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Troubleshooting Your Computer

Troubleshooting Techniques

44 Startup

Guide

Troubleshooting Techniques

This section contains solutions to a few basic problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

•

See the troubleshooting chapter in the online

Reference Guide

for a more complete

list of troubleshooting suggestions.

•

Click Start, Help, and use the Windows Troubleshooters.

•

See the Microsoft Windows manual shipped with the computer.

•

See the HP Notes in the online HP Library for updated information (for Windows
ME, click Start, Help, Your HP Notebook).

•

Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).

•

Test your computer by running the DiagTools test program. See “Testing the
Hardware” on page 48.

•

Contact your dealer or Hewlett-Packard—see “To contact the HP Customer Care
Center” on page 54. Please have your computer with you when you call.

Display Problems

If the computer is on, but the screen is blank

•

Move the mouse or pointing stick, or tap the touch pad. This will wake the display if
it is in Display-off mode.

•

Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)

•

If the computer is cold, allow it to warm up.

If the screen is difficult to read

•

Try setting the display resolution to its default setting of 1024×768 or 1400 × 1050:
click Start, Settings, Control Panel, Display, Settings.

Содержание Pavilion N6 Series

Страница 1: ...HP Notebook PC Startup Guide ...

Страница 2: ... of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product ma...

Страница 3: ... the use of the software Use Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law Copies and Adaptations Customer may make copies or adaptations of the software a for archival purposes or b when copying or adaptation is an essential s...

Страница 4: ...ny of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice Updates And Upgrades Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement Export Clause Customer agrees not to export or re export the software or...

Страница 5: ...ur Computer 21 Operating Your Computer 22 To start and stop the computer 22 To reset the computer 23 To use the pointing devices 24 To use the Fn hot keys 25 Working in Comfort with a Notebook PC 26 Traveling with Your Computer 29 Using Battery Power 30 To check battery status 30 To respond to a low battery warning 31 Making Connections 33 Using Plug In Modules 34 To install hot swap support 34 To...

Страница 6: ...g Software 50 To recover the factory installation of your hard disk 50 Support and Service 53 Getting Assistance for Your Computer 54 To get help from the web 54 To contact the HP Customer Care Center 54 To receive repair service 56 To prepare your computer for shipment 57 Hewlett Packard Limited Warranty Statement 58 Specifications and Regulatory Information 61 Hardware Specifications 62 Safety I...

Страница 7: ...Startup Guide 7 Introducing the Notebook Computer ...

Страница 8: ...er Volume controls are located within easy reach on the computer s right side and the audio off button and light let you cut off all sound quickly when needed All cable connectors are near the back of the computer keeping cables away from your working area This manual shows how to set up and operate your computer as well as what to do if you run into trouble What s in the Box HP notebook PC Main b...

Страница 9: ...ices including backup e mail and fax transfer North America English only VirusScan Protects your computer from potentially harmful files Adobe Acrobat Reader Allows you to read documents in Acrobat format frequently used on the Internet MusicMatch Jukebox Lets you download organize encode and play MP3 files Windows ME and 98 only Microsoft Works Provides word processor spreadsheet calendar and mor...

Страница 10: ... Library For Windows ME click Start Help Your HP Notebook HP Reference Guide Online HP Notes For late breaking information available after the manuals were completed see the HP Notes in the online HP Library or on the Recovery CD in hp Library For Windows ME click Start Help Your HP Notebook HP Notes Microsoft Windows manual This is shipped with your computer and contains information about using t...

Страница 11: ...and scroll button 6 Touch pad pointing device 7 Click buttons 8 Main status lights left to right power mode hard disk activity charging status for main battery and charging status for secondary battery 9 Module eject latch 10 System off switch 11 Audio off button and audio off light 12 Infrared port below the volume control 13 Volume control 14 Audio jacks left to right audio out headphones extern...

Страница 12: ... certain models 20 LAN port on certain models 21 PC Card and CardBus slots upper and lower 22 Hard disk drive 23 Main battery latch 24 Main battery 25 Plug in module bay Can contain a CD ROM or DVD drive floppy disk drive secondary battery or other plug in module 26 Mini PCI cover no user parts inside 27 RAM cover ...

