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Troubleshooting 89

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP website
(

http://www.hp.com/support

WARNING:

To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying
system components.

209-Invalid Lockstep memory configuration

Audible Beeps

: 1 long, 1 short

Possible Cause

: The memory is not installed properly to support Lockstep mode.

Action

: See the server blade documentation for supported Lockstep memory configurations.

This DIMM does not support thermal monitoring...

A less efficient cooling solution with fans running at higher speeds will be utilized to allow the system to operate

with this DIMM installed.

Audible Beeps

: None

Possible Cause

: Unsupported DIMMs are installed that do not contain a temperature sensor. All supported

DIMMs for this platform include internal temperature sensors.

Action

: See the server blade documentation for supported DIMMs. Install only DIMMs supported by the

server blade.

WARNING - iLO 2 not responding. System health monitoring

has been disabled.

Audible Beeps

: None

Possible Cause

: The iLO 2 firmware is not responding. The iLO 2 Firmware may be corrupt.

Action

: If the iLO 2 firmware is corrupt, update the iLO 2 firmware using the Firmware Maintenance CD.

Содержание ProLiant BL280c G6

Страница 1: ...HP ProLiant BL280c G6 Server Blade User Guide Part Number 514028 001 March 2009 First Edition ...

Страница 2: ...n Microsoft Windows Windows NT Windows XP and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Inc Java is a US trademark of Sun Microsystems Inc Intended audience This document is for th...

Страница 3: ...ng server blade options 17 Installing interconnect modules 17 Interconnect bay numbering and device mapping 18 Connecting to the network 19 Installing a server blade 20 Completing the configuration 21 Hardware options installation 22 Introduction 22 Hard drive option 22 Processor option 24 Memory options 29 Memory subsystem architecture 29 Single dual and quad rank DIMMs 30 DIMM identification 30 ...

Страница 4: ...ut 2 technology 64 Erase Utility 64 StorageWorks library and tape tools 64 HP Systems Insight Manager 65 Management Agents 65 HP ProLiant Essentials Virtualization Management Software 65 HP ProLiant Essentials Vulnerability and Patch Management Pack 65 HP Insight Server Migration software for ProLiant 66 HP ProLiant Essentials Performance Management Pack 66 HP Insight Control Environment Suites 67...

Страница 5: ...gulatory compliance notices 91 Regulatory compliance identification numbers 91 Federal Communications Commission notice 91 FCC rating label 91 Class A equipment 91 Class B equipment 91 Declaration of conformity for products marked with the FCC logo United States only 92 Modifications 92 Cables 92 Canadian notice Avis Canadien 93 European Union regulatory notice 93 Disposal of waste equipment by us...

Страница 6: ...Contents 6 Acronyms and abbreviations 107 Index 109 ...

Страница 7: ...Component identification 7 Component identification Front panel components Item Description 1 Serial label pull tab 2 HP c Class Blade SUV Cable connector 3 Release button 4 Server blade release lever ...

Страница 8: ...Amber flashing Degraded condition Red flashing Critical condition 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Hard drive activity LED Green Activity Off No activity 6 Power On Standby button and system power LED Green On Amber Standby auxiliary power available Off...

Страница 9: ...ery 13 Mezzanine connector 1 Type I 14 Embedded NICs 2 15 TPM connector 16 Processor socket 2 with blank 17 Processor socket 1 populated The symbols correspond to the symbols located on the interconnect bays For more information see the HP ProLiant BL280c G6 Server Blade Installation Instructions that ship with the server blade Mezzanine connector definitions A PCIe x8 mezzanine connector supports...

Страница 10: ...etter assignments for population guidelines Hard drive connector identification Item Description Connector color 1 SATA connector 2 Black 2 SATA connector 1 White 3 Hard drive power connector Black 4 Hard drive power connector Black System maintenance switch Position Default Function S1 Off Off iLO 2 security is enabled On iLO 2 security is disabled ...

Страница 11: ... Reserved S8 Reserved S9 Reserved S10 Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur HP c Class Blade SUV Cable Item Connector Description 1...

Страница 12: ...n 12 Item Connector Description 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Страница 13: ... following methods to power down the server blade Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode Press and hold the...

