Warranty
MSL6480: 1-year onsite, next business day.
NOTE:
The HP MSL Tape Libraries warranty includes support for Customer Self Repair (CSR). The tape
library cartridges, external cables, drives, magazines (including mailslot), controller board (base and
expansion), OCP module, cosmetics, DC power boards, chassis fan, robotics, chassis (base and expansion)
and power supplies are mandatory customer self-repair parts. This means both the removal and
replacement of the above parts are designed for easy replacement; the on-site warranty does not extend
to these parts. However, customers may request HP Services to replace these replaceable units (RUs) for
an additional charge. Also, customers who purchase an HP Support Agreement have the option to perform
CSR or receive onsite support.
Please refer to HP's Limited Warranty Statement for further details:
http://h18006.www1.hp.com/storage/warranty.html
Service and Support
Services to accelerate time to results
HP Storage Services bring you a rich portfolio of consulting and support services designed to add value to
our core storage products and solutions. We have the know-how and experience to put storage
technology to work for you. We work closely with you as your strategic partner, leveraging our full
services portfolio to make sure that everything works to optimize your enterprise.
Choose from services aligned to our storage product offerings and lifecycle. From mission-critical onsite
services to innovative web-based remote support, you choose the precise level of attention and support
your business demands.
Discover, plan, and design
Choose from a rich portfolio of services to make the most of HP StoreEver Storage,, so you can efficiently
and affordably consolidate, manage, and extract value from unstructured data.
Start here to understand your data protection options. Next, develop a methodical plan and design
the optimal HP StoreEver Storage, solution that addresses your unique technology requirements.
HP Backup Recovery Efficiency Analysis
- Assessment of how efficiently backup components are being
used as the amount of data to be backed up continues to grow exponentially via analysis intelligence and
a snapshot of your current backup environment.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-
HP Backup Recovery Impact Analysis
- Focus placed on service requirements and design as the key to
success for gaining a clear understanding of the role of increasingly diverse data protection strategies.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-1175ENW.pdf
HP Backup Recovery Modernization
- Initial discovery, interviews, reference architecture design,
proposal content development, vendor grading, and final recommendations carried out so as to require
minimal resources and locations on your part.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-
QuickSpecs
HP StoreEver MSL6480 Tape Library
Service and Support, HP Care Pack, and Warranty Information
DA - 14604 Worldwide — Version 3 — December 20, 2013
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