HP P3M14EA Скачать руководство пользователя | Manualshive

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11 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

{

Creating recovery media and backups

{

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

ﾒ

Type

support

in the taskbar search box, and then select the

HP Support Assistant

app.

⇔

or –

Click the question mark icon in the taskbar.

IMPORTANT:

If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT:

For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

{

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see

Creating HP Recovery media (select products only)

. For information on the recovery options that are available using the recovery media, see

Using Windows tools on page 52

{

Use Windows tools to create system restore points and create backups of personal information.

For more information, see

Recovering using HP Recovery Manager on page 53

NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the

Start

menu,

select

File Explorer

, and then select

This PC

.

{

If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the

Worldwide Telephone Numbers

booklet included

with the computer. You can also find contact information on the HP website. Go to

http://www.hp.com/

, select your country or region, and follow the on-screen instructions.

ENWW

Creating recovery media and backups

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Содержание P3M14EA

Страница 1: ...User Guide ...

Страница 2: ...cribes features that are common to most products Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com su...

Страница 3: ...r hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safe...

Страница 4: ...iv Safety warning notice ENWW ...

Страница 5: ...eleron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings ENWW v ...

Страница 6: ...vi Processor configuration setting select products only ENWW ...

Страница 7: ...nnecting to a network 17 Connecting to a wireless network 17 Using the wireless controls 17 Airplane mode key 17 Operating system controls 17 Connecting to a WLAN 18 Using HP Mobile Broadband select products only 18 Using HP DataPass select products only 19 Using GPS select products only 19 Using Bluetooth wireless devices select products only 19 Connecting to a wired network LAN select products o...

Страница 8: ...nger slide touch screen only 26 Using the keyboard and optional mouse 27 Using the integrated numeric keypad 27 6 Managing power 28 Initiating and exiting Sleep and Hibernation 28 Manually initiating and exiting Sleep 29 Manually initiating and exiting Hibernation select products only 29 Setting password protection on wakeup exiting Sleep or Hibernation 29 Using the power meter and power settings ...

Страница 9: ...ur computer 39 8 Securing your computer and information 41 Using passwords 41 Setting Windows passwords 41 Setting Setup Utility BIOS passwords 42 Using the fingerprint reader select products only 42 Using Internet security software 43 Using antivirus software 43 Using firewall software 43 Installing software updates 43 Using HP Touchpoint Manager select products only 44 Securing your wireless net...

Страница 10: ... recovery 53 Recovering using HP Recovery Manager 53 What you need to know before you get started 53 Using the HP Recovery partition select products only 54 Using HP Recovery media to recover 54 Changing the computer boot order 55 Removing the HP Recovery partition select products only 55 12 Specifications 56 Input power 56 Operating environment 56 13 Electrostatic Discharge 57 14 Accessibility 58...

Страница 11: ...t the Store app or Select the Store icon next to the taskbar search box 2 Select HP picks to view all the available apps NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the fo...

Страница 12: ...skbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then sele...

Страница 13: ... HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address ENWW More...

Страница 14: ...ays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your computer ...

Страница 15: ...ce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB...

Страница 16: ...NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 6 Chapter 2 Getting to know your computer ENWW ...

Страница 17: ...scanner or USB hub 5 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 6 ...

Страница 18: ...3D camera select products only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera To use the 3D camera See Using an integrated 3D camera on page 21 The antennas are not visible from the outside of the computer For optimal transmission keep the areas imm...

Страница 19: ...eo conference and chat online using streaming video To use the webcam Type camera in the taskbar search box and then select Camera To use the 3D camera See Using an integrated 3D camera on page 21 5 WLAN antennas 2 Sends and receives wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep th...

Страница 20: ...te items on the screen NOTE For more information see Using the TouchPad and touch screen gestures on page 25 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ENWW ...

Страница 21: ...r shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on ENWW Top 11 ...

Страница 22: ...ernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep s...

Страница 23: ...y Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the backlight keyboard feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lock is on the keypad can be u...

Страница 24: ...eatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the backlight keyboard off or on select products only NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volu...

Страница 25: ... troubleshoot system problems or travel internationally with the computer IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial numbe...

Страница 26: ...ct number 3 Serial Number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer ENWW ...

Страница 27: ...ries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet a...

Страница 28: ... Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 3 Follow the on screen instructions to complete the connection After the connection is made select the network status icon at the far right of the taskbar to verify the name and status of the con...

Страница 29: ...ww hp com go hpdatapass Using GPS select products only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select products only A Bluetooth device provides short range wireless communications th...

Страница 30: ...ware When your computer is part of a network you are not limited to using only the information that is stored in your computer Computers connected to the network can exchange software and data with each other For more information about sharing files folders or drives see the information provided in the Get started app Select the Start button and then select the Get started app NOTE When a disc lik...

Страница 31: ...to view and download 3D apps To practice using your 3D camera type Intel RealSense Training in the taskbar search box or click the icon on the desktop to launch an introductory tutorial Using audio On your computer or on select products using an external optical drive you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and...

Страница 32: ...d or Right click the Start button select Control Panel select Hardware and Sound and then select Sound Using advanced audio features Your computer includes advanced audio features that can be controlled through the audio control panel You can experience enhanced sound through the computer s internal speakers through external speakers connected to a USB port or through audio headphones connected to...

