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HP ProDesk 4000 G3 MT, Руководство по техническому обслуживанию и ремонту

Данное устройство HP ProDesk 4000 G3 MT оснащено рядом функций и представляет собой надежный компьютер для офисного использования. Для поддержания его работы в хорошем состоянии рекомендуется скачать бесплатно Руководство по обслуживанию и сервису с manualshive.com, чтобы всегда иметь под рукой необходимую информацию.

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Processor .............................................................................................................................................................  57
Speaker ................................................................................................................................................................  58
Fan ........................................................................................................................................................................ 60
Power supply .......................................................................................................................................................  61
System board ....................................................................................................................................................... 63

HP ProDesk 400 G3 system board callouts ......................................................................................  63
HP ProDesk 480 G3 system board callouts ......................................................................................  65
HP ProDesk 490 G3 system board callouts ......................................................................................  66

5  Computer Setup (F10) Utility ........................................................................................................................  67

Computer Setup (F10) Utilities ............................................................................................................................  67

Using Computer Setup (F10) Utilities ................................................................................................ 67
Computer Setup–Main ....................................................................................................................... 69
Computer Setup—Security ...............................................................................................................  71
Computer Setup—Advanced ............................................................................................................. 73

Recovering the Configuration Settings ...............................................................................................................  78

6  Troubleshooting without diagnostics ............................................................................................................ 79

Safety and comfort .............................................................................................................................................. 79
Before you call for technical support ..................................................................................................................  79
Helpful hints ........................................................................................................................................................  80
Solving general problems .................................................................................................................................... 81
Solving power problems ...................................................................................................................................... 85
Solving hard drive problems ................................................................................................................................ 86
Solving media card reader problems ................................................................................................................... 88
Solving display problems ....................................................................................................................................  89
Solving audio problems .......................................................................................................................................  94
Solving printer problems .....................................................................................................................................  96
Solving keyboard and mouse problems ..............................................................................................................  97
Solving Hardware Installation Problems ............................................................................................................. 99
Solving Network Problems ................................................................................................................................ 100
Solving memory problems ................................................................................................................................  103
Solving CD-ROM and DVD problems .................................................................................................................. 104
Solving USB flash drive problems .....................................................................................................................  107
Solving front panel component problems ........................................................................................................  108
Solving Internet access problems .....................................................................................................................  108
Solving software problems ...............................................................................................................................  110

7  POST error messages and diagnostic front panel LEDs and audible codes .......................................................  111

POST numeric codes and text messages ..........................................................................................................  111

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Содержание ProDesk 4000 G3 MT

Страница 1: ...Maintenance and Service Guide HP ProDesk 400 G3 MT Business PC HP ProDesk 480 G3 MT Business PC HP ProDesk 490 G3 MT Business PC ...

Страница 2: ...Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on ...

Страница 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ts 11 Cables 13 PCIe boards 13 Drives 14 3 Routine care SATA drive guidelines and disassembly preparation 15 Electrostatic discharge information 15 Generating static 15 Preventing electrostatic damage to equipment 16 Personal grounding methods and equipment 16 Grounding the work area 16 Recommended materials and equipment 17 Operating guidelines 17 Routine care 18 General cleaning safety precautio...

Страница 6: ...ets ProDesk 400 and ProDesk 480 28 Populating DIMM sockets ProDesk 490 29 Installing DIMMs 29 Expansion cards 31 Drives 34 System board connections ProDesk 400 37 System board connections ProDesk 480 38 System board connections ProDesk 490 39 Drive positions 40 Removing a 9 5 mm slim optical drive 41 Installing a 9 5 mm slim optical drive 41 Removing a 3 5 inch hard drive 43 Installing a 3 5 inch ...

Страница 7: ...l for technical support 79 Helpful hints 80 Solving general problems 81 Solving power problems 85 Solving hard drive problems 86 Solving media card reader problems 88 Solving display problems 89 Solving audio problems 94 Solving printer problems 96 Solving keyboard and mouse problems 97 Solving Hardware Installation Problems 99 Solving Network Problems 100 Solving memory problems 103 Solving CD RO...

