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 HP ProLiant 100 Series Server User Guide 

 

 

Troubleshooting 23

 

Common problem resolution.............................................................................................................. 23

 

Loose connections .................................................................................................................. 23

 

Service notifications ............................................................................................................... 24

 

Problem diagnosis .............................................................................................................................. 24

 

Important Safety Information ................................................................................................. 24

 

Preparing the server for diagnosis .......................................................................................... 28

 

Symptom information............................................................................................................. 29

 

Diagnostic steps...................................................................................................................... 29

 

Hardware problems ............................................................................................................................ 41

 

Hardware problems................................................................................................................. 41

 

Contacting HP......................................................................................................................... 68

 

Software tools and solutions .............................................................................................................. 76

 

Introduction to software problems .......................................................................................... 76

 

Firmware maintenance............................................................................................................ 81

 

Battery replacement 

83

 

Regulatory compliance notices 

85

 

Regulatory compliance identification numbers.................................................................................. 85

 

Federal Communications Commission notice.................................................................................... 86

 

FCC rating label...................................................................................................................... 86

 

Class A equipment.................................................................................................................. 86

 

Class B equipment .................................................................................................................. 87

 

Declaration of conformity for products marked with the FCC logo, United States only ................... 87

 

Modifications ..................................................................................................................................... 88

 

Cables................................................................................................................................................. 88

 

Canadian notice (Avis Canadien)....................................................................................................... 88

 

European Union regulatory notice ..................................................................................................... 89

 

Japanese notice................................................................................................................................... 90

 

BSMI notice ....................................................................................................................................... 90

 

Korean notice A&B ........................................................................................................................... 91

 

Laser compliance ............................................................................................................................... 91

 

Battery replacement notice................................................................................................................. 92

 

Taiwan battery recycling notice ......................................................................................................... 93

 

Electrostatic discharge 

95

 

Preventing electrostatic discharge...................................................................................................... 95

 

Grounding methods to prevent electrostatic discharge ...................................................................... 96

 

Technical support 

97

 

HP contact information ...................................................................................................................... 97

 

Before you contact HP ....................................................................................................................... 97

 

Содержание ProLiant DL140

Страница 1: ...HP ProLiant 100 Series Servers User Guide for HP ProLiant DL140 and DL145 Generation 2 Servers March 2005 First Edition Part Number 384049 001 ...

Страница 2: ...iable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty March 2005 First Edit...

Страница 3: ...ns 14 Installing the server into the rack 14 Powering up and configuring the server 14 Installing the Operating System 14 Registering the server 15 Hardware options installation 17 Introduction 17 Processor option 18 DVD ROM CD ROM option 18 Memory options 18 PCI Express riser board option 18 PCI expansion board option 18 Hard drive options 19 Server software and configuration utilities 21 ROMPaq ...

Страница 4: ...es 85 Regulatory compliance identification numbers 85 Federal Communications Commission notice 86 FCC rating label 86 Class A equipment 86 Class B equipment 87 Declaration of conformity for products marked with the FCC logo United States only 87 Modifications 88 Cables 88 Canadian notice Avis Canadien 88 European Union regulatory notice 89 Japanese notice 90 BSMI notice 90 Korean notice A B 91 Las...

Страница 5: ...Contents 5 Customer self repair 98 Acronyms and abbreviations 99 Index 105 ...

Страница 6: ......

Страница 7: ...anel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the operating system as directed by the operating system documentation 2 Press the Power On Standby button to place the server in sta...

Страница 8: ... 1 Power down the server Powering down the server on page 7 2 Loosen the thumbscrew located on the server rear panel 3 Slide the access panel back about 1 5 cm 0 5 in 4 Lift and remove the access panel To replace the component reverse the removal procedure ...

Страница 9: ...ing with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy to buy easy to use support packages that help you make the most of you...

Страница 10: ...o install a rack Leave a minimum clearance of 76 2 cm 30 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front and expel warm air through the rear Therefore the front and rear rack doors must be adequately venti...

Страница 11: ... a minimum of 7 cm 2 75 in When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without...

Страница 12: ...sk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the ha...

Страница 13: ... listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considere...

Страница 14: ...ons before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 17 Installing the server into the rack Refer to the installation instructions that ship with the rack kit to install the server into the rack Powering up and configuring the server To power up the server press the P...

