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Troubleshooting  29 

Issue 

Possible reasons 

Possible solutions 

System power 
LED is off 

•

 

The Power On/Standby button 
was not pressed firmly or held 
long enough. 

•

 

The power supply might not be 
inserted properly, it might have 
a damaged connector, or it 
might have failed. 

•

 

The system might have 
experienced a short. 

•

 

Controller firmware might be 
corrupted. 

•

 

The system power block might 
need to be replaced. 

•

 

Press the Power On/Standby button and 
hold for approximately 3 seconds. 

•

 

Be sure that the power supply is undamaged 
and is fully seated. 

•

 

Be sure that all pins on connectors and 
component are straight. 

•

 

Be sure that all components are fully seated. 

•

 

Flash the controller firmware. 

•

 

Contact an authorized service provider for 
assistance ("

HP contact information

" on 

page 

40

). 

 

 

Recognizing hard drive failure 

In an HP MDS600, a steadily glowing Fault LED indicates that the drive has failed. 
Other indications of failed hard drives:  

•

 

The amber LED on the front of a storage system is lit if drives fail. (However, this LED also illuminates 
when other problems occur, such as when a system fan fails, a redundant power supply fails, or the 
system overheats.) 

•

 

ACU represents failed drives with a distinctive icon. 

•

 

HP SIM can detect failed drives remotely across a network. (For more information about HP SIM, 
refer to the documentation on the Management CD.) 

•

 

ADU lists all failed drives. 

•

 

CPQONLIN identifies failed drives in a NetWare environment. 

For additional information about diagnosing hard drive problems, see the 

HP ProLiant Servers 

Troubleshooting Guide.

 

  

 

CAUTION:

  Sometimes, a drive that has previously failed may seem to be operational after the 

system is power-cycled or (for a hot-pluggable drive) after the drive has been removed and 
reinserted. However, continued use of such marginal drives may eventually result in data loss. 
Replace the marginal drive as soon as possible. 

  

 

Effects of a hard drive failure 

When a hard drive fails, all logical drives that are in the same array are affected. Each logical drive in 
an array may be using a different fault-tolerance method, so each logical drive can be affected 
differently. 

•

 

RAID 0 configurations cannot tolerate drive failure. If any physical drive in the array fails, all non-
fault-tolerant (RAID 0) logical drives in the same array will also fail. 

•

 

RAID 1+0 configurations can tolerate multiple drive failures as long as no failed drives are mirrored 
to one another (with no spares assigned). 

•

 

RAID 5 configurations can tolerate one drive failure (with no spares assigned). 

Содержание StorageWorks 600 - Modular Disk System

Страница 1: ...HP StorageWorks 600 Modular Disk System User Guide Part Number 495105 003 January 2010 Third Edition ...

Страница 2: ...hould be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer...

Страница 3: ...erview 18 SAS and SATA hard drive guidelines 18 Installing the hard drives 18 Installation 21 Cabling the MDS600 22 SAS cabling guidelines 22 Cabling guidelines for HP rack and tower servers 22 Supported cables 22 Power cords 23 Configuration and utilities 24 Configuration tools 24 Array Configuration Utility 24 Option ROM Configuration for Arrays 24 Smart Components for ROM Flash 25 Management to...

Страница 4: ...n notice 33 FCC rating label 33 Class A equipment 33 Class B equipment 34 Modifications 34 Cables 34 Canadian notice Avis Canadien 34 European Union regulatory notice 35 Disposal of waste equipment by users in private households in the European Union 35 Japanese notice 36 BSMI notice 37 Korean notice 37 Chinese notice 37 Power cord statement for Japan 37 Electrostatic discharge 38 Preventing elect...

Страница 5: ...onent identification Front panel components Item Description 1 Drawer 1 2 Drawer 1 diagnostic cable access For use by authorized HP personnel only 3 Drawer 2 4 Drawer 2 diagnostic cable access For use by authorized HP personnel only ...

Страница 6: ...ause data loss The drive is rebuilding or it is part of an array that is undergoing expansion logical drive extension a stripe size migration or RAID migration Flashing amber green Drive is configured and indicating a predictive failure The drive may also be undergoing a rebuild expansion extension or migration Flashing amber 1 Hz A predictive failure alert has been received for this drive Replace...

