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Technical Support

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to

http://www.hp.com/support

.

Preparing to Call Technical Support

If you can not solve a problem, you may need to call technical support. Have the following information
available when you call:

●

If the product is connected to an HP POS computer, provide the serial number of the POS
computer

●

Purchase date on invoice

●

The spares part number located on the product

●

Condition under which the problem occurred

●

Error messages received

●

Hardware configuration

●

Hardware and software you are using

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Appendix A Technical Support

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Содержание Wireless Barcode Scanner

Страница 1: ...HP Wireless Barcode Scanner User Guide ...

Страница 2: ...accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consen...

Страница 3: ...ff in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Страница 4: ...iv About This Guide ...

Страница 5: ...Station Position 9 Connecting the Base Station 11 Using the Base 13 Base LEDs 13 Charging the Batteries 13 Battery Safety 14 Replacing the Batteries 16 Using the Scanner 17 Linking the Reader 18 Link RF Devices to Base 18 Link Scanner to Bluetooth Adapter 18 Power Off 19 Selecting the Interface Type 19 USB COM 19 USB Keyboard Interface 19 Country Mode 20 5 Programming the Scanner 21 Using Programm...

Страница 6: ...ns 30 Error Codes 31 Appendix C Agency Regulatory Notices 32 Federal Communications Commission Notice 32 Modifications 32 Cables 32 Declaration of Conformity for Products Marked with the FCC Logo United States Only 32 Canadian Notice 33 Avis Canadien 33 European Union Regulatory Notice 34 Mexico Notice 34 Laser Compliance 34 Product Environmental Notices 35 Materials Disposal 35 Disposal of Waste ...

Страница 7: ...ess Barcode Scanner by default is shipped in the human interface device HID keyboard emulation mode In order to use the barcode scanner with OLE for Retail POS OPOS drivers the scanner must be put into USB COM OPOS mode For your convenience the bar code to put the HP Wireless Barcode Scanner into USB COM OPOS mode or into HID keyboard emulation are located in this document Refer to the HP Wireless...

Страница 8: ...TE Scanning the Set All Defaults bar code does not change the interface type If a carriage return is required after each scanned bar code scan the following bar codes in order Figure 1 5 Enter Programming Mode Figure 1 6 Set Global Suffix Figure 1 7 0 Figure 1 8 D Figure 1 9 Exit Global Suffix Mode 2 Chapter 1 Quick Setup ...

Страница 9: ...y defaults Figure 1 11 Set All Defaults NOTE Scanning the Set All Defaults bar code does not change the interface type If a tab is required after each scanned bar code scan the following bar codes in order Figure 1 12 Enter Programming Mode Figure 1 13 Set Global Suffix Figure 1 14 0 Figure 1 15 9 Tab 3 ...

Страница 10: ...r back to the factory defaults Figure 1 18 Set All Defaults Scan the following barcode to set the volume of the good read beep on the HP Wireless Barcode Scanner Figure 1 19 Enter Programming Mode Scan one of the four barcodes to set the volume to the desired setting Figure 1 20 Off Figure 1 21 Low 4 Chapter 1 Quick Setup ...

Страница 11: ...Figure 1 22 Medium Figure 1 23 High Scan the following barcode to exit the programming mode Figure 1 24 Exit Programming Mode Volume 5 ...

Страница 12: ...scanner so the orientation of the symbol is not important The Green Spot for good read feedback helps to improve productivity in noisy environments or in situations where silence is required When using the product with the cradle at a 45 position the aiming pattern can work as an aiming system to aid in positioning the bar code for quick and intuitive reading 1D and 2D Symbol Decoding Reliably dec...

Страница 13: ...ny s safety programs to prevent employee injury Reduce or eliminate repetitive motion Maintain a natural position Reduce or eliminate excessive force Keep objects that are used frequently within easy reach Perform tasks at correct heights Reduce or eliminate vibration Reduce or eliminate direct pressure Provide adjustable workstations Provide adequate clearance Provide a suitable working environme...

Страница 14: ... ensure a good connection Figure 3 1 Cleaning Use a soft dry cloth to clean the product If the product is very soiled clean it with a soft cloth moistened with a diluted non aggressive cleaning solution or diluted ethyl alcohol CAUTION Do not use abrasive or aggressive cleansing agents or abrasive pads to clean scan windows contacts or plastics Do not spray or pour liquids directly onto the unit 8...