Страница 15: ...D shipped with the server or the CD that shipped with the option Any drivers that require a diskette for installation will require an optional USB diskette drive The drivers may have updates that are available on the HP website http www hp com support Follow the on screen instructions to begin the installation process Registering the server To register the server refer to the HP Registration websi...

Страница 16: ......

Страница 17: ...stallation process For HP supported options refer to the Quickspecs on the HP website http www hp com servers proliant WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper groun...

Страница 18: ...ption kit Memory options For server specific memory installation guidelines refer to the installation sheet included with the server PCI Express riser board option The HP ProLiant DL140 and DL145 Generation 2 Series servers support one PCI Express riser board For server specific riser board installation instructions refer to the installation instructions included with the riser board option kit PC...

Страница 19: ...Hardware options installation 19 Hard drive options For server specific hard drive installation instructions refer to the installation sheet included with the server ...

Страница 20: ......

Страница 21: ...n ROMPaq utilities For more information about the ROMPaq utility refer to the HP website http www hp com servers manage To flash the ROM using ROMPaq 1 Download the system ROMPaq utility diskette for each target server or option for which a ROM flash is planned ROMPaq downloads are available on the HP website http www hp com support 2 Shut down each server where the system or option ROM images are...

Страница 22: ...agnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly The utility has online help and can be accessed using the Insight Diagnostics CD or at the HP website http www hp com support Keeping the system current List of Tools Drivers 22 Drivers HP drivers and utilities can be found on the Support CD For the l...

Страница 23: ...omponents Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are correctly routed through the tray Be sure each device is properly seated If a device has latches be sure they are completely closed and locked Check any interlock or intercon...

Страница 24: ...General Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools a...

Страница 25: ... field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the p...

Страница 26: ...ove all power cords to completely disconnect power from the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the compon...

Страница 27: ...electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed ...

Страница 28: ...g the AC power cord into a properly grounded AC outlet only Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions 2 Record any error messages displayed by the system 3 Remove all diskettes and CDs from the media drives 4 Power do...

Страница 29: ... If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 22 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Diagnostic steps To effectively troubleshoot a problem HP recommends...

Страница 30: ...ined in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 32 2 Power on problems flowchart on page 34 3 POST problems flowchart on page 35 4 OS boot problems flowchart ...

Страница 31: ...Troubleshooting 31 1 ...

Страница 32: ...4 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms 5 Server user guide or setup and installation guide located on the Support CD or the HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms Hardware ...

Страница 33: ...Troubleshooting 33 2 ...

Страница 34: ...wer cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item Refer to 1 Server user guide located on the Support CD or the HP website http www hp com products servers platforms 2 Loose connections on page 23 3 Power source problems on page 42 4 Power supply problems on page 42 Server maintenance and service guide located on ...

Страница 35: ...s flowchart Symptoms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible Problems Improperly seated or faulty internal component ...

Страница 36: ...forms 2 Video problems on page 59 3 KVM documentation 4 Loose connections on page 23 5 Server user guide located on the Support CD or the HP website http www hp com products servers platforms 6 Hardware problems on page 41 Server maintenance and service guide located on the Support CD or the HP website http www hp com products servers platforms 7 Contacting HP technical support or an authorized re...

Страница 37: ...Troubleshooting 37 4 ...

Страница 38: ...n page 22 2 Operating system problems Introduction to software problems on page 76 Contacting HP technical support or an authorized reseller on page 68 3 Server user guide located on the Support CD or the HP website http www hp com products servers platforms 4 Hardware problems on page 41 Server maintenance and service guide located on the Support CD or the HP website http www hp com products serv...

Страница 39: ...Troubleshooting 39 5 ...

Страница 40: ...ature condition Item Refer to 1 Server user guide located on the Support CD or the HP website http www hp com products servers platforms 2 System Management Homepage at https localhost 2381 https localhost 2381 3 Power On problems Power on problems flowchart on page 34 4 Hard drive problems on page 53 Server maintenance and service guide located on the Support CD or the HP website http www hp com ...

Страница 41: ...ocedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting Hardware problems Power problems on page 42 General hardware problems on page 45 ...

