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HP Management Agent

The HP Management Agent is a software component installed on thin client devices so that HP
Device Manager can interact with them. The agent is embedded in the standard thin client WES 2009
image to enable Device Manager to manage devices out-of-the-box (agents on older devices,
however, may need to be upgraded).

For additional information concerning the HP Device Manager and the HP Management Agent please
check the HP support site for these applications or for other important updates or documentation:

http://www.hp.com/support

. Select the country/region from the map, then select

See support and

troubleshooting information

or

Download drivers and software (and firmware)

. Type the thin

client model in the field and click

Enter

.

HP Client Automation Registration and Agent Loading

Facility (RALF)

RALF configuration and operation

RALF is shipped pre-installed on the latest HP thin client images (except those running ThinConnect).
It is used to register with an HP Client Automation Server (HPCA) so that the full HPCA agent can be
pushed down and therefore the thin client be managed by the HP Client Automation console. RALF is
configured using a default HPCA Server hostname defined as 'hpcaserver.' While the HPCA server
can be installed to match this name, it is more common to use this name as a DNS alias in defining
the actual HPCA server host name. The HP Client Automation Standard, Starter, and Enterprise
version 7.5 or greater have additional documentation on how RALF can also be re-configured to
define a different hostname using the command line options. More information on HP Client
Automation can be found at see

http://www.hp.com/go/easydeploy

.

When RALF is installed, it runs as a Windows service or Linux daemon that periodically probes for
the HPCA server. This probing continues for 24 hours, and then RALF will shut down. It starts this
24–hour probe again upon reboot. Once the server is contacted, RALF registers the device with the
HPCA infrastructure and waits to accept the request to install the HPCA agent. Once the HPDA agent
is installed, RALF periodically contacts the server and verifies device registration attributes.

ENWW

HP Management Agent

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Содержание t5400 - Thin Client

Страница 1: ...Microsoft Windows Embedded Standard WES 2009 v 5 1 910 and later Quick Reference Guide HP thin clients ...

Страница 2: ...P products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied repr...

Страница 3: ...ed by the latest image with this terminal WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Страница 4: ...iv About This Book ENWW ...

Страница 5: ... 6 HP Client Automation 6 Altiris Deployment Server 6 3 Configuration 7 Logging On 7 Automatic Logon 7 Manual Logon 7 Administrator Logon Access 8 Logging Off Restarting and Shutting Down the Thin Client 8 Write Filters 9 Power Management 10 System Time 10 Local Drives 11 Drive Z 11 Drive C and Flash 11 Saving Files 12 Mapping Network Drives 12 Roaming Profiles 12 User Accounts 12 Creating a New U...

Страница 6: ...loy 30 Microsoft Internet Explorer 30 Windows Media Player 11 31 5 Control Panel Extended Selections 32 Write Filters 32 Choosing the Write Filter 32 Enhanced Write Filter Manager 33 Benefits of the Enhanced Write Filter 33 Enhanced Write Filter Status Service 33 Enhanced Write Filter GUI 35 EWF GUI Buttons 35 DOS Command line Tool Boot Commands 36 Using Boot Commands 36 File Based Write Filter Ma...

Страница 7: ...Add on Upgrades 44 7 Peripherals 45 Printers 45 Adding Printers Using Generic Text only Print Driver 45 Using Manufacturer Print Drivers 46 HP Universal Print Driver for Thin Clients Add on 46 Audio 47 Index 48 ENWW vii ...

Страница 8: ...viii ENWW ...

Страница 9: ...ersion Select the country region from the map then select Download drivers and software and firmware Type the thin client model in the field and click Enter For important documentation that provides specific information for your image version check the HP support site at http www hp com support Select the country region from the map and then select See support and troubleshooting information Type ...

Страница 10: ...l Improved security Symantec EndPoint Protection Firewall Microsoft Firewall Add on Locked down protected Flash drive Multimedia Windows Media Player Musical Instrument Digital Interface Add on Internet browsing Windows Internet Explorer Adobe Acrobat Add on Extensive MUI support English French German Spanish Dutch Norwegian Traditional Chinese Simplified Chinese Korean and Japanese HP provides th...

Страница 11: ... NOTE Links to remote Citrix published applications may also be configured to be listed on the Start menu and or displayed as icons on the desktop Refer to Citrix documentation for information and instructions For information about the functionality of the standard WES 2009 desktop and Start menu items refer to the applicable Microsoft documentation For information on Citrix XenApp please visit ht...

