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HP Special Edition L2100 - Notebook PC, Руководство по началу работы

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Troubleshooting 

Help and Support Center 

To access the Help and Support Center, select 

Start > Help and Support

. In 

addition to providing information about your operating system, the Help and 
Support Center provides 

■

Information about your notebook, such as model and serial number, 
installed software, hardware components, and specifications. 

■

Answers to questions about using your notebook. 

■

Tutorials, user guides, and reference manuals to help you learn to use 
notebook and operating system features. 

■

Updates for your operating system, device drivers, and the software 
provided on your notebook. 

■

Checkups for notebook functionality. 

■

Automated and interactive troubleshooting, repair solutions, and system 
recovery procedures. 

■

Links to Customer Care specialists. 

■

Links to community forums of IT experts. 

Getting Started 

A–7 

Содержание Special Edition L2100 - Notebook PC

Страница 1: ...Getting Started HP Notebook Series Document Part Number 394138 001 June 2005 Enhanced for Accessibility ...

Страница 2: ...notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Getting Started HP Notebook Series First Edition June 2005 Document Part Number 394138 001 ...

Страница 3: ...roperly 7 Connect to the Internet 8 Enable communication hardware 8 Set up Internet service 9 Update your software 11 Access your user guides 11 Appendix A Troubleshooting Before you begin A 1 Troubleshooting resources A 1 Quick troubleshooting A 2 Is the notebook unable to start up A 2 Is the notebook screen blank A 3 Is software functioning abnormally A 4 Is the notebook unresponsive A 5 Is the ...

Страница 4: ...ystem Restore B 2 Setting a restore point B 2 Restoring to a restore point B 3 Repairing or reinstalling applications B 3 Reinstalling applications from your hard drive B 4 Reinstalling applications from discs B 4 Repairing the operating system B 5 Reinstalling the operating system B 6 Reinstalling device drivers and other software B 7 Updating reinstalled software B 8 Installing a retail version ...

Страница 5: ...tware at any time The discs packaged in a second bag are the recovery discs for software that is preinstalled or preloaded on your notebook The recovery discs are provided in case you need to repair or reinstall preinstalled or preloaded software Operating system recovery and driver recovery software is included with all notebook models Application recovery software is provided with select models ...

Страница 6: ...d Tapping is enabled To disable TouchPad Tapping clear the check box To enable TouchPad Tapping select the check box 3 Select OK All Windows instructions in your user guides describe Microsoft Windows XP procedures based on the default Windows XP category view To switch between category view and classic view within Control Panel Select your preference in the Control Panel pane in the left panel of...

Страница 7: ...tivirus software can detect most viruses destroy them and in most cases repair damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be updated Norton AntiVirus software is preinstalled on your notebook Your version of Norton AntiVirus software includes 60 days of free updates It is strongly recommended that you protect your notebook against...

Страница 8: ... restoring from restore points refer to Using System Restore in Appendix B System recovery Protect your privacy When you use your notebook for e mail network or Internet access it is possible for unauthorized persons to obtain information about your notebook and your data To optimize the privacy protection features included with your notebook it is recommended that you Keep your operating system u...

Страница 9: ...protector Surge protectors are available from most computer or electronics retailers During an electrical storm either run the notebook on battery power or shut down the notebook and unplug the power cord If applicable to your location provide surge protection on the cable that connects the modem to a telephone line Telephone line surge protectors are available from computer or electronics retaile...

Страница 10: ...health and work habits for notebook users The Safety and Comfort Guide also provides important electrical and mechanical safety information This guide is available on the Web at http www hp com ergo and through the Help and Support Center at Start Help and Support User Guides WARNING To avoid potential discomfort or burns do not block the air vents or use the Å notebook on your lap for extended pe...

Страница 11: ...our notebook to a network domain the name of the Turn Off Computer button may change to Shut Down If the notebook does not respond try the following shutdown procedures Press ctrl alt delete Then If the notebook is running Windows XP Home select Shut Down Turn Off If the notebook is running Windows XP Professional select Shut Down from the drop down list and then select OK If the notebook does not...

