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To obtain service under this warranty, you must contact
our Technical Department by telephone at 844-400-
8746 or by email at [email protected] to
obtain an RMA number. Stream will only replace or
repair a Product that is sent to us with an authorized
RMA number and the original dated bill of sale, or a
substitute proof of purchase acceptable to Stream at
Stream’s sole option in accordance with applicable
law. Purchaser will be responsible, including paying the
charges, for the shipping and insurance of the Product
to Stream at the address supplied by our Technical
Department. Stream will pay for return shipping of the
repaired or replacement Product, as applicable, to the
Purchaser’s residence.
Discrepancy & Shipping Damage:
1. For wrong items, missing items, shipping damage, or
other discrepancy related to the shipment of repaired
or replacement Product by Stream; Purchaser should
report to our Technical Department within a reasonable
period of time after receipt, but not more than two
weeks after the items were received from Stream. Any
claims made more than two weeks after receipt of such
items by Purchaser will not be honored by Stream.
2. For any shipping damage that occurs when Purchaser
is returning the Product to Stream pursuant to this
warranty, Purchaser must file a claim with Purchaser’s
carrier immediately. All items must be shipped by
Purchaser with insurance, so Purchaser must report
damage to Customer’s carrier for coverage.
