содержание ZBook 14

Страница 1: ...HP Notebook User Guide ...

Страница 2: ...mber 734764 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide contact support For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Software terms By installing copying downloading or otherwise ...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ss connection 15 Turning wireless devices on and off 15 Using the wireless button 15 Using the operating system controls 16 Using a WLAN 16 Connecting to an existing WLAN 16 Setting up a new WLAN 17 Protecting your WLAN 17 Roaming to another network 18 Using Bluetooth wireless devices select models only 18 Connecting to a wired network 19 Connecting to a local area network LAN select models only 1...

Страница 6: ...7 Adjusting the volume 27 Checking your audio functions 28 Using the webcam select models only 28 Using video devices 28 VGA 28 DisplayPort 30 6 Power management 31 Shutting down the computer 31 Setting power options 31 Using power saving states 31 Initiating and exiting Suspend 32 Initiating and exiting Hibernation 32 Using the Power icon 32 Using power management 33 Viewing the current power man...

Страница 7: ... 38 Hybrid Graphics select models only 39 Using Hybrid Graphics select models only 39 7 Drives 40 Handling drives 40 Removing or replacing the service door 41 Removing the service door 41 Replacing the service door 41 Replacing or upgrading the hard drive 42 Removing the hard drive 42 Installing a hard drive 44 Using HP 3D DriveGuard 44 Identifying HP 3D DriveGuard status 45 8 External cards and d...

Страница 8: ... an optional security cable 57 Using the fingerprint reader select models only 58 Enabling fingerprint authentication during logon 58 Enrolling your fingerprint 58 11 Backup and Recovery 60 Creating backups 60 Backing up your information 60 Performing a system recovery 61 Remove everything and reinstall SLED 61 12 Computer Setup BIOS and Advanced System Diagnostics 63 Starting Computer Setup 63 Us...

Страница 9: ...rk connection is not working 69 A disc does not play 70 A movie is not visible on an external display 70 Contacting customer support 71 Labels 72 Appendix B Cleaning your computer 74 Cleaning products 74 Cleaning procedures 74 Cleaning the display 74 Cleaning the sides and cover 74 Cleaning the TouchPad and keyboard 75 Cleaning a tablet PC pen and pen holder select models only 75 Appendix C Specif...

Страница 10: ...x ...

Страница 11: ...tions NOTE For details about using the software included with the computer select Computer Help You can also see the software manufacturer s instructions which may be provided with the software or on the manufacturer s website Update programs and drivers Update your programs and drivers with the latest versions on a regular basis When your computer is registered it will automatically be updated wi...

Страница 12: ... help Software driver and BIOS updates Accessories available for the device Limited Warranty To access the warranty Double click the HP Documents icon located on the desktop or Go to http www hp com go orderdocuments Warranty information You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in ...

Страница 13: ...vates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right pointing stick button Functions like the right button on an external mouse 6 Right TouchPad button Functions like the right button ...

Страница 14: ... Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 6 Mute light Amber Computer sound is off Off Computer sound is on 4 Chapter 2 Getting to know your computer ...

Страница 15: ...to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings 1 Select Computer Control Center 2 In the left pane click System and then click Power Management in the right pane 2 Speakers 2 Produce sound 3 Wireless button Turn...

Страница 16: ...nent Description 4 Volume mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon 6 Chapter 2 Getting to know your computer ...

Страница 17: ...he fn key 3 Embedded numeric keypad keys When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 4 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Alternates between the navigational and numeric functions on the integrated n...

Страница 18: ...is connected to external power and the battery is charged from 0 to 90 percent White The computer is connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged ...

Страница 19: ... computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Memory card reader Reads data from and writes data to memory cards such as Secure Digital SD 4 USB 3 0 ports 2 Connect optional USB 3 ...

Страница 20: ...ernal VGA monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging port Connects optional USB 3 0 devices and provides enhanced USB power performance The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off NOTE For details about different types of USB ports see Using a USB device on page 47 5 USB 3 0 ports 2 Connect opti...

Страница 21: ...ccess HP Support Assistant on the Start screen select the HP Support Assistant app 5 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas...

Страница 22: ...ve system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant on the Start scr...

Страница 23: ... slot the WWAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then conta...

Страница 24: ... 4 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 25: ...SP will give you a user ID and password to access the Internet Record this information and store it in a safe place Identifying wireless and network status icons Icon Name Description Wireless connected Indicates that one or more wireless devices are on Network Connection connected Indicates that the wired network is connected and active If both wired and wireless connections are active the operat...