Страница 8: ...erating system media purchased separately 125 Backing up restoring and recovering in Windows 7 125 Creating recovery media 126 Creating recovery media using HP Recovery Manager select models only 126 Creating recovery discs with HP Recovery Disc Creator select models only 127 Creating recovery discs 127 Backing up your information 128 System Restore 128 System Recovery 129 System Recovery when Win...

Страница 9: ...e about the hardware and software installed on your computer model run the HP Support Assistant utility CAUTION Several well known vulnerabilities exist when a computer is in the Sleep state To prevent an unauthorized user from accessing data on your computer even encrypted data HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical po...

Страница 10: ...er Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader optional NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 116 to interpret the code 2 Chapter 1 Produ...

Страница 11: ...el port are available from HP If using a USB keyboard HP recommends connecting the keyboard to one of the USB 2 0 ports with the wake from S4 S5 feature The wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the syste...

Страница 12: ...er Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader optional NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 116 to interpret the code 4 Chapter 1 Produ...

Страница 13: ...port are available from HP If using a USB keyboard HP recommends connecting the keyboard to one of the USB 2 0 ports with the wake from S4 S5 feature The wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system b...

Страница 14: ...er Button 6 USB 3 0 Ports blue 3 Microphone Connector 7 Headphone Connector 4 SD Card Reader optional NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to Interpreting system validation diagnostic front panel LEDs and audible codes on page 116 to interpret the code 6 Chapter 1 Produ...

Страница 15: ...port are available from HP and may be included with your model If using a USB keyboard HP recommends connecting the keyboard to one of the USB 2 0 ports with the wake from S4 S5 feature The wake from S4 S5 feature is also supported on the PS 2 connectors if enabled in BIOS F10 Setup When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the...

Страница 16: ...ach computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance 8 Chapter 1 Product features ...

Страница 17: ...r go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Item Description 1 Front bezel For use in all countries and regions except for the People s Republic of China For use in the People s Republic of China 2 Access panel 3 Memory modules PC4 17000 CL15 Computer major components 9 ...

Страница 18: ...terial Processor includes replacement thermal material Intel Core i7 6700 processor Intel Core i5 6600 processor Intel Core i5 6500 processor Intel Core i3 6320 processor Intel Core i3 6300 processor Intel Core i3 6100 processor Intel Pentium G4520 processor Intel Pentium G4500 processor Intel Pentium G4400 processor Intel Celeron G3920 processor Intel Celeron G3900 processor 10 Chapter 2 Illustra...

Страница 19: ...ion 1 Speaker 2 Power switch 3 Fan sink includes replacement thermal material 4 Chassis fan 5 Front I O assembly 6 SATA cable 7 DisplayPort connector module 8 PCIe adapter WLAN module includes cable WLAN modules Misc parts 11 ...

Страница 20: ...e carrier 2 5 inch to 3 5 inch Removable frame carrier installs in optical drive bay includes adapter for 2 5 inch hard drives Mouse PS2 optical USB optical USB laser Washable HP USB Hardened Mouse India only HP USB Antimicrobial Mouse People s Republic of China Keyboard HP Conferencing PS 2 slim USB slim USB HP USB Essential Keyboard Unbranded Washable Smartcard Wireless keyboard and mouse includ...

Страница 21: ...yPort to HDMI 4k adapter DisplayPort to VGA adapter USB to serial adapter DVI I to VGA adapter DVI cable PCIe boards Description Nvidia GeForce GT730 DP PCIe x8 graphics card 2 GB Nvidia GeForce GT720 DP PCIe x8 graphics card 2 GB AMD R9 350 2 GB graphics card DDR5 PCIe x16 Intel PRO 1000 single port GbE NIC PCI adapter WLAN module Printer port PCIe card Serial port PCIe card Cables 13 ...

Страница 22: ...te Drive SSD self encrypting SED 256 GB Solid state Drive SSD 256 GB Solid state Drive SSD 3D NAND 256 GB Solid state Drive SSD 2280 PCIe NVMe 180 GB Solid state Drive SSD 180 GB Solid state Drive SSD OPAL 2 0 MLC 128 GB Solid state Drive SSD self encrypting SED 128 GB Solid state Drive SSD 128 GB Solid state Drive SSD 3D NAND 128 GB Solid state Drive SSD 2280 PCIe NVMe 120 GB Solid state Drive SS...