Страница 13: ...Parallel port LPT1 Use this port for a parallel printer or other parallel device or to connect the floppy disk drive externally 30 Docking port 31 PS 2 keyboard or PS 2 mouse port supports Y adapter 32 Serial port COM1 Use this port for a serial mouse modem printer or other serial device 33 External monitor port 34 ac adapter jack ...

Страница 14: ... in Hibernate mode Red light computer failed when resuming and must be reset 2 Hard disk drive activity Green computer is accessing the hard disk drive 3 Main battery status Green The ac adapter is connected and the battery is fully charged Amber The ac adapter is connected and the battery is charging Red The ac adapter is connected and the battery is missing or has a fault Off The ac adapter is n...

Страница 15: ...board indicate the states of the keyboard locks 1 Caps Lock Caps Lock is active 2 Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad 3 Keypad Lock The embedded keypad is active Fn F8 Num Lock must also be on for the numeric keys otherwise cursor control is active 4 Scroll Lock Scroll Lock is active ...

Страница 16: ... mouse This can reduce the risk of ergonomic injury See Working in Comfort in the online HP Library for Windows ME click Start Help Your HP Notebook When you set up your computer for the first time you ll need to install and charge the battery connect the ac adapter turn on the computer and run the Windows setup program Step 1 Install the battery WARNING Do not mutilate or puncture batteries Do no...

Страница 17: ...Introducing the Notebook Computer Setting Up Your Computer Startup Guide 17 To remove the battery Slide the battery s release latch then lift the battery out of its compartment ...

Страница 18: ...our computer or other approved adapter Using any other ac adapter could damage the computer and may void your warranty see the warranty statement in this manual Plug in the ac adapter and connect it to the ac adapter jack on the back of the computer The computer s battery then starts charging While the battery is charging you can continue with step 3 ...

Страница 19: ... blue sleep button above the keyboard The computer then boots up and Windows starts automatically Hint If your computer does not turn on when operating on battery power the battery may be out of power Plug in the ac adapter and press the blue sleep button again Leave the ac adapter plugged in for at least an hour ...

Страница 20: ...e Setup program finishes the Windows welcome screen appears The welcome screen gives you the option to register your computer Registering is free and fast and it ensures you will receive quicker more personalized support from Hewlett Packard To register by modem connect a phone line to the modem port or if your model has no built in modem to a modem you connect then click the Register button in th...

Страница 21: ...Startup Guide 21 Using Your Computer ...

Страница 22: ...ay Instant On Standby mode Saves significant power Turns off the display and other components Maintains current session in RAM Restarts quickly Restores network connections Press blue sleep button or click Start Suspend Windows 95 or Start Shutdown Standby Windows ME 98 or 2000 or allow timeout Press the blue sleep button to display your current session Instant On Hibernate mode Saves maximum powe...

Страница 23: ...as the temporary boot device To reset the computer Occasionally you may find that Windows or the computer has stopped responding and will not let you turn the computer off If this happens try the following in the order listed 1 If possible shut down Windows press CTRL ALT DEL then click Shut Down 2 Slide and hold the power button for 4 seconds until the display shuts down then press the blue sleep...

Страница 24: ...ands in a normal typing position 2 Pointing stick With your index finger press the pointing stick in the direction you want the pointer to move Touch pad Move a thumb or finger across the touch pad in the direction you want the pointer to move 3 Use the left and right click buttons which function like the left and right buttons on a mouse to make your selection To open an application move the poin...

Страница 25: ...ess the appropriate second key then release both keys This hot key Does this Fn F1 Decreases the display brightness Fn F2 Increases the display brightness Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Audio mute Fn F8 Toggles the built in keypad on and off Does not affect an external keyboard If Num Lock is on then the numeric functions are act...

Страница 26: ...uipment is available in Working in Comfort which is preloaded on the hard disk in the HP Library for Windows ME click Start Help Your HP Notebook and available on the Recovery CD in hp Library as well as at www hp com ergo Your Mobile Work Environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provid...

