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10 Using Setup Utility (BIOS) and System

Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), follow these steps:

1.

Turn on or restart the computer, and then press

esc

while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2.

Press

f10

to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE:

Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called

SoftPaqs

.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

Starting Setup Utility (BIOS)

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Содержание Pavilion dm1-4200

Страница 1: ...User Guide ...

Страница 2: ...dditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2012 Document Part Number 683556 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this c...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...s 10 Buttons speakers and fingerprint reader 12 Keys 13 Bottom 14 Labels 16 3 Connecting to a network 17 Connecting to a wireless network 17 Using the wireless controls 17 Using the wireless button 17 Using HP Connection Manager select models only 18 Using operating system controls 18 Using a WLAN 18 Using an Internet service provider 18 Setting up a WLAN 20 Configuring a wireless router 20 Protec...

Страница 6: ...tor 27 Configuring audio settings with HDMI TV 28 Using Intel Wireless Display and Wireless Music select models only 29 Managing your audio and video files 29 5 Using the keyboard and pointing devices 30 Using ALT GR key combinations 31 Using the action keys 32 Using the hot keys 34 Using the keypad 35 Using the integrated numeric keypad 35 Using the TouchPad 36 Turning the TouchPad off or on 36 N...

Страница 7: ...ter 47 7 Managing and sharing information 49 Using a USB device 49 Connecting a USB device 50 Removing a USB device 50 Connecting a powered USB device 50 Inserting and removing a digital storage card 51 Using optical drives 52 Inserting an optical disc 53 Removing an optical disc 53 Sharing drives on the network 54 8 Maintaining your computer 55 Improving performance 55 Handling drives 55 Replacin...

Страница 8: ...are applications and information 68 Using an optional security cable lock 68 10 Using Setup Utility BIOS and System Diagnostics 69 Starting Setup Utility BIOS 69 Updating the BIOS 69 Determining the BIOS version 69 Downloading a BIOS update 70 Using System Diagnostics 71 11 Backing up restoring and recovering 72 Creating backups 72 Creating recovery media to recover the original system 72 What you...

Страница 9: ...Wireless connection problems 82 Cannot connect to a WLAN 83 Cannot connect to a preferred network 83 Current network security codes are unavailable 83 WLAN connection is very weak 84 Cannot connect to the wireless router 84 Network status icon is not displayed 85 Audio problems 85 Power management problems 85 Resolving a low battery level 86 Resolving a low battery level when external power is ava...

Страница 10: ...x ...

Страница 11: ...mputer we recommend the following steps If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 17 Become familiar with the computer hardware and software Go to Getting to know your computer on page 4 and Enjoying entertainment features on page 23 for information Update or purchase antivirus software Learn more at Using antivirus softwar...

Страница 12: ...now you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 25 You know you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting a VGA monitor or projecto...

Страница 13: ...r battery disposal information Limited Warranty To access the warranty select Start Help and Support User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries region...

Страница 14: ...D or a secondary hard drive To find out what software is included on your computer select Start All Programs Front Component Description Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 4 Chapter 2 Getting to know your c...

Страница 15: ...ses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 41 5 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For in...

Страница 16: ...the battery is charging Off The computer is using DC power 9 Power connector Connects an AC adapter 10 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ...

Страница 17: ...tom Activity is occurring on the network 6 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 49 7 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also conne...

Страница 18: ...Chat CyberLink YouCam 4 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to...

Страница 19: ...d light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Страница 20: ...Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity For more information see Using Sleep or Hibernation on page 41 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless ...

Страница 21: ...Component Description 5 TouchPad light On The TouchPad is off Off The TouchPad is on 6 Fingerprint reader light White The fingerprint was read Amber The fingerprint was not read Top 11 ...

Страница 22: ...on CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or see Managing ...

Страница 23: ...d Sound Beats Audio Control Panel 5 Action keys Execute frequently used system functions 6 Windows applications key Displays a shortcut menu for items beneath the cursor 7 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad enabled at the factory and the navigational function indicated by the dir...