Страница 12: ...he administrator s desktop background opens a pop up menu Citrix Program Neighborhood and HP Easy Config were available on the desktop with older versions of the image Server Environment Requirements HP thin clients use a variety of services accessed through a network These services include session and product support services as well as standard network services such as DHCP and DNS Thin clients ...

Страница 13: ...al file print and other network services provided by Windows 2000 2003 2008 Server The server grants temporary licenses on an individual device basis that are good for 90 days Beyond that you must purchase TSCALs and install them in the TSCAL server You cannot make a connection without a temporary or permanent license For additional information about Microsoft Terminal Services see the Microsoft W...

Страница 14: ...nt solution With HP Client Automation you can manage simple thin client deployments or highly complex IT environments that contain a combination of thin clients PCs blades servers and other common computer based resources HP Client Automation agents work with all HP thin clients For more information on HP Client Automation please visit the HP Web site at see http www hp com go easydeploy Altiris D...

Страница 15: ...ng automatic logon bypasses the Log On to Windows dialog box To log on as a different user while auto logon is enabled press and hold Shift while clicking Start Shut Down Log Off This opens the Log On to Windows dialog box and allows you to type in the logon information Manual Logon When automatic logon is disabled thin client startup opens the Log On to Windows dialog box Type the logon informati...

Страница 16: ...is displayed NOTE The default username and password for the Administrator account is Administrator The default user name and password for the User account is User You can use the HP Windows Logon Configuration Manager to permanently modify the default login user Located in the Control Panel only the Administrator can access this application Logging Off Restarting and Shutting Down the Thin Client ...

Страница 17: ... disable the write filter or issue the commit command depending on the write filter being used Otherwise the new settings will be lost when the thin client is shut down or restarted Enable the write filter when you no longer want to make permanent changes The write filter cache contents are not lost when you log off and on again as the same or different user You may disable the write filter cache ...

Страница 18: ...e local time utility to synchronize the thin client clock to a time server at a designated time NOTE On some older images the Windows Time service is Stopped by default You can Start the service via the administrative tools control panel applet You may want to Start the service and maintain correct time because some applications may require access to the local thin client time To open the Date and...

Страница 19: ...low the free space on Drive C to drop below 15MB CAUTION If the available free space on the flash drive is reduced to below 15MB the thin client becomes unstable A write filter is used by the thin client for security and to prevent excessive flash write activity Changes to the thin client configuration are lost when the thin client is restarted unless the write filter is disabled or a commit comma...

Страница 20: ...annot disable the write filter cache you can retain the mappings by logging off the user do not shut down or restart and logging back on as Administrator and then disabling the write filter You can also assign the remote home directory by using a user manager utility Roaming Profiles Write roaming profiles to the C drive The profiles need to be limited in size and will not be retained when the thi...

Страница 21: ...naffected by these changes only accounts logged in or cached after the changes For a new user to match the characteristics of the pre defined User account the Administrator must add the new user to the Power Users group otherwise the new user will not be able to add a local printer The user s actions are still limited while the user is in the Power Users group The Administrator may also want to ap...

Страница 22: ...alog box 10 Open the Member Of tab dialog 11 Click Add This opens the Select Groups dialog box 12 Type Power Users in the Enter the Object Names to Select field This enables the Check Names command button 13 Click Check Names and then click OK The newly created user is now a member of both the Power Users and Users groups and will have Windows policies applied similar to that of the Administrator ...

Страница 23: ...Administrative Tools Click the Administrative Tools icon in the Control Panel to gain access to the available administrative tools ENWW Administrative Tools 15 ...

Страница 24: ...The administrative tools can also be accessed directly from the start menu 16 Chapter 3 Configuration ENWW ...

Страница 25: ...ternet Explorer on page 30 Windows Media Player 11 on page 31 Access to the following applications is available to all users logon accounts Symantec Endpoint Protection Firewall on page 17 Altiris Client Agent on page 24 Additional applications in the form of add ons are provided and can be downloaded from the HP Web site Check the HP support site for these applications or for other important upda...

Страница 26: ...olicies which include firewall rules as well as security settings These policies protect an individual endpoint from network traffic and the viruses that can cause harm Firewall rules determine whether the endpoint allows or blocks an incoming or outgoing application or service from gaining access through the network connection Firewall rules allow the agent to systematically allow or block incomi...

Страница 27: ...s available in the Symantec Endpoint Protection for Windows Embedded Standard 2009 WES and Windows XP Embedded XPe User Guide at http www hp com support Select the country region from the map then click See support and troubleshooting information Type the thin client model in the field and click Enter Citrix Program Neighborhood PN Agent Alternatively use PN Agent where Citrix Presentation Server ...