Страница 27: ...es not have a built in palm rest you can use a rolled up towel Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize stra...

Страница 28: ......

Страница 29: ...Startup Guide 29 Traveling with Your Computer ...

Страница 30: ...he Windows taskbar includes a power icon that provides detailed battery status information The icon looks like a battery when ac is not connected Place the pointer over the power icon to display the remaining battery charge This value is shown as either a percentage of charge remaining or as time remaining Double click the power icon to open the Battery Meter window From the Windows Control Panel ...

Страница 31: ...in a short time the computer goes into Hibernate mode Once the computer enters Hibernate mode you won t be able to turn it on again until you restore power by doing one of the following Replace the battery with a charged one See Step 1 Install the battery on page 16 Plug in the ac adapter See Step 2 Connect ac power on page 18 Install a charged secondary battery in the plug in module bay Note If y...

Страница 32: ......

Страница 33: ...Startup Guide 33 Making Connections ...

Страница 34: ...depending on the model or about connecting PC Cards or external devices see the chapter titled Making Connections in the online Reference Guide See the same online manual for modem AT commands To install hot swap support If your computer uses Windows ME 95 or 98 it also includes hot swap software that lets you swap most modules in the computer s plug in bay without needing to shut down and reboot ...

Страница 35: ...s this could damage its internal mechanisms Do not touch the metallic pins on the computer s connectors module connectors or cable connectors Static electricity can damage internal components 1 Close all files that are open from the plug in module 2 Windows ME If the BayManager icon is present in the taskbar right click the icon then click Remove Swap Bay Device When prompted remove the module if ...

Страница 36: ...omputer 4 Grasp the module and pull it out 5 Slide the new plug in module into the computer until it clicks into place 6 For Windows ME click OK to close the BayManager window If you have a CD ROM drive or other module in the module bay you can connect the floppy disk drive to the parallel port See Using Plug In Modules in the online Reference Guide ...

Страница 37: ...Startup Guide 37 Configuring and Expanding Your Computer ...

Страница 38: ...hen the HP logo appears press F2 to enter BIOS Setup 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate Press the LEFT and RIGHT arrow keys to move among menus Press the UP and DOWN arrow keys to move among parameters in a menu Press F5 or F6 to move through values for the current parameter or press ENTER to change a setting 4 After you select the ...

Страница 39: ...driver for these steps CAUTION Your computer s chips are extremely sensitive to static electricity and can be permanently damaged by it Handle the RAM module only by its edges Before installing the memory module discharge your body s static electricity by touching the metal shielding around the connectors on the rear of the computer 1 Click Start Shut Down Shut down 2 Important Unplug the ac adapt...

Страница 40: ...Startup Guide 4 Insert the RAM board into the connector at about a 30 angle until it is fully inserted Then press down at both sides until both latches snap closed 5 Replace the cover 6 Insert the battery To remove the RAM board release the two latches at the sides of the board ...

Страница 41: ...sing then gently pull the hard drive out of the computer 4 Gently slide the new drive into the hard drive compartment Press firmly to make sure the connector seats properly 5 Slide the cover down into place so the retainer tab engages the casing and reinstall both hard drive screws Important If you are installing a new hard disk drive you should create a Hibernate partition on the drive before loa...

Страница 42: ......

Страница 43: ...Startup Guide 43 Troubleshooting Your Computer ...

Страница 44: ... HP Notebook Find technical tips and software updates for the computer at the HP Customer Care Web site www hp com go support Test your computer by running the DiagTools test program See Testing the Hardware on page 48 Contact your dealer or Hewlett Packard see To contact the HP Customer Care Center on page 54 Please have your computer with you when you call Display Problems If the computer is on ...

Страница 45: ...e Tools tab Run the VirusScan program See the chapter titled Using Your Computer in the online Reference Guide Test the hard disk drive with the DiagTools diagnostics See Testing the Hardware on page 48 If necessary you can format the hard disk and reinstall the original factory software See To recover the factory installation of your hard disk on page 50 Keyboard and Pointing Device Problems If t...

