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Troubleshooting

89

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting.
If you are unsure of the problem, or if the other flowcharts do not fix the
problem, use the following flowchart.

Item Refer

to

1

"Symptom information (on page

84

)"

2

"Loose connections (on page

85

)"

3

"Service notifications (on page

85

)"

4

Server maintenance and service guide, located on the
Documentation CD or the HP website
(

http://www.hp.com/products/servers/proliant-bl/p-class/info

)

5

Server user guide or setup and installation guide, located on
the Documentation CD or the HP website
(

http://www.hp.com/products/servers/proliant-bl/p-class/info

)

6

•

Server maintenance and service guide, located on the

Documentation CD or the HP website
(

http://www.hp.com/products/servers/proliant-bl/p-

class/info

)

•

"Hardware problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD
or on the HP website (

http://www.hp.com/support

).

7

•

"Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD
or on the HP website (

http://www.hp.com/support

).

•

"Operating system information you need" in the HP ProLiant

Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(

http://www.hp.com/support

).

8

"Contacting HP technical support or an authorized reseller" in
the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or on the HP website
(

http://www.hp.com/support

).

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Содержание PROLIANT BL45P

Страница 1: ...HP ProLiant BL45p Server Blade User Guide April 2005 First Edition Part Number 378424 001 ...

Страница 2: ... trademarks of Microsoft Corporation AMD Athlon and AMD Opteron are trademarks of Advanced Micro Devices Inc Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds Java is a U S trademark of Sun Microsystems Inc April 2005 First Edition Part Number 378424 001 A...

Страница 3: ...e server blade 21 Power down the server blade 22 Remove the server blade 22 Setup 25 Installing the HP BladeSystem components 25 Verifying system components 25 Connecting to the network 26 Installing server blade options 26 Installing a server blade 26 Completing the configuration 27 Hardware options installation 29 Processor option 29 Processor installation guidelines 29 Removing a processor blan...

Страница 4: ...Deployment methods 57 Configuration tools 63 SmartStart software 64 HP ROM Based Setup Utility 64 Array Configuration Utility 67 Option ROM Configuration for Arrays 67 Re entering the server serial number and product ID 68 Management tools 69 Automatic Server Recovery 69 ROMPaq utility 69 Integrated Lights Out technology 70 HP Systems Insight Manager 70 Management Agents 71 Redundant ROM support 7...

Страница 5: ...ty Some DIMMs may not be used 102 Fibre Channel Mezzanine Balcony Not Supported 102 Memory found on unpopulated Node Processor is required to be installed for memory to be used 102 Mixed processor speeds detected Please make sure that all processors are the same speed System Halted 102 Node Interleaving disabled Invalid memory configuration 103 There must be a first DIMM in pair if second DIMM in ...

Страница 6: ...nt notice 111 Taiwan battery recycling notice 112 Electrostatic discharge 113 Preventing electrostatic discharge 113 Grounding methods to prevent electrostatic discharge 114 Specifications 115 Environmental specifications 115 Server specifications 115 Technical support 117 Before you contact HP 117 HP contact information 117 Customer self repair 118 Acronyms and abbreviations 119 Index 125 ...

Страница 7: ...ay numbering 17 iLO connections 18 Server blade enclosure compatibility 19 Server blade components Front panel LEDs on page 8 Front panel components on page 10 Rear panel components on page 12 Hot plug SCSI hard drive LED combinations on page 10 Internal components on page 12 System maintenance switch on page 16 ...

Страница 8: ...8 HP ProLiant BL45p Server Blade User Guide Front panel LEDs Item Description Status 1 UID LED Blue Identified Blue flashing Active remote management Off No active remote management ...

Страница 9: ...k linked Green flashing Network activity Off No link or activity 6 NIC 4 LED Green Network linked Green flashing Network activity Off No link or activity 7 Power On Standby LED Green On Amber Standby auxiliary power available Off Off 8 Hard drive activity LED Green Flashing Activity Off No activity 9 Online status Flashing Online activity Off No online activity 10 Fault status Flashing Fault proce...