Страница 12: ...c If your modem cable has noise suppression circuitry which prevents interference with TV and radio reception orient the circuitry end of the cable toward the notebook Noise suppression circuitry is contained in a small cylinder near one end of the modem cable d Plug the modem cable into the RJ 11 modem jack on the notebook e Plug the other end of the modem cable into the telephone wall jack f Tur...

Страница 13: ...ased your notebook you can access the utility by using either of the following methods Double click the Easy Internet Sign up icon on the Windows desktop or Select Start All Programs Online Services Easy Internet Sign up The Easy Internet Sign up utility enables you to Sign up for a new Internet account Configure your notebook to use an existing account Learn about accessing the Internet through a...

Страница 14: ...ve an account with an ISP If you have a disc from an ISP If you do not have an Internet account and would like to select an ISP from the list provided within the wizard The list of ISP providers is not available in all regions If you have selected an unlisted ISP and the ISP has provided you with such information as a specific IP address and POP3 and SMTP settings To access the Internet Connection...

Страница 15: ...as soon as the notebook is connected to the Internet To access update links for the operating system and other software provided on your notebook Select Start Help and Support Access your user guides User guides reference manuals regulatory and safety notices and other resources that provide information about using your notebook are available through the Help and Support Center To access documents...

Страница 16: ...this chapter Access the Help and Support Center for additional information about your notebook Select Start Help and Support Although many checkup and repair features require an Internet connection many other features can help you fix a problem while the notebook is offline Visit the technical support Web site at http www hp com support for answers to common questions Contact Customer Care for fur...

Страница 17: ... the notebook If the notebook is running on battery power or is connected to an external power source other than an AC outlet connect the notebook to an AC outlet using the AC adapter Make sure the power cord and AC adapter connections are secure Verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet If the notebook can be turned on when connect...

Страница 18: ...nd the screen clears When hibernation is initiated your work is saved to a hibernation file on the hard drive the notebook shuts down and the power standby light is turned off To switch the image to the notebook screen press fn f4 On most notebook models when an optional external display device such as a monitor is connected to the notebook the image can be displayed at any time on the notebook sc...

Страница 19: ...ook using these procedures refer to the next section Is the notebook unresponsive Run a virus scan For information about using the antivirus resources on your notebook refer to Protect your notebook from viruses in the Next steps chapter If the notebook feels extremely warm allow it to cool to room temperature For more information about notebook overheating refer to Is the notebook overheating lat...

Страница 20: ...notebook remains unresponsive try the following emergency shutdown procedures in the sequence provided If the notebook is in Windows press ctrl alt delete Then If the notebook is running Windows XP Home select Shut Down Turn Off If the notebook is running Windows XP Professional select Shut Down from the drop down list and then select OK If you cannot shut down the notebook by using ctrl alt del p...

Страница 21: ...the device as instructed in the device documentation Some devices such as monitors and printers must be turned on before the notebook is turned on Verify that All device connections are secure The device is receiving electrical power The device especially if it is an older device is compatible with your operating system For compatibility information select Start Help and Support or visit the Web s...

Страница 22: ...re components and specifications Answers to questions about using your notebook Tutorials user guides and reference manuals to help you learn to use notebook and operating system features Updates for your operating system device drivers and the software provided on your notebook Checkups for notebook functionality Automated and interactive troubleshooting repair solutions and system recovery proce...

Страница 23: ...all notebook models usually on the bottom of the notebook To display the Service Tag information on the notebook screen select Start Help and Support My Compaq Computer Purchase date on the invoice Conditions under which the problem occurred Error messages that have been displayed The manufacturer and model of a printer connected to the notebook Operating system version number and registration num...

