HP StorageWorks SDLT 600, Обзор

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Product Number Product Number Product Number Product Number Product Description Product Description Product Description Product Description
DLT
DLT DLT
DLT
VS160 VS160 VS160 VS160
Band Band Band Band
DLT DLT DLT DLT
VS160 VS160 VS160 VS160
Install Install Install Install
Band Band Band Band
HA113A1 Tape Installation HW Installation Only N/A 596
HA101A3 HW, "3-year", "next-day", "13x5", "on-site" 455 N/A
HA103A3 HW, "3-year", "4-hour", "13x5", "on-site" 455 N/A
HA104A3 HW, "3-year", "4-hour", "24x7", "on-site" 455 N/A
HA105A3 HW, "3-year", "6hr CTR", "24x7", "on-site"* 455 N/A
HA106A3 SW, "3-year", "Phone-in", "9x5" N/A N/A
HA107A3 SW, "3-year", "Phone-in", "24x7" N/A N/A
HA106A3 SW, "3-year", "Phone-in", "9x5" N/A N/A
HA107A3 SW, "3-year", "Phone-in", "24x7" N/A N/A
HA109A3 HW Only, Support Plus, "3-year", "13x5" 455 N/A
HA110A3 HW Only, Support Plus 24, "3-year", "24x7" 455 N/A
HA111A3 HW Only, Proactive 24, "3-year", "24x7"* 455 N/A
HA112A3 HW Only, Critical Service, "3-year", "24x7"* 455 N/A
NOTES: NOTES: NOTES: NOTES:
* Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available
on time & materials basis. (SW is supported separately per package).
The Care Pack information quoted above relates to 3 year offerings only, 1yr packs are available for
each offering (replace A3 with A1).
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Support Portal
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Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
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QuickSpecs
HP StorageWorks SDLT Tape Drive Family HP StorageWorks SDLT Tape Drive Family HP StorageWorks SDLT Tape Drive Family HP StorageWorks SDLT Tape Drive Family
Service and Support, HP Care Pack, and Warranty Information
DA - 11840 North America — Version 20 — January 25, 2008 Page 12