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COMPAQ PRESARIO DESKTOP
PRODUCTS
Warranty and License
Information
To Our Valued Customer
Congratulations on your decision to purchase a
Compaq Presario PC! During development, the
Compaq Presario must pass extensive quality tests to meet
the rigorous standards that have made Compaq famous for
quality and reliability.
All Compaq Presarios go through a comprehensive quality
test to ensure the PC is working correctly before it leaves our
factory. In addition, we have placed a security seal on your
PC to indicate that it has not been tampered with since it left
our factory.
We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our Compaq Presario and understand that
you may wish to upgrade your PC to meet your specific
needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new Compaq
Presario. Refer to the setup poster included with your system
for help with setting up. If you have any problems setting up
your system and turning it on, immediately contact the HP
Customer Support Center listed earlier in this
Warranty and
Support Guide
, and a HP Customer Representative will
assist you. This must be done first before attempting to
upgrade your system.
By breaking the security seal on the back of the
Compaq Presario, you are confirming that the Compaq
Presario was working properly before you attempted to
upgrade your system. Once the security seal has been
broken, your Compaq Presario is then, to the extent allowed
by local law, covered under the terms and conditions listed
in the following pages.
Thank you for choosing the Compaq Presario. We hope you
enjoy discovering the exciting things you can do with it!
Customer Support
Easy to reach. Easy to use. Award-winning HP Customer
Support is our promise to help you get the most from your
Compaq Presario. Whether with tools located on your PC,
from information on the Web, by phone, or through your
local retailer, you’ll find what you need.
Problems? HP Will Help
Your new Compaq Presario computer is built to work right
now — and for many years to come. But it is a complex,
powerful machine, and sometimes things go wrong. If that
happens to your computer, HP is ready to help.
Getting Started
Follow the setup poster and the
Getting Started Guide
for
help with setting up and using your PC.
Register Your PC
It is always best to register your PC. This allows for quicker
help when you need it. You can register your PC on the
Web at:
http://register.hp.com
See What You Can Do
There’s lots of helpful information included with your
Compaq Presario. First look at Help on your Windows
®
desktop (to access it, click
Start
on the taskbar). It contains
more detailed help and will give you suggestions on how to
fix the problem.
Within the Help and Support Center, you can get the latest
news from HP about your PC. Be sure to also check the
updates from HP that are sent to your desktop from time
to time.
Next, try a little surfing! The HP Web site has updated
software, tips and tricks, answers for common problems,
and other information. Go to the Support Web site listed
earlier in this document and search for your Compaq
Presario model.
Call HP Customer Support Center
Finally, if these steps don’t help, you can reach a real,
knowledgeable person by calling the HP Customer Support
Center in your area. Phone assistance to get you up and
running is covered for thirty (30) days from the time you
purchased your computer. After thirty (30) days, there may
be a charge, but the helpful support is still available.
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts
replaced, you have two choices:
1
You can easily replace many of your Compaq Presario
parts that are considered consumer replaceable. This is
the fastest method of repair, as many times we can send
the part directly to your home or business in a few days.
2
If a repair is necessary, the HP Customer Support Center
will make arrangements to fix your computer.
These services are covered during the warranty period.
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