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OMEN by HP 17 Laptop PC

Maintenance and Service Guide

Содержание OMEN 17-an100

Страница 1: ...OMEN by HP 17 Laptop PC Maintenance and Service Guide ...

Страница 2: ...ilable in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details The information contained he...

Страница 3: ...s that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty iii ...

Страница 4: ...iv Important Notice about Customer Self Repair Parts ...

Страница 5: ...ion of Windows running with the processor or chipsets used in this system has limited support from Microsoft For more information about Microsoft s support please see Microsoft s Support Lifecycle FAQ at https support microsoft com lifecycle v ...

Страница 6: ...vi Processor information ...

Страница 7: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Страница 8: ...viii Safety warning notice ...

Страница 9: ...omponents 28 Mass storage devices 30 Miscellaneous parts 30 4 Removal and replacement procedures preliminary requirements 32 Tools required 32 Service considerations 32 Plastic parts 32 Cables and connectors 33 Drive handling 33 Grounding guidelines 34 Electrostatic discharge damage 34 Packaging and transporting guidelines 35 Workstation guidelines 35 Equipment guidelines 36 5 Removal and replacem...

Страница 10: ...cts only 72 Downloading HP PC Hardware Diagnostics Windows 72 Downloading the latest HP PC Hardware Diagnostics Windows version 73 Downloading HP Hardware Diagnostics Windows by product name or number select products only 73 Installing HP PC Hardware Diagnostics Windows 73 Using HP PC Hardware Diagnostics UEFI 73 Starting HP PC Hardware Diagnostics UEFI 74 Downloading HP PC Hardware Diagnostics UE...

Страница 11: ...y Download Tool to create recovery media select products only 77 Restoring and recovery 78 Restoring resetting and refreshing using Windows tools 78 Recovering using HP Recovery media 78 Changing the computer boot order 78 10 Specifications 79 Computer specifications 79 43 94 cm 17 3 in display specifications 80 Hard drive specifications 80 11 Power cord set requirements 81 Requirements for all co...

Страница 12: ...xii ...

Страница 13: ...8 PCs 1 5 V 8 Gbps NVIDIA N17E G1 GeForce GTX 1060 with up to 3072 MB of dedicated video memory 128 Mb 32 GDDR 5 8 Gbps 6 PCs 1 5 V 8 Gbps Supports HD Decode DX12 and HDMI Optimus VR N17E G1 and N17E G2 processors only G Sync N17E G1 and N17E G2 processors only and GPU Performance Scaling GPS Panel 43 94 cm 17 3 16 9 Ultra Wide Aspect Ratio panel Full High Definition FHD WLED AntiGlare 1920 1080 f...

Страница 14: ...r second drive 7 mm and 9 5 mm share the same bracket Optical drive DVD RW Double Layer SuperMulti Supports Zero Power Optical Drive Supports M disc Audio and video Dual speakers Bang Olufsen OMEN audio control Supports HP Audio Boost 2 0 Cameras HP Wide Vision HD HD camera indicator LED USB 2 0 BSI sensor f2 0 88 WFOV 720p by 30 frames per second HP Wide Vision IR camera indicator LED and 2x IR L...

Страница 15: ...ports Modern Trackpad Gestures Taps enabled as default Power requirements 8 cell cylindrical battery 82 Whr 5600 mAh for products equipped with NVIDIA N17P G0 1050 or N17P G1 1050Ti processors 8 cell cylindrical battery 86 Whr 6000 mAh for products equipped with NVIDIA N17E G1 1060 N17E G2 1070 Support battery fast charge 90 minutes to 90 charged 135 W AC adapter barrel type with 1 M length power ...

Страница 16: ...Category Description Memory module Optical drive Hard drive Solid state drive AC adapter 4 Chapter 1 Product description ...

Страница 17: ...y cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader USB SuperSpeed ports 2 Connect USB devices such as a cell phon...

