12/17/2008
© 2008 Hewlett-Packard GmbH (SAPCC Germany)
The information contained herein is subject to change without notice
16
Comfort
Sizing Area
•
Generous
measured
CPU resources
by
2-Processor Quad
CoreTechnology
•
Easy scalable
by
increasing
the
memory
in the
servers
•
For high availability
requirements
cluster
& SAN storage
recommended
•
In the
majority
of cases
user
based
sizing
•
HP services
recommended
(for
those
countries
where
SAP
TS Services are
available)
Advandced
Sizing Area
Contact
SAP CC!
•
High availability
–
cluster
& SAN mandatory
•
Quantity
/ special
sizing recommended
•
Desaster tolerance
to be
discussed
•
HP services
mandatory
(for
those
countries
where
SAP TS Services are
available)
Expert
Sizing Area
Contact
SAP CC !
•
Detailed
customer
consulting
mandatory
•
High availability
–
cluster
& SAN mandatory
•
Quantity
/ special
sizing mandatory
•
Desaster tolerance
recommended
/ mandatory
•
HP services
mandatory
(for
those
countries
where
SAP TS Services are
available)
HP
Service
Deliverables
HP
Service
Deliverables
HP
Service
Deliverables
Support
Plus 24
Service Window: 24 x 7
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 4h react
Proactive
24
SAP trained
Account Support Team
-
Account Support Plan
-
Support Activity
Reviews
-
Review
Meetings
Proactive
-
Patch
assistance
for
OS and Storage FW
-
Patch assistance for database and SAP
software
-
Quarterly Trend analysis & report
-
Capacity planning
Reactive
-
Single point of contact
-
Accelerated HP-SAP troubleshootng
and
escalation process
-
Remote
access
via SAP/OSS infrastructure
-
SAP internal
information
access
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h react
SW 2h react
Critical
Service
SAP trained
Account Support Team
-
Account Support Plan
-
Support Activity
Reviews
-
Review
Meetings
Proactive
-
Availability
Checkup
-
Availability
Healthcheck
-
Quarterly
Activity
reviews
-
HW preventative
maintenance
-
Patch
assistance
for
OS and Storage FW
-
Patch assistance for database and SAP
software
-
Monthly Trend analysis & report
-
Capacity planning
Reactive
-
Single point of contact
-
Accelerated HP-SAP troubleshootng
and
escalation process
-
Enhanced
Parts Inventory
-
Remote
access
via SAP/OSS infrastructure
-
SAP internal
information
access
Onsite
Hardware Support
Software Support
Software Updates
Escalationmanagement
HW 4h Call
to Repair
SW react
at once
Availability
98,5%
Availability
99,5%
Availability
99,9%
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