HP OmniBook Series Скачать руководство пользователя страница 55 | Manualshive

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Service and Support

Obtaining Repair Service

Setup Guide

55

Obtaining Repair Service

To receive warranty repair service

To receive warranty repair service, contact the HP Customer Care Center in the U.S., at
(970) 635-1000.

The support technician will help qualify your unit for warranty repair based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. Warranty service includes the cost of shipping, handling, duties, taxes,
freight, or fees to or from the service location. HP OmniBook PC service is currently
provided for the continental U.S.

To repair your computer outside the warranty period

If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center or an HP service center. The support provider will let you know about repair
charges and processes.

To prepare your computer for shipment

1.

Important. Back up your hard disk drive.

While your computer is being repaired, the hard disk may be replaced or reformatted.

2.

Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following prior to sending your computer in for service:

•

PC cards

•

AC adapter and power cord

•

CDs in the CD player

•

Floppy disks in the floppy disk drive

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Содержание OmniBook Series

Страница 1: ...HP OmniBook PC Setup Guide ...

Страница 2: ...hibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted ...

Страница 3: ...the use of the software Use Customer may use the software on any one computer Customer may not network the software or otherwise use it on more than one computer Customer may not reverse assemble or decompile the software unless authorized by law Copies and Adaptations Customer may make copies or adaptations of the software a for archival purposes or b when copying or adaptation is an essential st...

Страница 4: ...any of these terms provided Hewlett Packard has requested Customer to cure the failure and Customer has failed to do so within thirty 30 days of such notice Updates And Upgrades Customer agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement Export Clause Customer agrees not to export or re export the software o...

Страница 5: ... 20 To reset the screen saver 20 Using the OmniBook PC 21 Operating the Computer 22 To use the Fn hot keys 22 To use the touch pad 23 Working in Comfort 24 About Repetitive Strain Injury 24 Preparing Your Work Environment 26 Setting Up Your HP Computing Equipment 28 Comfort and Safety Checklist 33 Your HP OmniBook PC 35 Traveling with Your Computer 37 Managing Power Consumption 38 To use manual po...

Страница 6: ...ter for shipment 55 Solving Problems with Your Computer 57 Troubleshooting Techniques 58 Display Problems 58 Power and Battery Problems 60 Recovery CD Problems 62 Startup Problems 62 Suspending and Resuming Problems 63 Testing Hardware Operation 64 Recovering and Reinstalling Software 66 To recover the factory installation of your hard disk 66 Sending Your Computer for Service 67 Specifications an...

Страница 7: ...Setup Guide 7 Introducing the OmniBook PC ...

Страница 8: ...are Function QuickLink III Permits fax transfer to fax machines and fax software and permits data transfer VirusScan Protects your computer from files that can be harmful Electronic Registration Permits quick and easy registration of your computer See To register your computer on page 19 for details Adobe Acrobat Reader Allows you to read documents in Acrobat format which is used frequently on the...

Страница 9: ...This table lists other sources of information about your computer Source Description OmniBook User s Guide The User s Guide is a help file located on your hard drive It provides you with detailed information about your OmniBook PC Start Programs OmniBook Library or double click the desktop icon OmniBook Notes This document contains late breaking information available after the manuals were complet...

Страница 10: ...rts of the OmniBook 10 Setup Guide Identifying the Parts of the OmniBook Front view 1 Latch to open the computer 2 Built in microphone 3 Blue power button 4 Status lights see Status lights on page 14 5 Built in speakers 6 Touch pad pointing device ...

Страница 11: ...OmniBook Setup Guide 11 7 Click buttons 8 CD player power 9 CD player buttons 10 CD ROM drive or DVD drive 11 Kensington lock slot security connector 12 Modem phone jack Side view 13 PC Card eject button 14 PC Card and CardBus slot lower 15 Floppy disk drive ...

Страница 12: ...ook PC Identifying the Parts of the OmniBook 12 Setup Guide Rear view 16 Parallel port 17 Serial port 18 VGA port external monitor 19 Audio out external speaker 20 Microphone jack 21 USB port 22 PS 2 port 23 AC adapter jack ...

Страница 13: ...g the Parts of the OmniBook Setup Guide 13 Bottom view 24 Battery 25 Battery latch 26 RAM expansion cover 27 Hard disk drive 28 Hard disk drive latch and locking screw 29 System off button for resetting computer 30 Port replicator connector ...