Страница 23: ...e may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static elec...

Страница 24: ...t snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antis...

Страница 25: ...d cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasional...

Страница 26: ...uted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the ai...

Страница 27: ...ouse ensure that the power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 18 Service considerations Listed below are some of the considerations ...

Страница 28: ...applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the computer Avoid dropping drives from any hei...

Страница 29: ... mm 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault predict...

Страница 30: ...ires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves 22 Chapter 3 Routine care SATA drive guidelines and disassembly preparation ...

Страница 31: ...e all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system ...

Страница 32: ...epare the computer for disassembly Preparation for disassembly on page 23 2 Loosen the thumbscrew on the rear of the computer 1 and then slide the panel back 2 and lift if off the computer 3 NOTE System appearance may vary 24 Chapter 4 Removal and replacement procedures Microtower ...

Страница 33: ...ic of China Front bezel for use in the People s Republic of China 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Lift up the three tabs on the side of the bezel 1 and then rotate the bezel off the chassis 2 Front bezel 25 ...

Страница 34: ... To remove the bezel blank 1 Remove the access panel Access panel on page 24 2 Remove the front bezel Front bezel on page 25 3 To remove the bezel blank press upward on the bottom tab and press downward on the top tab on the side of the blank 1 and then rotate the blank off the front of the bezel 2 26 Chapter 4 Removal and replacement procedures Microtower ...

Страница 35: ...industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 64 GB of memory configured in a high performing dual channel mode DDR4 SDRAM DIMMs For proper system operation the DIMMs must be industry standard 288 pin unbuffered non ECC PC4 17000 DDR4 2133 MHz compliant 1 2 volt DDR4 ...

Страница 36: ...opulated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the DIMM in Channel A is equal to the memory capacity of the DIMM in Channel B The system will operate in flex mode if the memory capacity of the DIMM in Channel A is not equal to the memory capacity of the DIMM in Channel B In flex mode the channel populated with the least amoun...

Страница 37: ...wo channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will r...

Страница 38: ... that the memory capacity is spread as equally as possible between Channel A and Channel B 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the com...

Страница 39: ...t ProDesk 490 The computer has two PCI Express x1 expansion sockets one PCI Express x16 expansion socket and one PCI Express x16 expansion socket that is downshifted to a x4 socket NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 socket For dual graphics card configurations the first primary card must be installed in the PCI Express x16 socket To remove replace...

Страница 40: ...e expansion slot covers up and out of the chassis or use a flatblade screwdriver to pry out one of the metal shields on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing NOTE System board appearance may vary b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until ...

Страница 41: ...on slot cover to close the open slot CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 8 To install a new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bottom of the bracket on the card slide...

Страница 42: ...d and turn on the computer 13 Lock any security devices that were disengaged when the computer access panel was removed 14 Reconfigure the computer if necessary Drives Description Hard drives 2 TB 7200 rpm 3 5 inch 1 TB hybrid SSD 2 5 inch 1 TB 7200 rpm 3 5 inch 500 GB 7200 rpm 2 5 inch self encrypting SED 500 GB hybrid SSD 2 5 inch 500 GB 7200 rpm 3 5 inch 500 GB 5400 rpm FIPS140 2 2 5 inch Solid...

Страница 43: ...28 GB Solid state Drive SSD 2280 PCIe NVMe 120 GB Solid state Drive SSD 120 GB Solid state Drive SSD OPAL 2 0 MLC Optical drive Blu ray BD RW SuperMulti XL Drive DVD RW drive DVD ROM drive When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0 Connect secondary hard drives and...

Страница 44: ...lug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 15 Handle a drive carefully do not drop it Do not use excessive force when...

Страница 45: ...s x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 DIMM3 Channel A DIMM3 black Memory Module 6 DIMM1 Channel B DIMM1 black Memory Module 7 Battery BAT black Battery 8 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 9 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard D...

Страница 46: ...rd 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Battery BAT black Battery 6 DIMM3 Channel A DIMM3 black Memory Module 7 DIMM1 Channel B DIMM1 black Memory Module 8 SATA 3 0 SATA0 dark blue Primary Hard Drive 9 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 10 SATA 3 0 SATA2 light blue Any SATA Device other than the ...