Страница 10: ...SI hard drive LED combinations Activity LED 1 Online LED 2 Fault LED 3 Interpretation On off or flashing On or off Flashing A predictive failure alert has been received for this drive Replace the drive as soon as possible On off or flashing On Off The drive is online and is configured as part of an array If the array is configured for fault tolerance and all other drives in the array are online an...

Страница 11: ...shing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being selected by an array configuration utility 2 Drive Identification has been selected in HP SIM or 3 drive firmware is being updated Off Off On The drive has failed and has been placed offline You may replace the drive Off Off Off Either 1 the ...

Страница 12: ...erver Blade User Guide Rear panel components Item Description 1 Power connectors 2 Signal connector Internal components Primary system board processors 1 and 2 on page 13 Secondary system board processors 3 and 4 on page 15 ...

Страница 13: ...3 Primary system board processors 1 and 2 Item Description 1 System maintenance switch SW1 2 DC filter module 3 Standard NIC mezzanine card 4 System battery 5 Processor 2 memory bank 2 6 Processor 2 memory bank 1 shown populated ...

Страница 14: ...nnectors 11 Power button LED board connector 12 SCSI backplane board connector 1 13 Processor socket 1 shown populated 14 DIMMs 1 4 15 Processor 1 memory bank 1 shown populated 16 Processor 1 memory bank 2 17 Smart Array 6i Battery Backed Write Cache Enabler optional 18 Smart Array 6i Controller 19 Power converter modules 20 Fibre Channel Adapter optional ...

Страница 15: ...15 Secondary system board processors 3 and 4 Item Description 1 Power converter modules 2 Processor 4 memory bank 2 3 Processor 4 memory bank 1 shown populated 4 DIMMs 13 16 5 Processor socket 4 shown populated 6 Fan connectors ...

Страница 16: ... bank 1 shown populated 10 Processor 3 memory bank 2 11 DC filter module System maintenance switch Position Function Default 1 iLO Security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off To access redundant ROM set S1 S5 and S6 to ON ...

Страница 17: ... Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 6 iLO RJ 45 10 100 Ethernet For connecting an Ethernet to the server blade iLO interface from a client device Server blade enclosure bay numbering Each server blade enclosure requires a pair of interconnect modules to provide network access for data transfer Resolve bay numbering before de...

Страница 18: ...he figure is reversed when looking at the rear of the enclosure iLO connections A single iLO connector resides on the server blade management module of the enhanced server blade enclosure This RJ 45 connector enables remote manageability for each server blade in the enhanced server blade enclosure ...

Страница 19: ... BL p Class Server Blade Enclosure Installation Guide Server blade enclosure compatibility The HP ProLiant BL45p Server Blade requires the support of an HP BladeSystem p Class Server Blade Enclosure with enhanced backplane components enhanced server blade enclosure For more information on compatibility of enclosures refer to the HP website http www hp com go bladesystem enclosure compatibility ...

Страница 20: ......

Страница 21: ...rver blade determines power availability from the power subsystem If required power is available the server blade powers up A press of 5 seconds or more initiates a power up override The server blade powers up without power availability detection from the system CAUTION Always observe RILOE alerts before initiating a power up override to prevent a hot plug power supply fault and possible loss of s...

Страница 22: ...r initiating a manual or virtual power down command be sure that the server blade goes into standby mode by observing that the power LED is amber IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the server blade enclosure IMPORTANT Remote power procedures require the most recent firmwar...

Страница 23: ...e the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD ...

Страница 24: ......

Страница 25: ...ion for server blades and other HP BladeSystem p Class components is available at the HP website http www hp com products servers proliant bl p class info Documentation is also available in the following locations Documentation CD that ships with the server blade enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Verifying syste...

Страница 26: ... the server blade refer to the HP ProLiant BL45p Server Blade Installation Instructions that ship with the server blade Installing server blade options Before installing and initializing the server blade install any hardware options such as an additional processor or hard drives For server blade options installation information refer to Hardware Options Installation on page 29 Installing a server ...

Страница 27: ...losure unless all bays are populated with either a component or a blank NOTE The first server blade must be installed into a server blade enclosure to facilitate naming the server blade enclosure the rack and the interconnects Complete the system configuration before installing additional server blades Completing the configuration To complete the server blade and HP BladeSystem configuration refer...