Страница 14: ...iBook PC Identifying the Parts of the OmniBook 14 Setup Guide Status lights 1 Power 2 AC connected 3 Battery 4 Caps Lock 5 Num Lock 6 Scroll Lock 7 Floppy disk drive access 8 Hard disk drive access 9 CD ROM or DVD access ...

Страница 15: ...able battery must be recycled or disposed of properly Your computer is shipped with the battery installed If the battery has been removed you can install it by inserting it into the battery bay on the bottom of your computer by sliding the battery latch as shown Once you have installed the battery connect the AC adapter to the computer and recharge the battery while you work You can also replace a...

Страница 16: ...C adapter then connect the AC adapter to the rear of the computer as shown The battery starts charging To connect a phone line Your OmniBook has a built in modem If you prefer you can instead use a PC Card modem or an external modem to connect to a phone line 1 Plug one end of the phone line into the modem phone jack on the computer Be sure it clicks into place 2 Plug the other end of the phone li...

Страница 17: ...connect to the MiniTel system use MiniTel emulation software available in France To turn on the computer Press the blue power button above the keyboard Windows starts automatically If you are turning on the computer for the first time go to To set up Windows on page 18 The power status light see Status lights on page 14 reports the following Steady green light computer is on Slow blinking computer...

Страница 18: ...d any Microsoft applications shipped with this product You are urged to contact Microsoft at http www microsoft com y2k at 1 888 MSFTY2K U S and Canada only or at your local Microsoft office Before you begin connect the AC adapter to your notebook since your battery may not be sufficiently charged to complete the Windows setup Also be sure to connect the notebook to the phone line For information ...

Страница 19: ...hone line then follow the onscreen instructions If you choose not to register right away you can register by modem later by double clicking the Registration icon on the desktop This icon disappears after you register By phone You can call your HP Customer Care Center and register by phone The number in the U S is 970 635 1000 By fax If a printer is connected to your computer you can print a copy o...

Страница 20: ...ect one of the listed ISPs This begins the registration process for the ISP you have chosen You can also make arrangements with an ISP of your choice for Internet connection To reset the screen saver If your HP OmniBook PC was used as a demonstration unit in a retail store it may have been configured to display the OmniBook screen saver demo continuously To reset your notebook 1 Choose a different...

Страница 21: ...Setup Guide 21 Using the OmniBook PC ...

Страница 22: ...Hot key Does this Fn F1 Increases the display s contrast HPA displays only Fn F2 Decreases the display s contrast HPA displays only Fn F3 Enters Standby mode with Windows 98 identical to Suspend mode Fn F4 Enters Suspend mode Fn F5 Enters Hibernate mode Fn F6 Toggles the sound on and off mutes sound Fn UP ARROW Increases sound volume except on external keyboard Fn DOWN ARROW Decreases sound volume...

Страница 23: ...on like the left and right buttons on a mouse to make your selection You can also tap on the touch pad instead of clicking a button To open an application move the pointer over the icon then press the left button twice rapidly To make menu selections move the pointer to the item and press the left button once To open the shortcut menu for an item move the pointer over the item and click the right ...

Страница 24: ...consult the online version of Working in Comfort preloaded on the hard disk of your computer Start Programs OmniBook Library Working in Comfort or visit HP s Working in Comfort Web site About Repetitive Strain Injury Because your comfort and safety are our primary concern we strongly recommend that you use HP computing equipment in accordance with established ergonomic principles and recommendatio...

Страница 25: ... the use of computer keyboards mice and other input devices Also certain medical conditions such as rheumatoid arthritis obesity and diabetes may predispose some people to this type of injury What can I do to avoid RSI Some people who use computers may experience physical discomfort during their use This discomfort may be a symptom of a repetitive strain injury Properly setting up and using comput...

Страница 26: ...are or carpeted A height and tilt adjustment feature It should be easy to adjust your chair height from 40 cm to 52 cm 15 5 inches to 20 5 inches as measured from the top of the seat pan to the floor If you are much taller or shorter than average you may need a chair that can be adjusted beyond this range Adjust your chair so that the work surface or keyboard tray is at elbow height and your feet ...

Страница 27: ...t close to your work surface Your Work Surface Ideally you should be able to adjust the height of your work surface A simple way to ensure your work surface is at the correct height is to first adjust the height of the seat pan of your chair With your chair properly adjusted and your feet firmly on the floor adjust the work surface height until your forearms are parallel to the floor when you have...