Страница 47: ...black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 DisplayPort DISPLAY white DisplayPort Expansion Card 6 DIMM4 Channel A DIMM4 white Memory Module 7 DIMM3 Channel A DIMM3 black Memory Module 8 DIMM2 Channel B DIMM2 white Memory Module 9 DIMM1 Channel B DIMM1 black Memory Module 10 Battery BAT black Battery 11 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Ha...

Страница 48: ...rd drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above NOTE The upper hard drive bay can contain either a 3 5 inch hard drive or a 2 5 inch hard drive but not both To verify the type and size of the storage devices installed in the computer run Computer Setup 40 Chapter 4 Removal and replacement procedures Microtower ...

Страница 49: ...ON When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Push the green release latch on the right rear side of the drive inward 1 and slide the drive out of the drive bay 2 Installing a 9 5 mm slim optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Re...

Страница 50: ...ble and data cable to the back of the optical drive 7 If installing a new drive connect the opposite end of the data cable to one of the white SATA connectors labeled SATA4 or SATA5 on the system board 8 Replace the front bezel 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when th...

Страница 51: ...transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Disconnect the data cable 1 and power cable 2 from the rear of the hard drive and then remove the four 6 32 mounting screws 3 and slide the drive out of the bay 4 Drives 43 ...

Страница 52: ...s When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one 4 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a s...

Страница 53: ...transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 Disconnect the data cable 1 and power cable 2 from the rear of the hard drive and then remove the four 6 32 mounting screws 3 and slide the drive out of the bay 4 Drives 45 ...

Страница 54: ...s When replacing a hard drive use the four 6 32 mounting screws that were removed from the old drive to install the new one 4 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems If you are adding a s...

Страница 55: ...Access panel on page 24 3 On the expansion card adapter disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 4 Remove the Phillips PM2 0 4 0 screw 2 that secures the WLAN module to the computer The edge o...

Страница 56: ...inning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges a...

Страница 57: ...e positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Type 3 a Pull back on the clip 1 that is holding the battery in place and remove the battery 2 b Insert the new battery and position the clip back into place NOTE After the battery has been replaced use the following steps to complete this procedure 5 Replace the computer access panel 6 Plug in t...

Страница 58: ... disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside rear of the computer remove the Torx T15 screw that secures the DisplayPort module to the computer NOTE Chassis appearance may vary 4 From the inside of the computer pull the module straight up to disengage it from the system board connector To reinstall the DisplayPort connector module reverse the removal...

Страница 59: ... page 24 3 Remove the front bezel Front bezel on page 25 4 From the outside front of the chassis remove the Torx T15 screw that secures the card reader 5 From the inside of the chassis disconnect the card reader cable from the system board labeled SD RDR and then press the tab on the side of the card reader 1 and slide the card reader out the front of the chassis 2 To install the card reader rever...

Страница 60: ... 24 3 Remove the front bezel Front bezel on page 25 4 From the inside of the computer disconnect the two front I O cables from the following system board connectors FRONT USB3 0 FRONT AUD NOTE System board layout may vary 5 Remove the cables from the metal clip built into the base pan 52 Chapter 4 Removal and replacement procedures Microtower ...

Страница 61: ...embly to the chassis 7 Rotate the left side of the assembly away from the chassis and then pull the assembly away from the chassis while threading the cables through the hole in the front of the chassis To reinstall the assembly reverse the removal procedure Front I O assembly 53 ...

Страница 62: ...3 Remove the front bezel Front bezel on page 25 4 Disconnect the cable from the PB LED system board connector NOTE System board layout may vary 5 From the inside of the computer press the tab on the left side of the power switch 1 and then push the power switch out of the front of the chassis 54 Chapter 4 Removal and replacement procedures Microtower ...

Страница 63: ...om the front pull the power switch away from the chassis while threading the wire though the hole in the chassis To reinstall the power switch assembly reverse the removal procedure Power switch assembly 55 ...

Страница 64: ...e 24 3 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then loosen the four captive Torx T15 screws 2 that secure the fan sink to the system board CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor 4 Lift the fan sink from atop the processor CAUTION Fan sink retaining screws should be tightened...