Страница 26: ...ure that the WLAN device is on NOTE See Getting to know your computer on page 3 for information on identifying the location of the wireless button and wireless light on your computer 2 Click the Network Connection icon in the notification area at the far right of the taskbar Available wireless networks are listed under Wireless Networks 3 Click the desired wireless network If the network is a secu...

Страница 27: ...nformation provided by your router manufacturer or your ISP Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activiti...

Страница 28: ...ur computer within range of another WLAN the operating system attempts to connect to that network If the attempt is successful your computer is automatically connected to the new network If the operating system does not recognize the new network follow the same procedure you used initially to connect to your WLAN Using Bluetooth wireless devices select models only A Bluetooth device provides short...

Страница 29: ... interference from TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect the network cable 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the cable into a network wall jack 2 or a router not illustrated WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem or telephone cable...

Страница 30: ...fn f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer fn f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information from the computer using the external VGA video standard The fn f4 hot key can also ...

Страница 31: ...keypad is connected to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the compute...

Страница 32: ... When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When num lock on an external keypad is turned off the num lock light on the computer is turned off To turn num lock on or off on an external keypad as you work Press the num lk key on the external keypad not on the...

Страница 33: ... the scrolling function Selecting Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Using TouchPad gestures The TouchPad supports a variety of gestures To use TouchPad gestures place two fingers on the TouchPad at the same time NOTE TouchPad gestures are not supported in all programs To view information about each gesture 1 Select Computer More Application...

Страница 34: ...Select the check box next to the gesture that you want to turn on or off 5 Click Apply and then click OK Tapping To make an on screen selection point to an item on the screen and then tap Tap one finger on the TouchPad zone to make a selection Double tap an item to open it NOTE Press and hold on the TouchPad to open a help screen that provides information about the selected item 24 Chapter 4 Keybo...

Страница 35: ... an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching and zooming allow you to zoom out or in on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using the TouchPad 25 ...

Страница 36: ... you can manipulate an object or image It may not be functional for all apps Setting pointing device preferences To customize settings for button configuration click speed pointer options and so on 1 Select Computer Control Center 2 In the left pane click Hardware and then click Mouse in the right pane Using the pointing stick select models only Press the pointing stick in the direction you want t...

Страница 37: ...al drive select models only or on an external optical drive purchased separately Adjusting the volume You can adjust the volume using the following Volume buttons Volume hot keys Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE Volu...

Страница 38: ...ree of background noise To confirm or change the audio settings on your computer right click the Sound icon in the notification area at the far right of the taskbar Using the webcam select models only Some computers include an integrated webcam located at the top of the display With the preinstalled software Cheese you can use the webcam to take a photo or record a video You can preview and save t...

Страница 39: ...ay can be active at a time If your external monitor is not detected after pressing fn f4 follow these steps 1 Click the Gnome Display Applet icon in the notification area at the far right of the taskbar 2 Select Configure Display Settings 3 Click Detect Monitors 4 Click the On radio button to the right of the display layout If the default monitor is not detected set the resolution and the refresh ...

Страница 40: ...onnector latch to disconnect it from the computer 2 Connect the other end of the cable to the video device 3 Press fn f4 to switch the image between the display devices connected to the computer PC screen only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and external device Extend View the screen image extended across both the compu...

Страница 41: ...provided until shutdown occurs Press and hold the power button for at least 5 seconds Disconnect the computer from external power and then remove the battery Setting power options Using power saving states The computer has two power saving states enabled at the factory Suspend and Hibernation When Suspend is initiated the power lights blink and the screen clears Your work is saved to memory lettin...

Страница 42: ...when the battery reaches a critical battery level Power settings and timeouts can be changed using Power Management in Control Center With the computer on you can initiate Hibernation in any of the following ways Briefly press the power button Select Computer Shutdown Hibernate Click the Power icon located on the far right of the taskbar and then click Hibernate To exit Hibernation Briefly press t...

Страница 43: ... from the computer NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life For information on increasing or decreasing display brightness see Keyboard and pointing devices on page 20 You can keep a battery in the computer or in storage depending on how you work Keeping the battery in the computer whenever the computer is plugged into AC power charge...

Страница 44: ...ower source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Remove the service door see Removing the service door on page 41 3 Slide the battery release latches 1 and then lift the battery 2 34 Chapte...

