HP Presario 5800 Series, Руководство по обслуживанию и ремонту

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United States December 16, 2002
Maintenance & Service Guide
Presario 5800 Series Personal Computers
MSG Index | Home | Preface | Product Description | Troubleshooting |
Illustrated Parts
Removal & Replacement | Jumpers & Switches | Specifications
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Utilities TEST program. These error codes help identify possible defective subassemblies.
IMPORTANT:
Retest the system after completing each step.
If the problem has been resolved, do not
proceed with the remaining steps.
For assistance in the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures .
Click on the desired error code range or corresponding test for a description of each error
condition and actions required to resolve the error condition.
Error Code
Range
Test
101-199 Processor Test
200-210 Memory Test
301-304 Keyboard Test
400-498 Parallel Printer Test
501-516 Video Display Unit Test
600-699 Diskette Drive Test
802-824 Monochrome Video Test
1101-1109 Serial Test
1201-1210 Modem Communications Test
1700-1799 Hard Drive Test
2402-2480 Video Test
3206 Audio Test
3301-3305
66xx
CD or DVD Drive Test
8601 Pointing Interface Device Test
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Serial Test Error Codes
Error
Code
Description Recommended Action
1101-xx Serial Port Test The following steps apply to error codes 1101-
xx through 1109-xx:
1109-xx Clock Register Test 1. Check the switch settings on the
serial/parallel device, if applicable.
2. Replace the system board and retest.
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Modem Communications Test Error Codes
Error
Code
Description Recommended Action
1201-xx Modem Internal Loop-Back Test The following steps apply to error codes 1201-
xx through 1210-xx:
1202-xx Modem Time-Out Error 1. Refer to modem documentation for correct
Setup procedures.
1203-xx Modem External Termination Test 2. Check the modem line.
1204-xx Modem Auto Originate Test 3. Replace the modem and retest.
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
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Hard Drive Test Error Codes
Error
Code
Description Recommended Action
1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-
xx through 1799-xx:
1701-xx Hard drive format test failed 1. Run Setup and verify drive type.
1702-xx Hard drive read test failed 2. Replace the hard drive signal and power
cables and retest.
1703-xx Hard drive write/read/compare
test failed
3. Replace the hard drive and retest.
4. Replace the system board and retest.
1704-xx Hard drive random seek test
failed
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test
failed
1708-xx Hard drive format bad track test
failed
1709-xx Hard drive reset controller test
failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format test
failed
1717-xx Hard drive ECC* test failed
1719-xx Hard drive power mode test
failed
1730-x Fixed Disk 0 does not support
DMA Mode
1731-x Fixed Disk 1 does not support
DMA Mode
1740-x Fixed Disk 0 failed Set Block
Mode command
1741-x Fixed Disk 1 failed Set Block
Mode command
1750-x Fixed Disk 0 failed Identify
command
1751-x Fixed Disk 1 failed Identify
command
1760-x Fixed Disk 0 does not support
Block Mode
1761-x Fixed Disk 1 does not support
Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed
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DVD Drive Test Error Codes
Error Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
DVD drive read test failed The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the DVD drive and retest.*
2. Check the jumper settings on the DVD
drive.
3. Check and/or replace the power and signal
cables and retest.
4. Ensure no DVD disk is inserted when
running the CD Drive tests. This will result in
a 66xx error. This is a test issue, not a CD
drive issue .
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode) . Press the DVD drive
eject button (located on the front bezel) to eject the CD and retest.
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Video Test Error Codes
Error Code Description Recommended Action
2402-xx Video memory test failed The following steps apply to error codes 2402-
xx through 2456-xx:
2403-xx Video attribute test failed 1. Run Setup.
2404-xx Video character set test failed 2. Replace the system board and retest.
2405-xx Video 80 x 25 mode 9 x 14
character cell test failed
2406-xx Video 80 x 25 mode 8 x 8
character cell test failed
2407-xx Video 40 x 25 mode test failed
2408-xx Video 320 x 200 mode color set
0 test failed
2409-xx Video 320 x 200 mode color set
1 test failed
2410-xx Video 640 x 200 mode test
failed
2411-xx Video screen memory page test
failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed The following steps apply to error codes 2402-
xx through 2456-xx:
2418-xx ECG/VGC memory test failed 1. Run Setup.
2419-xx ECG/VGC ROM checksum test
failed
2. Replace the system board and retest.
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 x 200 images
mode test failed
2422-xx ECG/VGC 640 x 350 16-color
set test failed
2423-xx ECG/VGC 640 x 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 x 480 images test failure
2431-xx 640 x 480 images test failure
2432-xx 320 x 200 images (256-color
mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA test
failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test The following steps apply to error codes 2468-
xx through 2480-xx:
2477-xx Advanced VGA datapath test 1. Run Setup.
2478-xx Advanced VGA BitBLT test 2. Replace the system board and retest.
2480-xx Advanced VGA Linedraw test
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Pointing Device Interface Test Error Codes
Error Code Description Recommended Action
8601-xx Pointing Device Interface test
failed
1. Replace with a working pointing device and
retest.
2. Replace the system board and retest.
Top
Audio Test Error Codes
Error Code Description Recommended Action
3206-xx Audio System Internal Error Replace the system board and retest.
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CD Drive Test Error Codes
Error Code Description Recommended Action
3301-xx
3305-xx
66XX-xx
CD drive read test failed The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the CD and retest.
2. Check the jumper settings on the CD drive.
3. Check and/or replace the power and signal
cables and retest.
4. Replace the CD drive and retest.
5. Replace the backplane.
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