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Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is

functioning properly.

To start System Diagnostics:

Turn on or restart the computer, quickly press

esc

, and then press

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press

esc

Using System Diagnostics

Содержание Pavilion TouchSmart 15 Sleekbook

Страница 1: ...d Service Guide SUMMARY CAUTION Your computer has user replaceable parts and non user replaceable parts that should only be replaced by an authorized service provider Accessing some internal parts can damage the computer or void your warranty Go to Removal and replacement procedures on page 36 for details ...

Страница 2: ... U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for...

Страница 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...ssembly subcomponents 27 Miscellaneous parts 28 Sequential part number listing 29 4 Removal and replacement procedures 36 Preliminary replacement requirements 36 Tools required 36 Service considerations 36 Plastic parts 36 Cables and connectors 36 Drive handling 37 Grounding guidelines 37 Electrostatic discharge damage 37 Packaging and transporting guidelines 39 Component replacement procedures 40...

Страница 6: ...BIOS 89 Updating the BIOS 89 Determining the BIOS version 89 Downloading a BIOS update 90 Using System Diagnostics 91 6 Using Ubuntu Linux Setup Utility BIOS and System Diagnostics 92 Starting Setup Utility 92 Using Setup Utility 92 Changing the language of Setup Utility 92 Navigating and selecting in Setup Utility 92 Displaying system information 93 Restoring factory default settings in Setup Uti...

Страница 7: ...ager 105 What you need to know 105 Using the HP Recovery partition to recover a minimized image 105 Using HP Recovery media to recover 106 Changing the computer boot order 106 Removing the HP Recovery partition 106 9 Ubuntu Linux Backing up restoring and recovering 108 Performing a system recovery 108 Creating the restore DVDs 108 Creating a restore image on a USB device 108 Performing recovery us...

Страница 8: ...viii ...

Страница 9: ...ssor s 3rd Generation Intel Core i5 processors Intel Core i5 3317U 1 7 GHz turbo up to 2 6 GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i5 3337U 1 8 GHz turbo up to 2 7 GHz 1600 MHz 3 MB L3 cache dual core 17 W 3rd Generation Intel Core i3 processors Intel Core i3 3217U 1 8 GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Core i3 3227U 1 9 GHz 1600 MHz 3 MB L3 cache dual core 17 W Intel Cor...

Страница 10: ...rts HD Decode DX11 and HDMI Supports Optimus for use with computer models with switchable discrete graphics Internal graphics UMA for use with computer models with Intel processors Intel HD Graphics 4000 for use with computer models with 3rd Generation Intel Core processors Intel HD Graphics 3000 for use with computer models with 2nd Generation Intel Core processors Intel HD Graphics for use with ...

Страница 11: ...white light emitting diode WLED SVA BrightView 1366 768 display Touchscree n multitouch enabled Typical brightness 200 cd m2 nits All display assemblies include two wireless local area network WLAN antenna cables Supports 16 9 ultra wide aspect ratio Memory Two SODIMM memory module slots DDR3 1600 MHz Dual Channel support for use with computer models with 3rd Generation Intel Core processors DDR3L...

Страница 12: ...ystems 4096 MB total system memory 4096 MB 1 or 2048 2 2048 MB total system memory 2048 MB 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Serial mSATA HP 3D Drive Guard support Intel Smart Response Technology support for use with computer models with Intel Core processors Supports the following single hard drive configurations 1 TB 5400 rpm 9 5 mm 75...

Страница 13: ...kers Supports Microsoft Premium requirements HP TrueVision HD camera fixed no tilt with activity LED USB 2 0 M JPEG 1280 x 720 by 30 frames per second Ethernet Integrated 10 100 network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Support for Intel Wireless Display Support for the following W...