Страница 15: ...se station charger may be set up in desk application to hold the reader in two different positions either a horizontal or standing position in order to provide the most comfortable use depending on needs Figure 4 1 Positioning the Base Station Changing the Base Station Position The base station is configured by installing one of two sets of mechanical parts that come with the cordless kit The defa...

Страница 16: ...ding horizontal or vertical position 1 or you can insert parts for a horizontal only position 2 Figure 4 2 Inserting Parts for Positioning the Base Station 2 Using your thumbs push open the plastic tabs 1 on the bottom of the base to free the wing holders Figure 4 3 Freeing the Wing Holders CAUTION To ensure best contact and performance do not intermix the parts of the two different mount sets 10 ...

Страница 17: ...e Station NOTE The scanner can also be powered by the terminal When powered by the terminal the battery charger is automatically set as slow charge For some specific interfaces or hosts or lengths of cable the use of an external power supply may be recommended for full recharging capability refer to Technical Specifications on page 27 for more details Base Station Connection Fully insert the Inter...

Страница 18: ...ment to a system that uses a custom security PIN please see the HP Wireless Barcode Scanner Programming Reference Guide PRG for information before proceeding Disconnecting the Cable To detach the cable insert a paper clip or similar object into the hole on the base 1 Figure 4 6 Disconnecting the Cable 12 Chapter 4 Setting Up and Using the Scanner ...

Страница 19: ...ation Software tool to force a Bluetooth disconnect and for paging the scanner when it is activated Refer to the HP Wireless Barcode Scanner Programming Reference Guide PRG for a more detailed explanation Charging the Batteries NOTE Battery replacement should be done only by a trained technician To charge the battery simply insert the scanner into the base When the scanner is fully seated in the c...

Страница 20: ...ery at 32 104 F 0 40 C temperature range Use only the authorized power supplies battery pack chargers and docks supplied by your HP reseller The use of any other power supplies can damage the device and void your warranty Do not disassemble or modify the battery The battery contains safety and protection devices which if damaged may cause the battery to generate heat explode or ignite CAUTION Do n...

Страница 21: ...at a medium level As a reference run a fast recharge for 20 minutes every three months on unused products to avoid any performance deterioration of the cell The useful life of LI batteries depends on usage and number of charges etc after which they should be removed from service especially in mission critical applications Do not continue to use a battery showing excessive loss of capacity it shoul...

Страница 22: ...o ensure maximum performance Use the following procedure to change the reader s battery 1 Using a screwdriver unscrew the battery cover screw 1 Figure 4 8 Removing the Battery Cover 2 Unplug the white connector 1 and remove the two screws 2 securing the battery holder Figure 4 9 Unscrewing the Battery Holder 16 Chapter 4 Setting Up and Using the Scanner ...

Страница 23: ...and return the contacts circuit to its previous location NOTE When inserting the new battery into the handle take care to position the battery and the connector as described above 6 Insert the cover in the handle and screw it back into place Using the Scanner The scanner normally functions by capturing and decoding codes It is equipped with an internal motion sensing function that activates the ai...

Страница 24: ...To link the handheld and the base either press the trigger to wake it or simply mount into the base to wake up for operation If the reader was previously linked to another base you must first scan the Unlink bar code before re linking to the new base Figure 4 13 Unlink Link Scanner to Bluetooth Adapter 1 Install any drivers provided with the Bluetooth adapter 2 Scan the Enable RF Link to Server la...

Страница 25: ...reader is connected to for example RS 232 USB etc and scan the appropriate bar code to select your system s correct interface type USB COM USB Com to simulate RS 232 standard interface Figure 4 16 Select USB COM STD NOTE Install the correct USB Com driver from the CD included with your product USB Keyboard Interface Select options for USB Keyboard Interfaces USB Keyboard with alternate key encodin...

Страница 26: ...h Spanish Russian Belgian Swedish Hebrew Danish Traditional Chinese Arabic French Thai Greek French Canadian Portuguese EU Hungarian German Brazilian Portuguese Slovakian Italian Japanese See the HP Wireless Barcode Scanner Programming Reference Guide PRG for information and programming bar codes for this feature 20 Chapter 4 Setting Up and Using the Scanner ...

Страница 27: ...once to enter Programming Mode scan the desired parameter settings scan the ENTER EXIT bar code again to accept your changes which exits Programming Mode and returns the scanner to normal operation Configure Other Settings Additional programming bar codes are available in the PRG to allow for customizing programming features If your installation requires different programming than the standard fac...