Страница 28: ... footrest Head Your head should be upright or tilted slightly forward Avoid working with your head or trunk twisted Overall Change your position frequently and take regular breaks to avoid fatigue Setting Up Your HP Computing Equipment Make sure that all the elements of your HP computer system monitor document holder keyboard mice and other input devices and headphones and speakers are optimally a...

Страница 29: ...of approximately 46 to 76 cm 18 to 30 inches depending on monitor size Character size and the amount of space available on the work surface can affect this distance Text should be easy to read To help ease eyestrain adjust text attributes such as character size spacing and color In addition you will need to use the controls provided with your monitor to adjust the visual settings so that contrast ...

Страница 30: ...approximately the same height and distance from your eyes as the screen and as close to the monitor as possible to prevent neck twisting Some users prefer a document holder mounted to the monitor while others prefer the document holder positioned between the screen and keyboard If the primary task is to view documents rather than using the monitor the document holder may be placed directly in fron...

Страница 31: ...help you find the most comfortable position Note that research has shown that there may be less muscle tension in shoulders and forearms with the keyboard tilted away from you When using your HP keyboard remember it takes very little pressure or force from your fingers to activate the keys Improper typing style the use of too much force can place unnecessary stress on the tendons and muscles in yo...

Страница 32: ...ral shape and maintain a neutral posture in your hand wrist and forearm Hold the mouse gently by draping your fingers over it Keep your hand relaxed and fingers loose Do not grip the mouse tightly It takes very little pressure or force from your fingers to activate the buttons or scroll wheel on your mouse scrolling mouse trackball or other input device Using too much force can place unnecessary s...

Страница 33: ...the volume until you find a comfortable listening level then leave the volume control in that position Comfort and Safety Checklist These recommendations are drawn from the latest available international ergonomic standards and recommendations including ISO 9241 and ANSI HFS 100 1988 General Work Surface Height Adjust either your seat height work surface or both to position the work surface at app...

Страница 34: ...ed in height and angle Overall Look away from the screen from time to time to help reduce eyestrain Focus on distant objects briefly and blink periodically to lubricate your eyes You also should have your eyes checked on a regular basis and ensure your eyeglass prescription is suitable for working on a monitor screen Remember to occasionally shift position and move your body Keeping your body in o...

Страница 35: ... If an adjustable chair is not available you can use a pillow or rolled up towel to provide lower back support Try to keep your thighs parallel to the floor and your feet flat on the floor In a mobile environment you can do this by using a phone book or briefcase to support your feet Adjust the height of either your work surface or chair to keep your arms in a neutral position Your arms should be ...

Страница 36: ...tant in a mobile computing environment Portable computers weigh between approximately 1 4 and 3 7 kilos 3 and 8 pounds When traveling be sure to carry your computer properly to minimize strain on your body Shift the bag containing your notebook equipment frequently between your left and right hands and shoulders ...

Страница 37: ...Setup Guide 37 Traveling with Your Computer ...

Страница 38: ...s that you have entered See Managing Power Consumption in the User s Guide Power management options may be invoked manually at any time by pressing the appropriate key See To use manual power management on page 38 To use manual power management You can shut down your computer manually whenever you need to with any of the following three levels of shutdown System standby Action Turns off the displa...

Страница 39: ...ill be lost When Start Shut Down Shut down Resume Press the blue power button to start a new session This will take several seconds Sometimes the system stops responding and you are not able to turn off the computer as described above To recover use the following in the order listed If you are unable to access the Start menu you can turn off the system by pressing and holding the blue power button...

Страница 40: ...ng Red AC attached battery will not accept charge From the Windows taskbar The System Tray on the Windows taskbar includes a power icon that allows access to more detailed battery status information The icon looks like a battery when AC is not connected Place pointer over the power icon to display a percentage of remaining time Right click the power icon to view the options for displaying power in...

Страница 41: ...beep Then if you have not taken restorative action within a short time the system hibernates You won t be able to turn the computer on again until you restore power by one of the following actions Plug in the AC adapter see To connect AC power on page 16 or Replace the battery with one that is charged see To install the battery on page 15 Note If you plug in the AC adapter you can continue to work...

Страница 42: ......

Страница 43: ...Setup Guide 43 Configuring and Expanding Your Computer ...

