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Getting information

Type of information

Where to find

●

Set up your computer.

Setup documentation included with your computer.

●

See how-to videos about
using the features of your
computer.

Visit www.hp.com/supportvideos (English only)

Tap the

Tutorial

icon (select models only) in the carousel within the HP

TouchSmart application.

●

Use the computer.

●

Connect to the Internet.

●

Recover factory settings.

Getting Started

(this guide)

●

Troubleshoot the most
common computer hardware
and software issues.

●

Find links to driver updates.

●

Read frequently asked
questions.

Help and Support:

Tap the

Start

button, and then tap

Help and Support

●

Learn how to use the
Microsoft® Windows® 7
operating system.

●

Find Windows 7 support
information.

Windows 7 troubleshooting tools:

Tap the

Start

button, tap

Control Panel

, and then tap

System and

Security

Under

Action Center

, tap

Find and fix problems

(troubleshooting)

HP Support website: www.hp.com/support

Visit www.hp.com/go/win7

●

Find electronic user guides
and specifications for your
computer model.

●

Order parts and find
additional troubleshooting
help.

HP Support website: www.hp.com/support

●

Find computer warranty
information.

●

Get technical support.

Limited Warranty and Support Guide

or the

Warranty and Support

Information

included with your computer.

ENWW

Содержание TouchSmart 320-1030

Страница 1: ...Getting Started ...

Страница 2: ...orporation in the United States and or other countries regions Dr Dre Beats and the B logo are trademarks of Dr Dre and Jimmy Iovine HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Understanding hard disk drive space The hard d...

Страница 3: ...puter orientation 10 Connecting a game console 11 HP My Display TouchSmart Edition 13 Using Beats Audio 13 Using the HP TouchSmart with safety and comfort 14 4 Troubleshooting and maintenance 16 Computer does not start 16 Power 17 Display screen 17 Keyboard and mouse with cable 18 Keyboard and mouse wireless 20 Speakers and sound 21 Internet access 21 Gaming mode 22 Software troubleshooting 23 Mai...

Страница 4: ...iv ENWW ...

Страница 5: ...d questions Help and Support Tap the Start button and then tap Help and Support Learn how to use the Microsoft Windows 7 operating system Find Windows 7 support information Windows 7 troubleshooting tools 1 Tap the Start button tap Control Panel and then tap System and Security 2 Under Action Center tap Find and fix problems troubleshooting HP Support website www hp com support Visit www hp com go...

Страница 6: ...ton tap All Programs and then tap User Guides or visit www hp com ergo Wall mounting your computer select HP TouchSmart PC models only Wall Mounting your HP TouchSmart Tap Start tap All Programs and then tap User Guides If the guide is not available there visit www hp com support WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from w...

Страница 7: ...prevent direct exposure to a laser beam do not try to open the enclosure of the CD or DVD drives NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows ENWW 3 ...

Страница 8: ...ackground screen but can have notes programs and files spread across the canvas expanding to the left and right of the screen Access a submenu by tapping on the Magic Canvas to change the background write a note on the Magic Canvas and leave it there and filter the media types that appear on your screen Customize the appearance of your Magic Canvas with stationary and moving objects Place playlist...

Страница 9: ...l screen partial screen or icon Website Tiles Add shortcut tiles to your favorite websites into the carousel For additional information about HP TouchSmart 5 0 tap the Start button tap Help and Support and then tap HP TouchSmart or tap the Help and Support icon on the Carousel and then tap HP TouchSmart ENWW 5 ...

Страница 10: ...itional printed details or updates Read the Safety and Regulatory Information document Tap the Start button tap All Programs and then tap User Guides Read the Safety Comfort Guide for proper workstation setup posture health and work habits and electrical and mechanical safety information Tap the Start button tap All Programs and then tap User Guides or visit www hp com ergo Protecting your compute...

Страница 11: ...ines for installing software and hardware devices After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software NOTE Use only licensed origina...

Страница 12: ...et cable to the computer and to a network router or LAN device For a wireless network connection use a wireless router with the computer to connect to a WLAN with an Internet connection 2 Get Internet service 8 Chapter 3 Setting up your computer ENWW ...

Страница 13: ... to your new computer You can copy files from another computer to your new computer by using CDs or DVDs memory sticks and external hard drives You can also use Windows Easy Transfer software which is included with Windows 7 select models only to copy files and settings to a storage device or using an Easy Transfer Cable directly from another computer to the new computer The Easy Transfer Cable is...

Страница 14: ...degrees to 30 degrees If the computer is wall mounted select HP TouchSmart PC models only it can be displayed in landscape orientation only For instructions on wall mounting your HP TouchSmart PC refer to the Wall Mounting your HP TouchSmart user guide 10 Chapter 3 Setting up your computer ENWW ...

Страница 15: ... of the computer 1 Connect the game box cable to the HDMI port to enable onscreen display 2 Connect the external speaker audio cable to the A V source connector 1 3 To switch between full screen mode and partial screen mode tap the gaming image on the screen or left click on the mouse CAUTION When the system is in display mode the computer is still running in the background The keyboard mouse and ...