Страница 28: ......

Страница 29: ...nal second processor WARNING This documentation assumes that the server blade is in a server blade enclosure and not receiving power from a diagnostic station If using a diagnostic station be sure to disconnect the server blade from the diagnostic station before installing internal components CAUTION ESD can damage electronic components Be sure that you are properly grounded earthed before beginni...

Страница 30: ...server blade does not support a 3P configuration Always use AMD Opteron 800 Series processors purchased from HP Removing a processor blank and 1P enabler board To install the component 1 Back up all data on the hard drive 2 Power down the server blade on page 22 WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touchi...

Страница 31: ...m components to cool before touching them 3 Remove the access panel 4 Remove the processor blank and 1P enabler board if necessary Removing a processor blank and 1P enabler board on page 30 CAUTION Always install a processor or 1P enabler board in processor socket 2 If processor socket 2 is empty the server blade will not boot 5 Install the processor CAUTION Be sure that the processor socket locki...

Страница 32: ...lign the processor with the socket Refer to the server blade hood label for specific instructions 6 Close the processor socket locking lever CAUTION Be sure that the processor socket locking lever is closed after the processor is installed The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Страница 33: ...face CAUTION After the cover is removed do not touch the thermal interface media IMPORTANT The heatsink is not reusable and must be discarded if removed from the processor after application 8 Insert the heatsink and close the processor cage Closing the processor cage aligns the heatsink ...

Страница 34: ...o DIMM slots CAUTION Use only HP DIMMs DIMMs from other sources may adversely affect data integrity DIMM guidelines Observe the following DIMM installation guidelines All DIMMs must be PC3200 DDR 400 MHz SDRAM DIMMs Both DIMM slots in a memory bank must be populated Both DIMMs in a memory bank must be identical Processor 1 memory bank 1 must always be populated If mixing dual and single rank DIMMs...

Страница 35: ...ain configuration requirements exist with single and dual rank DIMMs that allow the architecture to optimize performance A dual rank DIMM is similar to having two separate DIMMs on the same module Although only a single DIMM module a dual rank DIMM acts as if it were two separate DIMMs The primary reason for the existence of dual rank DIMMs is to provide the largest capacity DIMM given the current...

Страница 36: ...ystem board processors 1 and 2 Item Description Memory bank 1 2 DIMM slots 1 and 2 Processor 1 memory bank 1 3 4 DIMM slots 3 and 4 Processor 1 memory bank 2 5 6 DIMM slots 5 and 6 Processor 2 memory bank 1 7 8 DIMM slots 7 and 8 Processor 2 memory bank 2 ...

Страница 37: ...memory bank 1 3 4 DIMM slots 11 and 12 Processor 3 memory bank 2 5 6 DIMM slots 13 and 14 Processor 4 memory bank 1 7 8 DIMM slots 15 and 16 Processor 4 memory bank 2 Installing DIMMs To install the component 1 Power down the server blade on page 22 2 Remove the server blade on page 22 3 Remove the access panel 4 Open the DIMM slot latches ...

Страница 38: ...le Hard drive option The server blade hot plug SCSI hard drives have unique SCSI IDs that the system automatically sets The IDs number from top to bottom on each server blade IMPORTANT Always populate hard drive bays starting with SCSI ID 0 the top bay To install the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either...

Страница 39: ... drive blank NOTE Port colored items indicate hot plug components 2 Install the hard drive 3 Determine the status of the hard drive from the hot plug hard drive LEDs Hot plug SCSI hard drive LED combinations on page 10 4 Resume normal server operations ...

Страница 40: ...nsceivers included with the Dual Port FC Adapter Optical FC cables not included Supported SAN and associated software For more detailed SAN configuration information for the server blade refer to The model specific QuickSpecs document located on the HP ProLiant p Class server blade products web page at the HP website http www hp com products servers proliant bl p class info The HP StorageWorks SAN...

Страница 41: ...dapter to verify compatibility with the server blade 5 Install the FC adapter Smart Array 6i Battery Backed Write Cache Enabler option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown ...