Страница 18: ...Component Description Off The battery is not charging Power connector Connects an AC adapter 6 Chapter 2 External component identification ...

Страница 19: ...ctivity is occurring on the network 5 USB SuperSpeed port with HP Sleep and Charge Connects a USB device provides high speed data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch 6 USB Type C port with HP Sleep and Charge Connects a USB device that has a Type C connector provides high speed data transfer and even when the c...

Страница 20: ... and the audio in microphone jack at the same time the audio in jack has higher priority 9 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card ...

Страница 21: ...ort a Thunderbolt docking station NOTE Cables and or adapters purchased separately may be required 7 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury...

Страница 22: ...nectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 10 Chapter 2 External component identification ...

Страница 23: ...ennas 2 Send and receive wireless signals to co mmunicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas i mmediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to y...

Страница 24: ...our finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 12 Chapter 2 External component identification ...

Страница 25: ...and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 TouchPad light On The TouchPad is off Off The TouchPad is on Keyboard area 13 ...

Страница 26: ...omputer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right cl...

Страница 27: ...ys Execute frequently used system functions 5 INSERT Airplane mode key also referred to as the wireless button Turns the insert mode on or off or Turns the airplane mode on or off Press and hold the key in combination with the fn key NOTE A wireless network must be set up before a wireless connection is possible 6 OMEN key Opens the OMEN Co mmand Center software 7 END PRT SC key Turns the END mode...

Страница 28: ...ernates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker or headphone sound Decreases speaker or headphone volume incrementally while you hold down the key Increases speaker or headphone volume incremen...

Страница 29: ...irflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Speakers 2 Produce sound Bottom 17 ...

Страница 30: ...y or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label ...

Страница 31: ...label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 19 ...

Страница 32: ...rted parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details 20 Chapter 3 Illustrated parts catalog ...

Страница 33: ...Computer major components 21 ...

Страница 34: ...rkey L14991 141 For use in Greece L14991 151 For use in Latin America L14991 161 For use in Saudi Arabia L14991 171 For use in Hungary L14991 211 For use in Russia L14991 251 For use in Bulgaria L14991 261 For use in Romania L14991 271 For use in Thailand L14991 281 For use in Japan L14991 291 For use in Belgium L14991 A41 For use in Korea L14991 AD1 For use Internationally L14991 B31 For use in S...

Страница 35: ...or use in Korea L14992 AD1 For use Internationally L14992 B31 For use in Slovenia L14992 BA1 For use in Israel L14992 BB1 For use in Switzerland L14992 BG1 For use in Canada L14992 DB1 For use in Nordic Regions L14992 DH1 For use in Czech Slovakia L14992 FL1 For products equipped with NVIDIA N17P GTX 1050 GTX 1050Ti processors without ODD For use in the United States L14993 001 For use in the Unit...

Страница 36: ...3 DH1 For use in Czech Slovakia L14993 FL1 For products equipped with NVIDIA N17P GTX 1050 GTX 1050Ti processors with ODD For use in the United States L14994 001 For use in the United Kingdom L14994 031 For use in Germany L14994 041 For use in France L14994 051 For use in Italy L14994 061 For use in Spain L14994 071 For use in Portugal L14994 131 For use in Turkey L14994 141 For use in Greece L149...

Страница 37: ...ter and NV N17P GTX 1050 GTX 1050Ti processors 926204 002 For products equipped with a 230 W adapter and NV N17E GTX 1070 GTX 1060 926564 001 9 Power in connector bracket for products equipped with a 135 W adapter only Products with a 230 W adapter do not have a bracket 931582 001 10 System board includes processor and replacement thermal material All system boards use the following part numbers x...

Страница 38: ...TX 1060 931592 001 15 Left Fan 931576 001 16 Right fan for products equipped with NV N17P G0 GTX 1050 N17P G1 GTX 1050Ti and N17E G1 GTX 1060 processors 931577 001 17 Heat sink includes thermal pads thermal plastic and spacer sponges For products with GTX 1050 N17P G0 processors 931571 001 For products with GTX 1050Ti N17P G1 processors 931572 001 For products with GTX 1060 N17E G1 processors 9315...