Страница 14: ...the server blade go into standby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade To remove the component 1 Identify the proper server blade 2 Pow...

Страница 15: ... access panel 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place Remove the air baffle 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Remove the access panel on page 15 4 If installed disconnect the hard drive power and data cables from the system board 5 Remove the air baffle Install the air baffle IMPOR...

Страница 16: ...baffle 2 If removed connect the hard drive power and data cables to the system board Hard drive connector identification on page 10 3 Install the access panel on page 15 4 Install the server blade Installing a server blade on page 20 ...

Страница 17: ... procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Docum...

Страница 18: ...o the embedded NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels NIC 1 Embedded 1 NIC 2 Embedded 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 7 and 8 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation ...

Страница 19: ...d 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network ...

Страница 20: ...formation about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade CAUTION To prevent improper cooling and thermal damage do not operate the enclosure unless all bays are populated with a component or a blank 1 Remove the device bay blank 2 Remove the enclosure connector cover ...

Страница 21: ... Prepare the server blade for installation 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Страница 22: ...712m Controller option does not support hard drive activity LEDs when installed in the HP ProLiant BL280c G6 Server Blade For information on supported hard drive options and controller options see the server blade QuickSpecs on the HP website http www hp com CAUTION Failure to follow the hard drive installation guidelines can cause hardware damage Always observe the installation guidelines Always ...

Страница 23: ...pacer can damage the hard drive o Install the midline SATA hard drives Secure the hard drives to the air baffle with the standard hard drive screws o Install the SATA hard drives 9 5 mm and hard drive spacers Secure the hard drives and spacers to the air baffle with the long hard drive screws The long hard drive screws are stored on the hard drive spacer 6 Connect hard drive cable 1 to hard drive ...

Страница 24: ...oard 12 Connect the hard drive power cables to the hard drive power connectors on the system board The power cables can connect to either of the hard drive power connectors on the system board 13 Install the access panel on page 15 14 Install the server blade Installing a server blade on page 20 Processor option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and t...

Страница 25: ...ssor after it has been installed IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up NOTE Do not discard the processor protective cover Always install the processor protective cover if the process...

Страница 26: ...6 8 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool 9 If the processor has separated from the installation tool carefully re insert the processor in the tool ...

Страница 27: ...27 10 Align the processor installation tool with the socket and install the processor 11 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool ...

Страница 28: ...Hardware options installation 28 12 Close the processor socket retaining bracket and the processor retaining latch 13 Remove the thermal interface protective cover from the heatsink ...

Страница 29: ...oth types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server blade must be the same type The server blade supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and ...

Страница 30: ... requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server blad...

Страница 31: ...QuickSpecs on the HP website http www hp com Memory configurations To optimize server blade availability the server blade supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 8 bit error correction depending on the specific DIMM type This mode is the default option for this server blade Mirrored Memory provides maximum prot...

Страница 32: ...rotects the server blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The serve...

Страница 33: ...l contains quad rank DIMMs the quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots per channel Rank Speeds supported MHz 1 Single or dual rank 1333 1066 1 Quad rank 1066 2 Single or dual rank 1066 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the gener...

Страница 34: ...ed Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Do not populate slots C or F UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 61...

Страница 35: ...kstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Do not populate slots C or F UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 62 Mul...

Страница 36: ...IMMs in the server blade always configure the air baffle depending on which DIMMs are being installed Air baffle configuration for 8 GB DIMMs or larger 1 Remove the air flow cover from each end of the air baffle 2 To store the air flow covers install the two air flow covers on the top of the air baffle ...

Страница 37: ...r baffle 2 Install the air flow covers on each end of the air baffle Installing a DIMM CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server blade on page 13 2 Remove the server blade on page 14 ...

Страница 38: ...OM Based Setup Utility on page 60 Mezzanine card option Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards The card type determines where it can be installed in the server blade Install Type I mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector Install Type II mezzanine cards only on mezzanine 2 connector Optional mezzanine cards enab...

Страница 39: ...the connector to seat the board 6 Install the access panel on page 15 7 Install the server blade Installing a server blade on page 20 HP Smart Array P712m Controller option A SAS cache module option and BBWC battery pack option can be purchased separately and installed with the HP Smart Array P712m Controller option ...