Страница 65: ... Access panel on page 24 3 Remove the fan sink Fan sink on page 56 4 Rotate the locking lever to its full open position 1 5 Raise and rotate the microprocessor retainer to its fully open position 2 6 Lift the processor 3 straight up and remove it CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged...

Страница 66: ...mbly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside front of the chassis remove the Torx screw that secures the speaker to the front of the chassis 4 From the inside of the chassis disconnect the speaker cable from the system board connector labeled SPKR NOTE System board appearance may vary 5 Remove the speaker cable from the clip built...

Страница 67: ...6 Slide the speaker to the right and remove it from the chassis 2 To replace the speaker reverse the removal procedures Speaker 59 ...

Страница 68: ...3 2 Remove the access panel Access panel on page 24 3 From the outside rear of the chassis remove the two Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 5 Lift the fan out of the chassis 2 To install the fan reverse the removal procedure Be sure to orient the air flow out of the c...

Страница 69: ...bly Preparation for disassembly on page 23 2 Remove the access panel Access panel on page 24 3 From the outside rear of the chassis remove the four silver Torx T15 screws that secure the power supply to the chassis 4 Disconnect the power cables from the drives and from the following system board connectors Main system board power connector labeled PWR Processor system board power connector labeled...

Страница 70: ...e of the chassis press the power supply release button 1 slide the power supply toward the front of the computer rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 2 To install the power supply reverse the removal procedure 62 Chapter 4 Removal and replacement procedures Microtower ...

Страница 71: ...sink Fan sink on page 56 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 Remove the eight Torx T15 screws 1 that secure the system board to the chassis 6 Slide the system board toward the front of the computer to disengage the I O panel 2 and then lift the system board out of the computer 3 When reinstalling the system board first insert the I O pan...

Страница 72: ... XMM1 Black Memory module SPKR White Speaker PWR White 24 pin main power connector FRONT_AUD Blue Front I O CMOS Yellow Reset CMOS X1PCIEXP3 Black Expansion card PB LED Black Power switch X1PCIEXP2 Black Expansion card USB3 0 Blue Front I O X1PCIEXP1 Black Expansion card SD RDR Black SD card reader X16PCIEXP White Expansion card COMB Black Optional serial port CHFAN2 Red Chassis fan SATA2 Light bl...

Страница 73: ...hannel A SPKR White Speaker XMM3 Black Memory module Channel A FRONT_AUD Blue Front I O PB LED Black Power switch PCI White Expansion card PWR White 24 pin main power connector X1PCIEXP2 Black Expansion card COMB Black Optional serial port X1PCIEXP1 Black Expansion card FRONT USB3 0 Blue Front I O X16PCIEXP White Expansion card SD RDR Black SD card reader BAT Black RTC battery SATA2 Light blue Opt...

Страница 74: ...ack RTC battery XMM2 White Memory module Channel B SPKR White Speaker XMM1 Black Memory module Channel A FRONT_AUD Blue Front I O PB LED Black Power switch X4PCIEXP White Expansion card PWR White 24 pin main power connector X1PCIEXP2 Black Expansion card COMB Black Optional serial port X1PCIEXP1 Black Expansion card FRONT USB3 0 Blue Front I O X16PCIEXP White Expansion card SD RDR Black SD card re...

Страница 75: ... different types of boot sources Configure features such as Secure Boot power management virtualization support and language and keyboard type used in Setup and POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Enable or disable DriveLock security or securely erase a hard drive when supported by drive Using Computer...

Страница 76: ...anced and Main menus to those previously saved by Save Custom Defaults select Apply Custom Defaults and Exit If no custom defaults have been saved then factory defaults are used NOTE Settings in the Security menu are not modified by Apply Defaults Those values are reset by Restore Security Settings to Factory Defaults at the bottom of the Security menu NOTE Not all settings shown in the following ...

Страница 77: ...te Serial Number SKU number UUID Universally Unique Identifier Asset Tracking Number Feature Byte Build ID Product Family System Board ID System Board CT Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed the application will launch If HP Advanced Diagnostics is not installed then a basic version built into the BIOS will provide the capability to ...

