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HP Stream 7 Tablet

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Содержание Stream 7

Страница 1: ...HP Stream 7 Tablet Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Страница 2: ...tion October 2014 Document Part Number 791742 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Not all features are available on all editions of Windows 8 This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microso...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ools required 9 Service considerations 9 Plastic parts 9 Cables and connectors 9 Grounding guidelines 9 Electrostatic discharge damage 9 Packaging and transporting guidelines 11 Workstation guidelines 11 5 Removal and replacement procedures 13 Tablet component replacement procedures 13 Back cover 13 Mid frame cover 14 Battery 15 Rear facing webcamera 16 Front facing webcamera 17 Antenna board 19 D...

Страница 6: ... 30 8 Backup and recovery 31 Backing up your information 31 Performing a system recovery 31 Recovery from an external USB flash drive 31 Using Windows Refresh or Windows Reset 32 9 Power adapter requirements 33 Requirements for all countries 33 Requirements for specific countries and regions 33 10 Recycling 35 Index 36 vi ...

Страница 7: ... 2 0 MP full frame rear facing webcamera 0 3 MP full frame VGA front facing webcamera Supports MP3 Ogg FLAC AAC and AMR audio formats Supports CTIA headset only Sensor Accelerometer G sensor Wireless networking Integrated wireless option WLAN 802 11b g n n is select models only with one antenna Bluetooth 4 0 WAPI External expansion Integrated micro SD Card Reader expandable to 32 GB Ports Audio he...

Страница 8: ...onent 1 Rear facing webcamera 6 Volume control button 2 Micro USB 2 0 port 7 Micro SD Card Reader slot 3 Audio out headphone Audio in microphone jack 8 Windows button 4 Front facing webcamera 9 Speaker 5 Power button 2 Chapter 2 External component identification ...

Страница 9: ...ed parts for your tablet go to http partsurfer hp com select your country or region and then follow the on screen instructions The model number 1 serial number 2 and product number 3 of your tablet are located on the back cover of the tablet You may need the information when you travel internationally or when you contact support Locating the serial number product number and model number 3 ...

Страница 10: ...01 4 Battery 3000 mAh USB charging includes cable 795065 001 5 Rear facing webcamera includes cable 796787 001 6 Speaker Kit includes speaker and cables the speaker is also spared with the system board 796788 001 7 Antenna board includes WLAN antenna cable and transceiver 796789 001 8 Speaker rubber protector 796792 001 4 Chapter 3 Illustrated parts catalog ...

Страница 11: ...display panel assembly 796784 001 Miscellaneous parts Component Spare part number 5V 2A AC adapter For use only in Australia 757043 001 For use only in Europe 747779 001 For use only in the North America 745229 001 For use only in the People s Republic of China 757280 001 For use only in the United Kingdom 747780 001 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC ha...

Страница 12: ...r use only in Switzerland 794637 BG1 For use only in the United Kingdom 794637 031 Screw Kit 796795 001 USB extension cable 745230 001 Sequential part number listing Spare part number Description 745229 001 5V 2A AC adapter for use only in North America 745230 001 USB extension cable 747779 001 5V 2A AC adapter for use only in Europe 747780 001 5V 2A AC adapter for use only in the United Kingdom 7...

Страница 13: ...Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Russia 794637 261 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Bulgaria 794637 271 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive for use only in Romania 794637 331 HP Stream 7 equipped with Atom Z3735G processor 1 GB RAM...

Страница 14: ...e Middle East and Africa 796785 161 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack speaker and micro USB 2 0 port for use only in Latin America 796785 371 System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC includes microphone audio out headphone audio in microphone jack sp...

Страница 15: ... the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snag...

Страница 16: ...ponents as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking acro...

Страница 17: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Страница 18: ...n the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Страница 19: ...r Description Spare part number Back cover 796782 001 7 0 in HD LED TouchScreen display panel assembly 796784 001 Before disassembling the tablet follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from ...

Страница 20: ...off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 Remove the mid frame cover 1 Remove the 6 PH0 screws 1 from the mid frame cover 14 Chapter 5 Removal and replacement...

Страница 21: ...ct the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 WARNING To reduce potential safety issues use only the battery provided with the tablet a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power s...

Страница 22: ...e battery Rear facing webcamera Description Spare part number Rear facing webcamera includes cable 796787 001 Before removing the rear facing webcamera follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord...

