
Recommended HP Care Pack Services for optimal satisfaction with your HP product
Recommended Services
HP Hardware Support - 3-Year Onsite Call to Repair (CTR) Service - 6 or 24-hour CTR
Provides your IT manager with a team of support specialists who will quickly begin troubleshooting the
system to help return the hardware to operating condition within 6 or 24 hours of the initial service
request to the HP Global Solution Center.
HP is committed to repairing your hardware within a maximum of six or twenty four hours. The benefits
include:
Improved system uptime
Predictable repair times
More effective IT resource planning
Consistent level of hardware support across your multi-technology systems
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6636ENN
Hardware Support - 3 - Years HP Support Plus 24
For a higher return on your server and storage technology, our 3-year combined reactive support service
delivers integrated onsite hardware/software support services available 24x7x365, including access to HP
technical resources, 4-hour response onsite hardware support and software updates.
The benefits include:
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
The benefits include:
Expedited installation, with all service prerequisites met before the installation is performed
Installation in accordance with manufacturer's specifications, enhancing the supportability of your
HP-installed hardware and software
Service delivery at a mutually scheduled time
Allows your IT resources to stay focused on their core tasks and priorities
Availability of an HP service specialist to answer questions during the onsite delivery of this service
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN
QuickSpecs
HP ProLiant BL620c Generation 7 (G7) Server Blade
Carrier Grade Supplement
Service and Support
DA - 14179 Worldwide — Version 2 — December 28, 2012
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