Страница 14: ...90R 802 11 b g n 1 1 WiFi select models only External media card HP Multi Format Digital Media Reader slot with push push technology supporting the following digital card formats Secure Digital SD Memory Card Secure Digital High Capacity SDHC Memory Card Secure Digital Extended Capacity SDXC Memory Card MultiMediaCard MMC Internal media cards One half size Mini Card slot for WLAN One full size min...

Страница 15: ...keypad 1 5 mm travel distance TouchPad with two buttons Multitouch gesture support enabled as default Taps enabled by default Supports edge swipe gestures Power requirem ents AC adapter 65 W RC V AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector 1 m length Battery 4 cell 37 Whr 2 55 Ah Li ion battery Supports fast charge Security Security cable sl...

Страница 16: ... Intel HM77 Discrete Internal graphics UMA computer model with TouchSma rt Switchable discrete graphics computer model with TouchSma rt Ubuntu Linux Serviceab ility End user replaceable parts Keyboard AC Adapter Battery 8 Chapter 1 Product description ...

Страница 17: ...factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Hard drive light Blinking white The hard drive is being accessed Author note Delete the second bullet if HP 3D DriveGuard is not supported Is HP 3D really still supported Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Digital Media Slot Reads data from and writes data to digital memory card such...

Страница 18: ...The AC adapter is connected and the battery is charging Off The computer is using DC power 9 Power connector Connects an AC adapter Left side Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool inter...

Страница 19: ...al safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Display Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area...

Страница 20: ...tennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region 12 Chapter 2 External component identification ...

Страница 21: ... 2 TouchPad on off button not supported on Ubuntu Linux Turns the TouchPad on or off 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 13 ...

Страница 22: ...rgy saving mode that uses the least amount of power 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light White Caps lock is on which switches the keys to all capital letters 5 TouchPad light Amber Th...

Страница 23: ...ng and holding the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume ...

Страница 24: ...hor note have no information on this key combo yet 3 Operating system key For Windows computer models returns you to the Start screen from an open app or the Desktop NOTE Pressing the operating system logo key again will return you to the previous screen For Linux systems displays the operating system menu 4 Action keys Execute frequently used system functions 5 Applications key Displays a shortcu...

Страница 25: ...eys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key Bottom Component Description 1 Battery ...

Страница 26: ...l components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay 18 Chapter 2 External component identification ...

Страница 27: ... is the model name for the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the c...

Страница 28: ...Computer major components Item Component Spare part number 1 39 6 cm 15 0 in high definition HD WLED SVA BrightView TouchSmart slim display assembly 709171 001 20 Chapter 3 Illustrated parts catalog ...

Страница 29: ...Regions 701684 DH1 For use in Portugal 701684 131 For use in Saudi Arabia 701684 171 For use in South Korea 701684 AD1 For use in Spain 701684 071 For use in Taiwan 701684 AB1 For use in Thailand 701684 281 For use in Turkey 701684 141 For use in the United Kingdom 701684 031 For use in the United States 701684 001 For use in Italy 701684 061 For use in Greece 701684 151 For use in Hungary 701684 ...

Страница 30: ...hSmart models For Windows 8 Professional 701696 601 For Windows 8 Standard 701696 501 For FreeDOS 1 0 or Ubuntu Linux 701696 001 For use with computer models with HM77 chipsets and i3 3227U processors For Windows 8 Professional 712795 601 For Windows 8 Standard 712795 501 For FreeDOS 1 0 or Ubuntu Linux 712795 001 For use with computer models with HM77 chipsets and i3 2377M processors For Windows ...

Страница 31: ...puter models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory For Windows 8 Professional 718970 601 For Windows 8 Standard 718970 501 For FreeDOS 1 0 or Ubuntu Linux 718970 001 For use with computer models with HM77 chipsets and i3 3227U processors for use with TouchSmart models For Windows 8 Professional 725068 601 For Windows 8 Standard 725068 501 For FreeDOS 1 0 or Ubun...