Страница 24: ...eleases the battery from the battery bay and opens the service door 4 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 Getting to know your computer ...

Страница 25: ...t regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 6 Optical drive compartment hard drive bay wireless module compartment and memory module compartment The service door provides access to the optical drive compartment hard drive bay ...

Страница 26: ...ey You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels Provide information about optional wireless devices and the approval marking...

Страница 27: ...uch as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology see the information and website links provided in Help and Support Using the wireless controls You can control the wire...

Страница 28: ... and diagnose and repair network problems To use operating system controls select Start Control Panel Network and Internet Network and Sharing Center For more information select Start Help and Support Using a WLAN With a WLAN device you can access a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point ...

Страница 29: ...NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place Connecting to a wireless network 19 ...

Страница 30: ...le provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any securit...

Страница 31: ...or and connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other elect...

Страница 32: ...requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the ...

Страница 33: ...Or to make your computer an even more powerful entertainment center connect external devices like speakers headphones monitor projector TV and on select models high definition devices Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphones 2 Record sound 2 Webcam light On The webcam is in use 23 ...

Страница 34: ...dows operating system To view and control the bass properties Select Start Control Panel Hardware and Sound Beats Audio Control Panel 9 fn key Enables or disables Beats Audio when pressed in combination with the b key 10 Audio out headphone jack Audio in microphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects ...

Страница 35: ...ions To connect high definition speakers to the computer see Configuring audio settings with HDMI TV on page 28 Before connecting audio devices be sure to adjust the volume Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions WARNING To reduce the risk of personal ...

Страница 36: ...ding and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play the recording To confirm or change the audio settings on your computer select Start Control Panel Hardware and Sound Sound Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your co...

Страница 37: ...omputer and external device Extend View the screen image extended across both the computer and external device External device only View the screen image on the external device only Each time you press f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose the Extend option Go to Start Control Panel Appearance and Personalization Adjust scree...

Страница 38: ...external device only Each time you press f4 the display state changes NOTE Adjust the screen resolution of the external device especially if you choose the Extend option Go to Start Control Panel Appearance and Personalization Adjust screen resolution for best results Configuring audio settings with HDMI TV HDMI is the only video interface that supports high definition video and audio After you co...

Страница 39: ...r projector game console Blu ray player or DVR by using an optional wireless adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To open Intel Wireless Display select Start Intel WiDi NOTE Before using the wireless display feature be sure that your wireless device is turned on Managing your audio and video files CyberLink PowerDVD helps you...

Страница 40: ...nel and type mouse in the search box in the upper right corner of the screen Click Mouse to explore the pointing device features and to select preferred settings Use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer NOTE On some models the TouchPad is called ClickPad or Imagepad The keyboard allows you to type and the action keys and hot keys allow...

Страница 41: ...the rupee symbol on a keyboard that includes this key use the alt gr 4 key combination Region specific keyboards in India can use the ctrl shift 4 keys for the rupee symbol To learn about ALT GR key combinations go to the Microsoft Office website http www office microsoft com and search for ALT GR Using ALT GR key combinations 31 ...

Страница 42: ...ases the screen brightness incrementally as long as you hold down the key f3 Increases the screen brightness incrementally as long as you hold down the key f4 Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous ...

Страница 43: ...Icon Key Description f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using the action keys 33 ...

Страница 44: ...ents and the system BIOS version number Control the bass settings fn b Enables or disables the Beats Audio bass settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can view and control the bass settings through the Windows operating system To view and control the bass properties Select Start Co...

Страница 45: ...ate between the standard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between th...

Страница 46: ...n on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad on off button T...

Страница 47: ...reen pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using the TouchPad 37 ...

Страница 48: ... all programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound 2 Select your Synaptics TouchPad device 3 Select a gesture to activate the demonstration To turn the gestures off or on 1 Select Start Control Panel Hardware and Sound 2 Select your Synaptics TouchPad device 3 Select the check box next to the gesture that you want to turn off or on 4 Click Apply an...