Страница 78: ...ile to the correct location on the hard drive or USB device System IDs Lets you set the following values Asset Tracking Number Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device Restore current settings from USB device Restores system configuration from a USB flash media device Save Custom Defaults Saves the current...

Страница 79: ...olicies Let you set the guidelines for a valid password Options include Password minimum length Requires at least one symbol Requires at least one number Requires at least one upper case character Requires at least one lower case character Allow spaces Clear Password Jumper Select Honor to allow or Ignore to not allow the absence of the password jumper to clear the passwords at boot up Default is ...

Страница 80: ...een erased with a program that utilizes Secure Erase firmware commands no file recovery program partition recovery program or other data recovery method will be able to extract data from the drive Save Restore MBR of the system hard drive NOTE Windows 8 1 and Windows 10 systems are generally not formatted to include an MBR Instead they use GUID Partition Table GPT format which better supports larg...

Страница 81: ...omputer can boot from as well as other options including Startup Menu Delay sec Enabling this feature will add a user specified delay to the POST process One purpose for the delay is to provide additional time to activate hotkeys such as Esc for the Startup Menu or F10 for Computer Setup Fast Boot Default is enabled for Windows 8 1 or later and disabled for Windows 7 systems CD ROM Boot Default is...

Страница 82: ...Boot Lets you make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is Legacy Support Enable and Secure Boot Disable for Windows 7 and...

Страница 83: ...ment reminder which can be set for 15 30 60 90 120 or 180 days The reminder will show during POST after the reminder timer has expired Video Memory Size Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system Audio Device Select to show the device in the operating system Default is enabled Internal Sp...

Страница 84: ...operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor Default is enabled Extended Idle Power States enable disable Allows certain operating systems to decrease the processors power consumption when the processor is idle Default is enabled S5 Maximum Power Savings enable disable Enabling this feature reduce...

Страница 85: ...mulation mode is only activated during remote AMT redirection operations The emulation options allow administrators to select which mode works best with their console Show Unconfigure ME Confirmation Prompt enable disable Default is enabled Verbose Boot Messages enable disable Default is enabled Verbose boot shows additional logging information during the boot mainly for debugging if something goe...

Страница 86: ...device This file can be edited to change the settings on Restore An asterisk marks the selected option for a setting NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removabl...

Страница 87: ...d The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 111 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a networ...

Страница 88: ... green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 111 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If...

Страница 89: ... is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 acces...

Страница 90: ...he Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot rem...

Страница 91: ...on Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 1 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 10 a T...

Страница 92: ...hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 secon...

Страница 93: ...or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power LED flashe...

Страница 94: ...lect Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 1 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check In Windows 10 type file in the taskbar search box and then select File Explor...

Страница 95: ...ble the hard drive entry in the Advanced Boot Options list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order Run the Computer Setup utility and select Advanced Boot Options and ensure the bootable hard dr...

Страница 96: ... using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with ...

Страница 97: ...r was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do...

Страница 98: ...1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel from the list of applications To access Control Panel in Windows 10 type control panel in th...

Страница 99: ...prior to video Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cable...

Страница 100: ... video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the monitor supports Restart the computer and enter Safe Mode Change the settings to a supported setting then restart the compute...

Страница 101: ... settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Au...

Страница 102: ...ble the audio in Computer Setup Advanced Built in Device Options The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged...

Страница 103: ...t audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio devices and is not designed for headphone use Plug the headphones into the headphone connector on the front of the computer Computer appears to be locked up while recording audio Cause Solution The hard disk may...

Страница 104: ...e Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the pri...

Страница 105: ...USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the comp...

Страница 106: ...ys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair ...

Страница 107: ...ed on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with ot...

Страница 108: ...MM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 6 2 Solving Network Proble...

Страница 109: ... then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Control Panel from the list of applications and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Network controller is disabled 1 Run Computer Setup and enable network cont...

Страница 110: ...rol Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 1 from the Start screen type c and then select Control Panel To access Control Panel in Windows 10 type control panel in the taskbar search box and then select Control Panel from the list of applications Network controller stopped workin...

Страница 111: ...lug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB o...

Страница 112: ...on but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the ...

