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HP Care Pack Services. Scalable, Flexible, Dependable. Like your storage.

Your storage is evolving. Get scalable support that evolves with it. HP Care Pack Services is an easy-to-buy, easy-to-use portfolio of
packaged services covering your lifecycle needs. You can rely on our highly skilled, HP certified professionals to offer a breadth of
expertise across leading storage technologies, and work side by side with you for optimal results. Partner with HP Technology
Services to boost availability and avoid costly downtime by mitigating technology-related business risks. To help take the worry out of
deploying, supporting and managing your storage technologies, we've designed a portfolio of service options that are as flexible,
scalable and affordable as our storage.

Protect your business beyond the warranty

Standard warranty protects against product defects and some causes of downtime. HP Care Pack Services helps you proactively
guard against unplanned downtime which can reduce your productivity and profitability. By using a standard approach to warranty
uplifts, such as HP Care Pack Services, customers can be certain of consistency of operations for both mission-critical and standard
business computing.

Extending warranties with HP Care Pack Services

Extending warranties with HP Care Pack Services
The key to normalizing the warranty of combined solutions-is making service uplift simple: HP Care Pack Services. This portfolio of
predefined packages, extending across the entire IT lifecycle, offering consulting, education, technical support, optimization, risk
assessment, and more. It's entirely flexible allowing customers to extend the cover to the precise level of support required. Customer's
standard hardware warranty, for example, can be upgraded to next-business-day response, to same-day coverage, or even to a
committed six-hour call-to-repair service available 24 hours every day of the week.

Provide consistent, predictable levels of support across your entire department or business
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Are available whenever and wherever you do business

For many products, post-warranty HP Care Pack Services are available when your original warranty has expired. Choose the support
levels that meet your business requirements, from basic to mission-critical. In the new world of business technology, when your
technology has to work for your business to work, who can you trust to make your technology work? HP Technology Services, the
trusted business technology experts who manage your technology in action, because when technology works, business works.

http://www.hp.com/hps/storage

NOTE:

NOTE: Care Pack Services availability may vary by product and country.

Recommended Services

HP Care Pack Services recommended for optimal satisfaction of all deployments of your product.

3-Year HP Support Plus 24 3-Year HP Support Plus 24 provides integrated hardware and software

support services designed specifically for your technology. HP Services
engineers deliver reactive onsite hardware support and over-the-phone
software support around-the-clock.

HP Installation and Startup
Service for HP
BladeSystem c-Class
Infrastructure (OS + ICE)

HP Installation and Startup Service for HP BladeSystem c-Class Infrastructure
provides basic hardware and software installation of your c-class
BladeSystem. This service includes service planning, deployment, Installation
verification tests (IVT) and a customer orientation session.

QuickSpecs

HP X1800sb Network Storage Blade

Service and Support, HP Care Pack, and Warranty Information

DA - 13342 Worldwide — Version 3 — June 9, 2011

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