Страница 28: ...HP Remote Desktop Protocol Enhancements provide users with a single logon initiated full screen virtual desktop experience including stereo audio The client side software which is included in the latest WES 2009 image works seamlessly Users simply log in on the thin client to take advantage of its multimedia features such as training videos and USB device support NOTE This functionality may not be...

Страница 29: ...ey are plugged in Most USB keyboards and mice are automatically excluded from Auto share because when a device is shared it is disconnected from the local system However some multi interface composite USB keyboards might not be automatically excluded from Auto share These types of devices should be manually excluded before enabling Auto share To selectively redirect USB devices select each device ...

Страница 30: ...cally designed for text digital imagery and high frame rate video applications The receiver uses their keyboard mouse and USB devices to interact with applications just as if they were physically interacting with the sender system providing an interactive high performance multi display desktop experience The RGS Receiver is included in the latest HP thin client WES 2009 image Visit http www hp com...

Страница 31: ...gement solution which streamlines the management provisioning and deployment of virtual desktops Users securely and easily access virtual desktops hosted on VMware Infrastructure terminal servers blade PCs or even remote physical PCs through View Manager For additional information and to obtain the latest VMware View client contact VMware or see http www vmware com products view ENWW VMware View M...

Страница 32: ...tatus of individual thin clients to the Altiris server NOTE Although the Altiris Client agent is preinstalled a free license is no longer included on the HP t5740 Series and all new HP thin clients going forward To purchase a license contact Altiris at http www altiris com NOTE This functionality may not be preinstalled or offered on all platforms 24 Chapter 4 Applications ENWW ...

Страница 33: ...omation Server HPCA so that the full HPCA agent can be pushed down and therefore the thin client be managed by the HP Client Automation console RALF is configured using a default HPCA Server hostname defined as hpcaserver While the HPCA server can be installed to match this name it is more common to use this name as a DNS alias in defining the actual HPCA server host name The HP Client Automation ...

Страница 34: ...t Boot Device in the F10 System BIOS is first set to USB then ATA Flash and finally to Network boot If the default Boot order settings have been changed it is critical before using the HP ThinState Capture tool that you first set the First Boot Device in the Advanced BIOS Features section of the F10 System BIOS to USB NOTE ThinState Capture now uses ibrpe exe for imaging Any flash drives previousl...

Страница 35: ...2 Once you launch the HP ThinState Capture tool from within the Control Panel you are presented with the following screen ENWW HP ThinState 27 ...

Страница 36: ...K has enough storage capacity to hold the captured image Once the DOK is attached the following screen is displayed 4 Click Capture The following warning is displayed 5 Click Yes The HP ThinState Capture tool formats and makes the USB flash drive bootable HP ThinState Capture will now reboot the system 28 Chapter 4 Applications ENWW ...

Страница 37: ... client of the exact same model and hardware With prior images the target unit would need to have had an equal or greater flash size capacity than the source unit The following table lists examples of capture and deploy scenarios using images prior to 5 1 810 Capture From Source Deploy To Target 4GB Flash 2GB Flash 4GB Flash X 2GB Flash X X With the new Thinstate Capture starting with image 5 1 81...

Страница 38: ...settings for the browser have been preselected at the factory to limit writing to the flash memory These settings prevent exhaustion of the limited amount of flash memory available and should not be modified You may access another browser through an ICA or RDP account if you need more browser resources Internet Explorer has more control over the execution of all content including a built in facili...

Страница 39: ...tains security performance and functionality improvements For more information about improvements to Windows Media Player refer to the Windows Media Player home page at http www microsoft com windows windowsmedia player 11 default aspx ENWW Windows Media Player 11 31 ...

Страница 40: ...lients include both the Enhanced Write Filter EWF and the File based Write Filter FBWF to protect the operating system The Enhanced Writer Filter is the factory default TIP Choose the Enhanced Write Filter to protect the entire flash from writes or choose the File based Write Filter to allow specific local applications and files to be updated dynamically To select the EWF or FBWF perform the follo...

Страница 41: ...ere the operating system and functional software components reside The write filter also extends the life of the thin client by preventing excessive flash write activity It gives the appearance of read write access to the flash by employing a cache to intercept all flash writes and returning success to the process that requested the I O The intercepted flash writes stored in cache are available as...

Страница 42: ...status of EWF by right clicking on the icon and selecting the desired EWF state NOTE Since EWF Manager console utility ewfmgr exe and the EWF status service execute separate code any status changes by ewfmgr exe will not be automatically reflected by the EWF status icon To refresh the status icon after modifying EWF through ewfmgr exe you must right click on the icon you can then click anywhere on...