Страница 33: ...cate View the screen image simultaneously on both the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press f4 the display state changes NOTE For best results especially if you choose the Extend option increase the screen resolution of the exter...

Страница 34: ...l WiDi certified displays select Intel products only Use Intel WiDi to wirelessly project individual files such as photos music or videos or to duplicate your entire computer screen to a TV or a secondary display device Intel WiDi a premium Miracast solution makes it easy and seamless to pair your secondary display device provides for full screen duplication and improves speed quality and scaling ...

Страница 35: ...ternal mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the TouchPad or ...

Страница 36: ...d then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the options menu for the selected object One finger slide touch screen only Use the one finger slide to pan or scroll through lists and...

Страница 37: ...des a numeric keypad For more details about the integrated numeric keypad see Keys on page 13 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOT...

Страница 38: ...ou can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 29 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and the computer powers down You can also initiate Hibernation manually For more information see Manually initiating and ex...

Страница 39: ...then select Power Options or Right click the Power meter icon and then select Power Options 2 In the left pane select Choose what the power button does 3 Select Change Settings that are currently unavailable and then in the When I press the power button area select Hibernate or Under Shutdown settings select the Hibernate box to show the Hibernate option in the Power menu 4 Select Save changes To ...

Страница 40: ... low or critical battery level Running on battery power When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery life...

Страница 41: ...attery NOTE The battery release latch automatically returns to its original position 3 Remove the battery 3 from the computer or 1 Turn the computer upside down on a flat surface with the battery facing toward you 2 Slide the battery lock latch 1 to unlock the battery and then slide the battery release latch 2 to release the battery NOTE The battery release latch automatically returns to its origi...

Страница 42: ...attery information To access battery information 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support HP Support Assistant provides the following tools ...

Страница 43: ...behavior occurs The battery light select products only indicates a low or critical battery level or The power meter icon shows a low or critical battery notification NOTE For additional information about the power meter see Using the power meter and power settings on page 30 The computer takes the following actions for a critical battery level If Hibernation is disabled and the computer is on or i...

Страница 44: ...r water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this document Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provided in the computer box The computer does not us...

Страница 45: ... off check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter Shutting down turning off the computer CA...

Страница 46: ...rams 2 Select the Start button select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete select the Power icon and then select Shut down Press and hold the power button for at least 5 seconds Disconnect the computer from external po...

Страница 47: ...reen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall a...

Страница 48: ... would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your c...

Страница 49: ...the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of comp...

Страница 50: ...ons If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you pla...

Страница 51: ...helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Chang...

Страница 52: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take effect when the ...

Страница 53: ...strongly recommended that you use the antivirus program of your choice in order to fully protect your computer For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall ca...

Страница 54: ...AN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a ...

Страница 55: ...t the security cable lock into the security cable slot on the computer 3 and then lock the security cable lock with the key 4 Remove the key and keep it in a safe place ENWW Using an optional security cable 45 ...

Страница 56: ...ached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Ta...

Страница 57: ...administrator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and ...

Страница 58: ...detachable keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller...

Страница 59: ...r restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 49 b Hard drive c BIOS 3 When the diagnostic tool opens select the ty...

Страница 60: ...s Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 50 Chapter 10 Using HP PC Hardware Diagnostics UEFI ENWW ...

Страница 61: ...he HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 51 For information on the recovery options that are available using the recovery media see Using Windows tools on page 52 Use ...

Страница 62: ...ely to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find conta...

Страница 63: ...remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 55 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created ...

Страница 64: ...ng To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or...

Страница 65: ...t the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition you...

Страница 66: ...nt varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W 19 5 V dc 7 69 A 150 W DC plug of external HP power supply NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 2...

Страница 67: ...er damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before ha...

Страница 68: ... particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North Am...

Страница 69: ...ht side 5 top 10 computer traveling 34 connecting to a WLAN 18 connector power 7 corporate WLAN connection 18 critical battery level 33 D Disk Cleanup software 37 Disk Defragmenter software 37 E electrostatic discharge 57 esc key identifying 13 external AC power using 34 F fingerprint reader using 42 fingerprints registering 42 firewall software 43 fn key identifying 13 G GPS 19 H hard drive light...

Страница 70: ...ows 41 ports HDMI 5 23 Miracast 24 USB 2 0 7 USB 3 0 5 7 power AC 34 battery 30 power button identifying 12 power connector identifying 7 power light identifying 7 power lights identifying 5 11 power meter using 30 power settings using 30 product name and number computer 15 public WLAN connection 18 R recover options 53 recovery discs 52 54 HP Recovery Manager 53 media 54 starting 54 supported dis...

Страница 71: ...USB 2 0 port identifying 7 USB 3 0 port identifying 5 7 using external AC power 34 using passwords 41 using power meter settings 30 using power settings 30 using sound settings 22 using the integrated numeric keypad 27 using the keyboard and optional mouse 27 using the TouchPad 25 V vents identifying 5 15 video 22 W webcam identifying 8 9 using 21 webcam light identifying 8 9 Windows system restor...

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