Страница 32: ...DOS 1 0 or Ubuntu Linux 712799 001 For use with computer models with HM77 chipsets i3 3227U processors and 1 GB of dedicated video memory For Windows 8 Professional 712798 601 For Windows 8 Standard 712798 501 For FreeDOS 1 0 or Ubuntu Linux 712798 001 For use with computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory For Windows 8 Professional 718971 601 For Wi...

Страница 33: ...upported on Ubuntu Linux 717579 001 10 RTC battery 697917 001 11 Hard drive SATA does not include hard drive bumpers bracket or cable 9 5 mm 0 37 in x 6 35 cm 2 50 in 1 TB 5400 rpm 676521 005 750 GB 7200 rpm 633252 005 750 GB 5400 rpm 634250 005 640 GB 5400 rpm 669300 005 500 GB 7200 rpm 634925 005 9 5 mm 0 37 in x 6 35 cm 2 50 in 500 GB 5400 rpm 669299 005 300 GB 5400 rpm 622643 005 Hard Drive Ha...

Страница 34: ...o2 Ralink RT5390R 802 11 b g n 1 1 WiFi select models only 691415 005 13 Platform Controller Hub PCH heat sink 699248 001 14 Speaker assembly includes left and right speakers and cable 701690 001 15 Battery 4 cell 37 Whr 2 55 Ah 695192 001 16 Fan 697914 001 17 RJ 45 cover 703075 001 18 Power connector 701682 001 19 USB board includes cable and audio out audio in jack 701687 001 20 Base enclosure 7...

Страница 35: ...VA BrightView display panel 701688 001 4 Webcam microphone module 707767 001 5 Antenna Kit includes left and right wireless antenna cables and transceivers 701676 001 6 Display Panel Cable Kit includes display panel cable and webcam microphone module cable 701681 001 7 Display enclosure back cover Ruby red 701677 001 Sparkling black 701678 001 Winter blue 709169 001 Display assembly subcomponents ...

Страница 36: ...and Singapore 490371 031 For use in Denmark 490371 081 For use in Switzerland 490371 111 For use in Africa 490371 AR1 For use in South Africa 490371 BB1 For use in Italy 490371 061 Optional external optical drive not illustrated includes bezel and bracket select models only DVD RW Super Multi Double Layer Combination Drive 659940 001 Blueray DVD RW Super Multi Double Layer Combination external dri...

Страница 37: ...ack 3 pin 1 83 m 490371 D61 Power cord for use in India black 3 pin 1 83 m 622643 005 320 GB 5400 rpm hard drive 9 5 mm 0 37 in 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 633252 005 750 GB 7200 rpm hard drive 9 5 mm 0 37 in 6 35 cm 2 50 in SATA does not include hard drive bumpers bracket or cable 634250 005 750 GB 5400 rpm hard drive 9 5 mm 0 37 in 6 35 cm 2 50 in SA...

Страница 38: ...only 693374 005 8 GB memory PC3L 12800 1600Mhz SHARED 693715 001 65 W RC V AC adapter 695192 001 4 cell 37 Whr 2 55 Ah Li ion battery 697906 001 Rubber Feet Kit includes 4 rubber feet 697914 001 Fan 697915 001 Heat sink for use with computer models with a graphics subsystem with UMA video memory includes replacement thermal material 697916 001 Heat sink for use with computer models with a graphics...

Страница 39: ...ria includes cable 701684 271 Keyboard with black finish for use in Romania includes cable 701684 281 Keyboard with black finish for use in Thailand includes cable 701684 291 Keyboard with black finish for use in Japan includes cable 701684 A41 Keyboard with black finish for use in Belgium includes cable 701684 AB1 Keyboard with black finish for use in Taiwan includes cable 701684 AD1 Keyboard wit...

Страница 40: ...ipped with UMA memory an HM77 chipset an i3 2377M processor and Windows 8 Standard 701697 601 For use only with computer models equipped with UMA memory an HM77 chipset an i3 2377M processor and Windows 8 Professional 701699 001 For use only with computer models equipped with Discrete Graphics video memory an HM77 chipset an i3 3217U processor 1 GB of dedicated video memory and FreeDOS 1 0 701699 ...

