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If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery.

1.

Turn off the computer.

2.

Disconnect all peripheral devices from the computer except the keyboard and mouse.

3.

Turn on the computer.

4.

Tap the 

Start

 button, tap 

All Programs

, tap 

Recovery Manager

, and then tap 

Recovery Manager

.

If prompted, tap 

Yes

 to allow the program to continue.

5.

Under 

I need help immediately

, tap 

System Recovery

.

6.

Tap 

Yes

, and then tap 

Next

. Your computer restarts.

NOTE:

If your system does 

not

 detect a recovery partition, it prompts you to insert a recovery disc. Insert

the disc, tap 

Yes

, and then tap 

Next

 to restart the computer and run Recovery Manager from the recovery

disc. Insert the next system-recovery disc when prompted.

7.

When the computer restarts, you will see the Recovery Manager welcome screen again. Under 

I need help

immediately

, tap 

System Recovery

. If you are prompted to back up your files, and you have not done

so, tap 

Back up your files first (recommended)

, and then tap 

Next

. Otherwise, tap 

Recover

without backing up your files

, and then tap 

Next

.

8.

System Recovery begins. After System Recovery is complete, tap 

Finish

 to restart the computer.

9.

Complete the registration process, and wait until you see the desktop.

10.

Turn off the computer, reconnect all peripheral devices, and turn the computer back on.

System Recovery at system startup

CAUTION:

System Recovery deletes all data and programs you created or

installed. Back up any important data to a removable disc.

If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery.

1.

Turn off the computer. If necessary, press and hold the Power button until the computer turns off.

2.

Disconnect all peripheral devices from the computer, except the keyboard and mouse.

3.

Press the Power button to turn on the computer.

4.

As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboard
until the 

Windows is Loading Files…

 message appears on the screen.

5.

Under 

I need help immediately

, tap 

System Recovery

.

6.

If you are prompted to back up your files, and you have not done so, tap 

Back up your files first

(recommended)

, and then tap 

Next

. Otherwise, tap 

Recover without backing up your files

, and

then tap 

Next

.

7.

System Recovery begins. After System Recovery is complete, tap 

Finish

 to restart the computer.

8.

Complete the registration process, and wait until you see the desktop.

9.

Turn off the computer, reconnect all peripheral devices, and turn the computer back on.

26

Chapter 4   Troubleshooting and maintenance

Содержание TouchSmart 300-1300 - Desktop PC

Страница 1: ...Getting Started ...

Страница 2: ...Getting Started ...

Страница 3: ... States and or other countries regions Dr Dre Beats and the B logo are trademarks of Dr Dre and Jimmy Iovine HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by copyright law The information in this document is subject to change without notice Understanding hard disk drive space The hard disk drive on the Hewlett...

Страница 4: ... Computer orientation 7 Connecting a game console 7 HP My Display TouchSmart Edition 10 Using Beats Audio 11 Using the HP TouchSmart with safety and comfort 11 4 Troubleshooting and maintenance 12 Computer does not start 12 Power 13 Display screen 14 Keyboard and mouse with cable 14 Keyboard and mouse wireless 16 Speakers and sound 17 Internet access 17 Gaming mode 19 Software troubleshooting 19 M...

Страница 5: ...iv ...

Страница 6: ...d Support Tap the Start button and then tap Help and Support Learn how to use the Microsoft Windows 7 operating system Find Windows 7 password information Windows 7 troubleshooting tools 1 Tap the Start button tap Control Panel and then tap System and Security 2 Under Action Center tap Find and fix problems troubleshooting HP Support website www hp com support Visit www hp com go win7 Find electro...

Страница 7: ...esolve problems faster by using automated updates onboard diagnostics and guided assistance Tap the Start button tap All Programs tap HP and then tap HP Support Assistant Find ergonomic information Safety Comfort Guide Tap the Start button tap All Programs and then tap User Guides or visit www hp com ergo Wall mounting your computer select HP TouchSmart300 600 PC models only Wall Mounting your HP ...

Страница 8: ...port for Beats Audio devices sold separately and high quality speakers Select HP TouchSmart300 600 PC models can be mounted on a wall using a standard VESA wall mounting device The hardware to adapt the computer for wall mounting not the actual wall mount is included in select HP TouchSmart300 600 PC models and can be purchased The HP TouchSmart 4 0 application is designed to maximize the touch en...

Страница 9: ...setup documentation included with your computer Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it Connect all power cords from the computer and accessories to a power surge protection device that is specifically labeled as having surge protection an uninterruptible power supply UP...

Страница 10: ...es firewall software preinstalled on the computer The antivirus software which is preinstalled on the computer includes firewall software Computer security Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system NOTE Security solutions can deter theft mishandling and software attacks but cannot prevent them Guidelines for installing software and hardware de...

Страница 11: ...nts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a Web browser and browse the Internet NOTE If you have issues connecting to the Internet see Internet access on page 17 Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs memory sticks and external hard drives Yo...

Страница 12: ...al position 4 might result in damage to the hardware components Connecting a game console Select HP TouchSmart600 PC models only Some computer models allow you to use your system as a high resolution monitor for gaming The game console ports are located on the top left side of the computer The game box connects to the game console ports Connect cables to the HDMI port 2 or the composite audio vide...