Страница 39: ...part number Left trunk 931595 001 22 Trunk metal brackets Not spared 23 Base enclosure For products equipped with optical drive 931556 001 For products not equipped with optical drive 931555 001 Computer major components 27 ...

Страница 40: ...bezel For products with HD camera 931558 001 For products with IR camera 931559 001 2 Display brackets Left bracket 931585 001 Right bracket 931586 001 3 Display cable For products with non touch FHD 60 Hz screen and HD camera 931565 001 28 Chapter 3 Illustrated parts catalog ...

Страница 41: ... ML for products equipped with NV N17P GTX 1050 GTX 1050Ti processors 936915 001 Non touch screen FHD AG UWVA 300 eDP 120 Hz DPNVSR Flat GML for products equipped with NV N17E GTX 1070 GTX 1060 processors 922934 001 Non touch screen FHD AG UWVA 300 eDP 144 Hz DPNVSR Flat GML for products equipped with NV N17E GTX 1070 GTX 1060 processors L11397 001 Non touch screen UHD AG UWVA 300 eDP 60 Hz Flat P...

Страница 42: ...mber AC adapter 230 W PFC S 3P slim 4 5 mm for use with products with NVIDIA N17E GeForce GTX 1070 GTX 1060 processors 693706 001 150 W PFC Smart slim 4 5 mm for use with products with NVIDIA N17P GeForce GTX 1050 GTX 1050Ti only 917649 850 135 W PFC Smart slim 4 5 mm for use with products with NVIDIA N17P GeForce GTX 1050 only L15534 001 HDMI to VGA adapter 701943 001 Dongle USB C to USB A 833960...

Страница 43: ...3312 008 For use in the Peoples Republic of China 286496 024 Power cord black 1 m for 150 W adapters For use in North America 920689 001 For use in Italy 920689 002 For use in Europe 920689 005 For use in the United Kingdom and Singapore 920689 006 For use in Denmark 920689 007 For use in Israel 920689 008 For use in Switzerland 920689 009 For use in South Africa 920689 010 For use in Australia 92...

Страница 44: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Страница 45: ...utions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in...

Страница 46: ...components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humi...

Страница 47: ...to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use condu...

Страница 48: ...tor and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is reco mmended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissip...

Страница 49: ...OTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 18 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on scre...

Страница 50: ...er from the computer 3 Disconnect all external devices from the computer Remove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information T...

Страница 51: ...losure 1 Remove the bottom cover 2 4 Disconnect the battery 1 Remove the four Phillips screws 2 that secure the battery to the keyboard top cover Lift the battery out of the enclosure 3 To insert the battery reverse the removal procedures Component replacement procedures 39 ...

Страница 52: ...unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 Remove the hard drive NOTE Use minimal force when lifting the locking bar up on the ZIF connector and disconnecting the cable 1 Open the...

Страница 53: ...e following steps a Remove the hard drive cable connector 1 from the hard drive b Slide the two hard drive brackets 2 off the hard drive To remove the second hard drive follow these steps 1 Open the zero insertion force ZIF connector to release the hard drive cable 1 from the system board 2 Lift the hard drive 2 up Component replacement procedures 41 ...

Страница 54: ...ssary to disassemble the hard drive perform the following steps a Remove the hard drive cable connector 1 from the hard drive b Slide the two hard drive brackets 2 off the hard drive Reverse this procedure to reassemble and install the hard drive 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Страница 55: ...wer from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release ...

Страница 56: ...down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 Remove the SSD 1 Remove the Phillips screw 1 that se...

Страница 57: ...servicing the parts described in this chapter Make special note of each screw size and location during removal and replacement Base enclosure Description Spare part number Base enclosure for products with no optical drive installed 931555 001 Base enclosure for products with optical drive installed 931556 001 Before removing the base enclosure follow these steps 1 Turn off the computer If you are ...