Страница 40: ...ents to cool before touching them To install the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Remove the access panel on page 15 4 If installed disconnect the hard drive power and data cables from the system board 5 Remove the air baffle on page 15 6 Do one of the following o Remove the hard drive spacer from each hard drive bay o Remove all SATA hard d...

Страница 41: ...s installation 41 7 Install the SAS hard drives 8 Connect hard drive cable 1 to hard drive 1 9 Connect hard drive cable 2 to hard drive 2 10 Route the cables through the air baffle 11 Install the air baffle on page 15 ...

Страница 42: ...e options installation 42 12 Remove the mezzanine connector cover 13 Connect hard drive data cable 1 to SAS connector 1 on the controller 14 Connect hard drive data cable 2 to SAS connector 2 on the controller ...

Страница 43: ...he controller Press down on the connector to seat the board 16 Connect the hard drive power cables to the hard drive power connectors on the system board The power cables can connect to either of the hard drive power connectors on the system board ...

Страница 44: ...Hardware options installation 44 17 Optional Connect the BBWC battery pack to the cache module 18 Optional Install the cache module on the controller ...

Страница 45: ...about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware...

Страница 46: ...n provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Place the server blade on a flat level work surface 4 Remove the access panel on page 15 5 Remo...

Страница 47: ...m security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server blade Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9...

Страница 48: ...re replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us windowsvista aa905065...

Страница 49: ...n routing cables always be sure that the cables are not in a position where they can be pinched or crimped Optional SAS hard drive cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped ...

Страница 50: ... Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 68 Accessing a server blade with local K...

Страница 51: ...blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor...

Страница 52: ...Cabling 52 o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Страница 53: ... using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote acce...

Страница 54: ... boot server and executes the image IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for P...

Страница 55: ...e o 10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ...

Страница 56: ...P website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you ...

Страница 57: ...ing o Insert the boot CD into the client PC that is using the iLO 2 Remote Console o Use iLO 2 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 2 Refer to HP BladeSystem c Class advanced management on page 53 3 Click the Virtual Devices tab 4 Select Virtual Media 5 Use the ...

Страница 58: ...ware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment iLO virtual floppy on page 58 PXE PXE deployment on page 56 Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the l...

Страница 59: ...re management module firmware is up to date Refer to the HP Business Support Center website http www hp com support The server blade is cabled properly to a supported SAN SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the ...

Страница 60: ...HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys To access RBSU press the F9 key during power up when prompted To navigate the menu system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORT...

Страница 61: ...r more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Acce...

Страница 62: ...tility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the config...

Страница 63: ... This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis 4 Press the Enter key to clear the warning 5 Enter the serial number and press the Enter key 6 Select Product ID 7 Enter the product ID and press the Enter key 8 Press the Esc key to close the menu 9 Press the Esc key to exit RBSU 10 Press the F10 key to c...

Страница 64: ...atures through the iLO 2 interface Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state delet...

Страница 65: ...nformation refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Mana...

Страница 66: ...thod of migrating existing server blades and their content to the latest server technologies SMP automates the migration of the operating system applications and data from one server blade to another without errors eliminating the need for manual redeployment of these elements on the new server blade During the migration process the software automatically loads new drivers required for boot on the...

Страница 67: ... core management functionality for HP ProLiant server and HP BladeSystem lifecycles including Rapid server deployment Health and performance monitoring Comprehensive remote control Vulnerability scanning and patch management Power and thermal measurement reporting capping and regulation Integrated management of virtual and physical infrastructure Third party device management For more information ...

Страница 68: ...iagnostics DOS Operating environments which do not provide native USB support For more information on ProLiant USB support see the HP website http h18004 www1 hp com products servers platforms usb support html Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the ...

Страница 69: ...ation on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest ch...

Страница 70: ...vers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber RSSWMBA SE For midsize and large e...

Страница 71: ...ng system version support Refer to the operating system support matrix http www hp com go supportos HP Smart Update Manager The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features Works offline and online Supports Microsoft Windows and Linux operating systems Integrates with other so...