Страница 42: ... to its original position after being pressed be sure you press the switch firmly 2 Plug another device into the grounded power outlet to be sure the outlet works Also be sure the power source meets applicable standards 3 Replace the power cord with a known functional power cord to be sure it is not faulty 4 Replace the power strip with a known functional power strip to be sure it is not faulty 5 ...

Страница 43: ...on the Power Management CD 4 Be sure the correct power cord is the correct type for the UPS and the country in which the server is located Refer to the UPS reference guide for specifications 5 Be sure the line cord is connected 6 Be sure each circuit breaker is in the On position or replace the fuse if needed If this occurs repeatedly contact an authorized service provider 7 Check the UPS LEDs to ...

Страница 44: ... and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on If the video does not work refer to Video problems on page 59 CAUTION Only authorized technicians trained by HP...

Страница 45: ...fer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release If no documentation is available refer to the HP support website http www hp com support 3 Be sure the new hardware is inst...

Страница 46: ...installing the correct drivers 10 Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in the BIOS setup menu press the F10 key to save and exit the utility and then...

Страница 47: ...fferent slot on the same bus not applicable for PCI Express b To a PCI PCI X or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that c...

Страница 48: ... Action 1 Be sure the drive boot order is set so that the server boots from the CD ROM drive first 2 If the CD ROM drive jumpers are set to CS the factory default be sure the CD ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive 3 Be sure no loose connections on page 23 exist 4 Be sure the media from which you are attempting to boot is n...

Страница 49: ...nown functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed DAT drive problems Sense error codes are displayed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and fi...

Страница 50: ...es a defective tape or head clogs occur regularly Action Replace the tape Other errors are occurring Action Replace the drive DLTdrive problems Server cannot write to tape Action If the drive cleaning light is on clean the drive NOTE DLT cleaning cartridges are good for only 20 uses If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning car...

Страница 51: ...ceiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook which should be engaged in the leader slot DLT drive failure occurs Action Be sure the power and signal cables are properly connected Be sure the power and signal cable connectors are not damaged If the drive is connected to a nonembedded controller be sure the controller is pr...

Страница 52: ...ive be sure the SCSI terminator is connected DLT drives can be daisy chained but do not connect more than three units per SCSI controller The last DLT drive in the chain requires the SCSI terminator Check cables for damaged or bent connectors An error occurs during backup but the backup is completed Action Contact the software vendor for more information about the message If the error does not dis...

Страница 53: ... documentation for specifications on fan requirements 6 Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements 7 Verify the fan airflow path is not blocked by cables or other material Hard drive problems System completes POST but hard drive fails Action 1 Be sure no loose connections on page 23 exist 2 Be sure no device conflict exists 3 Be sure the ...

Страница 54: ... Action 1 Be sure the files are not corrupt Run the repair utility for the operating system 2 Be sure no viruses exist on the server Run a current version of a virus scan utility Server response time is slower than usual Action Be sure the hard drive is not full and increase the amount of free space on the hard drive if needed It is recommended that hard drives should have a minimum of 15 percent ...

Страница 55: ...ich DIMM has failed test each bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM Remove any third party memory Run Insight Diagnostics to test the memory Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements 2 ...

Страница 56: ...ory count error Memory count error exists on page 55 did not occur Refer to the message displaying memory count during POST Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the s...

Страница 57: ...re options installation on page 17 section on the Documentation CD 5 If the server has only one processor installed replace it with a known functional processor If the problem is resolved after you restart the server the original processor failed 6 If the server has multiple processors installed test each processor a Remove all but one processor from the server Replace each with a processor termin...

Страница 58: ...low the warnings and cautionary information in the server documentation System open circuits and short circuits Action CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Check the server LEDs to see if any statuses indicate the source of the prob...

Страница 59: ...on page 62 Network controller problems on page 66 Video problems Screen is blank for more than 60 seconds after you power up the server Action 1 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power 2 Be sure the monitor power cord is plugged into a working grounded earthed AC outlet 3 Be sure the monitor is cabled to the intended server or KVM con...

Страница 60: ... type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board Refer to the serve...

Страница 61: ...Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 23 exist 3 Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Mouse and keyboard problems Action 1 Be sure no loose connections on page 23 exist If a KVM switching device is in use be sure the server is properly connected to ...