Страница 7: ... application and is indicating a predictive failure Amber The drive might or might not be selected and is indicating drive failure link failure or mismatched configuration Off The drive is not selected 2 UID button LED Blue UID LED is enabled from the UID button Blue flashing Item 1 is in locate mode Off UID LED is disabled 3 Internal Health LED Green System health is good Off System is off 4 GSI ...

Страница 8: ...2 status panel 3 Fan module 1 Drawer 2 4 Primary I O module Drawer 2 5 SAS port 1 connector 6 SAS port 2 connector 7 Power supply 3 8 UID 1 status panel 9 Fan module 1 Drawer 1 10 Primary I O module Drawer 1 11 SAS port 1 connector 12 SAS port 2 connector 13 SAS port 1 connector 14 SAS port 2 connector 15 Secondary I O module Drawer 1 16 Fan module 2 Drawer 1 17 Power supply 4 18 SAS port 1 connec...

Страница 9: ...sure requires service check I O fan and power supply LEDs and AC power cables to power supplies Off Enclosure is functioning normally 4 UID button LED Drawer 2 Blue UID LED is enabled from the UID button Blue flashing System is in hard drive locate mode or an enclosure firmware update is in progress Off UID LED is disabled 5 Power supply LED Green Power on and power supply functioning properly Off...

Страница 10: ... display 1 SES overall warning 2 Temperature sensor warning 3 System fan warning 4 Power supply warning 5 Host GSI enabled 6 I O Pic upgrade needed 7 Power supply Pic upgrade needed 8 CPLD upgrade needed 9 Standby heartbeat failure 10 Remote I O module heartbeat failure 9 UID button LED Drawer 1 Blue UID LED is enabled from the UID button Blue flashing System is in hard drive locate mode or an enc...

Страница 11: ...ved for this drive Replace the drive as soon as possible On Off The drive is online but it is not currently active Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or a stripe size migration but a predictive failure alert has been...

Страница 12: ...n as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is...

Страница 13: ... the Power On Standby button Wait and observe the system power LED and system fans When the MDS600 powers up the system power LED illuminates solid green and the system fans spin to a high speed and then spin down to a low speed 4 Power up the server blades See the server blade documentation Power down Be sure that the partner server blades are the first units to be powered down and the last to be...

Страница 14: ...nels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area...

Страница 15: ...o all devices Observe the following guidelines Balance the MDS600 power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for each power supply in the MDS600 Electrical grounding requirements The M...

Страница 16: ...d in the user guide on the Documentation CD Installing the enclosure WARNING The storage array with no drives installed weighs 72 58 kg 160 00 lb With all drives and components installed the storage array can weigh up to 145 15 kg 320 lb Before configuring your rack solution be sure to check the manufacturer weight limits and specifications Failure to do so can result in physical injury or damage ...

Страница 17: ...quirements and guidelines for manual material handling Remove all installed HP MDS600 Disk System components from their HP MDS600 Disk Systems before installing or moving the HP MDS600 Disk Systems Use caution and get help to lift and stabilize HP MDS600 Disk Systems during installation or removal especially when the HP MDS600 Disk System is not fastened to the rack WARNING Always use at least two...

Страница 18: ...rive drawer observe the following general guidelines Verify that the drives are fully seated before closing the drawer The drawer is fully closed when the fans slow down to their normal speed The drawer should be closed with the handle in the released position Hard drives are sensitive to excess vibration Use care when opening and closing the drawer A RAID 1 mirror requires an even number of hard ...

Страница 19: ...e to the equipment ensure that only one hard drive drawer is extended at a time WARNING To reduce the risk of personal injury or damage to the equipment you must adequately support the chassis during installation and removal It is not secured to the rack frame or mounted on rails 3 Extend the hard drive drawer WARNING Pinch hazard Keep hands out of front and rear of chassis when closing hard drive...

Страница 20: ...Setup 20 4 Remove the hard drive blank 5 Prepare the hard drive ...

Страница 21: ... hard drive drawers 7 When all drives have been installed close the hard drive drawer Installation 1 Be sure the hard drive drawer is closed all the way 2 Release the I O blank handle 3 Push the I O blank handle down until it ejects the I O blank 4 Remove the I O blank 5 Install the I O module into the enclosure ...