Страница 49: ...ss the TouchPad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together Using the TouchPad 39 ...

Страница 50: ... the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory by default Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled at the factory by default 40 Chapter ...

Страница 51: ...bernation under the following conditions After 2 hours of inactivity when the computer is running on battery or external power When the battery reaches a critical level After Hibernation is initiated press the power button to resume your work Rapid Start Technology can be disabled in Setup Utility BIOS When Sleep is initiated the screen clears and your work is saved to memory allowing you to resum...

Страница 52: ...r redisplays your work Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a specific period of inactivity depending on whether the computer is running on battery power or on external power or when the battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation select Start click ...

Страница 53: ...ower The battery icon displays a message if the battery reaches a low or critical battery level Selecting a power plan A power plan manages how the computer uses power and helps you conserve power and maximize performance The following power plans are available HP Recommended Automatically balances performance with energy conservation Power Saver Saves power by reducing system performance and scre...

Страница 54: ...omputer includes a user replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information So before removing the battery save your work and initiate Hiberna...

Страница 55: ...te Sleep or Hibernation or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the power meter icon in the notification area displays a low or critical battery notification NOTE For additional information about the power meter see Using the power meter on page 43 The computer takes the following...

Страница 56: ...uter is connected to external power with an approved AC adapter or an optional docking expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement AC adapter provided by HP or a compatible AC adapter purchased from HP Connect the computer to external power under any of the following conditions WARNING Do not charge the computer batter...

Страница 57: ...exit Sleep You do not have to wait while updates are downloaded To enable this feature or manually adjust the settings select Start All Programs Intel Intel Smart Connect Technology For additional information and a list of supported applications see the software Help Shutting down the computer CAUTION Unsaved information is lost when the computer shuts down The Shut down command closes all open pr...

Страница 58: ...ing emergency procedures in the sequence provided Press ctrl alt delete and then click the Shut down icon on the display Press and hold the power button for at least 5 seconds Disconnect the computer from external power On models with a user replaceable battery remove the battery 48 Chapter 6 Managing power ...

Страница 59: ...tion about connecting external wireless devices see Connecting to a network on page 17 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connect to numerous kinds of external devices to your computer such...

Страница 60: ...able to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Re...

Страница 61: ... computer 2 Insert the card into the digital storage slot and then press in on the card until it is firmly seated A sound indicates that the device has been detected and a menu of options displays To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all p...

Страница 62: ...table CD RW which allows you to read information and record information many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record info...

Страница 63: ...n on the computer 2 Press the release button 1 on the drive bezel to release the disc tray 3 Pull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc...

Страница 64: ...stall applications by sharing drives connected to another computer in your network NOTE Some discs such as DVD movies and games may be copy protected and therefore unusable through DVD or CD drive sharing To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to share and click Properties 3 Select the Sharing tab and then select Advanced ...

Страница 65: ...wn the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive i...

Страница 66: ...unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the comput...

Страница 67: ...e drives SSD lack moving parts HP 3D DriveGuard is unnecessary NOTE Hard drives in the hard drive bay are protected by HP 3D DriveGuard Hard drives connected to USB ports are not covered by HP 3D DriveGuard For more information see the HP 3D DriveGuard software Help Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented A fragmented drive means dat...

Страница 68: ...y can help improve your computer s performance Your computer is like your physical work area The hard drive is the filing cabinet where you store your work and the memory is the desk where you work When your memory isn t big enough to hold all your work easily like a desk overflowing with work your productivity slows down A great solution to improve performance is to expand the amount of memory yo...

Страница 69: ...er 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery from the computer 6 Remove the service door from the computer 7 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up b Grasp the edge of the memory module 2 and then gent...

Страница 70: ...mory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both the left and right edges of the module until the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 9 Replace the service door 10 Replace the battery 11 Turn the computer right...

Страница 71: ...damage the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer NOTE When cleaning the cover of the comput...

Страница 72: ...damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use sui...