Страница 62: ...evice is defective Replace the device 7 Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the NumLock LED illuminates If not change port connections 8 Be sure the keyboard or mouse is clean Diagnostic adapter problems NOTE The diagnostic adapter is used only with ProLiant BL servers Action If the diagnostic adapter does not have h...

Страница 63: ... the communications software is set to the COM port to which the modem is connected 2 Check IRQ settings in the software and on the modem to be sure no conflict exists 3 Type AT F at the command prompt to reset the modem to factory default settings 4 Be sure you are in terminal mode and not MS DOS mode 5 Refer to the HP website http www hp com for a complete list of AT commands AT commands are not...

Страница 64: ...nswer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem disconnects while online Action 1 Be sure no loose connections on page 23 exist 2 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested 3 Be sure an incom...

Страница 65: ...le to connect to an online subscription service Action 1 If the line you are accessing requires error control to be turned off do so using the AT command AT Q6 C0 2 If the ISP you are accessing requires access at a decreased baud rate reconfigure the communications software to correct the connection baud rate to match the ISP 3 If this does not work force a slower baud rate 14400 baud with the AT ...

Страница 66: ...ller Refer to the server and operating system documentation 6 Be sure the controller is enabled in the BIOS Setup Utility 7 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 8 Be sure the server ROM is up to date 9 Be sure the controller drivers are up to date 10 Be sure a valid IP address is assigned to the controller and that the configuration settings are...

Страница 67: ...ating system documentation 3 Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Uninstall the network controller driver for the malfunctioning controller in the operating system b Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller c Restart t...

Страница 68: ...ing HP for support For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitor...

Страница 69: ...d refer to the server documentation A list of the system components Product model and serial number Hardware configuration Add on boards Monitor Connected peripherals such as tape drives A list of all third party hardware and software Complete product name and model Complete company name Product version Driver version Any notes describing the details of the problem including recent changes to the ...

Страница 70: ...les WinMSD Msinfo32 exe on Microsoft Windows 2000 systems Boot ini Memory dmp Event logs Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem IRQ and I O address information in text format An updated Emergency Repair Diskette If HP drivers are installed Version of the PSP used List of drivers from the PSP The drive subsystem and file system informati...

Страница 71: ... distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root lspci v uname a cat proc meminfo cat proc cpuinfo rpm ga dmesg lsmod ps ef ifconfig a chkconfig list mount Contents of the following files var log messages etc modules conf or etc conf modules etc lilo conf or etc grub co...

Страница 72: ...electronic copies to e mail to a support technician of AUTOEXEC NCF STARTUP NCF and the system directory A list of the modules Use CONLOG NLM to identify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLM files used on the server including the names versions d...

Страница 73: ...sions TCP IP VP Ix Process status at time of failure if possible Printouts or electronic copies to e mail to a support technician of Output of etc hwconfig command Output of usr bin swconfig command Output of etc ifconfig command etc conf cf d sdevice etc inittab etc conf cf d stune etc conf cf d config h etc conf cf d sdevice var adm messages if PANIC messages are displayed If HP drivers are inst...

Страница 74: ...sion number and printouts or electronic copies to e mail to a support technician of IBMLAN INI PROTOCOL INI CONFIG SYS STARTUP CMD SYSLEVEL information in detail TRAPDUMP information if a TRAP error occurs A directory listing of C C OS2 C OS2 BOOT HPFS386 INI for Advanced or Advanced with SMP If HP drivers are installed Version of the SSD used List of drivers from the SSD Versions of the OS 2 Mana...

Страница 75: ...e of installation selected Interactive WebStart or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with a DU DU number List of drivers in the DU diskette The drive subsystem and file system information Number and size of partitions and logical drives File system on eac...

Страница 76: ...ormation for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Refer to Server software and configuration utilities on page 21 for more information Operating system updates Use care when applying operating system updates S...

Страница 77: ... page 76 You are unable to bind NICs during the Protocols Interview with a Factory Installed Novell NetWare 5 operating system Action Be sure the packet receive buffers are set high enough Toggle over to the console during the Protocols Interview and adjust these values to a higher setting that allows you to bind the NICs A minimum setting of 50 buffers per port is recommended and the maximum sett...