Страница 46: ...ter back on If nothing happens insert a straightened paper clip into the system off switch on the right side of the computer Then press the blue sleep button to turn the computer back on Power and Battery Problems If the computer turns off immediately after it turns on Battery power is probably extremely low Plug in the ac adapter or insert a charged battery If the computer keeps beeping The compu...

Страница 47: ...ghtened paper clip into the system off switch on the right side of the computer Then press the blue sleep button to turn it on If the computer still doesn t respond remove the battery and ac adapter remove any PC cards and undock the computer if docked Then plug in the ac adapter again and reset the computer using the system off switch If the computer won t boot from battery power Make sure the ba...

Страница 48: ...ic test 1 Click Start Shut Down Restart 2 When the HP logo appears press F10 to start the diagnostic test 3 Go through the first several screens 4 When the hardware detection finishes check the list of detected hardware Hint If a device is not detected or fails its test it might be configured incorrectly in the BIOS Setup utility You can confirm this by running BIOS Setup and checking the settings...

Страница 49: ... in all menus F10 Runs all marked tests 9 When you are finished running tests press ESC to exit the advanced tests 10 Optional Save the Support Ticket Press F4 to save system and test information in the Support Ticket log file 11 Exit Press F3 to exit and reboot 12 Optional Check the log The log file contains a list of all test results and errors Run C Dmi Hpdiags Hpsuppt exe to retrieve the log f...

Страница 50: ...disk Use the Recovery CD to reinstall the original factory software on your computer s hard disk You use the same process to create a larger Hibernate diagnostics partition on your hard disk Windows ME 95 or 98 only or to create a Hibernate diagnostics partition on a new hard disk CAUTION This procedure formats the computer s hard disk drive and erases all data on the disk After the hard disk is f...

Страница 51: ...ecommended partition size If you install the factory software the recovery process can take up to 10 minutes If you want to create the Hibernate diagnostics partition without installing the factory software click Advanced and select the option to not install the operating system 8 When prompted to reboot the computer press CTRL ALT DEL and follow any instructions that appear onscreen ...

Страница 52: ......

Страница 53: ...Startup Guide 53 Support and Service ...

Страница 54: ... the latest information about technical support including e mail and telephone support plus information about warranty and support programs www hp com notebooks To contact the HP Customer Care Center HP Customer Care Centers will assist you free of charge during the term of the warranty you are responsible for the telephone charges During the free assistance period HP will assist with questions ab...

Страница 55: ... Care Center check the HP Notebook website www hp com notebooks under Support for the most complete and current list of phone numbers If your HP notebook product is not normally sold by HP in the country of use you must call a Customer Care Center that supports your notebook model Currently service and support assistance is provided only in the following countries Pavilion N6000 series United Stat...

Страница 56: ... 69 69 United Kingdom 44 0 207 512 52 02 English international 44 0 171 512 52 02 Asia and Australia Australia 61 3 8877 8000 China 800 810 5959 Hong Kong 852 800 96 7729 India 91 11 682 6035 Indonesia 62 21 350 3408 Japan 81 3 3335 8333 Korea Seoul 82 2 3270 0700 outside Seoul 080 999 0700 Malaysia Penang 60 3 295 2566 outside Penang 03 295 2566 New Zealand 64 9 356 6640 Philippines 63 2 867 3551...

Страница 57: ...isk drive The hard disk may need to be replaced or reformatted while your computer is being repaired 2 Hewlett Packard cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards ac adapter and power cord Any removable media such as CDs DVDs or floppy disks Any plug in module not involved in the problem and not requested fo...

Страница 58: ...ime to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP s limited warranty is valid in any country or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter ...

Страница 59: ...ERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO TH...

Страница 60: ......

Страница 61: ...Startup Guide 61 Specifications and Regulatory Information ...

