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13 Troubleshooting and support

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Troubleshooting

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Contacting customer support

Содержание Pavilion dv6-7000

Страница 1: ...User Guide ...

Страница 2: ...itional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Document Part Number 671383 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on thi...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...0 Lights 11 Buttons speakers and fingerprint reader select models only 12 Keys 14 Bottom 16 Labels 17 3 Connecting to a network 18 Connecting to a wireless network 18 Using the wireless controls 18 Using the wireless button 19 Using HP Connection Manager select models only 19 Using operating system controls 19 Using a WLAN 20 Using an Internet service provider 20 Setting up a WLAN 21 Configuring a...

Страница 6: ...A monitor or projector 29 Connecting an HDMI TV or monitor 30 Configuring audio settings with HDMI TV 31 Using Intel Wireless Display select models only 31 Managing your audio and video files 31 5 Using the keyboard and pointing devices 32 Using the keyboard 33 Using ALT GR key combinations 33 Using the action keys 33 Using the hot keys 35 Using the keypad 35 Using the integrated numeric keypad 35...

Страница 7: ...wn the computer 48 7 Managing and sharing information 49 Using a USB device 49 Connecting a USB device 49 Removing a USB device 50 Connecting a powered USB device 50 Inserting and removing digital storage cards 51 Using optical drives 52 Inserting an optical disc 53 Removing an optical disc 54 Sharing drives on the network 54 8 Maintaining your computer 55 Improving performance 55 Handling drives ...

Страница 8: ...s network 70 Backing up your software applications and information 70 Using an optional security cable lock 70 10 Using Setup Utility BIOS and System Diagnostics 71 Starting Setup Utility BIOS 71 Updating the BIOS 71 Determining the BIOS version 72 Downloading a BIOS update 72 Using System Diagnostics 73 11 Backing up restoring and recovering 74 Creating backups 74 Creating recovery media to recov...

Страница 9: ...c drive problems 84 Wireless connection problems 84 Cannot connect to a WLAN 85 Cannot connect to a preferred network 85 Current network security codes are unavailable 86 WLAN connection is very weak 86 Cannot connect to the wireless router 87 Network status icon is not displayed 87 Audio problems 87 Power management problems 88 Resolving a low battery level 88 Resolving a low battery level when e...

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Страница 11: ...Update or purchase antivirus software Learn more at Using antivirus software on page 68 Back up your hard drive by creating recovery discs or a recovery flash drive See Backing up restoring and recovering on page 74 Fun things to do You know you can watch a YouTube video on the computer But did you know that you can also connect your computer to a TV and watch the video on TV For more information ...

Страница 12: ...tant regulatory notices including proper battery disposal information Limited Warranty To access the warranty select Start Help and Support User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provi...

Страница 13: ...r a secondary hard drive To find out what software is included on your computer select Start All Programs Front Component Description Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Finding your hardware and software in...

Страница 14: ...dels the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 42 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard see Using HP 3D...

Страница 15: ...connected and the battery is charging Off The computer is using DC power 9 Power connector Connects an AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 5 ...

Страница 16: ...nect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 49 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stereo speakers headphones earbuds a headset or a television aud...

Страница 17: ...nt Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Rear 7 ...

Страница 18: ...eans of streaming video To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers 2 Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safe...

Страница 19: ...reaming video To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that...

Страница 20: ...hPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Страница 21: ...s enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 42 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are of...

Страница 22: ...utton briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security...

Страница 23: ...press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Se...

Страница 24: ...ovides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start Control Panel Hardware and Sound B...

Страница 25: ...al function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 8 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press ...

Страница 26: ...rior bass sound 5 Hard drive bay wireless compartment and memory module compartment The service door provides access to the hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or...

Страница 27: ...ows Product Key You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels Provide information about optional wireless devices and the app...

Страница 28: ...e shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relati...

Страница 29: ...ection Manager provides a central location for managing your wireless devices and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices Wireless local area network WLAN Wi Fi Bluetooth HP Connection Manager provides information and notifications on connection status power status subscriber identity module SIM details and SMS text ...

Страница 30: ...mputers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use the WLAN device in your computer you must connect to a WLAN infrastructure provided through a service provider or a public or corporate network Using an Internet service provider When you are setting up Internet access in your home you must establish an account with an Int...

Страница 31: ...ble provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any securi...

Страница 32: ...nect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devi...

Страница 33: ...quires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the co...

Страница 34: ...phones monitor projector TV and on select models high definition devices Here are some of the entertainment features on your computer Multimedia Features Component Description 1 Internal microphones 2 Record sound 2 HP TrueVision HD Webcam Records video captures still photographs allows you to video conference and chat online using streaming video To use the webcam select Start All Programs Commun...