Страница 41: ...M70 chipsets and Pentium 2117U for FreeDOS 1 0 or Ubuntu Linux 712793 501 Processor for use with computer models with HM70 chipsets and Pentium 2117U for use with Windows 8 Standard 712793 601 Processor for use with computer models with HM70 chipsets and Pentium 2117U for use with Windows 8 Professional 712794 001 Processor for use with computer models with HM77 chipsets and i5 3337U for FreeDOS 1...

Страница 42: ...dedicated video memory for FreeDOS 1 0 or Ubuntu Linux 718971 501 Processor for use with discrete computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Standard 718971 601 Processor for use with discrete computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory for Windows 8 Professional 723303 001 Top cover with Tou...

Страница 43: ...ls with 630M chipsets I3 3337U processors and 1 GB of dedicated video memory for Windows 8 Standard 725070 601 Processor for use with discrete touch screen computer models with 630M chipsets I3 3337U processors and 1 GB of dedicated video memory for Windows 8 Professional 725071 001 Processor for use with UMA touch screen computer models with HM77 chipsets I5 2375M processors and 1 GB of dedicated...

Страница 44: ...s Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic part...

Страница 45: ...aces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a ...

Страница 46: ...following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from p...

Страница 47: ...nd and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive f...

Страница 48: ...ended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductiv...

Страница 49: ...the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Product part number This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model descrip...

Страница 50: ...attery release lock 1 far enough that it rests in the unlocked position 3 Slide the battery release latch 2 to release the battery 4 Slide the battery 3 from the middle to remove it from the computer To insert the battery reverse these procedures NOTE The battery release latch will automatically lock into place Reset the battery release lock to the locked position Remove the battery To insert the ...

Страница 51: ...2 Reset the battery release lock 2 to the locked position Component replacement procedures 43 ...

Страница 52: ...anel NOTE These procedures are for replacing the display panel for HP Pavilion Sleekbook and HP Pavilion Ultrabook models Description Spare part number Display bezel 701680 001 39 6 cm 15 0 in HD WLED SVA BrightView flat display panel 701688 001 Display cable 701681 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement 44 Chapter 4 Removal an...

Страница 53: ...4 Remove the battery see Battery on page 42 NOTE To replace the entire display assembly additional steps are required see Display Assembly on page 83 Remove the panel 1 Remove the plastic screw covers 1 and the two Phillips screws 2 that secure the display bezel to the display assembly 2 Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel u...

Страница 54: ...e display panel 5 Move the panel toward the keyboard 1 NOTE Support the display panel as you lean the panel forward 6 Release the adhesive support strip 2 that secures the display panel cable connector to the display panel 46 Chapter 4 Removal and replacement procedures ...

Страница 55: ... For use in Canada 701684 DB1 For use in France 701684 051 For use in Germany 701684 041 For use internationally 701684 B31 For use in Israel 701684 BB1 For use in Japan 701684 291 For use in Latin America 701684 161 For use in Nordic countries 701684 DH1 For use in Portugal 701684 131 For use in Saudi Arabia 701684 171 For use in Spain 701684 071 For use in South Korea 701684 AD1 For use in Taiwa...

Страница 56: ...r use in Slovenia 701684 BA1 For use in Switzerland 701684 BG1 For use in the Czech Republic 701684 FL1 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the keyboard follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugg...

Страница 57: ...ight side up with the front toward you Open the display and stand the computer on its right side Insert a thin tool through the keyboard access hole The keyboard icon indicates the keyboard access hole Push firmly on the bottom of the keyboard until it disengages from the computer Component replacement procedures 49 ...

Страница 58: ...ide up with the front toward you and open the display 4 Gently slide your finger along the top edge of the keyboard to release the keyboard clips Lift up on the rear of the keyboard 50 Chapter 4 Removal and replacement procedures ...