Страница 42: ...carrier NOTE Before removing the battery from the carrier be sure to unwrap the cable NOTE After removing the battery from the plastic carrier discard the carrier and the cable The only items required for use with this server blade are the battery and the BBWCE 2 Install the battery on the BBWC memory module ...

Страница 43: ...Hardware options installation 43 3 Install the BBWC memory module on the Smart Array 6i Controller ...

Страница 44: ......

Страница 45: ...ly to the server blade RILOE interface Connecting video and USB devices directly to the server blade Local administration using iLO To connect locally to RILOE with the local I O cable you must have the following A client device with a 10 100 Ethernet RJ 45 connector A network cable with RJ 45 connectors To connect to iLO CAUTION Do not connect the local I O cable to a hub when connecting to RILOE...

Страница 46: ... O cable 2 Connect the local I O cable to the I O port on the server blade CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connection Rear RILOE connector performance degrades when the local I O cable is connected even if the RILOE connector on the cable is not in use ...

Страница 47: ...vices To connect locally use the local I O cable and any of the following USB devices Monitor USB hub USB keyboard USB mouse USB CD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations Accessing a server blade with local KVM CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connectio...

Страница 48: ...cessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a CD ROM such as the SmartStart CD or a diskette CAUTION Disconnect the local I O cable when not in use The port and connector do not provide a permanent connection Rear RILOE connector performance degrades when the local I O cable is connecte...

Страница 49: ...onnect the following to the USB hub USB CD ROM drive USB keyboard USB mouse NOTE HP recommends the use of a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections Item Description 1 Server blade 2 Monitor 3 USB hub 4 USB CD ROM drive or USB diskette drive 5 USB keyboard 6 USB mouse ...

Страница 50: ......

Страница 51: ... bay configuration 56 Deployment methods 57 Software drivers and additional components HP offers the following additional software components for server blades Health and Wellness driver and IML viewer RILOE Advanced Management interface driver Rack infrastructure interface service For Microsoft Windows OS users these items are included in the ProLiant Support Pack for Microsoft Windows available ...

Страница 52: ...e host server blade and its OS RILOE provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls Remotely power up power down or reboot the host server blade R...

Страница 53: ...ation or to the Documentation CD Through the server blade rear panel connectors out of the rack with the diagnostic station This method enables you to configure a server blade out of the rack by powering the server blade with the diagnostic station and connecting to an existing network through a hub The IP address is assigned by a DHCP server on a network The p Class tab enables you to control spe...

Страница 54: ... NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment infrastructure To establish a network based PXE deployment infrastructure provide the following software and minimum hardware Client PC administrative workstation AMD Athlon XP processor 700 MHz or greater recomm...

Страница 55: ...ommended AMD Athlon 64 processor or Pentium or Pentium II 200 MHz or faster processor 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter PXE deployment server storing boot images AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive NFS repositor...

Страница 56: ...ions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html Network server with an OS installed Static IP bay configuration Static IP bay configuration implemented using the new Static IP Bay Settings on the BL p Class tab eases the initial deployment of an entir...

Страница 57: ...ain the advantages of a static IP bay configuration without requiring each individual RILOE to be configured locally Using RILOE static IP bay configuration Helps avoid the costs of a DHCP infrastructure to support the blade environment Provides easier setup with automatic RILOE address generation for all or a few selected bays For detailed information about iLO configurations refer to the HP Inte...

Страница 58: ...rmation refer to the HP website ftp ftp compaq com pub products servers management pxe_wp pdf HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP softwa...

Страница 59: ...to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes script to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process co...

Страница 60: ... of the boot CD Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through RILOE Refer to ProLiant p Class Advanced management on page 52 3 Click the Virtual Devices tab 4 Select Virtual Media 5 Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade 6 Use the RILOE Virtu...

Страница 61: ...oft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 54 Before beginning the deployment process connect the server blade to the network with one of the following methods Through an existing network in the rack For this method install the server blade in its enclosure and assign it an IP address manually or with DHCP Through an existing networ...

Страница 62: ...ation process For more information refer to ProLiant p Class Advanced management on page 52 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 Do one of the following Insert the boot diskette into the client PC that is using the RILOE Remo...

Страница 63: ...rver blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN stora...