Страница 35: ...eats Audio when pressed in combination with the b key 11 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices 12 Audio...

Страница 36: ...hance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to USB ports or the audio out jack on your computer or on a docking station To connect speakers to your computer follow the device manufacturer s instructions To connect high definition speakers to the computer see Configu...

Страница 37: ... microphone and record sound in a setting free of background noise Using Beats Audio Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Accessing Beats Audio Control Panel Beats Audio Control Panel allows you to view and manually control audio and bass settings To open Beats Audio Control Panel select Start Control Panel Hardware and Sound...

Страница 38: ...n your computer select Start Control Panel Hardware and Sound Sound Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to access a network To enhance your viewing enjoyment use one of the video ports on the computer to connect an external monitor projec...

Страница 39: ...rojector 1 Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown 2 Press f4 to alternate the screen image between 3 display states View the screen image on the computer View the screen image on the external device monitor or projector View the screen image simultaneously on both the computer and external device Each time you press f4 the display state changes...

Страница 40: ...to your computer 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 3 display states View the screen image on the computer View the screen image on the external device TV or monitor View the screen image simultaneously on both the computer and extern...

Страница 41: ...ick OK Using Intel Wireless Display select models only Intel Wireless Display allows you to transmit your computer content wirelessly to your TV by using an optional wireless TV adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To open Intel Wireless Display select Start All Programs Intel WiDi To enable Intel Wireless Display select Star...

Страница 42: ...tions to perform routine tasks simply In addition to the pointing devices such as a TouchPad included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer To customize pointing device settings button configuration click speed and pointer options select Start Control Panel and type mouse in the search box in the upper rig...

Страница 43: ...ns on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Sup...

Страница 44: ... audio CD a DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Decreases speaker volume incrementally as long as you hold down the key f10 Increases speaker volume incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is p...

Страница 45: ...Hardware and Sound Beats Audio Control Panel Using the keypad Using the integrated numeric keypad The computer includes an integrated numeric keypad and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the s...

Страница 46: ...n on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off button T...

Страница 47: ...reen pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using the TouchPad 37 ...

Страница 48: ...s are not supported in all programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures off or on 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn off or on 3 Click Apply and then click OK 38 Ch...

Страница 49: ...ss the TouchPad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together Using the TouchPad 39 ...

Страница 50: ... the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory by default Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled at the factory by default 40 Chapter ...

Страница 51: ...nly running on battery power and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 41 ...

Страница 52: ...ur work faster than when you exit Hibernation If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state the computer initiates Hibernation In the Hibernation state your work is saved to a hibernation file on the hard drive and the computer turns off CAUTION To reduce the risk of possible audio and video degradation loss...

Страница 53: ...k the arrow next to the Shut down button and then click Hibernate To exit Hibernation briefly press the power button The power lights turn on and the computer returns to the screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting password protection on wakeup To set the comp...

Страница 54: ... plan manages how the computer uses power and helps you conserve power and maximize performance The following power plans are available HP Recommended Automatically balances performance with energy conservation Power Saver Saves power by reducing system performance and screen brightness High Performance Favors performance but may use more energy You can also create your own power plan and customiz...

Страница 55: ...m HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information So before removing the battery save your work and initiate Hibernation or shut down the computer through Windows To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically re...

Страница 56: ...ea displays a low or critical battery notification NOTE For additional information about the power meter see Using the power meter on page 44 The computer takes the following actions for a critical battery level If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation If Hibernation is disabled and the computer is on or in the Sleep state the comput...

Страница 57: ...ter is connected to external power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external power under any of the following conditions WARNING Do not charge the computer battery...

Страница 58: ...y of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power button the recommended procedure is to use the ...

Страница 59: ...Some devices come with software that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 18 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you...

Страница 60: ...move a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off ...

Страница 61: ...ice has been detected and a menu of options displays To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow t...

Страница 62: ...capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the information is recorded on the disc it cannot be changed or erased it is permanent The DVDs can be used in DVD R drives DVD Re...

Страница 63: ...ut the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place NOTE If the tray is not fully accessible tilt the disc carefully as you remove it...

Страница 64: ...e 84 Sharing drives on the network You can access software and data and install applications by sharing drives connected to another computer in your network NOTE Some discs such as DVD movies and games may be copy protected and therefore unusable through DVD or CD drive sharing To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to sha...

Страница 65: ...wn the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive i...

Страница 66: ...er the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer NOTE For more information go to ...

Страница 67: ... the hard drive itself 5 Remove the 2 screws 1 from the hard drive bracket 6 Remove the hard drive bracket 2 from the hard drive 7 Disconnect the hard drive cable 3 from the hard drive To install a hard drive reverse this procedure NOTE When installing the second hard drive carefully insert the hard drive cable under the cable clips before connecting the hard drive cable Improving performance 57 ...