Страница 24: ...book to contact Customer Care Taking the notebook to a service partner If Customer Care advises you to take your notebook to a service partner be sure to provide the service partner with the information listed in Preparing to call Customer Care earlier in this appendix In addition be sure to delete all passwords or to disclose all passwords to the service partner For information about deleting a M...

Страница 25: ...and settings If you use the Operating System disc to Repair your operating system your data and settings are preserved Reinstall your operating system your data settings and installed software are deleted For best results attempt to recover optimal notebook functionality by following the procedures in this appendix in the order provided Safeguarding your data Software or devices added to the noteb...

Страница 26: ...e Manually setting additional restore points provides additional protection for your system files and settings It is recommended that you manually set restore points Before you add or extensively modify software or hardware Periodically whenever the system is performing optimally Restoring to any restore point does not affect your data files For example restoring your system software to an earlier...

Страница 27: ... or an Application Recovery disc If you have not reinstalled your operating system some applications preloaded on your notebook such as those available in the Software Setup utility can also be repaired or reinstalled from your hard drive The application reinstallation process repairs or replaces corrupted system files within the application and reinstalls deleted system files within the applicati...

Страница 28: ...ed items Reinstalling applications from discs To reinstall an application from a recovery disc While the notebook is in Windows insert the disc into the optical drive and then follow the instructions on the screen When you are prompted to select the applications you want to reinstall you can select or clear the check boxes for some or all of the listed items If the disc does not open within severa...

Страница 29: ...tandby button a power switch or a power standby switch instead of a power button refer to Quick troubleshooting in Appendix A Troubleshooting 4 Turn the notebook on by briefly pressing the power button 5 When prompted press any key to boot from the disc After a few minutes the setup wizard opens and the Welcome to Setup page is displayed On the Welcome to Setup page do not press R step 8 in this p...

Страница 30: ... the notebook to an AC outlet through the AC adapter and then turn on the notebook 2 Immediately insert the Operating System disc into the notebook 3 Shut down the notebook using the standard shutdown procedure for your operating system If you are unable to shut down the notebook using the operating system press and hold the power button for 5 seconds If your notebook has a power standby button a ...

Страница 31: ...erating system installation process is complete you must reinstall drivers To reinstall drivers use the Driver Recovery disc included with the notebook While the notebook is in Windows insert the disc into the optical drive and then follow the instructions on the screen When you are prompted to select the applications you want to reinstall you can select or clear the check boxes for some or all of...

Страница 32: ... include an update feature that you can access from a Help button or menu item within the application Installing a retail version of an operating system CAUTION To prevent the loss of notebook operating system enhancements do not install a Ä retail version of an operating system In some cases the loss of enhancements may result in an unresponsive system The operating system that was shipped on you...

Страница 33: ... 4 cord power 6 A 2 customer support Help and Support Center A 7 service partners A 9 user guides 11 Index D devices external drivers 1 A 6 troubleshooting A 6 diagnostic features A 7 discs included with notebook 1 ISP 10 recovery 1 B 1 User Guides 11 display switching image A 3 documentation 11 Driver Recovery disc 1 drivers obtaining 1 A 6 reinstalling or repairing 1 B 7 DSL connections 8 DVDs S...

Страница 34: ... 3 A 6 N network connections 8 Norton AntiVirus 3 A 4 O Online Services folder 10 operating system displaying version number A 8 finding tours and tutorials A 7 Help and Support Center A 7 installing retail version B 8 Internet Connection Wizard 10 reinstalling B 1 B 6 repairing B 1 B 5 System Restore 4 B 2 updating 11 B 8 Operating System disc 1 overheating notebook 6 A 6 P power problems trouble...

Страница 35: ... 5 system lock up A 5 system recovery B 1 System Restore 4 B 2 system restore points B 2 T technical support Help and Support Center A 7 service partners A 9 user guides 11 temperature safety considerations 6 troubleshooting A 6 tours tutorials A 7 troubleshooting procedures display problems A 3 external device problems A 6 hibernation or standby problems A 3 overheating problems A 6 response prob...

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