Страница 59: ...Top cover NOTE The top cover spare part kit includes the TouchPad support TouchPad board and TouchPad cable Description Spare part number Ruby red top cover 701703 001 Sparkling black top cover 701704 001 Sparkling black top cover for TouchSmart models 723303 001 Winter Blue top cover 709177 001 TouchPad button board 701685 001 IMPORTANT Make special note of each screw and screw lock size and loca...

Страница 60: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 Remove the top cover 1 Remove the five Phillips screws that secure the top cover to the base enclosure 52 Chapter 4 Removal and replacement procedures ...

Страница 61: ...ble 1 and the TouchPad cable 2 3 Close the display and turn the computer upside down 4 Remove the eight Phillips screws from the bottom of the computer 5 Turn the computer over and open the display Component replacement procedures 53 ...

Страница 62: ...es cable 701686 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter f...

Страница 63: ...s screw 1 and tape that secure the power button board to the top cover 3 Release the clips lift the power button board 2 and carefully slide the power button cable out from the guides 3 to remove the power button board Reverse this procedure to install the power button board Component replacement procedures 55 ...

Страница 64: ... and hard drive bracket and screws 701945 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unpluggin...

Страница 65: ...f the hard drive from the computer NOTE If it is necessary to replace the hard drive cable see System board on page 63 2 Remove the two Phillips screws 1 Lift the hard drive 2 to remove and disconnect the hard drive cable 3 Component replacement procedures 57 ...

Страница 66: ...3 Remove the four Phillips screws 1 and then remove the bracket 2 from the hard drive To install a hard drive reverse the removal procedure 58 Chapter 4 Removal and replacement procedures ...

Страница 67: ...t unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 Remove the USB board NOTE One side of the USB cable lays across the hard drive It is disconnected during the har...

Страница 68: ...h screw and screw lock size and location during removal and replacement CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality...

Страница 69: ...NOTE The 1 black WLAN antenna cable is connected to the WLAN module 1 Main terminal The 2 white WLAN antenna cable is connected to the WLAN module 2 Aux terminal 2 Remove the Phillips screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 61 ...

Страница 70: ... incorrect installation into the WLAN module socket NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 62 Chapter 4 Removal and replacement procedures ...

Страница 71: ...use with TouchSmart models For Windows 8 Professional 725071 601 For Windows 8 Standard 725071 501 For FreeDOS 1 0 or Ubuntu Linux 725071 001 For use with computer models with HM77 chipsets and i3 2375M processors For Windows 8 Professional 718970 601 For Windows 8 Standard 718970 501 For FreeDOS 1 0 or Ubuntu Linux 718970 001 For use with computer models with HM77 chipsets and i3 3217U processors...

Страница 72: ...rocessors For Windows 8 Professional 703714 601 For Windows 8 Standard 703714 501 For FreeDOS 1 0 or Ubuntu Linux 703714 001 For use with computer models with HM77 chipsets and i5 3337U processors For Windows 8 Professional 712794 601 For Windows 8 Standard 712794 501 For FreeDOS 1 0 or Ubuntu Linux 712794 001 For use with computer models with Intel processors and discrete switchable graphics For ...

Страница 73: ...ndard 725069 501 For FreeDOS 1 0 or Ubuntu Linux 725069 001 For use with computer models with HM77 chipsets i5 3337U processors and 2 GB of dedicated video memory For Windows 8 Professional 712799 601 For Windows 8 Standard 712799 501 For FreeDOS 1 0 or Ubuntu Linux 712799 001 For use with computer models with HM77 chipsets i3 2375M processors and 1 GB of dedicated video memory For Windows 8 Profe...

Страница 74: ...page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 After removing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 69 RTC battery see RTC battery on page...