Страница 68: ...r Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take ...

Страница 69: ...electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replac...

Страница 70: ...the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both ...

Страница 71: ...9 Replace the service door 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer Improving performance 61 ...

Страница 72: ...age the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer NOTE When cleaning the cover of the computer ...

Страница 73: ...mage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suita...

Страница 74: ...PORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing...

Страница 75: ...types of passwords can be set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the follow...

Страница 76: ...er on password at the first password check before the Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NOTE The administra...

Страница 77: ...res a user name and password Set up protected accounts on the computer for multiple users For more information see the HP SimplePass software Help Registering fingerprints To register one or more fingerprints with HP SimplePass 1 Select Start All Programs Security and Protection HP SimplePass 2 Have you found your fingerprint sensor Click Yes 3 Are you ready to enroll Click Yes 4 Select a finger 5...

Страница 78: ...on abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can ...

Страница 79: ...un Windows Update as soon as possible after you set up your computer Select Start All Programs Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software ...

Страница 80: ...deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see...

Страница 81: ...and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versio...

Страница 82: ... not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other ide...

Страница 83: ...ystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the ...

Страница 84: ...add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive bec...

Страница 85: ...the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To reco...

Страница 86: ...and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal ...

Страница 87: ...am After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 Select Start Control Panel System a...

Страница 88: ... and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for mor...

Страница 89: ...ith a recovery partition 1 Access HP Recovery Manager in either of the following ways Select Start and type recovery in the search field Select Recovery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the scre...

Страница 90: ... options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 80 Chapter 11 Backing up restoring and recovering ...

Страница 91: ...rce supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 19 V dc 4 74 A 90 W 18 5 V dc 6 5 A 120 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W DC plug of external HP power supply NOTE...

Страница 92: ...95 F Nonoperating 20 C to 85 C 4 F to 185 F Relative humidity noncondensing Operating 5 to 95 5 to 95 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 15 240 m 50 ft to 50 000 ft 82 Chapter 12 Specifications ...

Страница 93: ...13 Troubleshooting and support Troubleshooting Contacting customer support 83 ...

Страница 94: ...isc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Wireless connection problems Some possible causes for wireless connection problems include the following Wireless device is not turned on Wireless device is not installed correctly or has been disabled Wireless device encountered interference from other devices Wireless device or router hardware has failed...

Страница 95: ...WLAN device is not properly installed For more information about troubleshooting WLANs see the website links provided in Help and Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information If entering a securi...

Страница 96: ...haring Center 2 In the left panel click Manage wireless networks A list showing the available WLANs is displayed If you are in a hotspot where several WLANs are active several will be displayed 3 Select the network in the list right click the network and then click Properties NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point ...

Страница 97: ... steps 1 Open your Internet browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloads and then type your computer model number in the search box 4 Press enter and then follow the on screen instructions NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Audio p...

Страница 98: ...uter Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged user replaceable battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Troubleshooting an AC adapter Test the AC adapter if the c...

Страница 99: ...ain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact customer support for information about obtaining a replacement AC power adapter Troubleshooting 89 ...

Страница 100: ...pport click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English Email HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center 90 Chapter 13 Trouble...

Страница 101: ...installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching ...

Страница 102: ...ns left TouchPad 10 36 optical drive eject 4 power 12 13 right TouchPad 10 36 C cables USB 50 caps lock light identifying 11 caring for your computer 62 Certificate of Authenticity label 17 checking audio functions 28 cleaning your computer 62 components bottom 16 display 8 front 3 left side 6 rear 7 right side 4 top 10 computer traveling 46 configuring audio for HDMI 31 connecting to a WLAN 22 co...

Страница 103: ...atch battery release 16 lights AC adapter 5 caps lock 11 fingerprint reader 11 hard drive 4 mute 11 optical drive 4 power 4 11 TouchPad 10 36 webcam 8 9 25 wireless 11 M maintenance Disk Cleanup 58 Disk Defragmenter 58 memory module inserting 60 removing 59 replacing 59 memory module compartment identifying 16 memory module service door removing 59 Microsoft Certificate of Authenticity label 17 mo...

Страница 104: ...traveling with the computer 17 46 63 Troubleshooting and support 83 troubleshooting AC adapter 88 troubleshooting audio functions 87 troubleshooting disc drive 84 troubleshooting low battery level 88 troubleshooting power management 88 troubleshooting wireless connection 84 turning off the computer 48 U unresponsive system 48 USB 2 0 ports identifying 4 25 USB 3 0 port identifying 6 25 USB 3 0 por...

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