Страница 16: ...er Start Automatically switches back to computer and opens Media Center Power Places the system into Sleep mode Return to PC mode from gaming mode To return to PC mode from gaming mode choose from any one of the following options Tap the full screen to return to desktop Press ESC key to return to desktop Left click mouse to return to desktop Press the Ctrl Alt Del buttons simultaneously on the key...

Страница 17: ...ected to the game console port your system is in display mode there is no recording capability HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature You can adjust sound brightness and contrast Viewing mode can be set to the factory default or optimized for movie text or gaming Status in...

Страница 18: ...s Audio headphones into the side headphone connector to experience crisp and clear sound separation To experience the full capability of BEATS audio using the internal speakers HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel If you are using an external audio system plug it into the Audio Out connector on the back panel Using the HP TouchSmart with safety an...

Страница 19: ...n The more the screen is used for input the more important this is You can position the computer in a variety of ways to provide a balance between relaxing your shoulders and keeping your head balanced comfortably over your neck If you feel discomfort in your shoulders try moving the computer closer to your body or lowering the height of the screen by lowering the work surface If you feel discomfo...

Страница 20: ...functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display screen is blank the computer might not be properly connected Plug in the computer and turn it on Test the wall outlet by connecting a different electrical device to it Computer seems to be locked up and is not responding Use the Windows Task Manager to close any programs no...

Страница 21: ...uter free of dust dirt and heat on page 27 Your computer might not have an internal fan Display screen Symptom Possible solution Screen is blank Reconnect the power plug to the back of the computer and to the wall outlet Press the Power button to turn on the computer Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models ...

Страница 22: ...e used Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 Press the Alt Tab keys simultaneously to navigate to an open program 2 Press the Ctrl S key simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs 3 Repeat step 1 and step 2 to save changes in ...

Страница 23: ...se remove the ball and clean it by using a damp lint free cloth not paper Also clean the rollers on which the ball moves Use a mouse pad or other rough surface under the mouse For an optical mouse Clean the optical mouse Gently wipe the light sensor lens on the bottom of the mouse by using a lint free cloth not paper Use a mouse pad white sheet of paper or other less reflective surface under the m...

Страница 24: ...use on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from the USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver 2 Check that the mouse is on 1 and then push and hold the Connect button 2 on the underside of the mouse for 5 to 10 seconds ...

Страница 25: ...me button to adjust volume You can also use My Display TouchSmart Edition to ensure that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the S...

Страница 26: ...one service line doing so might damage the network adapter Run the wireless setup wizard 1 Tap the Start button tap Control Panel tap Network and Internet and then tap Network and Sharing Center 2 In the Network and Sharing Center window tap Set up a connection or network to open the wizard and then follow the onscreen instructions If your system has an external antenna try to move the antenna to ...

Страница 27: ...rive To repair software problems try these methods Turn the computer off completely and then turn it on again Sometimes this is the easiest way to fix a problem Update the drivers see Updating drivers on page 23 Use Microsoft System Restore see Microsoft System Restore on page 24 Restore your computer to a configuration that was in use before the software was installed Reinstall the software progr...

Страница 28: ...onscreen instructions You can also go to the HP Support website www hp com support and select the task Download drivers and software Follow the onscreen instructions Microsoft System Restore If you have a problem that might be due to software that was installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Alway...

Страница 29: ...ble from where you initially installed it for example discs or the Internet Or verify that the program is in the list of programs you can reinstall from the Recovery Manager NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs in the Recovery Manager 1 Tap the Start button tap All Programs tap Recover...

Страница 30: ... and slow down your system Also check for programs you no longer need and uninstall them Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve system performance Frequently performing this task does not harm your system Virus scan Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a sched...

Страница 31: ... the computer free of dust dirt and heat Keeping your computer system free of dust dirt and heat will prolong its life Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively Check your system once a month for visible signs of dust and debris and clean it about once every...

Страница 32: ...nnect the power cord from the wall 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then wipe t...

Страница 33: ...ry Media Run the System Recovery from recovery media that you created from files stored on your hard disk drive or purchased separately To create recovery media see Recovery media on page 32 System Recovery options You should attempt a System Recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyb...

Страница 34: ...very disc or the recovery USB flash drive If using discs insert the next system recovery disc when prompted 7 When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately tap System Recovery If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without ba...

Страница 35: ...iately tap System Recovery 6 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 7 System Recovery begins After System Recovery is complete tap Finish to restart the computer 8 Complete the registration process and wait until you see the desktop 9 Turn off...

Страница 36: ...he Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately tap Factory Reset 8 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 9 If you are prompted to insert th...

Страница 37: ... Creating recovery media To create recovery discs 1 Close all open programs 2 Tap the Start button tap All Programs tap Recovery Manager and then tap Recovery Media Creation If prompted tap Yes to allow the program to continue 3 Tap Create recovery media using blank DVD s and then tap Next 4 Follow the onscreen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create...

Страница 38: ...t can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on We design to be more energy e...

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