Страница 64: ...ver drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 72 Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array C...

Страница 65: ...up when prompted in the upper right corner of the screen To navigate the menu system use the arrow keys To make selections press the Enter key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Auto c...

Страница 66: ...r the settings are selected exit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is di...

Страница 67: ...n Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the HP...

Страница 68: ... product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the se...

Страница 69: ...g system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPaq utility Flash ROM enables yo...

Страница 70: ...vanced troubleshooting features through the iLO interface Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish n...

Страница 71: ...port The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves t...

Страница 72: ...Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not...

Страница 73: ...lity marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration Survey Utility is installed with every SmartStart assisted installation or can be installed through the HP PSP Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can ...

Страница 74: ...on information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information r...

Страница 75: ...efer to the HP website http h18000 www1 hp com support svctools Keeping the system current List of tools Drivers 75 Resource Paqs 76 ProLiant Support Packs 76 Operating system version support 76 System online ROM flash component utility 76 Change control and proactive notification 77 Natural language search assistant 77 Care Pack 78 Drivers The server includes new hardware that may not have driver...

Страница 76: ...ers running certain Microsoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and whitepapers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the appropriat...

Страница 77: ...e correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information...

Страница 78: ...ervices offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html ...

Страница 79: ...e procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website ...

Страница 80: ...TANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing...

Страница 81: ...symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a ho...

Страница 82: ... of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizi...

Страница 83: ... reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable module to reduc...

Страница 84: ... necessary to power up the server Do not disconnect the printer if you want to use it to print error messages 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration con...

Страница 85: ...us configurations Refer to your hardware and software records for information Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action Be sure all power cords are securely connected Be sure all cables are properl...

Страница 86: ...hart on page 89 The general diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 86 General diagnosis flowchart on page 89 Power on problems flowchart Server blade power on problems flowchart on page 91 POST problems flowch...

Страница 87: ...Item Refer to 2 Power on problems flowchart Server blade power on problems flowchart on page 91 3 POST problems flowchart on page 93 4 OS boot problems flowchart on page 95 5 Server fault indications flowchart on page 98 ...

Страница 88: ...88 HP ProLiant BL45p Server Blade User Guide ...

Страница 89: ...rvers proliant bl p class info 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Server information you need in the HP ProLiant Servers Troubleshooting Guide...

Страница 90: ...90 HP ProLiant BL45p Server Blade User Guide ...

Страница 91: ...t Item Refer to 1 Server user guide or setup and installation guide located on the HP website http www hp com products servers proliant bl p class info 2 General diagnosis flowchart on page 89 3 Loose connections on page 85 4 Power Calculator on the HP website http www hp com go bladesystem powercalculator 5 HP BladeSystem Maintenance and Service Guide located on the HP website http www hp com pro...

Страница 92: ...92 HP ProLiant BL45p Server Blade User Guide ...

Страница 93: ...s Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 KVM or RILOE documentation 4 Loose connections on page 85 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info 6 Server user guide or setup and installation guide located on the Documentation CD or the H...

Страница 94: ...94 HP ProLiant BL45p Server Blade User Guide ...

Страница 95: ...the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation 4 HP Insight Diagnostics on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 5 Loose connections on page 85 CD ROM and DVD drive problems in the HP ProLiant Servers...

Страница 96: ...eseller in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers ...

Страница 97: ...Troubleshooting 97 ...

Страница 98: ...on the Documentation CD or on the HP website http www hp com support 2 Integrated Management Log on page 73 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 3 Server us...

Страница 99: ...ts servers proliant bl p class info 7 HP Insight Diagnostics on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the D...

Страница 100: ...100 HP ProLiant BL45p Server Blade User Guide ...

Страница 101: ...03 Unsupported DIMM s found in system DIMM s may not be used 103 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool 103 Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers Some messages are informational only and do not indicate an error A server generates only the codes that are applicable to its...

Страница 102: ...he server Action Install the supported Fibre Channel adapter Memory found on unpopulated Node Processor is required to be installed for memory to be used Description The system detects DIMMs but is unable to use the DIMMs because a processor is not installed in the corresponding socket Action To use the installed DIMMs install a processor in the corresponding socket Mixed processor speeds detected...