Страница 13: ... game console is not connected or if it is not turned on the source automatically defaults to PC mode The A V source button on your remote control works the same as the A V source button on the upper left of the computer 2 HDMI port Connect from the game console or set top box to the HDMI port Ensure that the devices are powered on After you connect the console to the HDMI port press the A V sourc...

Страница 14: ...ming mode Mute Mutes sound in games and on computer Media Center Automatically switches back to computer and opens Media Center Power Returns the system to PC mode from where you can then place the system into Sleep mode or shut it down Return to PC mode from gaming mode To return to PC mode from gaming mode choose from any one of the following options Press the Ctrl Alt Del buttons simultaneously...

Страница 15: ... to move to the Exit field and then press the Mute button to select it The OSD menu closes HP My Display TouchSmart Edition Select HP TouchSmart310 PC models only HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature You can adjust sound brightness and contrast Viewing mode can be set to the factory default or optimized for movie text or gaming Status ind...

Страница 16: ...C in the room to minimize glare from the screen You can also reduce glare by tilting the screen The HP TouchSmart screen can be used as an input device therefore the computer should be placed so that your shoulders and neck are comfortable The computer might need to be moved close to your body to keep your shoulders relaxed while you are touching the screen Keep your shoulders low and your upper a...

Страница 17: ...c problems such as issues with a printer The following sections present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting information on page 1 Computer does not start Symptom Possible solution Error message Hard disk drive error Contact Support www hp com support 12 ...

Страница 18: ...ding and then tap End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Tap the Arrow button next to the red Shut Down button and then tap Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer Power Symptom Possible ...

Страница 19: ...tion tap Adjust Screen Resolution 3 Adjust resolution as necessary and then tap Apply Keyboard and mouse with cable Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of your computer and then restart your computer Mouse with cable does not work or is not detected Unplug and ...

Страница 20: ... Shut Down Select Shut Down and then press Enter 6 After the shutdown is complete unplug and reconnect the mouse connector to the back of your computer and then restart your computer Cursor responds slowly moves only vertically or horizontally or does not track smoothly For a mouse with a roller ball Clean the roller ball Remove the roller ball cover from bottom of mouse rotate it counterclockwise...

Страница 21: ...he same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from the USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver 2 Check that the mouse is on A and then push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until th...

Страница 22: ...e the Volume button to adjust volume You can also use My Display TSE to ensure that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep ...

Страница 23: ... not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 Tap the Start button tap Control Panel tap Network and Internet and then tap Network and Sharing Center 2 In the Network and Sharing Center window tap Set up a connection or network to open the wizard and then ...

Страница 24: ...ompatible device is connected press the A V button to enable the onscreen display and then press the A V button until HDMI is selected If composite audio video is connected use the button to select composite Open the Audio Settings menu from within the gaming application to ensure that the correct audio format output is selected Choose Digital Stereo or PCM Audio HP TouchSmart PC does not support ...

Страница 25: ...river is a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 Tap the Start button 2 Type Device Manager into the Start Search box and then tap Device Manager to open the...

Страница 26: ...3 Under Protection Settings tap the disk for which you want to create a restore point 4 Tap Create and then follow the onscreen instructions Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program t...

Страница 27: ... All Programs tap Recovery Manager and then tap Recovery Manager 2 Tap Software Program Reinstallation and then tap Next at the Welcome screen 3 Choose the program you want to install tap Next and follow the onscreen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware drivers...

Страница 28: ...ecovery on page 24 for further details As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and website bookmarks You can also move data to an external hard disk drive Keeping the computer free of dust dirt and heat Keeping your computer system free of dust...

Страница 29: ...connect the power cord from the wall 3 Spray a small amount of mild glass cleaner on a soft cloth to clean the touch screen 4 Wipe the surface and left and right side of the touch screen to remove any dirt fingerprints or other debris that could hinder the touch recognition of the screen CAUTION Do not spray or place the cleaner directly on the screen spray the cleaner into the cloth and then wipe...

Страница 30: ...e Recovery Discs Run the System Recovery from a set of recovery discs that you create from files stored on your hard disk drive or purchased separately To create recovery discs see Recovery discs on page 27 System Recovery options You should attempt a System Recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11...

Страница 31: ...mplete the registration process and wait until you see the desktop 10 Turn off the computer reconnect all peripheral devices and turn the computer back on System Recovery at system startup CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc If Windows 7 is not responding but the computer is working follow these steps to perf...

Страница 32: ...ed to choose between running System Recovery from disc or from hard drive tap Run program from disc and then tap Next 6 Under I need help immediately tap Factory Reset 7 If you are prompted to back up your files and you have not done so tap Back up your files first recommended and then tap Next Otherwise tap Recover without backing up your files and then tap Next 8 If you are prompted to insert th...

Страница 33: ...del typically 3 6 DVD discs The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set NOTE The process of creating recovery discs takes some time to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it resumes where it left off Creating recovery discs To create recovery discs...

Страница 34: ...we recognize that you will eventually dispose of it We have designed it so it can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability We design to be more energy efficient This computer has HP Power Management Technology which can reduce computer energy use up to 45 compared to computers without power managemen...

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