Страница 75: ... Display panel cable 2 Speaker cable 3 Fan power connector 2 Remove the power connector bracket Phillips screw 1 and remove the power connector bracket 2 3 Remove the two Phillips screws 3 that secure the system board to the base enclosure 4 Lift the left side of the system board 1 until it rests at an angle Component replacement procedures 67 ...

Страница 76: ...onnect the power connector cable 3 7 Remove the hard drive cable a Turn the system board upside down with the front toward you b Disconnect the hard drive cable from the system board Reverse this procedure to install the system board 68 Chapter 4 Removal and replacement procedures ...

Страница 77: ... these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the har...

Страница 78: ...ponents on the memory module CAUTION To protect a memory module after removal place it in an electrostatic safe container To replace the memory module 1 Align the notched edge of the replacement memory module with the tab in the memory module slot and then press the module 1 into the slot at a 45 degree angle until it is firmly seated 70 Chapter 4 Removal and replacement procedures ...

Страница 79: ...2 until the side retention clips snap back into place 3 Reverse the previous removal steps to replace the following items System board WLAN USB board Hard drive Top cover Keyboard Battery Any external devices and the AC adapter Component replacement procedures 71 ...

Страница 80: ...mputer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 Remove the RTC battery 1 Turn the system board...

Страница 81: ...Reverse this procedure to install the RTC battery Component replacement procedures 73 ...

Страница 82: ...omputer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page...

Страница 83: ...A solid state drive 2 NOTE The drive tilts up to remove The drive also has a notch that you line up to ensure it is installed correctly Reverse this procedure to install the mSATA drive onto a replacement system board Component replacement procedures 75 ...

Страница 84: ...let and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page...

Страница 85: ...ter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page ...

Страница 86: ...sen all of the captive screws 1 and 2 and then lift the switchable discrete graphics heat sink 3 from the system board CAUTION To prevent damage to the cooling tubes do not lift the assembly by the cooling tubes The tubes bend easily 78 Chapter 4 Removal and replacement procedures ...

Страница 87: ...e captive screws 1 and lift the UMA graphics heat sink 2 from the system board d Thoroughly clean the thermal connections 1 on the system board and the heat sink 2 before replacing a heat sink onto a system board 3 Reverse this procedure to replace the heat sink Replace the thermal material that ships with the replacement heat sink Component replacement procedures 79 ...

Страница 88: ...unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN module on page 60 10 Remove the system board see System board on page 63 To remove...

Страница 89: ...r from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard drive on page 56 8 Remove the USB board see USB board Audio jack on page 59 9 Remove the WLAN see WLAN...

Страница 90: ...ut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the keyboard see Keyboard on page 47 6 Remove the top cover see Top cover on page 51 7 Remove the hard drive see Hard ...

Страница 91: ...emoval and replacement Before removing the display assembly follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the display panel see Display panel...

Страница 92: ...rom the display hinges 1 and lift the display assembly 2 Reverse this procedure to reinstall the display assembly For instructions on removing the display assembly components for a TouchSmart Display continue to the next section Display assembly components Description Spare part number Antenna Kit includes left and right wireless antenna cables and transceivers 701676 001 Display Panel Cable Kit i...

Страница 93: ...67 001 1 If it is necessary to replace the webcam microphone module a Detach and release the webcam microphone module as far as the webcam microphone module cable allows The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone cable 1 from the webcam microphone module c Remove the webcam microphone module 2 Component replacement pr...

Страница 94: ... 3 to remove them 3 If it is necessary to replace the display panel cable a Gently remove the cable from the routing clips 1 b Detach and release the WLAN module the WLAN module is attached to the display enclosure with double sided tape and remove the cables 2 86 Chapter 4 Removal and replacement procedures ...

Страница 95: ... 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4...

Страница 96: ...e power connector NOTE The power connector screw and bracket were removed during the process to remove the system board 1 Release the power connector 1 2 Lift out the power connector 2 to remove it from the base enclosure Reverse these procedures to replace the power connector 88 Chapter 4 Removal and replacement procedures ...

