HP Installation and Startup for Insight Control Software / HP SIM
Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight
Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
3 Year HP Proactive Care Next Business Day
This services combines next-business-day onsite hardware reactive support with proactive services and
enhanced access to call specialists to manage and prevent problems.
Additional Services:
Software support service with 24X7 availability with a 2 hour response, Training
courses on Microsoft, Linux (Red Hat and SUSE), VMware, and HP Insight Software, 10 Proactive Select
Credits, Factory Express
http://www8.hp.com/us/en/business-services/it-services.html?compURI=1078865
Basic Care
Basic Care: delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services:
Factory Express, Education Services, Proactive Select - 10 Credits
Insight Remote Support
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
HP Support Center
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile App
*
allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
*HP Support Center Mobile App is subject to local availability
Warranty / Service
Coverage
For ProLiant servers and storage systems, the services cover HP-branded hardware options qualified for
the server, purchased at the same time or afterward, internal to the enclosure, as well as external
monitors up to 22" and tower UPS products; these items will be covered at the same service level and for
the same coverage period as the server unless the maximum supported lifetime and/or the maximum
usage limitation has been exceeded. Coverage of the UPS battery is not included; standard warranty terms
and conditions apply.
The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives
replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that
have not failed. SSD/Flash Drives that are specified by HP as consumable parts and/or that have exceeded
QuickSpecs
HP ProLiant ML310e Generation 8 (Gen8)
Service and Support
DA - 14339 Canada — Version 28 — April 18, 2014
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