Страница 22: ...idelines Observe the following guidelines Only use supported SAS cables Always be sure that the server blades attached to the MDS600 are powered down and MDS600 power cords are disconnected before connecting SAS cables Cabling guidelines for HP rack and tower servers When directly attaching the MDS600 to HP rack or tower servers installing a secondary I O module in the hard drive drawer is not a v...

Страница 23: ... must be a minimum of 1 00 mm2 or 18 AWG your maximum length may be up to 3 66 m 12 ft WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply t...

Страница 24: ... Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA ut...

Страница 25: ...rovides device management capabilities that consolidate and integrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go...

Страница 26: ...te Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell...

Страница 27: ...ware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp...

Страница 28: ...operations a The rear panel power LED turns from standby amber to on solid green b The system fans spin up to a high speed and then spin down to a normal operating speed LED behavior Issue Possible reasons Possible solutions Power supply LED is off The power cords are not connected or AC power is not available The power supply might not be inserted properly it might have a damaged connector or it ...

Страница 29: ...nts failed drives with a distinctive icon HP SIM can detect failed drives remotely across a network For more information about HP SIM refer to the documentation on the Management CD ADU lists all failed drives CPQONLIN identifies failed drives in a NetWare environment For additional information about diagnosing hard drive problems see the HP ProLiant Servers Troubleshooting Guide CAUTION Sometimes...

Страница 30: ...ng replacement drives does not improve the condition of the logical volume Perform the following procedure to recover data 1 Check for loose dirty broken or bent cabling and connectors on all devices 2 Power down the MDS600 Power down on page 13 3 Power up the MDS600 In some cases a marginal drive is operational long enough to allow backup of important files 4 Make copies of important data if poss...

Страница 31: ...is called automatic data recovery or rebuild If fault tolerance is compromised this data cannot be reconstructed and is likely to be permanently lost If another drive in the array fails while fault tolerance is unavailable during rebuild a fatal system error may occur and all data on the array is then lost In exceptional cases however failure of another drive need not lead to a fatal system error ...

Страница 32: ... Online LED of the replacement drive stops flashing and begins to glow steadily Failure of another drive during rebuild If a non correctable read error occurs on another physical drive in the array during the rebuild process the Online LED of the replacement drive stops blinking and the rebuild abnormally terminates If this situation occurs reboot the server The system may temporarily become opera...

Страница 33: ...le personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label...

Страница 34: ...uarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipmen...

Страница 35: ...ies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth This marking is valid for EU ...

Страница 36: ...e recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your...

Страница 37: ...Regulatory compliance notices 37 BSMI notice Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Power cord statement for Japan ...

Страница 38: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 39: ...ted by the type and number of options installed Non operating 9144 m 30 000 ft Temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed The upper limit may be limited by the type and number of options installed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altit...

Страница 40: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Страница 41: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 42: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Страница 43: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Страница 44: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Страница 45: ... pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente ci...

Страница 46: ...Technical support 46 ...

Страница 47: ...Technical support 47 ...

Страница 48: ...AID 6 ADU Array Diagnostics Utility CPQONLIN NetWare Online Array Configuration Utility GSI global service indicator I O input output iLO 2 Integrated Lights Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition LED light emitting diode ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager ...

Страница 49: ...Acronyms and abbreviations 49 PSP ProLiant Support Pack SIM Systems Insight Manager SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol UID unit identification ...

Страница 50: ...agnostic tools 25 drive LEDs 11 E electrical grounding requirements 15 electrostatic discharge 38 environmental specifications 39 European Union notice 35 F failure hard drive 29 32 fault tolerance compromised 30 FCC rating label 33 features 5 Federal Communications Commission FCC notice 33 34 front panel components 5 front panel LEDs 6 G grounding methods 38 grounding requirements 15 guidelines c...

Страница 51: ...ns 9 rear panel components 8 rear panel LEDs 9 rebuild time required for 31 regulatory compliance identification numbers 33 regulatory compliance notices 33 35 remote support and analysis tools 26 replacing hard drives 30 required information 40 requirements electrical grounding 15 requirements power 15 requirements temperature 14 S safety considerations 16 SAS hard drive LEDs 11 SATA hard drive L...

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