Страница 44: ...ty can permanently damage computer chips It is therefore important to discharge the static electricity from your body before installing the memory module Discharge your body s electricity by touching the metal shielding around the connectors on the rear of the computer You ll need a small Phillips screwdriver to complete this procedure 1 Click the Start Button and select Shut down 2 Unplug the AC ...

Страница 45: ...he RAM expansion cover do the following 1 Release the two latches at the sides of the RAM expansion module by pushing them gently outward away from the sides of the module 2 When you release the latches the free edge of the module pops up 3 Pull the module out of the connector 4 Replace the RAM expansion module door ...

Страница 46: ... battery 3 Turn the unit bottom side up 4 Use a screwdriver to remove the hard disk drive locking screw 5 Slide and hold the hard disk drive latch 6 Slide the hard disk drive toward the edge of the computer then lift out 7 Insert the new hard disk drive and the locking screw 8 Insert the battery Note If you are installing a new hard disk drive you should create a Hibernate partition on the drive b...

Страница 47: ...the Recovery CD in the CD ROM or DVD drive If your system came with two Recovery CDs insert Disc 1 5 Restart the computer and when you see the HP logo press F2 6 Select the CD ROM drive as the first boot device exit from the BIOS Setup utility and reboot 7 Choose Continue 8 Choose Advanced 9 Select a size from the Hibernate Partition Size drop down list 10 If you want to create a Hibernate partiti...

Страница 48: ...Configuring and Expanding Your Computer Expanding the Hibernate Partition 48 Setup Guide ...

Страница 49: ...Setup Guide 49 Service and Support ...

Страница 50: ...e within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 5 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibrat...

Страница 51: ...OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RI...

Страница 52: ...p To locate information in the guide use the Contents or Index tabs to search for information The Contents tab lists the headings of all the topics in the guide The Index tab provides an alphabetical list of the keywords in the guide you can locate a keyword either by typing it in the box or by scrolling through the list To get help from the OmniBook Web site HP has a Web site on the Internet dedi...

Страница 53: ...assist you at no charge during the term of the warranty you are responsible only for the telephone charge During the free assistance period HP will assist with questions about Applications and operating systems included with your OmniBook HP described operation environments and conditions HP accessories HP upgrades and basic operation and troubleshooting HP will not be able to help with questions ...

Страница 54: ...gium French 02 626 8807 Czech Republic 1 970 635 1000 Denmark 3929 4099 English non UK 44 171 512 52 02 Finland 0203 47 288 France 01 43 62 34 34 Germany 0180 52 58 143 Hungary 44 171 512 52 02 Ireland 01 662 5525 Italy 02 264 10350 Netherlands 020 606 8751 Norway 22 11 6299 Poland 44 171 512 52 02 Portugal 01 441 7199 Russia 44 171 512 52 02 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 8...

Страница 55: ...cation HP OmniBook PC service is currently provided for the continental U S To repair your computer outside the warranty period If your PC is no longer in the warranty period contact the appropriate Customer Care Center or an HP service center The support provider will let you know about repair charges and processes To prepare your computer for shipment 1 Important Back up your hard disk drive Whi...

Страница 56: ...sending your computer to Hewlett Packard please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit Note If the hard disk drive is defective you will receive a replacement drive with the original HP software ...

Страница 57: ...Setup Guide 57 Solving Problems with Your Computer ...

Страница 58: ...en is difficult to read Check whether the display resolution is set to its default setting 800 600 for 12 1 display or 1024 768 for larger displays Check this in Start Settings Control Panel Display Settings If you have an HPA display try pressing Fn F1 to increase contrast If the display refreshes slowly Increase the amount of RAM that is allocated to video display if your computer has less than ...

Страница 59: ...e Settings tab 4 Click Advanced 5 Click the Monitor tab 6 Click Change 7 Click Next 8 Choose to manually select the monitor type 9 Select Laptop Display Panel 800 600 and click Next 10 Click Next and then Finish 11 Click Close 12 Reduce the resolution to 800 600 pixels and click Apply If an external display does not work Check the connections Press Fn F12 in case the external monitor was disabled ...

Страница 60: ...e feature such as MS Word for Windows you can extend the save time or disable this feature to reduce hard disk access If the operating time has become shorter and the battery is more than a year or two old you may need to replace the battery Set the display brightness to the lowest comfortable level Heavy modem use can affect battery operating time PC card use can affect battery operating time Che...

