onsite firmware upgrades, health checks, assessments, and education.
Basic Care
-Minimum
recommended support
Support Plus 24-
For a higher return on your server and storage investment, HP Support Plus 24 provides
integrated hardware and software support services designed specifically for your technology. Available
24x7, this 3-year combined reactive support option delivers onsite hardware support and over-the-phone
software support around-the-clock. Leverage the full strength of HP Technology Services - customers can
trust the services professionals at HP to work collaboratively with them, putting our strategic and
technical know-how to work across their entire infrastructure. Plus, 10 credits per year, select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Plus, 10 credits per year,
select from an extensive menu of consultancy and technical services, such as
onsite firmware upgrades, health checks, assessments, and education
Implementation
HP StoreAll Storage Implementation Service -
Provides customized product and technology deployment
consistent with HP product specifications for the HP StoreAll Storage.
HP Proactive Select: Accelerate the ROI of your technology investment
HP Proactive Select is a flexible way to purchase services to fit your particular environment or situation.
Working with an HP Account Support Manager, you select a 'package' of services, from a wide range of
proactive services offered by HP spanning many technologies and processes-- such as onsite firmware
upgrades, health checks, assessments, and education. You tailor the service delivery to improve time-to-
production, optimize performance, or build in continuous improvements
The link to the datasheet is as follows:
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENW.pdf
Remote
Support Tools
HP Insight Remote Support-
Available at no additional cost to all warranty, HP Care Pack Service and
service agreement customers, uses proven technology to deliver secure, reliable 24x7 remote monitoring,
diagnosis and problem resolution.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-4676ENW.pdf
For more information
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
www.hp.com/go/lookuptool
QuickSpecs
HP StoreAll 9000 Storage
Service and Support, HP Care Pack, and Warranty Information
DA - 13467 North America — Version 20 — December 9, 2013
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