Страница 78: ...e If all other options have not resolved the problem consider reconfiguring the system Before you take this step 1 Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software 2 Be sure the server has adequate resources processor speed hard drive space and memory...

Страница 79: ...if necessary Refer to the NetWare documentation for more information Caldera UnixWare and SCO OpenServer from Caldera Emergency boot diskette Refer to the Caldera UnixWare or SCO OpenServer from Caldera documentation for more information Sun Solaris Device Configuration Assistant boot diskette Refer to the Solaris documentation for more information IBM OS 2 Power up the server from the startup dis...

Страница 80: ...tings to the original configuration Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action Check the application log and operating system log for entries indicating why the software failed Ch...

Страница 81: ...OMs on page 81 System ROMs A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Option ROMs Types of option ROMs include Array controller ROMs Integrated Lights Out iLO ROMs Hard drive ROMs Flashing ROM The process of upgrading system and option ROMs i...

Страница 82: ...te for each target server or option for which a ROM flash is planned ROMPaq downloads are available on the HP website http www hp com support 2 Shut down each server where the system or option ROM images are to be upgraded and reboot using the correct ROMPaq diskette for that server 3 Follow the interactive session in the ROMPaq utility which enables you to select the devices to be flashed 4 After...

Страница 83: ...the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering down the server...

Страница 84: ...s Server User Guide 5 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 85: ...ser compliance 91 Battery replacement notice 92 Taiwan battery recycling notice 93 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information Whe...

Страница 86: ...he interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A e...

Страница 87: ...re of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States o...

Страница 88: ...this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le maté...

Страница 89: ...opean standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth This marking is valid for EU non harmonized Telecom products Notified bo...

Страница 90: ...90 HP ProLiant 100 Series Server User Guide Japanese notice BSMI notice ...

Страница 91: ...hese devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of ex...

Страница 92: ...ent notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external conta...

Страница 93: ...res dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Страница 94: ......

Страница 95: ...er conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removin...

Страница 96: ...ent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the sugge...

Страница 97: ...6 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Outside North America call the nearest HP Technical Support Phone Center For telephone numbers for worldwide Technical Suppor...

Страница 98: ...er either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist will diagnose and assess whether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part F...

Страница 99: ...guration and Power Interface BIOS Basic Input Output System CCITT International Telegraph and Telephone Consultative Committee CS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge ...

Страница 100: ...evice electronics IEC International Electrotechnical Commission IML Integrated Management Log IRQ interrupt request ISP Internet service provider KVM keyboard video and mouse LED light emitting diode NEC National Electrical Code NEMA National Electrical Manufacturers Association ...

Страница 101: ... interface controller NLM NetWare Loadable Module NVRAM non volatile memory OS operating system PCI peripheral component interface PCI Express peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test ...

Страница 102: ...port Pack ROM read only memory SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SSD support software diskette TCP IP Transmission Control Protocol Internet Protocol TMRA recommended ambient operating temperature UPS uninterruptible power system ...

Страница 103: ...Acronyms and abbreviations 103 USB universal serial bus VCA version control agent VGA video graphics array ...

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Страница 105: ...M drive 18 E electrical grounding requirements 13 electrostatic discharge 95 environmental requirements 10 expansion boards 18 F factory installed operating systems 77 Federal Communications Commission FCC Notice 86 88 flash ROM 21 81 G general diagnosis flowchart 32 grounding methods 96 grounding requirements 13 H hard drive adding 19 hard drives 19 hardware options 17 hardware options installati...

Страница 106: ... button 7 power problems 42 58 power requirements 12 power source 42 power supplies 42 powering down 7 powering up 7 PPM Processor Power Module 58 problem diagnosis 23 29 processors 18 57 Protocols Interview 77 R rack installation 13 14 rack stability 26 rack warnings 13 reconfiguring software 78 regulatory compliance notices 85 reloading software 78 required information 97 restoring 78 ROMPaq uti...

Страница 107: ...pport 97 telephone numbers 97 temperature requirements 11 third party devices 46 troubleshooting 23 troubleshooting sequence 29 U unknown problem 44 updating drivers 22 updating the operating system 76 updating the system ROM 81 V ventilation 10 VGA 60 W warnings 13 26 website HP 97 ...

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