Страница 61: ... For example if you are doing something that consumes a lot of battery power such as reading a CD ROM or DVD the Time Remaining percentage will be lower than if you were performing a task that doesn t require as much power The system assumes you will continue with this same task until the battery runs out Therefore the Time Remaining value should be viewed as an estimate not a precise value If the...

Страница 62: ...on the unit Use the system off button to reset the computer If you get no response remove the battery and AC adapter remove any PC cards and undock the computer then plug in the AC adapter and try resetting If you still get no response call HP for assistance If the computer doesn t boot from battery power Make sure the battery is properly inserted and fully charged Check battery contacts If availa...

Страница 63: ...perating system is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been re initialized the Windows desktop will appear If the operating system hangs after you have suspended or resumed Your system may hang if you dock or undock your notebook while you are in the process of suspending or resuming the computer M...

Страница 64: ...n the hardware detection finishes check the list of detected hardware If a device is not detected or fails its test it may be configured incorrectly in the BIOS Setup utility You can confirm the problem by running BIOS Setup and checking the settings 4 Press F2 twice to run the basic hardware test 5 If you want to run additional hardware tests press F2 twice From the advanced test screen select an...

Страница 65: ...Computer Testing Hardware Operation Setup Guide 65 If you saved a Support Ticket you can also view it later From the directory c dmi hpdiags run the file hpsuppt exe The Support Ticket will appear in that directory as hpsuppt txt ...

Страница 66: ...of software drivers for your computer To recover the factory installation of your hard disk The following procedure describes how to recover the original Windows software and operating system that came with your computer CAUTION This procedure will format the hard disk drive After the hard disk drive is formatted you ll need to reinstall any applications Reformatting the hard disk drive will erase...

Страница 67: ...isk may be replaced or reformatted 2 Hewlett Packard cannot guarantee the return of removable components Please remove the following prior to sending your computer in for service PC cards AC adapter and power cord CDs in the CD player Floppy disks in the floppy disk drive 3 When sending your OmniBook to Hewlett Packard please use the original product packaging or other substantial packaging in ord...

Страница 68: ......

Страница 69: ...Setup Guide 69 Specifications and Regulatory Information ...

Страница 70: ... Setup Guide Hardware and Software Specifications You will find detailed information about your computer s hardware and software specifications in the User s Guide For the most up to date information on OmniBook PC specifications go to the HP OmniBook Web site at www hp com omnibook ...

Страница 71: ...ou should use one of the power cords listed below To purchase a power cord including one for a country not listed below or a replacement AC adapter HP F1454A contact your local Hewlett Packard dealer or Sales and Service office Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 Europe Egypt Saudi Arabia 250 Vac 2 5 A 8120 6314 Hong...

Страница 72: ... use store it in the battery pouch provided When discarding a battery pack contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries To obtain a replacement battery contact your local dealer or HP sales office Do not charge the battery pack if the ambient temperature exceeds 45 C 113 F Laser Safety The CD ROM and DVD drives used with the HP O...

Страница 73: ...on In the unlikely event that there is interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Connecting the computer s AC adapter to another power outlet Connections to Peripheral Devices To maintain compliance with F...

Страница 74: ...does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Minist...

Страница 75: ...r further product support contact Hewlett Packard at the phone numbers provided in your User s Guide Japan International Products sold internationally by Hewlett Packard and its authorized dealers meet the specifications listed below Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer Hewlett Packard Company Address Hewlett Packard Company Mobile Computing Division 19...

Страница 76: ... the Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC and IEC 825 1 and carries the CE marking accordingly This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The HP F1740A and ...

Страница 77: ...2 F2 contrast 22 F3 suspend 22 F3 System standby 38 F4 suspend 22 F4 System standby 38 F5 hibernate 22 39 F6 mute 22 NumLock scroll lock 22 UP ARROW volume 22 front view 10 H hard disk drive access light 14 location 13 replacing 46 hardware testing 64 hibernate 39 Hibernate partition creating 47 hot keys 22 HP Customer Care telephone numbers 53 HP Customer Care Web site 9 HP warranty 50 I Internet...

Страница 78: ...t location 12 setting up 15 shut down 39 shutting down 38 side view 11 software 8 license 3 updates 52 speakers location 10 Start menu 38 39 startup troubleshooting 62 status lights battery 40 location 14 power 17 support 52 suspending resuming and 63 troubleshooting 63 System standby 38 system off button location 13 T telephone support 53 testing hardware 64 touch pad location 10 using 23 trouble...

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