Страница 28: ...djust the distance at which you are holding the scanner Aiming System A number of options for customizing control of the Aiming System are available See the HP Wireless Barcode Scanner Programming Reference Guide PRG for more information and programming bar codes Good Read Green Spot Duration Successful reading can be signaled by a good read green spot Use the bar codes that follow to specify the ...

Страница 29: ...n on time 1 has elapsed Reading a label does not disable scanning Double Read Timeout1 prevents undesired multiple reads while in this mode Always On The illuminator is always ON and the scanner is always ready for code reading Double Read Timeout1 prevents undesired multiple reads Flashing The scanner illuminator flashes on and off regardless of the trigger status Code reading takes place only du...

Страница 30: ...or multiple label reading See the HP Wireless Barcode Scanner Programming Reference Guide PRG or software configuration tool for descriptions of these features and programming labels Stand Operation This feature controls how the scanner behaves when it is placed into a cradle or stand Ignore Autorecognition Disables mode switching when the scanner is placed in a stand Switch to Stand Mode Automati...

Страница 31: ...tand Switch to Always On Automatically switches the scanner to Always On mode when placed in the stand Figure 6 9 ENTER EXIT PROGRAMMING MODE Figure 6 10 Ignore Autorecognition Figure 6 11 Switch to Stand Mode Figure 6 12 Switch to Flashing Figure 6 13 Switch to Always On Stand Operation 25 ...

Страница 32: ...o Call Technical Support If you can not solve a problem you may need to call technical support Have the following information available when you call If the product is connected to an HP POS computer provide the serial number of the POS computer Purchase date on invoice The spares part number located on the product Condition under which the problem occurred Error messages received Hardware configu...

Страница 33: ... charge from full discharge 4 hours with 12V external power supply adaptera Max 22 hours with Host power in this case no supply adapter is needed a Operating Autonomy continuous reading 50 000 reads typical Cradle Consumption and DC Input Supply Range Volt 4 75 14 VDC Power 8Wb Max 500mA when in host bus powered modeb Performance Characteristics Light Source LEDs Roll Tilt Anglec Up to 180 Pitch A...

Страница 34: ...ls grade A typical environmental light 20 C label inclination 10 Decode Capability 1D Bar Codes UPC EAN JAN A E 13 8 UPC EAN JAN including P2 P5 UPC EAN JAN including ISBN Bookland ISSN UPC EAN Coupons Code 39 including full ASCII Code 39 Trioptic Code39 CIP French Pharmaceutical LOGMARS Code 39 w standard check digit enabled Danish PPT Code 32 Italian Pharmacode 39 Code 128 Code 128 ISBT Interlea...

Страница 35: ...Stacked Omnidirectional GS1 DataBar Expanded Stacked GSI Databar Composites Chinese Sensible Code Inverted 2D codes a It is acceptable to handle this with ULE Interfaces Supported USB Com Std USB Keyboard USB see Selecting the Interface Type on page 19 for a listing of available interface options User Environment Operating Temperature 32 to 122 F 0 to 50 C Storage Temperature 4 to 158 F 20 to 70 C...

Страница 36: ...re is an error in the scanner s software programming Flashes Scanner sounds one error beep at highest volume Limited Scanning Label Read Indicates that a host connection is not established N A Scanner chirps six times at the highest frequency and current volume Scanner Active Mode The scanner is active and ready to scan The LED is lit steadily1 N A Scanner Disabled The scanner has been disabled by...

Страница 37: ...bel Programming Mode Cancel Item Entry Cancel label has been scanned N A Scanner sounds two times at low frequency and current volume Error Codes Upon startup if the scanner sounds a long tone this means the scanner has not passed its automatic Selftest and has entered FRU Field Replaceable Unit isolation mode If the scanner is reset the sequence will be repeated The following table describes the ...

Страница 38: ...e user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modifications T...

Страница 39: ...the Canadian Interference Causing Equipment Regulations CAN ICES 3 B NMB 3 B If this device has WLAN or Bluetooth capability the device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of th...

Страница 40: ...2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operación no deseada Radio Model DLBTMCX Frequency 2400 to 2483 5 MHz Laser Compliance This device is classified as a Class 2 Laser Product in accordance with US FDA regulations and the IEC 60825 1 Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Not...

Страница 41: ...tion and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact the local city office the household waste disposal service or the shop where you purchased the product ...

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