Страница 103: ... in the pair is not recognized or used Action Populate the DIMM socket Unsupported DIMM s found in system DIMM s may not be used Description Unsupported memory types found in system Action Refer to the applicable server user guide memory requirements and replace with supported DIMMs 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Press Esc key to resume booting without wai...

Страница 104: ......

Страница 105: ...ice A B 111 Battery replacement notice 111 Taiwan battery recycling notice 112 Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When re...

Страница 106: ...the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A ...

Страница 107: ...ore of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States ...

Страница 108: ...to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment European Union regulatory notice This product complies with the following EU Directives Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC Compliance with these directives implies conformity to applicable harmon...

Страница 109: ...lass A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numériqu...

Страница 110: ...110 HP ProLiant BL45p Server Blade User Guide Japanese notice BSMI notice ...

Страница 111: ...y handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal pl...

Страница 112: ...r or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ...

Страница 113: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Страница 114: ...cent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the sugg...

Страница 115: ... 90 Shipping 10 to 90 Storage 10 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperatur...

Страница 116: ...116 HP ProLiant BL45p Server Blade User Guide Depth 71 1 cm 28 00 in Width 26 14 cm 10 29 in Weight maximum 16 33 kg 36 lb ...

Страница 117: ...umber if applicable Product serial number Product model name and number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp co...

Страница 118: ...r to the HP website http www hp com Customer self repair What is customer self repair HP s customer self repair program offers you the fastest service under either warranty or contract It enables HP to ship replacement parts directly to you so that you can replace them Using this program you can replace parts at your own convenience A convenient easy to use program An HP support specialist will di...

Страница 119: ...rmal end ACU Array Configuration Utility ADG Advanced Data Guarding also known as RAID 6 ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System DDR double data rate DHCP Dynamic Host Configuration Protocol ...

Страница 120: ...me system ESD electrostatic discharge FC Fibre Channel FCA Fibre Channel Adapter I O input output IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition ...

Страница 121: ...iode NBP Network Bootstrap Program NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NFS network file system NIC network interface controller ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager POST Power On Self Test ...

Страница 122: ...reboot eXecution environment RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights Out Edition ROM read only memory SA Smart Array SAN Storage Area Network SCSI small computer system interface ...

Страница 123: ...ger SNMP Simple Network Management Protocol TCP IP Transmission Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA version control agent ...

Страница 124: ...124 HP ProLiant BL45p Server Blade User Guide WEBES Web Based Enterprise Service WfM Wired for Management WINS Windows Internet Naming Service ...

Страница 125: ... Enabler 41 documentation 63 79 BIOS Serial Console 66 drive LEDs 10 BIOS upgrade 69 drivers 51 75 boot diskette 62 boot options 66 E BSMI notice 110 buttons 7 electrostatic discharge 113 environmental specifications 115 C error messages 101 cable connector identification 17 F cables 17 45 85 108 cabling 17 26 fan zones 10 Canadian notice 109 Federal Communications Commission FCC notice 106 108 Ca...

Страница 126: ...ut 51 52 60 62 70 NIC network interface controller 121 iLO Advanced Funtionality 52 NIC configuration 54 iLO connector 17 Node Interleaving 103 Important Safety Information document 80 normal operating conditions 115 Insight Diagnostics 72 installing operating system 27 O Instant Support Enterprise Edition 74 Online ROM Flash Component Utility 76 Integrated Lights Out iLO 70 Open Services Event Ma...

Страница 127: ...undant ROM 71 system maintenance switch 16 regulatory compliance notices 105 Systems Insight Manager 70 remote support and analysis tools 74 75 Repository server 54 T required information 117 Taiwan battery recycling notice 112 Resource Paqs 76 TCP IP Transmission Control Protocol Internet Protocol 123 resources 63 79 RJ 45 patch panels 26 54 technical support 117 ROM legacy USB support 71 telepho...

Страница 128: ...128 HP ProLiant BL45p Server Blade User Guide V video connector 17 virtual CD ROM 60 virtual floppy 62 W warnings 82 Web Based Enterprise Service 74 website HP 117 ...

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