Страница 43: ...tion This button simply brings to view the Overlay information and is a combination of the information supplied when executing ewfmgr exe c Description and ewfmgr exe c Gauge from the DOS prompt Clear Boot Command This button is the same as executing ewfmgr exe c NoCmd from the DOS prompt Commit Data to Volume This button is the same as executing ewfmgr exe c Commit from the DOS prompt NOTE When u...

Страница 44: ...ommands This command will commit data in the overlay upon shutdown Additionally EWF will be disabled after the system reboots NOTE When using the Commit boot command all the temporary contents will be permanently written to the flash memory In addition all content accessed and changes made after running Commit but before rebooting the system will be written to the flash memory as well This include...

Страница 45: ...ilter also extends the life of the thin client by preventing excessive flash write activity It maintains the appearance of read and write access to write sensitive or read only storage to the operating system making read and write access transparent to applications File and or folder exclusions can be configured to allow certain changes to persist while preventing others from writing to disk File ...

Страница 46: ...ilter GUI The FBWF GUI part of the HP Write Filter Configuration can be accessed through the Control Panel or the Administrative Tools option only by the administrator 38 Chapter 5 Control Panel Extended Selections ENWW ...

Страница 47: ...ENWW Write Filters 39 ...

Страница 48: ...Local Drives on page 11 Use the RAMDisk Configuration dialog box to configure the RAMDisk size If you change the size of the RAMDisk you will be prompted to restart for changes to take effect To permanently save the change make sure to disable the write filter cache or to issue the commit command during the current boot session before restarting NOTE The default optimal RAMDisk size is set to 32 M...

Страница 49: ... client configuration You can use this configuration on a single thin client or deploy it to multiple thin clients with HP ThinState or HP Device Manager For more information see the HP Easy Tools Administrator s Guide at http www hp com support ENWW HP Easy Tools 41 ...

Страница 50: ...HP Client Automation HP Client Automation is an enterprise wide client management solution for both physical and virtual clients In addition to being able to completely manage traditional desktop and notebook PCs HPCA can also manage thin client devices and the back end virtual infrastructures they connect to It significantly reduces the management challenges and complexities of thin client device...

Страница 51: ...tom deployment scenario or PXE image To download your restore image Softpaq visit the HP Web site at http www hp com support Select the country from the map then click Support Drivers Select Download drivers and software and firmware type the thin client model in the field and click Enter Choose your operating system and then select and download the appropriate image Image Upgrades Some management...

Страница 52: ...es CAUTION If the available free space on the flash memory is reduced to less than 10MB and or the available system memory is reduced to less than 15MB the thin client becomes unstable NOTE For add on modules to work and be downloaded there must be sufficient flash space available In some cases it may be necessary to remove software components to free up space for add on modules 44 Chapter 6 Admin...

Страница 53: ...maging Support on HP Compaq Thin Clients white paper on the HP support site at http www hp com support Select the country from the map then click Support Drivers Select See support and troubleshooting information type the thin client model in the field and click Enter CAUTION If the available free space on the flash memory is reduced to less than 10MB and or the available system memory is reduced ...

Страница 54: ...he HP Universal Print Driver with changes to make it more suitable for the thin client software environment For example due to disk space limitations the current version is available only in English and with no help files Go to http www hp com support Select the country region from the map then select Download drivers and software and firmware Type the thin client model in the field and click Ente...

Страница 55: ...lly such as by a 600 ohm potentiometer control and driving speakers requires a power booster You can adjust the volume using the sound icon in the task bar system tray You can single click on this icon to open the master volume control or double click to open the volume control application dialog box ENWW Audio 47 ...

Страница 56: ...rite Filters 9 firewall Symantec Endpoint Protection 17 flash drive 11 H HP Client Automation 6 25 42 HP Compaq Thin Client Imaging Tool 43 HP Device Manager 6 25 42 HP Easy Tools 41 HP Management Agent 25 HP RALF 25 HP RAMDisk 40 HP Registration and Agent Loading Facility 25 HP support Web site 17 HP ThinState 26 HP ThinState Capture 5 26 42 HP ThinState Deploy 30 42 HP Universal Print Driver 46 ...

Страница 57: ...ng down 8 Symantec Endpoint Protection 17 system time 10 T TeemTalk Terminal Emulation 22 terminal emulation 5 text only print driver 45 Thin Client Imaging Tool 43 Thin Client Management Services 5 ThinState Capture 5 26 42 ThinState Deploy 30 42 time utility 10 U Universal Print Driver 46 unsafe file list for Internet Explorer 30 upgrades 42 upgrades add on 44 upgrading images 43 USB drives redi...

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