Support Services
Support Services
Support Services
Support Services
Optional HP Support Services provide a three-year, limited warranty, fully supported by a worldwide
network of resellers and service providers and 9x5 hardware technical phone support during the
warranty period. In addition, available service offerings include a full range of optional packaged
hardware and software services:
Installation and start up
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
Software Product Support
Software Product Support
Software Product Support
Software Product Support The wide range of service offerings enables you to choose the support program that best matches your
needs. Options include:
Customer Support: phone-in assistance; 8X5 unlimited telephone support, timely software
updates; versions and revisions. This option is included in the price of each HP OpenView
software product
Customer Support 24 x 7: includes all benefits of customer support plus 24 X 7 phone-in
assistance.
OpenView Premier Service: encompasses a proactive, personalized service for large or complex,
multi platform environments. Provides dedicated support personnel focused around three key
activities: business alliance mgmt; proactive problem avoidance, and onsite technical services.
OpenView Critical Premier Service: maximizes system uptime/availability by providing specialized
resources for fast recovery mission critical service level agreements (delivered by HP mission
critical team).
eCare: Provides fast, efficient access to HP OpenView knowledge. Includes access to always-on
solution self-help and business self-help through 20,000 technical knowledge resources as well as
online calling. For customers with support contracts, eCare is available also for submitting cases
(calls) as well as phone-in assistance.
The new HP Backup and Recovery Solution service provides for the complete implementation of Data
Protector in a SAN environment. There are two levels of this service based on the size and complexity of
the backup environment to be implemented for the SAN. Installation services are also available for non-
SAN environments.
For additional software product support information, please refer to the URL listed below:
http://www.hp.com/go/openview
.
Components
Components
Components
Components
The following brick level options/components do not have individual HP Care Pack Services. These items
will be included in product HP Care Pack Services into which they are installed.
Disk Drives
Tape Drives
CD/DVD ROM
SCSI Hubs in SBBs
Adapters
Bus Converters
Backplane RAID
Controllers
Power Supplies
Cabling
Fans
QuickSpecs
HP StorageWorks 1/8 Tape Autoloader Family
HP StorageWorks 1/8 Tape Autoloader Family
HP StorageWorks 1/8 Tape Autoloader Family
HP StorageWorks 1/8 Tape Autoloader Family
Service and Support, HP Care Pack, and Warranty Information
DA - 11841 Worldwide — Version 19 — February 9, 2007
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