Страница 58: ...l gently separate the bottom cover from the enclosure 1 Remove the bottom cover 2 Reverse the removal procedures to install the base enclosure 46 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 59: ...r cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices connected to the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 Remove the speakers 1 Carefully disconnect the speaker connector 1 from the system board 2 Release the display cable from the routing channels 2 3 ...

Страница 60: ...turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices connected to the computer 4 Remove the battery see Battery on page 38 Remove the optical drive Disconnect the optical drive cable from the compute...

Страница 61: ...er by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 Optical drive see Optical drive on page 48 c Speakers see Speakers on page 47 Remove the trunks 1 Remove eight Phillips scre...

Страница 62: ...t and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 c Optical drive see Optical drive on page 48 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labele...

Страница 63: ... to prevent incorrect installation NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 51 ...

Страница 64: ...lugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 c Optical drive see Optical drive on page 48 d Speakers see Speakers on page 47 Remove the USB board 1 Open the zero insertion force ZIF co...

Страница 65: ...t the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 c Optical drive see Optical drive on page 48 Remove the fans 1 Disconnect the fan cables 1 from t...

Страница 66: ... with NVIDIA N17P G0 GTX 1050 931571 001 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by ...

Страница 67: ...to remove it from the system board NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Thermal paste is u...

Страница 68: ...Reverse this procedure to install the heat sink 56 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 69: ...crew and screw lock size and location during removal and replacement Before removing the system board follow these steps 1 Shut down the computer 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices connected to the computer 4 Remove the following components a Base enclo...

Страница 70: ...F connector and disconnecting the cable 1 USB cable 2 WLAN antenna cables 3 TouchPad cable 4 Keyboard top cover cable 5 Keyboard top cover backlight 6 Speaker cable 7 Solid state drive cable 8 Power button cable 9 Display cable 2 Remove the three Phillips screws 1 and the screw bracket 2 securing the system board to the computer 58 Chapter 6 Removal and replacement procedures for authorized servic...

Страница 71: ...ure to install the system board IMPORTANT After system board replacement be sure to complete post installation tasks as required that may include Verifying functionality of the computer Updating the BIOS see Using Setup Utility BIOS on page 70 Component replacement procedures 59 ...

Страница 72: ...m the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 c Speakers see Speakers on page 47 d Optical drive see Optical drive on page 48 e Remove the fans see Fans on pa...

Страница 73: ...2 Lift the connector and bracket from the holder 2 and then remove the connector 3 Reverse this procedure to install the power in connector Component replacement procedures 61 ...

Страница 74: ...omputer 4 Remove the following components a Base enclosure see Base enclosure on page 45 b Battery see Battery on page 38 c Speakers see Speakers on page 47 d Optical drive see Optical drive on page 48 e Remove the fans see Fans on page 53 f Remove the heatsink see Heat sink on page 54 g Remove the system board see System board on page 57 Remove the TouchPad board 1 Disconnect the Touchpad connect...

Страница 75: ...5 Remove the TouchPad board 5 from the computer Reverse this procedure to install the TouchPad board Component replacement procedures 63 ...

Страница 76: ...reen and HD camera 931569 001 For products with non touch UHD screen and IR camera 931570 001 Hinge kit includes left and right hinges 931587 001 Left display bracket 931585 001 Right display bracket 931586 001 Raw panel 43 94 cm 17 3 non touch screen FHD AG UWVA 300 eDP 60 Hz Flat APJ ML 936915 001 FHD AG UWVA 300 eDP 120 Hz DPNVSR Flat GML 922934 001 FHD AG UWVA 300 eDP 144 Hz DPNVSR Flat GML L1...