Страница 73: ...lity BIOS settings and other system identification information Administrator password Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Locating your security software HP Security Assistant select models only provides a starting location for quick access to a collection of ...

Страница 74: ...in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least every three months An ideal password is long and has letters punctuation symbols and numbers Before you send your computer for service back up your files delete confidential files and then remove all password setting...

Страница 75: ...The administrator password can be used in place of the power on password NOTE A power on password is not displayed as it is set entered changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 Open Setup Utility BIOS by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of ...

Страница 76: ... displayed on the finger if it is registered successfully Otherwise a warning message is displayed 7 Select another finger or click to continue 8 Click Register now or Register later Repeat these steps for each additional user Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint 1 After you register your fingerprints restart Windows 2 Swipe any of your...

Страница 77: ... software installed on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 61 Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regarding critical updates To p...

Страница 78: ...ge 72 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look s...

Страница 79: ...reen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compre...

Страница 80: ...e you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive ...

Страница 81: ...ware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running...

Страница 82: ...d to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double ...

Страница 83: ...a files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the softw...

Страница 84: ...To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit Paste The screen image is added to the document 4 Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to...

Страница 85: ...ystem and Security Backup and Restore 2 Follow the on screen instructions to schedule and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Resto...

Страница 86: ... and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for mor...

Страница 87: ...ith a recovery partition 1 Access HP Recovery Manager in either of the following ways Select Start and type recovery in the search field Select Recovery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the scre...

Страница 88: ... options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 78 Chapter 11 Backing up restoring and recovering ...

Страница 89: ...apter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A 90 W 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is desig...

Страница 90: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 80 Chapter 12 Specifications ...

Страница 91: ...13 Troubleshooting and support 81 ...

Страница 92: ...isc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Wireless connection problems Some possible causes for wireless connection problems include the following Wireless device is not turned on Wireless device is not installed correctly or has been disabled Wireless device encountered interference from other devices Wireless device or router hardware has failed...

Страница 93: ... in Help and Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a cor...

Страница 94: ...rk in the list right click the network and then click Properties NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point is operating 4 Click the Security tab and enter the correct wireless encryption data into the Network security key box 5 Click OK to save these settings WLAN connection is very weak If the connection is very weak...

Страница 95: ...ype your computer model number in the search box 4 Press enter and then follow the on screen instructions NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Audio problems To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click th...

Страница 96: ... Troubleshooting an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power The computer does not turn on The display does not turn on The power lights are off To test the AC adapter 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the ...

Страница 97: ...upport go to http www hp com go contactHP For worldwide product support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Email support Find support telephone numbers Locate an HP service center Contacting support 87 ...

Страница 98: ...instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Страница 99: ...hanging 78 buttons left TouchPad 9 36 optical drive eject 5 power 12 right TouchPad 9 36 TouchPad on off 9 C cables USB 50 caps lock light identifying 10 caring for your computer 61 Certificate of Authenticity label 16 checking audio functions 26 cleaning your computer 61 components bottom 14 display 8 front 4 left side 7 right side 5 top 9 computer traveling 45 configuring audio for HDMI 28 conne...

Страница 100: ...e 16 wireless certification 16 WLAN 16 latch battery release 14 lights AC adapter 6 caps lock 10 fingerprint reader 11 hard drive 5 mute 10 optical drive 5 power 5 10 RJ 45 network jack 7 TouchPad 9 11 36 webcam 8 24 wireless 10 M maintenance Disk Cleanup 58 Disk Defragmenter 57 memory module inserting 60 removing 59 replacing 58 memory module compartment identifying 15 Microsoft Certificate of Au...

Страница 101: ... light 9 11 36 TouchPad on off button 9 36 TouchPad zone identifying 9 36 traveling with the computer 16 45 62 Troubleshooting and support 81 troubleshooting AC adapter 86 troubleshooting audio functions 85 troubleshooting disc drive 82 troubleshooting low battery level 86 troubleshooting power management 85 troubleshooting wireless connection 82 turning off the computer 47 U unresponsive system 4...

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