Страница 113: ... try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devi...

Страница 114: ... this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 1 from the Start screen type c select Cont...

Страница 115: ...ce was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Advanced Boot Options Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enabl...

Страница 116: ...ommon causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You sh...

Страница 117: ...click the Delete button 4 Select the Cookies check box and click the Delete button Windows 10 1 Type control panel in the taskbar search box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet pro...

Страница 118: ...l not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 111 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Страница 119: ...s To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 67 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NOTE...

Страница 120: ...e Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error durin...

Страница 121: ...emory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not op...

Страница 122: ...on page 118 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 118 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password securi...

Страница 123: ...The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the ke...

Страница 124: ...ly fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syste...

Страница 125: ... is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled feature Thermal 4 2 A...

Страница 126: ... with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 67 for information on backing up the BIOS settings Resett...

Страница 127: ...ou are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at Syste...

Страница 128: ...ectricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utili...

Страница 129: ...UEFI to a USB device on page 121 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must us...

Страница 130: ...ur computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 122 Chapter 9 Using HP PC Hardware Diagnostics UEFI ...

Страница 131: ... You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the Windows 8 1 recovery media ...

Страница 132: ...stem media and the Driver Recovery media purchased separately see Recovery using Windows operating system media purchased separately on page 125 3 If the HP Recovery partition is listed restart the computer and then press esc while the HP logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Selec...

Страница 133: ... key 4 Follow the on screen instructions After the repair is completed and the Windows desktop appears 1 Remove the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safegu...

Страница 134: ...p the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs If Security and Protection is listed continue with the steps in Creating recovery media using HP ...

Страница 135: ...h storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next 6 Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recover...

Страница 136: ...s that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for t...

Страница 137: ...he recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 129 or System Recovery when Windows is not responding on page 130 Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separa...

Страница 138: ...ructions to continue 6 When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 126 If you used HP Recovery Disc Creator to create a W...

Страница 139: ...DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD contact support Go to http www hp com support select your country or region and follow the on screen instructions CAUTION Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard drive All files that you have created and any software that you have inst...

Страница 140: ...he Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow the on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications 132 Chapter 10 System backup and recovery ...

Страница 141: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Страница 142: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Страница 143: ...re found on the website 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security Restore Security Settings to Factory Defaults Select Yes to confirm The system will reboot This action will reset the settings in the Security menu to their defaults reset the TPM and embedded Fingerprint reader if present and cl...

Страница 144: ...wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Standard Efficiency 300W 180W active PFC 230 VAC input only 180W Reg 115V 230 VAC input only High Efficiency 80 PLUS Bronze 180W active PFC EStar 6 82 85 82 efficient at 20 50 100 load 115V 82 85 82 efficient at 20 50 100 load 230V Rated Voltage Range1 200 240 VAC 300...

Страница 145: ...tem to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 2 High efficiency power supply is a requirement for ENERGY STAR qualification in conjunction with a select range of processors and modules 137 ...

Страница 146: ...Driver Recovery media Windows 8 1 125 drives 14 cable connections 34 installation 34 locations 40 E electrostatic discharge ESD 15 preventing damage 16 error codes 111 116 messages 111 expansion card installation 31 removal 31 F F10 Setup access problem 81 f11 recovery Windows 8 123 f11 recovery Windows 8 1 123 fan illustrated 11 fan sink illustrated 11 removal and replacement 56 fan power supply ...

Страница 147: ...08 keyboard 97 Media Card Reader 88 memory 103 monitor 89 mouse 97 network 100 power 85 printer 96 software 110 product ID location 8 R rear fan removal and replacement 60 rear panel components 3 5 7 recovery discs steps for creating Windows 7 127 recovery discs using for restore 131 recovery media creating 127 recovery media creating Windows 7 126 recovery partition Windows 8 123 recovery partiti...

Страница 148: ...elp and Support 125 steps for creating recovery discs 127 steps for creating recovery media 126 steps for creating recovery USB flash drive 127 System Recovery 129 System Recovery using recovery media 130 System Restore 128 Windows 7 operating system discs using for restore 131 Windows 7 operating system DVD creating 127 using for restore 131 Windows 7 operating system media creating 127 Windows 8...

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