Страница 23: ...ra Front facing webcamera Description Spare part number Front facing webcamera includes cable 796786 001 Before removing the front facing webcamera follow these steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord fro...

Страница 24: ...age 15 Remove the front facing webcamera 1 Release the ZIF connector 1 to which the front facing webcamera cable is attached 2 Remove the front facing webcamera 2 from the display panel assembly Reverse this procedure to install the front facing webcamera 18 Chapter 5 Removal and replacement procedures ...

Страница 25: ... adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the antenna board 1 Disconnect the antenna board cable 1 from the system board 2 Detach the antenna board 2 from the display panel assembly The antenna boa...

Страница 26: ...e cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the display cable 1 Release the ZIF connector 1 to which the touch controller cable is connected to the system board disconnect the touch controller cable from the system board and then place the touch controller cable 2 clear of the display cable 2 Release the ZIF connector 3 to which the display cable i...

Страница 27: ... steps 1 Turn off the tablet If you are unsure whether the tablet is off or in Hibernation turn the tablet on and then shut it down through the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cove...

Страница 28: ... speaker 3 4 If you need to replace the speaker rubber protector lift the speaker rubber protector 4 to remove it Reverse this procedure to install the speaker and speaker rubber protector System board Description Spare part number System board equipped with Atom Z3735G processor 1 GB RAM memory and 32 GB eMMC hard drive includes microphone audio out headphone audio in microphone jack speaker and ...

Страница 29: ...h the operating system 2 Disconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the system board 1 Disconnect the following cables from the system boa...

Страница 30: ...n disconnect the following cables from the system board 1 Button board 2 Touch controller 3 Display panel graphics 3 Remove the two Phillips PM1 3 1 6 screws 1 that secure the system board to the display panel assembly 4 Remove the system board 2 24 Chapter 5 Removal and replacement procedures ...

Страница 31: ... plate 3 Retain this plate to insert on the replacement system board NOTE The protection plate and the left side of the system board are also held in place by two screws that were previously removed when the mid frame cover was removed Reverse this procedure to install the system board System board 25 ...

Страница 32: ...adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 Remove the power button board 1 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button board cable from...

Страница 33: ...isconnect the power from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 7 Remove the power button board see Power button board on page 26 Remove the power button Lift up the p...

Страница 34: ...ower from the tablet by unplugging the power adapter cord from the tablet 3 Disconnect all external devices from the tablet 4 Remove the back cover see Back cover on page 13 5 Remove the mid frame cover see Mid frame cover on page 14 6 Disconnect the battery see Battery on page 15 7 Remove the power button board see Power button board on page 26 Remove the volume control button Lift the volume con...

Страница 35: ...n DC power using an industry standard micro B USB cable The HP 5V 2A adapter included with your tablet is recommended for charging the tablet Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity non condensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12...

Страница 36: ...t to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press the Volume down button Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides...

Страница 37: ...s good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery IMPORTANT If y...

Страница 38: ...you The Windows Reset option allows you to perform detailed reformatting of your tablet or remove personal information before you give away or recycle your tablet For more information on these features and how to access them see Windows Help and Support You also can access Windows Refresh and Windows Reset from F11 System Recovery 1 Shut down the tablet 2 Press and hold the Volume down button 3 Wh...

Страница 39: ...l countries The following requirements are applicable to all countries and regions The length of the adapter cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power adapters must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the adapter will be used Requirements for specific countries and regions Country region Accre...

Страница 40: ...MKO The People s Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL 34 Chapter 9 Power adapter requirements ...

Страница 41: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 35 ...

Страница 42: ...rdware Diagnostics UEFI downloading 30 J jacks audio in 2 audio out 2 headphone 2 microphone 2 M mass storage device product description 1 memory module product description 1 microphone jack 2 microphone product description 1 mid frame cover spare part number 4 8 model name 1 O operating system product description 1 P packaging guidelines 11 plastic parts service considerations 9 ports product des...

Страница 43: ...emoval 22 spare part number 5 8 22 T tablet major components 4 spare part number 5 6 7 8 specifications 29 tools required 9 transporting guidelines 11 U USB 2 0 port location 2 USB extension cable spare part number 6 V video product description 1 volume control button removal 28 spare part number 5 8 28 volume control buttons location 2 W webcamera location 2 removal 16 17 spare part numbers 4 8 1...

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