Страница 97: ...ng properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BI...

Страница 98: ...d this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult ...

Страница 99: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 91 ...

Страница 100: ... Menu is displayed press f10 Using Setup Utility Changing the language of Setup Utility 1 Start Setup Utility 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the arrow keys to select a language and then press enter 4 When a confirmation prompt with your language selected is displayed press enter 5 To save your change and exit Setup Utility use the arrow keys...

Страница 101: ... enter The Setup Utility factory settings take effect when the computer restarts NOTE Your password security and language settings are not changed when you restore the factory settings Exiting Setup Utility To exit Setup Utility and save your changes from the current session If the Setup Utility menus are not visible press esc to return to the menu display Then use the arrow keys to select Exit Ex...

Страница 102: ...omputer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Access the page on the HP website that provides software for your computer 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS versi...

Страница 103: ...n on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 95 ...

Страница 104: ...0 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 ...

Страница 105: ...in Height 21 cm 7 72 in Diagonal 39 8 cm 15 67 in Number of colors Up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Backlight WLED Total power consumption 3 46 W max Viewing angle 65 horizontal 50 vertical typical 39 6 15 6 in TouchSmart display specifications 97 ...

Страница 106: ...0 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm and 7 0 mm 9 5 mm and 7 0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB sec 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security ATA security Seek times typical read including set...

Страница 107: ...nd 5400 rpm 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Hard drive specifications 99 ...

Страница 108: ...re is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options System Re...

Страница 109: ...e recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a...

Страница 110: ... the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore t...

Страница 111: ...y Manager on page 105 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 105 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more informatio...

Страница 112: ...Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before yo...

Страница 113: ...talled at the factory The HP Recovery partition allows Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager...

Страница 114: ...restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 106 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer ...

Страница 115: ... image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 101 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 107 ...

Страница 116: ...te the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beg...

Страница 117: ...using the restore DVD NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery 1 If possible back up all personal files 2 Shut down the computer 3 Be sure the restore DVD or USB device is connected to the computer 4 Restart the computer 5 Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions NOTE If you are unable to boot start...

Страница 118: ...ord into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be resto...

Страница 119: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Страница 120: ...Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 112 Chapter 10 Power cord set requi...

Страница 121: ...or size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval n...

Страница 122: ...sehold waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at www hp com recycle 114 Chapter 11 Recycling ...

Страница 123: ...omputer specifications 96 connector power 10 connectors service considerations 36 counterweight spare part number 28 34 D default settings restoring 93 deleted files restoring 102 Digital Media Slot identifying 9 display assembly removal 83 spare part numbers 21 83 subcomponents 27 display bezel spare part number 27 30 44 46 display enclosure spare part numbers 27 84 Display Hinge Kit spare part n...

Страница 124: ...le product description 3 removal 69 spare part numbers 25 29 30 69 microphone product description 5 minimized image creating 105 minimized image recovery 105 model name 1 mSATA solid state drive removal 74 spare part number 30 74 spare part numbers 34 mute light identifying 14 N network jack identifying 10 num lock key identifying 17 O operating system key identifying 16 operating system product d...

Страница 125: ...parts 36 service label 19 41 serviceability product description 8 Setup Utility changing the language 92 displaying system information 93 exiting 93 navigating 92 restoring default settings 93 selecting 92 starting 92 slots Digital Media 9 security cable 10 Speaker assembly spare part number 26 32 speaker assembly removal 81 spare part number 81 Speaker Kit spare part number 26 81 Speaker Kit spar...

Страница 126: ...all option 104 reset 104 restoring files 102 system restore point 101 102 Windows applications key identifying 16 Windows key identifying 16 wireless antenna removal 87 spare part number 27 30 87 wireless light 14 wireless product description 5 WLAN antennas identifying 11 WLAN module removal 60 86 spare part numbers 25 26 30 60 workstation guidelines 39 118 Index ...

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