Страница 62: ...it PCI bus Graphics 14 1 or 15 0 inch XGA 1024 768 16M colors or SXGA 1400 1050 16M colors active matrix TFT display Zoomed Video support for lower PC Card slot 3D and OpenGL graphics support Celeron models ATI Mobility M graphics accelerator with 4 MB display RAM 2x AGP graphics capability Pentium III models ATI Mobility M1 graphics accelerator with 8 MB display RAM 2x AGP graphics capability Pow...

Страница 63: ... 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 X2 Bell 103 Bell 212A Synchronous transfer V 80 Compression V 42bis MNP5 Error correction V 42 MNP2 4 Fax Group 3 fax Class 1 V 17 V 27ter V 29 V 21 channel 2 Modem Only Models Ambit Data speed 56 Kbps V 90 maximum Fax speed 14 4 Kbps Class 1 and 2 Modulation V 21 V 22 V 22bis V 23 V 32 V 32bis V 34 V 90 Bell 103 Bell 2...

Страница 64: ...ntal Limits Operating temperature 5 to 35 C 41 to 95 F Operating humidity 20 to 90 percent RH 5 to 35 C Operating altitude up to 3000 m 10 000 ft at 25 C 77 F Storage temperature 20 to 50 C 4 to 122 F Major ICs CPU Intel Mobile Pentium III or Celeron processor South Bridge PIIX4M Display controller ATI Mobility M or M1 Audio controller ESS Maestro 3E and ESS ES1921 CardBus controller TI PCI 1420 K...

Страница 65: ...ords listed below To purchase a power cord including one for a country not listed below or a replacement ac adapter contact your local Hewlett Packard dealer or Sales and Service office Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 East and West Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 6314 Hong Kong Singapore United Kingd...

Страница 66: ...l object to touch the battery contacts Do not disassemble the battery There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not exp...

Страница 67: ...o not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not open the unit CLASS 1 LASER PRODUCT LASER KLASSE 1 LED Safety The infrared port located on the right side of the computer is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the following precautions...

Страница 68: ... the unlikely event that there is interference to radio or television reception which can be determined by removing the unit s batteries and ac adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s ac adapter to another power outlet Connections to Peripheral Devices To maintain compliance with FCC Ru...

Страница 69: ... limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du C...

Страница 70: ... internal software settings Contact your equipment supplier if it is necessary to use the equipment on a different telephone network For further product support contact Hewlett Packard see To contact the HP Customer Care Center on page 54 Japan Japan Telecommunications Approval JATE approval number A00 0143JP A99 0700JP Name of Equipment T18M038 00 3CN3AX556 Russia Продукт сертифицирован в системе...

Страница 71: ...000 4 4 1995 0 5kV Signal Lines 1kV Power Lines EN 61000 4 5 1995 EN 61000 4 6 1996 EN 61000 4 11 1994 ENV 50204 1995 Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC amended by 92 31 EEC 93 68 EEC and the R TTE Directive 1999 5 EC Annex II and carries the CE mar...

Страница 72: ...Specifications and Regulatory Information Regulatory Information 72 Startup Guide ...

Страница 73: ...inter 24 Customer Care Web site 10 D devices See Reference Guide temporary boot order 23 diagnostics running 48 DiagTools 48 display brightness 25 connecting external See Reference Guide port 12 13 troubleshooting 44 Display off mode 22 docking See Reference Guide docking port 12 13 dragging items 24 drives creating Hibernate partition 51 plug in modules 35 replacing hard disk 41 DVD drive install...

Страница 74: ...uide location 11 troubleshooting 45 using 24 port locations 12 13 power connecting ac 18 modes 22 saving See Reference Guide troubleshooting 46 power button location 11 resetting with 23 turning on and off 22 power cords 65 R RAM adding 39 rebooting after shutdown 22 temporary boot device 23 recovering original software 50 Recovery CD using 50 regulatory information 68 removing hard disk drive 41 ...

Страница 75: ...artup 47 turning off computer 22 turning on 19 U URLs 10 USB connecting See Reference Guide V VGA output 12 13 voltage requirements 65 volume control location 11 W warranty repair 57 Web sites 10 Windows documentation 10 reinstalling 50 setting up 20 ...

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