Страница 77: ...cal drive see Optical drive on page 48 e Remove the fans see Fans on page 53 f Remove the heatsink see Heat sink on page 54 g Remove the system board see System board on page 57 h Remove the TouchPad board see TouchPad board on page 62 Remove the display assembly 1 Remove the six Phillips PM1 9 3 5 screws securing the left and right hinge brackets 1 2 Remove the hinge brackets 2 Component replacem...

Страница 78: ... possible 3 and then remove the display 4 4 If it is necessary to replace the display bezel or any of the LED display assembly subcomponents a Disengage the bezel starting at the top 1 left and right sides 2 and bottom 3 b Remove the display bezel 4 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 79: ... Remove the tape 1 covering the display panel connector disconnect the connector 2 from the display panel and then remove the panel 3 7 If it is necessary to replace the camera module CAUTION Handle the module with caution This module has a thin profile and is susceptible to damage when not handled carefully a Lift up the camera module and cable 1 Component replacement procedures 67 ...

Страница 80: ...ure b Carefully peel back the metallic tape 2 to release the wireless antenna transceivers from the display enclosure c Remove the WLAN antenna cable from the display enclosure 9 If it is necessary to replace the display cable a Release the cable from the routing path 1 along the display enclosure 68 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Страница 81: ...when handling and installing the new antennas Accidental bending of the antenna elements will detune the antenna and degrade the computer s performance Reverse this procedure to install the display assembly Component replacement procedures 69 ...

Страница 82: ...e HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version informat...

Страница 83: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Страница 84: ...e Diagnostics Windows select More and then select Run as administrator or To access HP PC Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the too...

Страница 85: ...igate to the folder on your computer or the flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see D...

Страница 86: ...FI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because only exe files are provided Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home...

Страница 87: ...www hp com support 2 Select Get software and drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select your operating system 3 In the Diagnostics section follow the on screen instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using...

Страница 88: ...3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 76 Chapter 8 Using HP PC Hardware Diagnostics ...

Страница 89: ...s the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system restore points and recovery media NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default For more information and steps see the Get Help app Select the Start button an...

Страница 90: ...ng the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending on the location of your HP Recovery media To change the boot order IMPORTANT For a tablet with a de...

Страница 91: ... 7 70 A 150 W 19 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfac...

Страница 92: ... 115 g Interface type SATA SATA Transfer rate Synchronous maximum 300 MB s Drive Capability Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms Average 10 ms 10 ms Maximum 12 ms 12 ms Logical blocks 1 938 921 461 3 877 842 922 Disk rotational speed 7200 rpm 5400 rpm Operating temperature 0 C to 60 C 0 F to 140 F 0 C to 60 C 0 F to 140 F Size refe...

Страница 93: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Страница 94: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Страница 95: ...e CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ma...

Страница 96: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 12 Recycling ...

Страница 97: ...mputer major components 20 computer specifications 79 connector power 6 9 D display specifications 80 display assembly removal 64 spare part numbers 64 subcomponents 28 display bezel removal 66 spare part numbers 28 64 display brackets spare part numbers 28 display cable spare part numbers 28 64 display hinges spare part number 29 display panel product description 1 drive light 5 E END key 15 esc ...

Страница 98: ...o nameplate spare part number 30 operating system product description 3 optical drive product description 2 removal 48 spare part number 26 48 optical drive bezel removal 48 spare part numbers 48 optical drive eject button identifying 5 optical drive identifying 5 P panel spare part number 64 pointing device product description 3 ports HDMI 7 9 Mini DisplayPort 7 8 product description 3 USB SuperS...

Страница 99: ...ers identifying 14 17 removal 47 speakers spare part numbers 25 special keys using 15 specifications computer 79 display 80 hard drive 80 system board removal 57 spare part numbers 25 57 system restore point creating 77 T Thunderbolt port with HP Sleep and Charge identifying USB Type C 9 TouchPad buttons 12 TouchPad board removal 62 spare part number 62 TouchPad click board spare part numbers 25 T...

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HP OMEN 17-an100, Руководство по техническому обслуживанию и ремонту

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