Страница 45: ...or more or is much warmer or cooler than room temperature To prolong battery life and optimize the accuracy of battery charge displays follow these recommendations If you are charging a new battery charge it fully before turning on the computer NOTE If the computer is on while the battery is charging the battery meter in the notification area may show 100 percent charge before the battery is fully...

Страница 46: ...ery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer before removing the battery Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power M...

Страница 47: ...al power 2 Exit Hibernation by briefly pressing the power button Conserving battery power Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disable or remove any external memory cards that you are not using Decrease display brightness Initiate Su...

Страница 48: ...ugh an approved AC adapter or an optional docking or expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external AC power under any of the following conditions WARNING Do not charge the battery while you are onboard aircraft When yo...

Страница 49: ...ffers two modes for processing graphics High Performance mode Applications assigned to this mode run on the higher performance graphics processing unit GPU for optimal performance Power Saving mode Applications assigned to this mode run on the lower performance GPU to conserve battery power Using Hybrid Graphics select models only The Hybrid Graphics feature allows an application to run in either ...

Страница 50: ...wn through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humid...

Страница 51: ... can store it inside the service door 2 Slide the service door towards the front of the computer 4 and lift 5 to remove the service door Replacing the service door Replace the service door after accessing the battery memory module slot hard drive regulatory label and other components 1 Tilt down the service door to align the front edge of the service door near the front edge of the computer 1 2 In...

Страница 52: ... system Shut down the computer before removing the hard drive from the hard drive bay Do not remove the hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive To remove a hard drive 1 Save your work and ...

Страница 53: ...5 Remove the battery see Removing a battery on page 34 6 Loosen the 4 hard drive screws 1 Slide the hard drive 2 forward and then remove the drive 3 Replacing or upgrading the hard drive 43 ...

Страница 54: ...n page 33 5 Replace the service door see Replacing the service door on page 41 6 Connect AC power and external devices to the computer 7 Turn on the computer Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions You drop the computer You move the computer with the display closed while the computer is ru...

Страница 55: ...ation see the HP 3D DriveGuard software Help Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that a drive in the primary hard drive bay and or the drive in a secondary hard drive bay select models only is parked To determine whether a drive is currently protected or whether it is parked view the icon on the desktop in the notification area at the far ...

Страница 56: ...Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the memory card Save your information and close all programs associated with the memory card ...

Страница 57: ...mputer using the smart card PIN Removing a smart card Grasp the edge of the smart card and then pull it out of the smart card reader Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Some USB devices may require additional support software which is usually included wi...

Страница 58: ...vice CAUTION To prevent damage to a USB connector do not pull on the cable to remove the USB device CAUTION To prevent loss of information or an unresponsive system use the following procedure to safely remove a USB device To remove a USB device 1 Open File Browser by selecting Computer Nautilus 2 In the Places list in the left pane of File Browser click the Eject icon next to the name of the devi...

Страница 59: ...o disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a US...

Страница 60: ...onsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Suspend state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconne...

Страница 61: ...ON To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module and do not bend the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module 2 into the memory module slot unti...

Страница 62: ...il the retention clips snap into place 8 Replace the battery see Inserting a battery on page 33 9 Replace the service door see Replacing the service door on page 41 10 Turn the computer right side up and then reconnect AC power and external devices to the computer 11 Turn on the computer 52 Chapter 9 Memory modules ...

Страница 63: ...rk adapter Boot options feature in Computer Setup Unauthorized access to data Firewall software Operating system updates Unauthorized access to Computer Setup settings and other system identification information BIOS administrator password in Computer Setup Unauthorized removal of the computer Security cable slot used with an optional security cable Computer Setup is a utility accessed by pressing...

Страница 64: ...BIOS administrator password Protects access to Computer Setup DriveLock master password Protects access to the internal hard drive that is protected by DriveLock It is also used to remove DriveLock protection This password is set under DriveLock Passwords during the enable process DriveLock user password Protects access to the internal hard drive that is protected by DriveLock and is set under Dri...

Страница 65: ...etup DriveLock password CAUTION To prevent the DriveLock protected hard drive from becoming permanently unusable record the DriveLock user password and the DriveLock master password in a safe place away from your computer If you forget both DriveLock passwords the hard drive will be permanently locked and can no longer be used DriveLock protection prevents unauthorized access to the contents of a ...

Страница 66: ...e computer and try again Using Computer Setup Automatic DriveLock In a multiple user environment you can set an Automatic DriveLock password When the Automatic DriveLock password is enabled a random user password and a DriveLock master password will be created for you When any user passes the password credential the same random user and DriveLock master password will be used to unlock the drive NO...