Страница 72: ...download the tool and for more information see the HP website http www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer u...

Страница 73: ... Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potent...

Страница 74: ... risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted th...

Страница 75: ...ntly add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 69 and use the survey page to view the curre...

Страница 76: ...erly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit b...

Страница 77: ... flowchart on page 86 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 78 2 Power on problems flowchart Server blade power on problems flowchart on page 80 3 POST problems flowchart on page 82 4 OS boot problems flowchart on page 84 5 Server fault indications flowchart on page 86 ...

Страница 78: ...ure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 75 2 Loose connections on page 76 3 Service notifications on page 76 4 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support ...

Страница 79: ...blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp c...

Страница 80: ...Troubleshooting 80 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Страница 81: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 7 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Страница 82: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Страница 83: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Страница 84: ...oblems on a server blade Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Страница 85: ... the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact info...

Страница 86: ...lems flowchart on page 84 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 65 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Страница 87: ...ting Guide located on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 80 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppo...

Страница 88: ...OST error messages The error messages and codes in this section include all new messages generated by this server blade Some messages are informational and do not indicate an error A server blade generates only the codes that are applicable to its configuration and options ...

Страница 89: ...supported Lockstep memory configurations This DIMM does not support thermal monitoring A less efficient cooling solution with fans running at higher speeds will be utilized to allow the system to operate with this DIMM installed Audible Beeps None Possible Cause Unsupported DIMMs are installed that do not contain a temperature sensor All supported DIMMs for this platform include internal temperatu...

Страница 90: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Remove the access panel on page 15 4 Identify the battery location System board components on page 9 5 Remove the bat...

Страница 91: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Страница 92: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Страница 93: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Страница 94: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Страница 95: ...tion Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser ...

Страница 96: ...Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Cont...

Страница 97: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 98: ...n altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa...

Страница 99: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Страница 100: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Страница 101: ... di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gio...

Страница 102: ...res o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes...

Страница 103: ...t onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Ind...

Страница 104: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Страница 105: ...Technical support 105 ...

Страница 106: ...Technical support 106 ...

Страница 107: ... Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol HP SIM HP Systems Insight Manager iLO 2 Integrated Lights Out 2 IML Integrated Management Log ORCA Option ROM Configuration for Arrays P2V physical to virtual PMP Performance Management Pack ...

Страница 108: ...on Environment RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SMP Server Migration Pack SUM software update manager UDIMM Unregistered Dual In Line Memory Module V2P virtual to physical V2V virtual to virtual ...

Страница 109: ...onfiguration 21 configuration of system 21 53 59 configuration parameters 59 configuration tools 59 configuration completing 21 configuration network 54 configuring AMP modes 61 62 connecting to the network 19 connection problems 76 connectors 7 contact information 99 contacting HP 99 creating a disk image 58 CSR customer self repair 99 customer self repair CSR 99 D Declaration of Conformity 92 de...

Страница 110: ...nce Management Pack 66 HP ProLiant Essentials Server Migration Pack 65 HP ProLiant Essentials Virtual Machine Management Pack 65 HP ProLiant Essentials Virtualization Management Software 65 HP ProLiant Essentials Vulnerability and Patch Management Pack 65 HP Smart Array P712m Controller 39 HP Smart Update Manager overview 71 HP StorageWorks Library and Tape Tools L TT 64 HP Systems Insight Manager...

Страница 111: ...on ROM Configuration for Arrays 62 OS boot problems flowchart 84 P passwords 47 Performance Management Pack PMP 66 phone numbers 99 POST error messages 88 POST problems flowchart 82 power button LED 8 Power On Standby button 8 powering down 13 powering up 13 60 power on problems flowchart 80 preboot execution environment PXE 54 56 pre diagnostic steps 73 preparation procedures 13 75 problem diagno...

Страница 112: ...on 75 system board 9 system board battery 9 95 system board components 9 system components 7 system configuration settings 59 System Erase Utility 64 system maintenance switch 9 10 System Online ROM flash component utility 71 system power LED 8 system keeping current 70 Systems Insight Manager 65 T Taiwan battery recycling notice 96 technical support 99 telephone numbers 99 temperature 98 temperat...

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