Страница 67: ...twork or block authorized e mail attachments To temporarily resolve the problem disable the firewall perform the task that you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall 1 To view or modify the firewall settings select Computer YaST NOTE When accessing YaST you are prompted for the root password 2 In the left pane click Security and U...

Страница 68: ...ord and then click Continue 3 In the left pane click Hardware and then click Fingerprint Reader in the right pane 4 Select the Use Fingerprint Reader option NOTE To enroll your fingerprint you must open the user management utility You can start this utility from the account setup dialog box by selecting the check box next to Start user management after finish Enrolling your fingerprint If you did ...

Страница 69: ...Launch 6 Follow the on screen instructions to enroll your fingerprint NOTE After your fingerprint is enrolled you can swipe your finger on the fingerprint reader when you turn on the computer unlock the computer or resume from the Suspend or Hibernation state instead of typing a password Using the fingerprint reader select models only 59 ...

Страница 70: ...e you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time T...

Страница 71: ... Image in the event of a system failure 1 Select Computer More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the right pane 3 Enter the root password when prompted 4 Right click on the HP_Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the reco...

Страница 72: ...tion by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button Select System Recovery and follow the on screen instructions 62 Chapter 11 Backup and Recovery ...

Страница 73: ...r Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu it...

Страница 74: ... is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Menu Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Menu Save Changes and Exit and then press ente...

Страница 75: ...d in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support g...

Страница 76: ... the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attribu...

Страница 77: ...rive bay locations in the following order NOTE Some of the boot devices and drive bay locations listed may not be supported on your computer Notebook upgrade bay Optical drive Notebook hard drive USB diskette drive USB CD ROM USB hard drive Notebook Ethernet Secure Digital SD Memory Card Docking station upgrade bay External SATA drive You can change the order in which the computer searches for a b...

Страница 78: ...To exit Suspend or Hibernation briefly press the power button Suspend and Hibernation are energy saving features that turn off the display Suspend and Hibernation can be initiated by the system while the computer is on but is not in use or when the computer has reached a low battery level To change these and other power settings right click the Battery icon in the notification area at the far righ...

Страница 79: ...s or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 NOTE The fan in the computer starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during operation An exte...

Страница 80: ...d while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases y...

Страница 81: ...ck Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center Contacting customer support 7...

Страница 82: ...tion Bottom on page 12 Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the se...

Страница 83: ...l s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use Labels 73 ...

Страница 84: ...nts can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer or tablet PC WARNING To prevent electric shock or damage to components do not attempt to clean your computer or tablet PC while it is turned on Turn off the computer or tablet PC Disconnect external power Disconnect all powered external devices CAUTION Do not spray cleaning ...

Страница 85: ... a straw extension WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Cleaning a tablet PC pen and pen holder select models only Using one of the cleaning solutions listed previously moisten a soft microfiber cloth or chamois or use an accept...

Страница 86: ...The computer can operate on DC power within the following specifications Input Power Rating Operating voltage and current 19 5V dc 2 31 A 45 W 19 5V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 265 V rms NOTE The computer operating voltage and current can be found on the system regulatory label inside the battery bay Operatin...

Страница 87: ...nstallation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching a...

Страница 88: ...ctory settings 64 computer setup navigating and selecting 63 restoring factory settings 64 connecting to a WLAN 16 connector power 9 conservation power 37 corporate WLAN connection 16 critical battery level 36 D display image switching 20 DisplayPort connecting 30 DisplayPort identifying 9 docking connector identifying 9 drive memory 31 drivelock password creating 55 managing 55 drives boot order ...

Страница 89: ...ying 9 memory module identifying 12 13 inserting 51 removing 50 microphone audio in jack identifying 9 mouse external setting preferences 26 MultiBoot Express 67 N network cable 19 connecting 19 noise suppression circuitry 19 network connection icons 15 network jack identifying 9 NIC boot device 67 noise suppression circuitry network cable 19 num lk key identifying 7 21 num lock light 4 num lock e...

Страница 90: ... 31 USB 3 0 ports 9 10 USB cable connecting 48 USB charging port 10 USB devices connecting 47 description 47 removing 48 USB hubs 47 USB legacy support 63 USB ports identifying 9 10 47 V vents identifying 10 13 14 VGA port connecting 28 video using 28 volume adjusting 27 buttons 27 keys 27 volume keys identifying 20 W webcam 11 using 28 webcam identifying 11 wireless button identifying 5 using 15 ...

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